15 Days Malaysia Explorer

• Return international full-service flights (economy class), departure city surcharges may apply

• Enjoy 13 nights quality accommodation

• Enjoy 14 meals including daily breakfast & one lunch

• Local English-speaking guides at most sights during the tour

• All land transportation and airport transfers by air-conditioned car with local driver (non-english speaking)

• Return airport transfers

• Arrive Early: Arrive up to 30 days before your tour starts. (Does not include hotel accommodation, meals or transfers)
• Stay Behind: Return up to 30 days after your tour concludes. (Does not include hotel accommodation, meals or transfers)
• Stopover Packages: Break up the long-haul flight with a stopover at a fantastic location. (See checkout for details)
• Optional Tours: Optional experiences and tours are available to add to your itinerary. (See checkout for details)
• Flight Upgrades: Upgrade to Business Class. (See checkout for details)
• Premium Accommodation: Upgrade your accommodation package. (See checkout for details)
• Guaranteed Airline: Fly with a guaranteed airline. (See checkout for details)
Please note: Extra charges may apply. See the Important Info section and checkout cart for fees and details.

Today, fly from Australia to Kuala Lumpur, Malaysia. Arrive at Kuala Lumpur International Airport, meet with our representative, and board the coach for the one-hour journey to Kuala Lumpur city Centre.

Kuala Lumpur, or commonly known as KL, is the capital and largest city in Malaysia. The etymology of Kuala Lumpur means “the muddy confluence”; “Kuala” is the point where the rivers join together or an estuary, and “Lumpur” means mud. Within the suggestion on the name Kuala Lumpur was generated, record that the name was given by the tin-miners, looking for a new place to extract the precious metal during the early 1800’s, and apparently starting a settlement were today lays Masjid Jamek Mosque, on the confluence of the river Klang and Gombak. Today Kuala Lumpur is the Cultural, Financial and Economic centre of Malaysia with its modern glass-and-steel skyline dominated by the Petronas Twin Towers and the Exchange 106, however, still maintaining “alive” its colonial-era landmarks around Chinatown and Dataran Merdeka (Independence Square). A vibrant mix in the city is generated by the very cosmopolitan population; Malays, Chinese, Indians, with a growing population of foreign workers and also expatriates. The well-balanced community is also visible in the mix of temples, mosques and churches. Not to be forgotten, the culinary feast available around the clock, cuisine crafted by a very spicy blend of the three main cultures. A “Try a Nasi Lemak” must be on the top of your “things to do” while in KL!

Please note: due to flight scheduling some flights may depart day 0. Affected customers must be at the airport the night before. Flight times will be indicated on your final documentation which you will receive around 6 weeks prior to departure.

Overnight: Verdant Hill Hotel or similar

Meals included: None

In the morning, travel to the outskirts of Kuala Lumpur, and start the daily tour with the visit to the Batu Caves. Batu Caves attracts thousands of worshippers and tourists, especially during the annual Hindu festival, Thaipusam. A limestone outcrop located just north of Kuala Lumpur, Batu Caves has three main caves featuring temples and Hindu shrines. Its main attraction is the large statue of the Hindu God at the entrance, besides a steep 272 climb up its steps to finally view the stunning skyline of the city centre. Monkeys frolic around the caves, and it is a popular spot for rock climbing enthusiasts. Paintings and scenes of Hindu Gods can also be seen in the Ramayana Cave. After the visit to the caves, journey back to City Centre, and continue the tour with a visit to Kuala Lumpur heritage sites, the Sri Mahamariamman Temple, a stroll around Chinatown (and its wet market time permitting) and Independence Square with the colonial buildings and Jamek Mosque. After the tour, transfer back to the hotel the rest of the day is free at leisure.

Overnight: Verdant Hill Hotel or similar

Meals included: Breakfast

After Breakfast, you can explore the city centre of Kuala Lumpur on your own, or opt to relax by the hotel pool. Alternatively, join an optional guided tour to the town of Melaka (not included), about 2.5 hours away from Kuala Lumpur.

Optional Tour: Melaka Day Tour - $130 AUD per person
Melaka Melaka was home to the British, Portuguese, and Dutch, all of whom contributed and influenced the unique culture of the Baba Nyonyas. The town is now a UNESCO World Heritage Site and, on this trip, you will visit many of the historical landmarks such as Porta de Santiago (a fortress built by the Portuguese in 1511; is also known as A’Famosa), the ruins of St. Paul’s Church (built in 1521 and where St. Francis Xavier was once buried). You will also go to the famous Red Square, with the Stadhyus (where you will find the reddish-pink building that the Dutch once used as their administrative centre) and Christ Church. After the tour, return to the hotel and transfer to Kuala Lumpur.

Overnight: Verdant Hill Hotel or similar

Meals included: Breakfast

After Breakfast, you will be travelling to the colonial outpost of Cameron Highlands. The journey to the highlands is about 3 hours. Nestled 1500 metres high on a plethora of scenic mountains and surrounded by stunning green countryside lie the aptly named Cameron Highlands a prolific tourist destination for those seeking some idyllic peace. With a cool climate that can reach 15 degrees the area is vibrant with lush valleys, diverse ecosystems, a sea of tea plantations and strawberry fields (forever) making it the perfect and popular destination to delve deep into nature and find some genuine relaxation. With many old-fashioned colonial buildings left behind from another age that have been converted and renovated into beautiful homestays and hotels where visitors can truly enjoy the comforts of the Highlands while sipping on tea that’s sourced straight from fields. It’s safe to say that a trip to the highlands will be unforgettable for any type of traveller that comes to visit. En route to the hotel, you will stop by the Orang Asli Village, to get to know a bit of this minority tribe, and at one of the Tea Plantation, to savour a freshly brewed cup of tea (not included).

Overnight: Heritage Hotel or similar

Meals included: Breakfast; Lunch

In the morning, hop into the van, cruising along the picturesque rolling tea garden toward 6,666 feet above sea level, The Gunung Brinchang. Listen to the guide's tea talks while enjoying the breathtaking view of the tea garden. On clear days the drive up to the highest mountain accessible by road in South East Asia, one will be blessed with the magnificent view of the surrounding area. An interpretive walk (on Boardwalk) with the nature guides into the Mossy Forest will reveal some of the exotic flora on earth, like the Pitcher plant, Orchids, Primitive Ferns, Spices and Medicinal Plants. A short drive down from the mountain will bring you to the Sungai Palas BOH Tea Factory. A factory tour will be conducted before you may appreciate the many varieties of tea offered at the Tea Shop.
Please note: that the Tea Factory is closed on Mondays.

Overnight: Heritage Hotel or similar

Meals included: Breakfast

In the morning, check-out from the hotel in Ipoh's Cameron Highlands, and start the descent from the Titiwangsa range, towards the Colonial town of Ipoh. Although used as a layover destination to get to the Cameron Highlands, Ipoh holds its own and has a lot to offer those who decide to stay a while longer and explore the city with an open mind. Featuring some of the finest and in some cases most mysterious colonial architecture such Kellie's Castle, a half-finished mansion owned by William Kellie Smith until his untimely death, it was reclaimed from the jungles and is now an exciting destination with secret passageways and supernatural stories that deepen the mystery. Compare ancient and modern wall art by visiting Tambun Cave where paintings dating back up to 5000 years can be seen, then head to Mural Lane in the city to enjoy the modern murals made by local artists. Also known as a secret haven for foodies, Ipoh is the lesser known food capital of Malaysia where you can find local delicacies whose recipes have been unchanged for decades. For those who enjoy coffee, then the famous Kopi Putih ‘White Coffee’ is a must try (not included). Before checking into the hotel, visit the Sam Poh Tong and Kek Lok Tong Temple, and enjoy a guided tour of the city.

Overnight: M Boutique - Ipoh or similar

Meals included: Breakfast

In the morning, check-out and transfer to Penang. En route, visit Orang Utan Island, for an exciting closer encounter with the big ape. Orang Utan Island is a rehabilitation and conservation facility where Orangutans roam free. The unique island serves as a breeding sanctuary as well as a conservation, research, and education centre to better understand this endangered species. At the scheduled time, board the little ferry that will take you across the lake to the conservation facilities. As you alight onto the jetty, keep a lookout high among the trees, you may spot an orangutan or two, swinging from tree to tree, maybe even taking a nap. Walk on the boardwalk, that will take you to the education centre, where you learn amazing facts about this intelligent primate. Continue onto the island trail, where you will be taken through a 100-metre steel walkthrough 'cage tunnel' to come up close and personal with these primates. In a twist, you will be enclosed in a 'cage' as you observe the orangutans roaming free in their natural habitats. At the end of the timed visit, aboard the ferry for your ride to the main jetty, and continue your travel arrangements.

Please note: Orang Utan Island is only accessible by ferry. During low tide periods, the island may not be reachable. Entrance tickets are regretfully non-refundable in such an event. Daily last ferry to Orang Utan Island departs at 16:00.

Penang is an island near the Straits of Malacca which has developed over 500 years of trading and cultural exchanges between East and West. The historic capital of George Town represents the British era from the end of the 18th century. Wander through the heritage backstreets to discover the street art, temples, mosques, and above all the delicious Indian and Chinese food where Penang is known for.

Arrive in Penang, and proceed for check-in. The rest of the day is free at leisure.

Overnight: Areca Hotel Penang or similar

Meals included: Breakfast

In the morning, you will explore the streets of George Town and uncover its rich and vibrant history and heritage. Visit the intricate and elaborate wood carvings of the Chinese Temple Khoo Kong Si, Kek Lok Si Temple, Clan Jetty Heritage Home, Harmony Street, Little India with the Sri Mahamariamman Hindu Temple. Enjoy a photo stop at Fort Cornwallis (entrance fee not included) and visit some of the famous street art. Enjoy the evening strolling around the Indian stalls, and restaurant for some taste of the local cuisine (at your own cost).

Overnight: Areca Hotel Penang or similar

Meals included: Breakfast

After breakfast at the hotel, relax at leisure or explore Georgetown on foot or by bicycle. You can also opt to join an optional Penang Island Discovery tour (not included).

Optional Tour: Penang Island Discovery - $100 AUD per person

Explore Penang Hill and visit the magnificent Kek Lok Si Temple. In the morning you will be picked up from your hotel, and accompanied by our local guide, you will drive up to the largest Buddhist temple in Malaysia, the Kek Lok Si Temple, also known as the Temple of Supreme Bliss. Enjoy a breath-taking sight of the Gigantic Goddess of Mercy Bronze Statue overlooking the entire temple precinct and its vicinity, to then take a stroll up the seven-story Pagoda, which houses over 10,000 Buddha statues. From here, head to Penang Hill, the highest peak on the island, house of the oldest British hill station in the region. Enjoy a ride on the Funicular Train up the hill, where you’ll be amazed by the magnificent panoramic view of Georgetown, Mainland and the Straits of Melaka. While you’re at it, try spotting the Indonesian coastline of the island of Sumatra to the west, or the island of Langkawi and its islets to the north. At the end of the tour, transfer back to the hotel.

Overnight: Areca Hotel Penang or similar

Meals included: Breakfast

In the morning, transfer to Penang Swettenham Jetty for the scheduled ferry to Langkawi (departure at 8.30am). Aboard the ferry and enjoy the two and half hour journey to Langkawi, crossing the Andaman Sea. Arrive at Kuah Jetty, meet with a tour representative and transfer to the resort for check-in. The rest of the day is free and easy.
Please note: The English speaking guide service ends at the Oenang Swettenham jetty.

Overnight: Holiday Villa Resort & Spa or similar

Meals included: Breakfast

Enjoy the beaches of Langkawi or explore the island further on an optional tour (not included).

Optional Tour: Langkawi Sunset Dinner Cruise - $110 AUD per person
Enjoy a Sunset Cruise over the Andaman Sea and around the Langkawi Archipelago, while sipping cocktails and beer from the open bar of a beautiful yacht. You will be picked up from your hotel in the late afternoon, by a driver, and driven to a Private Harbour to board a magnificent yacht before hitting the open seas. The evening time is the best time of the day for sailing as the sun lies low in the sky, and the temperature is pleasantly fresh. Immerse yourself in the peace and tranquillity of the Andaman Sea while relaxing to the gentle rocking of the yacht. Spot flying fish popping out to play on the sea's surface and majestic eagles circling the skies for prey. Don't forget to wear your swimsuit, to pack a towel and a change of clothes, so that you jump at sea and cool off in the 'saltwater jacuzzi' (a strong net hung off the yacht, allowing you to sit and enjoy the sea as the yacht moves through the water). To complete the experience, a ravishing barbeque buffet and salad bar to accompany your drinking. At the end of the day, sail back to the harbour, and continue by overland to your hotel.

Please note: The optional tours on day 11 & 12 can be experienced on either day. Please speak with your guide if you would like to change the day of your optional tour.

Overnight: Holiday Villa Resort & Spa or similar

Meals included: Breakfast

Enjoy another day at leisure or opt to join another optional tour (not included).

Optional Tour: Langkawi Mangrove Boat Trip - $70 AUD per person
Experience the excitement of the Mangrove Boat Trip through the Kilim River. You will be picked up from your hotel in the morning for the drive to the boat. It will initially take you along the Kilim river with dense green mangroves on one side and gigantic limestone rocks on the other rising from the river bed. Some of these limestone rocks that look like mountains have been formed some 500 million years back. The mangroves serve to protect the shoreline from the sea and prevent soil erosion by creating a barricade. The Bat Cave is located quite close to the Kilim Jetty. Other than the impressive sight of large colonies of bats hanging from the ceiling and flying all over your head, Bat Cave showcases stunning formations of limestone. Keep looking at the mangrove where monkeys, snakes, eagles (we don't feed them), otters, mud-skippers, and other unique birds or monitor lizards can be found. After that, head to a local floating restaurant where you will get a lovely view of the surrounding water and landscapes as you dine. Then at the end of the tour, you will be transferred back to the hotel.
Please note:
It is recommend wearing swimwear under short pants and a T-shirt, sandals or flip-flops, hat or cap, to bring a towel and enough sun protection.

The optional tours on day 11 & 12 can be experienced on either day. Please speak with your guide if you would like to change the day of your optional tour.

Overnight: Holiday Villa Resort & Spa or similar

Meals included: Breakfast

Enjoy another day at leisure.

Overnight: Holiday Villa Resort & Spa or similar

Meals included: Breakfast

Enjoy breakfast at the resort. At the scheduled time, check out from the hotel, meet a tour representative at the lobby, and transfer to Langkawi Airport for your flight home.

Meals included: Breakfast

After purchase, you will receive a receipt and a Purchase Confirmation, directing you to an online Passenger Information Form. You must complete the Passenger Information Form within 72 hours of purchase.

Any special requests, preferences and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.

On purchasing this Travel Offer, you are bound by the General Terms and Conditions and the specific terms and conditions outlined in this Important Information.

Please note: All countries and territories have different entry requirements in relation to vaccinations, quarantine/isolation periods and travel restrictions. Due to the evolving nature, we would ask all of our customers to monitor, meet and adhere to the specific requirements of their intended destination(s) in the lead-up to and immediately before travel, as well as any requirements post-travel upon their return.

CANCELLATION POLICY

Qantas Tours packages are non-refundable. If your Qantas Tour package is affected by Covid-19 related travel restrictions and you are unable to travel, you will receive either a free date change (credit that is specific to your original package and purchase value) or an open credit less any non-recoverable supplier fees to the value of your original purchase for use on any other Qantas Tour or package available via the TripADeal website.

Please note: Date change credits are subject to availability and not guaranteed until confirmed by TripADeal, not the tour operator you are due to stay with.

We recommend you consider purchasing travel insurance with Covid-19 protection. The standard cancellation policy will apply if you cannot travel because you have tested positive for Covid-19.

Please note: All additional charges are payable in AUD (unless otherwise stated).

Travel offer is valid for travel on selected dates 24th October 2024.
 
This travel offer is priced per person based on twin share.
 
Single Traveller Supplement
For solo travellers, a mandatory single supplement of $1200 applies. 
 
Departure Dates
2024
February: 08^, 22^
March: 07, 21
May: 09, 16
June: 06, 20*
July: 11^, 25*
August: 08, 22
September: 05, 19*
October: 24
 
Please note: See checkout for live dates and availability.
 
Surcharges
Please note: 
• dates/months with a * incur a high season surcharge of $250 per person.
• dates/months with a ^ incur a high season surcharge of $450 per person.
 
Departure Cities
Sydney, Melbourne, *Brisbane, *Adelaide, Perth, or *Auckland
 
Departure City Surcharges
Brisbane or Adelaide: $150 per person
Auckland: $450 per person
 

Full Service Airline(s) Used
Airlines: Malaysian Airlines, Singapore Airlines, Qantas Airways, Malindo (Batik) Air and partners (subject to availability).
Please note: One way flights can not be accommodated. Travellers must take all included flights within the package, and any flights intentionally forfeited will result in later flights being subject to cancellation. 
 
Missed Flights 
If you fail to arrive for your outbound flight, you risk all flight and land arrangements in your destination being automatically cancelled by the airlines and land operator, respectively. Additional fees may apply to reinstate these services. If you will miss your flight for whatever reason, please contact us as soon as possible to make arrangements. 
 
Guaranteed Airline surcharge
• Cabin Class: Economy Class
• Singapore Airlines: $500 per person 
 
Please note: 
• Guaranteed airlines are subject to availability. If we are unable to fulfil your request, the above extra cost will be refunded.
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed, subject to aircraft configuration.
• In the event that a purchased stopover package and a purchased guaranteed airline upgrade are not compatible, you will have the option to receive a refund for the guaranteed airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.
• Guaranteed airline refers to the marketing carrier and could include codeshare partners.
 
Arrive early in Kuala Lumpur
Non high season dates: $300 per person, subject to availability.
High season dates range up to $800 per person, subject to availability.
 
Please note:
• This fee does not include extra nights' accommodation, meals or airport transfers.
• You may book a date to arrive early via our website but only a date that is within 30 days of the tour departure date. If you wish to arrive earlier than 30 days before your tour departure date, please call our friendly staff for availability and pricing. Additional costs may apply.
• No flight booking changes or cancellations are permitted after air tickets have been issued.
• Flight changes are subject to availability at the time of booking.
• High season arrive early can be purchased for up to $800.
• High season surcharges apply to flights departing between the below date ranges (only available for purchase over the phone):
14th September 2023 - 14th October 2023
1st December 2023 - 9th February 2024
18th March 2024 - 30th April 2024
1st June 2024 - 14th August 2024
23rd September 2024 - 20th October 2024
6th December 2024 - 31st January 2025
 
Stay behind in Langkawi
Non high season dates: $300 per person, subject to availability.
High season dates: up to $800 per person, subject to availability.
 
Please note:
• This fee does not include extra nights' accommodation, meals or airport transfers.
• A stay behind can only be booked up to one month after your package end date upon check-out. Should you wish to stay later, please contact us to request availability. Additional costs may apply.
• No flight booking changes or cancellations are permitted after air tickets have been issued.
• Flight changes are subject to availability at the time of booking.
• High season stay behind can be purchased for up to $800 per person, subject to availability.
• High season surcharges apply to flights departing between the below date ranges (only available for purchase over the phone):
14th September 2023 - 14th October 2023
1st December 2023 - 9th February 2024
18th March 2024 - 30th April 2024
1st June 2024 - 14th August 2024
23rd September 2024 - 20th October 2024
6th December 2024 - 31st January 2025 
 
Stopover Packages
* Singapore
Twin share: $1200 per person/one way
Solo Traveller: $1800 one way
 
Includes:
• 2 nights in 4-star accommodation
• Daily breakfast
• Return airport transfers 
 
Please note: 
• When a pre and post-tour stopover is chosen, the same stopover location must be chosen each way, due to the airline used.
• When selecting an Arrive Early or Stay Behind in conjunction with a Stopover Package, the stopover will take place after the departure date you select for your Arrive Early or Stay Behind.
• Stopover packages are subject to availability.
• In the event that a purchased stopover package and a purchased guaranteed airline upgrade are not compatible, you will have the option to receive a refund for the guaranteed airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.
• Blackout dates apply to flights departing between the below date ranges:
• 1st March 2024 - 10th March 2024
• 1st September 2024 - 30th September 2024
 
Flight Class Upgrades
• Business Class (International Sectors Only): For pricing, please refer to the cart upon checkout.
Please note: 
• All Premium Economy and Business Class upgrades are subject to availability (if we are not able to fulfil your business class request the upgrade cost will be refunded).
• On any upgrade purchase, short haul flights and domestic flight sectors are not guaranteed in a Premium or Business cabin; subject to aircraft configuration.

Accommodation Used
3 - 4 star (self-rated)
Kuala Lumpur - Verdant Hill Hotel or similar
Cameron Highlands - Heritage Hotel or similar
Ipoh - M Boutique Hotel or similar
Penang - Areca Hotel Penang or similar
Langkawi - Holiday Villa Beach Resort & Spa or similar
Please note: Accommodation/rooms offered are based on a lead-in room type, and are subject to availability based on seasonality. Properties will be confirmed, no later than two weeks prior to travel.
 
Extra Nights
Not available at check-out. 
Please note: If you are interested in booking additional nights accommodation pre or post tour, please wait until you receive your travel documentation approximately 6 weeks prior to departure for the confirmed list of hotels. If booking your own additional accommodation directly with the hotel please be aware that you may be required to change rooms at the start/end of your tour. 
 
Maximum Room Capacity
2 people.
  
Child Policy
- No child discounts. Full price applies for all children travelling with their parents.
Please note: Children must be accompanied by a responsible adult 18 years old and over to travel. No unaccompanied minors allowed.
 
Triple Share
Not available
 
Bedding Configuration
Twin or double bedding (subject to availability).
 

Minimum group size 10, maximum group size 20 per vehicle.
 
Optional Tours / Activities
Day 3 Melaka Day Tour - $130 AUD per person
Day 9 Penang Island Discovery (Half Day Tour) - $100 AUD per person
Day 11 Langkawi Sunset Dinner Cruise - $110 AUD per person
Day 12 Langkawi Mangrove Boat Trip - $70 AUD per person
Please note:
• The optional tours listed above must be purchased on checkout or over the phone prior to submitting your passenger information form (subject to availability) 
• Some tours require minimum numbers to operate.

• Visa fees and requirements (A tourist visa is a strict requirement if travelling on an Australian passport)
• Meals/beverages not stated in the itinerary
• Optional gratuities/tipping
• Optional activities/tours
• Personal expenses
• Travel insurance

TOUR GUIDE VS. TOUR LEADER
Tour Guide:  
Often locals with intimate knowledge of an area, its culture, and history. Their role entails providing commentary, routing the tour, and seeing that people have a good time. They are a licensed, qualified expert who supplies specific information on history, art, architecture and culture of the city/village/attraction in which he or she is guiding the tour. The guide meets the group at the required place and leaves the group at the end of the tour, they do not travel with the group. 
 
Tour Leader: 
An experienced person tasked with ensuring the smooth operation of tours, as well as providing practical support to passengers throughout the whole trip. Their role primarily includes assisting with accommodation, transportation between locations, and communication with tour guides in each stop. A tour leader may provide general guidance around a city or village, and offer information on the place visited on the bus, however they are not required to have specific knowledge on art, architecture, or history. They are not allowed to provide a guided tour or commentary of a city/village/attraction once there and if caught doing so, can be fined. 
 
Please note: Tour leaders/guides are not a standard inclusion in all travel offers. Tour leaders/guides will only be made available when particularly required to enhance the experience of the destination featured. 
 
CLIMATE & AVERAGE TEMPERATURES
The average daily temperature across Malaysia is between 21°C and 32°C. Typically, the Malaysian climate is influenced by the winds blowing from the Indian Ocean (Southwest Monsoon - May to September) and the South China Sea (North-Eastern Monsoon - November to March).
 
FLIGHTS
Seat Selection & Frequent Flyer Points:
At Qantas Tours we do not arrange seat selection. It is important to highlight that some Airlines do not allow pre-selected seats. We strongly suggest you contact the Airline directly with seating allocation requirements and or arrive at the airport earlier to arrange your seating. While we do not add frequent flyer member details to bookings, you can do this directly with the Airline once you have your flight information.
 
Passport Validity:
Customers are required to provide valid passport details either at the time of purchase or no later than 45 days prior to the departure date. Failure to do so may result in the cancellation of the booking. In this instance, customers will be responsible for any costs and fees incurred.
 
COACH TOUR
Meals:
14 meals are included in the tour, for all other meals; lunches and dinners, the tour leader (when available) will offer assistance with reservations, suggestions and directions to local restaurants. It is your responsibility to notify Qantas Tours of any dietary requests/requirements. 
Please note; we will do our best to meet your requests/requirements, however, cannot guarantee that we will always be able to.
 
Luggage:
You will be responsible for all your personal belongings whilst on the tour. With regards to luggage, you must carry your own luggage from the coach to the hotel room and back to the coach. The driver will assist with the uploading and off-loading of the luggage from the coach.
 
OTHER
Fitness Level Required / Mobility:
Our vehicles are not equipped with wheelchair access, so, unfortunately, our tours are currently not suitable for wheelchair users and those less mobile. 
Please note: an average level of fitness will be required. If you have any concerns please consult your healthcare provider prior to purchase/travel.
 
Yellow Fever:
A valid international certificate of vaccination against Yellow Fever is required in many countries. You may need to present this on arrival at the airport or border crossing. Some countries will refuse entry if you are unable to present your certificate. It's also quite common for your home country to request a Yellow Fever certificate on your arrival back home.
 
It is your responsibility to check with your doctor well in advance of leaving home about the Yellow Fever requirements for the countries you'll be visiting.
 
Gratuities / Tipping:
Land
Gratuities (tips) are not included in the tour price for services of the tour leader (when available) and driver throughout the tour. Tipping is optional and at the customer's discretion. 
 
Tipping for all services provided on tour is always a matter of personal discretion, however, please be aware that tipping is considered by many locals to be a part of their normal remuneration and they may approach you for payment and there is no need to be intimidated by the request.
 
Sightseeing:
Please note: In the event entrance to a site is affected by changes in operating hours or public holiday closures, your itinerary where possible, will be adjusted or similar activity will be offered in its place (subject to availability).
 
Shopping: 
Shopping overseas can be a daunting and confusing experience, especially when there is a language barrier. Please be very cautious when foreign currencies and prices are involved. If paying by credit card, please pay close attention to the amount you are being charged and keep all of your receipts. 
Do not make any purchases you are not comfortable with or feel pressured into. If you are uncertain or need assistance with the language barrier, please seek assistance from your Tour Guide/Leader.
Please refer to our Terms and Conditions in regards to shopping for further information.

A 90 day tourist visa will generally be granted upon arrival into Malaysia if travelling on an Australian Passport.
 
Important: 
Visa rules may have changed since COVID-19. Check with the nearest embassy, consulate or immigration department of the destination you're entering.
Please note: Passengers who are not Australian citizens must check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required. It is also important to note, some areas of employment such as journalism, government authorities and charity organisations may have additional restrictions in applying for Visas. This may in turn affect the type of application required.

Voluntary Changes

This includes booking changes requested by you, including but not limited to those changes requiring an airline ticket or a Purchase Confirmation reissue.

• Changes - $100.00 per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Name Changes Due To Passenger Error

• If the incorrect name has been provided, charges of $100.00 per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Supplier Fees

In the event the Qantas Tour you have purchased is unable to proceed, and/or a travel Supplier is unable to fulfil the Qantas Tour due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. If refunds are not available from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. In the event we are unable to obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee.