Highlights of Cambodia

• Return international full-service flights (economy class), departure city surcharges may apply

• 8 nights of 4-star hotel accommodation

• Enjoy 9 meals including daily breakfast and a welcome dinner

• All entrance fees and sightseeing as mentioned in the itinerary
• Local English-speaking guide(s) as mentioned in the itinerary

• Transportation by private A/C vehicles

• Transfer from and to the airport by private vehicle with A/C

All of the above, plus the following:

• 3 additional nights accommodation at the beachfront Eden Beach Resort
• 3 additional meals
• Enjoy 2 days at leisure on the idyllic island of Koh Rong Samloem
• Return ferry transfers

• Arrive Early: Arrive up to 30 days before your tour starts (does not include hotel accommodation, meals or transfers)
• Stay Behind: Return up to 30 days after your tour concludes (does not include hotel accommodation, meals or transfers)
• Optional Tours: Optional experiences and tours are available to add to your itinerary (see checkout for details)
• Flight Upgrades: Upgrade to Business Class (see checkout for details)

This morning depart Australia (or New Zealand) for your flight to Seim Reap. Upon arrival, you will be welcomed by a tour representative and transferred to the hotel.

Please note: Due to flight scheduling and availability, some departures may occur on Day 0. Affected customers must be available to depart the day before. Flight times will be indicated on your final documents, issued 4-6 weeks before departure.

Overnight: Phka Chan Hotel, Siem Reap

Meals included: None

After breakfast at the hotel you will begin your tour to Angkor Wat, the most balanced and harmonious Khmer temple in Cambodia. Marvel at its Khmer art, which reached the height of its glory in the 12th century.

See the south gate of Angkor Thom, then visit the Terrace of Elephants, which used to be a base for the king’s grand audience hall. The Terrace of the Leper King previously housed the royal crematory. Continue on to visit Ta Prohm Temple, which has been deliberately left as it was discovered.

Finish the day back in Siem Reap where you will enjoy a traditional Khmer welcome dinner including an apsara dance show then an evening at leisure.

Overnight: Phka Chan Hotel, Siem Reap

Meals included: Breakfast; Dinner

Today depart for Cambodia’s largest freshwater lake, Tonle Sap. Classified as a UNESCO Biosphere Reserve, the lake feeds the Mekong River during the dry season and swells during monsoons. This is the largest permanent fresh-water lake in South East Asia and flows into Tonle Sap River, joining the Mekong in Phnom Penh.

Here you will board a local boat at the riverbank for an approximate 30-minute ride to Kompong Phluk, the largest floating village on the lake, where you’ll spend the rest of the morning. Here, observe with fascination as the Cambodian villagers go about their days, gaining a better sense of how their lives are shaped by the water’s rhythms. This 'floating village' includes floating schools, police stations and much more, and the 'village' moves from place-to-place following water levels.

Finish up back in Siem Reap where you may enjoy the remainder of the day at leisure or alternatively you may like to join an optional Banteay Srei and Banteay Samre tour (not included)

Optional Activity: Banteay Srei and Banteay Samre - $75 AUD per person

Enjoy a sightseeing tour of the Banteay Srei and Banteay Samre temples. Start at Banteay Srei where you can admire the intricate and elaborate art that is carved into the temple walls. Next visit Banteay Samre, another masterpiece of workmanship that depicts scenes of Vishnu and Krisha legends. Enjoy free time to admire the remarkable sculptures before heading back to Siem Reap.

Overnight: Phka Chan Hotel, Siem Reap

Meals included: Breakfast

Enjoy today at leisure to explore Siem Reap or take part in an optional tour.

Optional Activity: Morning Bird Watching & Ox Cart Ride - $90 AUD per person

This morning head out to a bird sanctuary about 15 kilometres out of town. Here, you will be greeted by a local bird ranger who will provide an introduction about the sanctuary and bird species.

Afterwards enjoy a walk in the rice fields to search for species of water birds such as the Asian open bill, black headed ibis, little cormorant, cotton Pygmy-goose, spot billed duck, little grebe, water cock and many more.

Afterwards enjoy an oxcart ride to a local village where you can learn about the authentic Cambodian style of living, Khmer culture and traditions and the local agricultural practices that take place in the village.

Optional Activity: Evening Siem Reap Food & Nightlife Adventures by Green Honda Motorbike - $150 AUD per person

A discovery night tour of Siem Reap by motorbike to discover the local night markets and restaurants featuring different Khmer foods, fruits, local beers and if you are feeling adventurous … Khmer fried bugs!

You will also enjoy live Khmer music along the way. This tour includes free flowing drinks (water, soft drinks, local beer), snacks and a dinner. All drivers double as professional English speaking guides and a helmet and raincoat (if necessary) will be provided. If you are traveling in a group, it will be one person on each motorbike.

Overnight: Phka Chan Hotel, Siem Reap

Meals included: Breakfast

After breakfast drive approximately 165 kilometres to Battambang, a beautiful town known for colonial architecture influenced by its French colonial history. Along the way visit a family-made stone carving workshop in the Preah Net Preah district.

After arriving in Battambang and checking into the hotel, drive along the picturesque Sangker River to Wat Slaket Pagoda, the former residence of the provincial Buddhist patriarch.

Continue onwards to Ek Phnom Temple, which is an 11th century Angkorian-era ruin built as a Hindu temple under Suryavarman I. Wat Ek Phnom, a modern pagoda, also sits next to the ruin.

The river road drive to Ek Phnom from Battambang passes through small villages and rice paddies and is an absolutely beautiful countryside drive.

Finish the day at a local market where Prahok, the famous Cambodian fish paste, is made before transferring back to your hotel where you may enjoy the remainder of the day at leisure.

Overnight: Classy Hotel, Battambang

Meals included: Breakfast

After breakfast, visit Battambang's famous bamboo train village, a unique feature in Cambodia which sees flatbed rail cars run along the abandoned Colonial-era rail lines. Here you will enjoy a ride on this unique train.

Then enjoy a visit to the first grape farm in the country where you can taste the local grape wine and whisky. Afterwards visit Phnom Banan temple and return to town for lunch (not included).

Following lunch, visit Phnom Sampeau Mountain, steeped in legend, and topped by Wat Sampeou as well as a trio of caves once used as ‘killing caves’ by the Khmer Rouge, containing the skeletal remains of their victims. The tour will stay here until the late afternoon to see thousands of bats flying out of the cave.

Overnight: Classy Hotel, Battambang

Meals included: Breakfast

After breakfast, depart to Phnom Penh, the capital of Cambodia.

Along the way visit a fish market and a silversmith village in Kampong Chhnang.

Upon arrival transfer to the hotel where you will enjoy the remainder of the day at leisure.

Overnight: Katari Hotel, Phnom Penh

Meals included: Breakfast

Today enjoy a tour of the Tuol Sleng Prison Museum and the notorious 'Killing Fields' of Choeung Ek, gaining a deep insight into the painful rule of the Khmer Rouge.

Afterwards you will be transferred back to the hotel for an afternoon at leisure, or alternatively you may join an optional tour of the Royal Palace and Silver Pagoda (not included).

Optional Activity: Royal Palace & Silver Pagoda Tour - $45 AUD per person

At approximately 13:00 you will be picked up for your afternoon Phnom Penh sightseeing tour. Start by visiting the Royal Palace, the official residence of the King. The building is a fine example of beautiful Cambodian architecture and the lush gardens that surround the palace provide a beautiful backdrop as you explore.

Next visit the sacred Silver Pagoda, an extravagant temple that is named after the 5 tonnes of gleaming silver that cover the temple floors. Afterwards return to the hotel.

Overnight: Katari Hotel, Phnom Penh

Meals included: Breakfast

Today at the appropriate time you will be transferred to the hotel for your flight home.

Please note: Standard check-out time is 11:00, and luggage storage is available at the hotel if you have a flight departing later in the evening.

Meals included: Breakfast

This morning depart Australia (or New Zealand) for your flight to Seim Reap. Upon arrival, you will be welcomed by a tour representative and transferred to the hotel.

Please note: Due to flight scheduling and availability, some departures may occur on day 0. Affected customers must be available to depart the day before. Flight times will be indicated on your final documents, issued 4-6 weeks before departure.

Overnight: Phka Chan Hotel, Siem Reap

Meals included: None

After breakfast at the hotel you will begin your tour to Angkor Wat, the most balanced and harmonious Khmer temple in Cambodia. Marvel at its Khmer art, which reached the height of its glory in the 12th century.

See the south gate of Angkor Thom, then visit the Terrace of Elephants, which used to be a base for the king’s grand audience hall. The Terrace of the Leper King previously housed the royal crematory. Continue on to visit Ta Prohm Temple, which has been deliberately left as it was discovered.

Finish the day back in Siem Reap where you will enjoy a traditional Khmer welcome dinner including an apsara dance show then an evening at leisure.

Overnight: Phka Chan Hotel, Siem Reap

Meals included: Breakfast; Dinner

Today depart for Cambodia’s largest freshwater lake, Tonle Sap. Classified as a UNESCO Biosphere Reserve, the lake feeds the Mekong River during the dry season and swells during monsoons. This is the largest permanent fresh-water lake in South East Asia and flows into Tonle Sap River, joining the Mekong in Phnom Penh.

Here you will board a local boat at the riverbank for an approximate 30-minute ride to Kompong Phluk, the largest floating village on the lake, where you’ll spend the rest of the morning.

Here, observe with fascination as the Cambodian villagers go about their days, gaining a better sense of how their lives are shaped by the water’s rhythms. This 'floating village' includes floating schools, police stations and much more, and the 'village' moves from place-to-place following water levels.

Finish up back in Siem Reap where you may enjoy the remainder of the day at leisure or alternatively you may like to join an optional Banteay Srei and Banteay Samre tour (not included)

Optional Activity: Banteay Srei & Banteay Samre - $75 per person
Enjoy a sightseeing tour of the Banteay Srei and Banteay Samre temples. Start at Banteay Srei where you can admire the intricate and elaborate art that is carved into the temple walls. Next visit Banteay Samre, another masterpiece of workmanship that depicts scenes of Vishnu and Krisha legends. Enjoy free time to admire the remarkable sculptures before heading back to Siem Reap.

Overnight: Phka Chan Hotel, Siem Reap

Meals included: Breakfast

Enjoy today at leisure to explore Siem Reap or take part in an optional tour.

Optional Activity: Morning Bird Watching & Ox Cart Ride - $90 AUD per person

This morning head out to a bird sanctuary about 15 kilometres out of town. Here, you will be greeted by a local bird ranger who will provide an introduction about the sanctuary and bird species.

Afterwards enjoy a walk in the rice fields to search for species of water birds such as the Asian open bill, black headed ibis, little cormorant, cotton Pygmy-goose, spot billed duck, little grebe, water cock and many more.

Afterwards enjoy an oxcart ride to a local village where you can learn about the authentic Cambodian style of living, Khmer culture and traditions and the local agricultural practices that take place in the village.

Optional Activity: Evening Siem Reap Food & Nightlife Adventures by Green Honda Motorbike - $150 AUD per person

A discovery night tour of Siem Reap by motorbike to discover the local night markets and restaurants featuring different Khmer foods, fruits, local beers and if you are feeling adventurous … Khmer fried bugs!

You will also enjoy live Khmer music along the way. This tour includes free flowing drinks (water, soft drinks, local beer), snacks and a dinner. All drivers double as professional English speaking guides and a helmet and raincoat (if necessary) will be provided. If you are traveling in a group, it will be one person on each motorbike.

Overnight: Phka Chan Hotel, Siem Reap

Meals included: Breakfast

After breakfast drive approximately 165 kilometres to Battambang, a beautiful town known for colonial architecture influenced by its French colonial history. Along the way visit a family-made stone carving workshop in the Preah Net Preah district.

After arriving in Battambang and checking into the hotel, drive along the picturesque Sangker River to Wat Slaket Pagoda, the former residence of the provincial Buddhist patriarch.

Continue onwards to Ek Phnom Temple, which is an 11th century Angkorian-era ruin built as a Hindu temple under Suryavarman I. Wat Ek Phnom, a modern pagoda, also sits next to the ruin.

The river road drive to Ek Phnom from Battambang passes through small villages and rice paddies and is an absolutely beautiful countryside drive.

Finish the day at a local market where Prahok, the famous Cambodian fish paste, is made before transferring back to your hotel where you may enjoy the remainder of the day at leisure.

Overnight: Classy Hotel, Battambang

Meals included: Breakfast

After breakfast, visit Battambang's famous bamboo train village, a unique feature in Cambodia which sees flatbed rail cars run along the abandoned Colonial-era rail lines. Here you will enjoy a ride on this unique train.

Then enjoy a visit to the first grape farm in the country where you can taste the local grape wine and whisky. Afterwards visit Phnom Banan temple and return to town for lunch (not included).

Following lunch, visit Phnom Sampeau Mountain, steeped in legend, and topped by Wat Sampeou as well as a trio of caves once used as ‘killing caves’ by the Khmer Rouge, containing the skeletal remains of their victims. The tour will stay here until the late afternoon to see thousands of bats flying out of the cave.

Overnight: Classy Hotel, Battambang

Meals included: Breakfast

After breakfast, depart to Phnom Penh, the capital of Cambodia.

Along the way visit a fish market and a silversmith village in Kampong Chhnang.

Upon arrival transfer to the hotel where you will enjoy the remainder of the day at leisure.

Overnight: Katari Hotel, Phnom Penh

Meals included: Breakfast

Today enjoy a tour of the Tuol Sleng Prison Museum and the notorious 'Killing Fields' of Choeung Ek, gaining a deep insight into the painful rule of the Khmer Rouge.

Afterwards you will be transferred back to the hotel for an afternoon at leisure, or alternatively you may join an optional tour of the Royal Palace and Silver Pagoda (not included).

Optional Activity: Royal Palace & Silver Pagoda Tour - $45 AUD per person

At approximately 13:00 you will be picked up for your afternoon Phnom Penh sightseeing tour. Start by visiting the Royal Palace, the official residence of the King. The building is a fine example of beautiful Cambodian architecture and the lush gardens that surround the palace provide a beautiful backdrop as you explore.

Next visit the sacred Silver Pagoda, an extravagant temple that is named after the 5 tonnes of gleaming silver that cover the temple floors. Afterwards, return to the hotel.

Overnight: Katari Hotel, Phnom Penh

Meals included: Breakfast

Today you will be transferred to Sihanoukville Pier where you will embark on a short 50-minute ferry transfer to Koh Rong Samloem Island.

Upon arrival check into the Eden Beach Resort and enjoy the remainder of the day at leisure on this beautiful island in your beachfront accommodation.

Koh Rong Samloem is Koh Rong’s stunning sister island – a short 50-minute ferry trip away. It is a peaceful relaxing destination with breathtaking scenery – Pristine white beaches, clear turquoise ocean waters, and a tropical jungle wilderness.

Overnight: Eden Beach Resort

Meals included: Breakfast

Enjoy a day at leisure on this beautiful island.

Overnight: Eden Beach Resort

Meals included: Breakfast

Enjoy a day at leisure on this beautiful island.

Overnight: Eden Beach Resort

Meals included: Breakfast

Today board the ferry back to Sihanoukville Pier and transfer to the Phnom Penh airport for your afternoon/evening flight back to Australia.

Please note: Due to flight availability, some customers may fly home from Phnom Penh on day 13, and affected customers will receive an additional nights accommodation in Phnom Penh.

Meals included: Breakfast

After purchase, you will receive a receipt and a Purchase Confirmation, directing you to an online Passenger Information Form. You must complete the Passenger Information Form within 72 hours of purchase.

Any special requests, preferences and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.

On purchasing this Travel Offer, you are bound by the General Terms and Conditions and the specific terms and conditions outlined in this Important Information.

Please note: All countries and territories have different entry requirements in relation to vaccinations, quarantine/isolation periods and travel restrictions. Due to the evolving nature, we would ask all of our customers to monitor, meet and adhere to the specific requirements of their intended destination(s) in the lead-up to and immediately before travel, as well as any requirements post-travel upon their return.
 
CANCELLATION POLICY

Qantas Tours packages are non-refundable. If your Qantas Tour package is affected by Covid-19 related travel restrictions and you are unable to travel, you will receive either a free date change (credit that is specific to your original package and purchase value) or an open credit less any non-recoverable supplier fees to the value of your original purchase for use on any other Qantas Tour or package available via the TripADeal website.

Please note: Date change credits are subject to availability and not guaranteed until confirmed by TripADeal, not the tour operator you are due to stay with.

We recommend you consider purchasing travel insurance with Covid-19 protection. The standard cancellation policy will apply if you cannot travel because you have tested positive for Covid-19.

Please note: All additional charges are payable in AUD (unless otherwise stated).

This travel offer is valid for travel on selected dates until the 4th of March 2024.
This travel offer is priced per person based on a twin share.
 
Single Traveller Supplement
For solo travellers, a mandatory single supplement applies:
• 10-Day Package: $450
• 13-Day Package: $750
 
Departure Dates       
2024
*January: ^^15
*February: ^19, 26
*March: 4, 11
*April: ^8, 29
May: 13, 27
June: 10, 24
July: ^8, 22
August: 5, 19
September: 2, 16, ^30
*October: 21
*November: 11, ^25 
Please note: See checkout for live dates and availability. 
 
Surcharges
Please note: 
• Dates/months with a * incur a high season surcharge of $150 per person.
• Dates/months with a ^ incur a high season surcharge of $400 per person.
• Dates/months with a ^^ incur a high season surcharge of $700 per person.
 
Departure Cities
Sydney, Melbourne, *Brisbane, *Adelaide, Perth or *Auckland
 
Departure City Surcharges
*Brisbane or *Adelaide: $250 per person
*Auckland: $700 per person 

FLIGHTSFull-Service Airline(s) Used

• Cabin class: Economy class

• Airlines: Vietnam Airlines, Malaysian Airlines, China Southern Airlines, Thai Airways, Cathay Pacific, Singapore Airlines and partners (subject to availability).

Please note: TripADeal cannot accommodate one-way flights. Travellers must take all included flights within the package, and any flights intentionally forfeited will result in later flights being subject to cancellation. 
 
Guaranteed Airline surcharge
• Cabin Class: Economy Class
• Singapore Airlines: $500 per person 
 
Please note: 
• Guaranteed airlines are subject to availability. If we are unable to fulfil your request, the above extra cost will be refunded.
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed, subject to aircraft configuration.
• In the event that a purchased stopover package and a purchased guaranteed airline upgrade are not compatible, you will have the option to receive a refund for the guaranteed airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.
• Guaranteed airline refers to the marketing carrier and could include codeshare partners. 
 
Arrive Early in Siem Reap, Cambodia
$300 per person, subject to availability
High season dates range up to $700 per person, subject to availability.
 
Please note:
• This fee does not include extra nights' accommodation, meals or airport transfers.
• Arrivals before your selected departure date can only be booked up to one month before check-in. Should you wish to arrive earlier, please contact TripADeal to request availability. *Additional costs may apply.
• No flight booking changes or cancellations are permitted after air tickets have been issued.
• Flight changes are subject to availability at the time of booking.
• High season arrive early can be purchased for up to $700.
• High season surcharges apply to flights departing between the below date ranges (only available for purchase over the phone):
1 December 2023 - 9 February 2024
18 March 2024 - 30 April 2024
1 June 2024 - 14 August 2024
23 September 2024 - 20 October 2024
6 December 2024 - 31 January 2025  
 
Stay Behind in Phnom Penh, Cambodia
$300 per person, subject to availability
High season dates range up to $700 per person, subject to availability.
 
Please note:
• This fee does not include extra nights' accommodation, meals or airport transfers.
• A stay behind can only be booked up to one month after your package end date upon check-out. Should you wish to stay later, please contact TripADeal to request availability. *Additional costs may apply.
• No flight booking changes or cancellations are permitted after air tickets have been issued.
• Flight changes are subject to availability at the time of booking.
• High season arrive early can be purchased for up to $700.
• High season surcharges apply to flights departing between the below date ranges (only available for purchase over the phone):
1 December 2023 - 9 February 2024
1 June 2024 - 14 August 2024
23 September 2024 - 20 October 2024
6 December 2024 - 31 January 2025
 
Stopover Packages
* Singapore
Twin share: $1200 per person/one way
Solo Traveller: $1800 one way
 
Includes:
• 2 nights in 4-star accommodation
• Daily breakfast
• Return airport transfers 
 
Please note: 
• When a pre and post-tour stopover is chosen, the same stopover location must be chosen each way, due to the airline used.
• When selecting an Arrive Early or Stay Behind in conjunction with a Stopover Package, the stopover will take place after the departure date you select for your Arrive Early or Stay Behind.
• Stopover packages are subject to availability.
• In the event that a purchased stopover package and a purchased guaranteed airline upgrade are not compatible, you will have the option to receive a refund for the guaranteed airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.
• Blackout dates apply to flights departing between the below date ranges:
• 1 March 2024 - 10 March 2024
• 20 September 2024 - 22 September 2024
 
Flight Class Upgrades
Business Class or Premium Economy: For pricing, please refer to the payment cart at checkout.
Please note: 
• Flight upgrades are subject to availability (if we cannot fulfil your request, the upgrade cost will be refunded).
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed; subject to aircraft configuration.
 

Accommodation Used
4-Star Properties (Self-Rated)
• Siem Reap: Phka Chan Hotel, or similar
• Battambang: Classy Hotel, or similar
• Phnom Penh: Katari Hotel, or similar
 
Extension Package
• Koh Rong Samloem Island: Eden Beach Resort, or similar
Please note: Accommodation/rooms offered are based on a lead-in room type and are subject to availability based on seasonality. In the instance a property is not available, a similar standard of accommodation will be provided. Properties will be confirmed and included in your travel pack, which you will receive 4-6 weeks before travel.
 
Extra Nights
Not available at check-out. 
Please note: If you are interested in booking additional nights of accommodation pre or post-tour, please wait until you receive your travel documentation approximately 4-6 weeks before departure for the confirmed list of hotels. If booking your own additional accommodation directly with the hotel, please be aware that you may be required to change rooms at the start/end of your tour. 
 
Maximum Room Capacity
2 people
 
Child Policy
• No child discounts. The full price applies to all children travelling with their parents.
• Valid for children 8 years old and over.
Please note: Children must be accompanied by a responsible adult 18 years old and over to travel. No unaccompanied minors are allowed.
 
Triple Share
Not available
 
Bedding Configuration
Twin or double bedding (subject to availability).

Minimum group size 8, maximum group size 20 per vehicle.
 
Optional Tours/Activities
• Day 3: Banteay Srei and Banteay Samre - $75 AUD per person
• Day 4: Morning bird watching and ox cart ride - $90 AUD per person
• Day 4: Evening Siem Reap food and nightlife adventures by green Honda motorbike - $150 AUD per person
• Day 8: Royal Palace and Silver Pagoda tour - $45 AUD per person
Please note:
• Prices are based per person, are subject to availability, time permitting and weather conditions, and are payable directly to the tour operator in the currency specified.
• The optional tours listed above must be purchased on checkout or over the phone before submitting your passenger information form (subject to availability). 
• Some tours require minimum numbers to operate.
 

Love the tour but fancy a private guide, driver and vehicle? This tour can run exclusively with a minimum of 2 people and a maximum of 20 for a $700 supplement per person for the 10 day package OR a $1000 supplement for the 13 day package (a single supplement price can be found under ‘Offer Essentials’, dependant on which itinerary is chosen).
Important notes:
• Private tour guide (not applicable on free days with no included activities)
• All transfers and land transportation is on a private basis
• Optional tours are on a private basis
• The ferry from Phnom Penh to Koh Rong Samloem Island on the 13 day itinerary will be a shared public service.

• Visa fees and requirements 
• Domestic transfers and flights not stated in the deal offer
• Meals/beverages not stated in the deal offer
• Optional gratuities/tipping 
• Optional activities/tours 
• Personal expenses
• Travel insurance

TOUR GUIDE VS. TOUR LEADER
Tour Guide
Often locals with intimate knowledge of an area, its culture, and history. Their role entails providing commentary, routing the tour, and seeing that people have a good time. They are a licensed, qualified expert who supplies specific information on the history, art, architecture and culture of the city/village/attraction where they are guiding the tour. The guide meets the group at the required place and leaves it at the end of the tour; they do not travel with the group. 
 
Tour Leader
An experienced person tasked with ensuring the smooth operation of tours, as well as providing practical support to passengers throughout the whole trip. Their role primarily includes assisting with accommodation, transportation between locations, and communication with tour guides at each stop. A tour leader may provide general guidance around a city or village and offer information on the place visited on the bus. However, they are not required to have specific art, architecture, or historical knowledge. They are not allowed to provide a guided tour or commentary of a city/village/attraction once there and, if caught doing so, can be fined. 
Please note: Tour leaders/guides are not a standard inclusion in all travel offers. Tour leaders/guides will only be made available when required to enhance the experience of the destination featured. 
 
CLIMATE & AVERAGE TEMPERATURES
Cambodia
In Cambodia, a Southeast Asian country overlooking the Gulf of Thailand, the climate is tropical, hot all year round, with a rainy season from May to mid-November due to the south-west monsoon and a dry season from mid-November to April. Since the country is not large, the climate is fairly uniform.
 
FLIGHTS
Seat Selection & Frequent Flyer Points
At Qantas Tours, we do not arrange seat selection. It is essential to highlight that some airlines do not allow pre-selected seats. We strongly suggest you contact the airline directly with seating allocation requirements and/or arrive at the airport earlier to arrange your seating. While we do not add frequent flyer member details to bookings, you can do this directly with the airline once you have your flight information.
 
Passport Validity
Customers must provide valid passport details either at the time of purchase or no later than 45 days before the departure date. Failure to do so may result in the cancellation of the booking. Customers will be responsible for any costs and fees incurred in this instance.
 
COACH TOUR
Meals
9 meals in total are included in the package. For meals not included, the tour leader (when available) will offer assistance with reservations, suggestions and directions to local restaurants. It is your responsibility to notify Qantas Tours of any dietary requests/requirements.
Please note: We will do our best to meet your requests/requirements; however, we cannot guarantee that we will always be able to.
 
Luggage
You will be responsible for all your personal belongings whilst on tour. You must carry your own luggage from the vehicle to the hotel room and back to the vehicle. The driver will assist with the uploading and offloading of bags from the vehicle.
 
OTHER
Mobility
If you would love to travel with Qantas Tours and require wheelchair access please contact our friendly sales and service team to inquire on your behalf.
 
Fitness Level Required
A leisurely level of fitness will be required. 
Leisurely is described as light walking, including up multiple stairs, and occasional hiking, may involve uneven surfaces. Able to travel unassisted and get on and off vehicles and small boats. Suitable for most fitness levels and mobility. 
Please note: If you have any concerns please consult your healthcare provider prior to purchase/travel.
 
Gratuities/Tipping
• Gratuities (tips) are not included in the tour price for services of the tour leader (when available) and driver throughout the tour. While tipping in Cambodia isn't expected, it is certainly appreciated. There are no hard and fast rules about tipping in Cambodia, and travellers who decide not to tip won't be frowned upon. However, a small tip can go a long way, considering the average salaries are generally lower.
• Tipping for all services provided on tour is always a matter of personal discretion, however, please be aware that tipping is considered by many locals to be a part of their normal remuneration and they may approach you for payment and there is no need to be intimidated by the request.
 
Sightseeing
Please note: If entrance to a site is affected by changes in operating hours or public holiday closures, your itinerary, where possible, may be adjusted, or a similar activity will be offered in its place (subject to availability).
 
Shopping
Shopping overseas can be a daunting and confusing experience, especially when there is a language barrier. Please be very cautious when foreign currencies and prices are involved. If paying by credit card, please pay close attention to the amount you are being charged and keep all your receipts. 
Do not make any purchases you are not comfortable with or feel pressured into. If you are uncertain or need assistance with the language barrier, please seek assistance from your Tour Guide/Leader.
Please refer to our Terms and Conditions regarding shopping for further information.

Cambodia
For Australian and New Zealand passport holders to enter Cambodia you'll need a visa. You can apply for an e-visa online through the Cambodian Government's official portal www.evisa.gov.kh (processing time is 3 - 5 days) or through an embassy or consulate of Cambodia. Alternatively you can get a tourist visa on arrival.
Important: 
• Visa rules may have changed since Covid-19. Some countries and airlines may require you to obtain an additional visa before arrival. Please check with the nearest embassy, consulate or immigration department of the destination you're entering.
Please note: 
• Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.
• It is also important to note that some areas of employment, such as journalism, government authorities and charity organisations, may have additional restrictions in applying for visas. This may, in turn, affect the type of application required.

Voluntary Changes

This includes booking changes requested by you, including but not limited to those changes requiring an airline ticket or a Purchase Confirmation reissue.

• Changes - $100.00 per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Name Changes Due To Passenger Error

• If the incorrect name has been provided, charges of $100.00 per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Supplier Fees

In the event the Qantas Tour you have purchased is unable to proceed, and/or a travel Supplier is unable to fulfil the Qantas Tour due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. If refunds are not available from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. In the event we are unable to obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee.