Best of Mexico

• Return international full-service flights (economy class), departure city surcharges may apply

• 15 nights quality hotel accommodation

• Enjoy 15 meals, including daily breakfast

• English-speaking tour leader and guides
• All sightseeing and entrance fees as mentioned in the itinerary
• Airline taxes and surcharges

• Transportation by private air-conditioned vehicles

• Arrive Early: Arrive up to 30 days before your tour starts. (Does not include hotel accommodation, meals or transfers)
• Stay Behind: Return up to 30 days after your tour concludes. (Does not include hotel accommodation, meals or transfers)
• Flight Upgrades: Upgrade to Business Class. (See checkout for details)
• Guaranteed Airline: Fly with a guaranteed airline. (See checkout for details)

Please note: Extra charges may apply. See the Important Info section and checkout cart for fees and details.

Today depart from Australia for your flight to Mexico City, Mexico (via the USA). Fly with either American Airlines, Delta Airlines or United Airlines to name a few (subject to availability). Upon arrival in Mexico City, you will be transferred to the hotel. You’ll have the remainder of the day at your own leisure.

Bienvenido a Ciudad de Mexico! (Welcome to Mexico City). This dynamic metropolis, nestled in the Valley of Mexico, seamlessly blends ancient history with modernity. With a diverse culinary scene, stunning architecture, and a vibrant cultural hub, Mexico City offers a captivating experience for visitors. Explore the historical centre, indulge in the city's culinary delights, immerse yourself in its rich cultural heritage, and discover the unique charm of its neighbourhoods. From ancient Aztec roots to contemporary innovations, Mexico City is a melting pot of experiences waiting to be explored.

Please note: Due to flight times and scheduling some customers may be required to depart day 0. Flight times will be confirmed on your final documentation which you will receive at least 4-6 weeks prior to departure.

Overnight: Best Western Hotel Majestic or similar, Mexico City

Meals included: In-Flight

After breakfast, start with a visit to the awe-inspiring Aztec ruins of Teotihuacán (entrance fee included), located just an hour's drive away. Here, marvel at the iconic Pyramids of the Sun and the Moon. In the afternoon, return to Mexico City for a guided tour of its historic centre. The itinerary includes must-visit landmarks such as the Palacio Nacional, adorned with remarkable murals by Diego Rivera, and the Grand Cathedral, a magnificent architectural masterpiece showcasing baroque and neo-classical elements. Stop at Alameda Park, home to the renowned Palacio de Bellas Artes, a stunning cultural venue reflecting Art Nouveau and Art Deco influences.

Overnight: Best Western Hotel Majestic or similar, Mexico City

Meals included: Breakfast

The day begins with a visit to the renowned 'Museo de Antropologia' (entrance fee included), the world's foremost anthropological museum. This exceptional institution houses a vast collection of pre-Hispanic artifacts, providing an immersive journey into the intricate details of ancient Mexican cultures. In the afternoon, head south to Xochimilco, where we embark on a delightful boat ride through the vibrant floating gardens, offering a captivating and picturesque experience that promises lasting memories.

Overnight: Best Western Hotel Majestic or similar, Mexico City

Meals included: Breakfast

Today, leave behind the bustling Mexico City and venture towards the enchanting colonial architecture of Puebla. Along the way, pause for a photo opportunity at a viewpoint offering breathtaking vistas of the towering Popocatepetl volcano, standing at an impressive 5400 meters. Puebla, one of Mexico's oldest cities, beckons with its renowned culinary scene, notably the creation of the iconic 'mole' sauce, a delectable blend of 30 spices, including cocoa. Before reaching Puebla, make a brief stop in the charming town of Cholula, home to the world's largest pyramid in terms of volume. In the outskirts of Cholula, we also visit the captivating Santa Maria Tonantzintla Church, an architectural masterpiece boasting a unique fusion of styles known as 'Indigenous Baroque'.

Overnight: Hotel Colonial de Puebla or similar, Puebla

Meals included: Breakfast

Continuing our journey, set your sights on the captivating state of Oaxaca. Renowned for its rich cultural heritage, the capital city, sharing the same name, stands as one of the most intriguing destinations in all of Mexico. Along the way to Oaxaca, we pause to explore the Zapotitlan cactus forest (entrance fee included), an expansive natural reserve teeming with around 80 diverse species of cacti, offering a unique and immersive experience amidst the region's remarkable flora.

Overnight: Oaxaca Real Hotel or similar, Oaxaca

Meals included: Breakfast

Following breakfast, embark on an early departure towards Monte Albán, located approximately 45 minutes away from the city of Oaxaca. This remarkable archaeological site served as the ceremonial heart of the Zapotec civilization, boasting a rich history dating back to 750 BC. Perched atop a mountain, Monte Albán offers breathtaking panoramic views of the surrounding landscape (entrance fee included). In the afternoon, we leisurely explore the historic centre of Oaxaca on foot, taking in the enchanting atmosphere and immersing ourselves in the city's vibrant cultural heritage.

Overnight: Oaxaca Real Hotel or similar, Oaxaca

Meals included: Breakfast

Today, embark on a journey to Tehuantepec, a scenic drive of approximately four hours from Oaxaca. While Tehuantepec itself may not offer extensive attractions beyond our hotel with a refreshing swimming pool, its strategic location serves as a perfect midpoint between Oaxaca and your upcoming destination, San Cristóbal de las Casas in the state of Chiapas. En route, have the opportunity to explore three captivating highlights of the state of Oaxaca. Just 20 kilometres from Oaxaca City, see the renowned Tule Tree in the charming town of Santa María del Tule, a colossal cypress recognized as the largest tree in Mexico, boasting an impressive, thick trunk (entrance fee included).

Continuing your journey, arrive at Teotitlán del Valle, one of Oaxaca's prominent artisan villages. This culturally-rich town holds a profound textile heritage that spans thousands of years, with the majority of families mastering the art of weaving.

Overnight: Hotel Calli or similar, Tehuantepec

Meals included: Breakfast

Following breakfast, journey towards the captivating city of San Cristóbal de las Casas. To make the relatively long drive a memorable experience, break your journey after approximately 4.5 hours by visiting the remarkable Sumidero Canyon. This narrow and deep gorge, embraced by a national park of the same name, holds a poignant history as native warriors chose to plunge into its depths rather than surrender to Spanish conquerors during the colonial era. The awe-inspiring beauty of the gorge is sure to leave a lasting impression. As the afternoon draws to a close, we reach our hotel in the enchanting city of San Cristóbal de las Casas, ready to immerse ourselves in its captivating ambience.

Overnight: Hotel Arrecife de Coral or similar, San Cristobal de las Casas

Meals included: Breakfast

Today, your exploration takes you to the captivating Indian communities of San Juan Chamula and Zinacantán (entrance fee included). San Juan Chamula stands as a popular destination, offering a remarkable experience within its church. Witnessing the amalgamation of ancient Mayan rituals and Catholic customs is truly awe-inspiring, showcasing syncretism at its finest. Another accessible community to explore is Zinacantán, renowned for its stunning traditional costumes. The friendly local women often extend invitations to their homes, providing a firsthand glimpse into the art of working with hip looms. This presents a wonderful opportunity to acquire vibrant and authentic souvenirs that beautifully capture the essence of the region.

Overnight: Hotel Arrecife de Coral or similar, San Cristóbal de las Casas

Meals included: Breakfast

Today it’s an early start as we journey towards Palenque, a picturesque destination nestled amidst lush jungle landscapes. The total travel time for the day will be around 7 hours. Along the way, approximately 60 kilometres before reaching Palenque, you'll encounter the breathtaking Agua Azul and Misol-Ha waterfalls (entrance fee included). If the weather permits, the Agua Azul falls boasts a mesmerizing crystal blue hue. Here, take the opportunity to leisurely explore the surroundings, perhaps even taking a refreshing dip in the invigorating waters. Following your time at the falls, it takes approximately an hour and a half to reach Palenque.

Overnight: Nututun Palenque or similar, Palenque

Meals included: Breakfast

During the tranquil early morning hours, before the sun's intensity peaks and the crowds gather, we embark on a short fifteen-minute drive from your hotel to explore the majestic Mayan ruins of Palenque (entrance fee included). Nestled within the captivating jungle, these ruins exceed all expectations of a mystical lost city. Flourishing between 300 and 900 AD, Palenque once stood as a formidable kingdom, showcasing its immense power and influence within the Maya region during that era.

Overnight: Nututun Palenque or similar, Palenque

Meals included: Breakfast

Today, head north to the captivating City of Campeche. Although now a tranquil and serene town, Campeche holds a tumultuous history that earned it the nickname "the Pirate City." During the era of Spanish colonization, the port of Campeche faced relentless attacks from infamous pirates like John Hawkins and Francis Drake, who targeted the valuable cargo-laden ships. In response, the city initiated the construction of fortified walls in 1686 to safeguard against these marauding pirates. As you make your way to Campeche, pause at Miguel Colorado, a natural reserve boasting the impressive Miguel Colorado cenote—a vast open-air sinkhole with crystal-clear waters. This presents an ideal opportunity for a refreshing swim in this breathtaking setting.

Overnight: Hotel Mision Campeche or similar, Campeche

Meals included: Breakfast

Driving from Campeche to Mérida typically takes around two and a half hours, but it would be a missed opportunity not to explore the fascinating sites along the way.

Your first stop is the archaeological zone of Edzná (entrance fee included), a hidden gem that remains relatively unknown to mass tourism. Edzná is renowned for its intricate irrigation systems and boasts impressive structures such as the 'House of Five Floors,' showcasing the distinctive Chenes architectural style of the Mayan civilization.

Next, arrive at Uxmal, where the magnificently adorned 'Pyramid of the Magician' and the renowned 'Governor's Palace' stand as exceptional examples of the Puuc architectural style (entrance fee included). Uxmal is hailed as one of the most captivating cities within the entire Maya world, enchanting visitors with its mesmerizing beauty.

Before reaching Mérida, your final destination, make a delightful detour to the charming town of Becán, celebrated for its traditional Panama hat-making industry. Here, you can witness the craftsmanship and heritage of this unique trade. Once arrived in Mérida, enjoy the remainder of the day at leisure.

Overnight: Hotel Nacional Mérida or similar, Mérida

Meals included: Breakfast

The day begins with a delightful walking tour through the historic centre of Mérida, a city that marks the end of Spanish occupation in the Yucatan peninsula after its founding in 1542. The influence of Spanish colonialism can still be seen in the charming street layout and the abundance of colonial buildings surrounding the central square, known as the 'Zócalo'. Often referred to as 'the white city' or 'the Paris of Mexico', Mérida exudes an enchanting ambience.

En route from Mérida to Chichén Itza, come across the town of Izamal. This vibrant yellow-painted village held significant importance as a ceremonial centre for the Maya before the arrival of the Spaniards. The town's grand Franciscan monastery, a colossal structure, showcases the captivating blend of Spanish and indigenous influences, standing as one of the most splendid monastic complexes in the Yucatan peninsula.

Before reaching Chichén Itzá, have the opportunity to visit the mesmerizing sinkhole of Ik-Kil. Archaeologists have uncovered bones and jewelry in the depths of this sacred sinkhole, serving as a poignant reminder of its past significance in Mayan sacrificial rituals.

Overnight: Hotel Villas Arqueológicas Chichén Itza or similar, Chichén Itza

Meals included: Breakfast

Following breakfast, embark on a visit to one of the Seven New Wonders of the World: Chichén Itzá, a remarkable Mayan city. This expansive archaeological site showcases Mexico's rich Mayan heritage, featuring iconic structures such as the awe-inspiring Kukulcán pyramid, the fascinating nunnery, and the largest ball court in Mesoamerica, among other captivating ruins.

Afterwards, continue on to Cancún, where you will enjoy the evening at leisure in this lively city bordering the turquoise waters of the Caribbean Sea.

Overnight: Ambiance Suites Cancun or similar, Cancun

Meals included: Breakfast

Today, at the appropriate time, be transferred to the airport in preparation for your return flight home.

Meals included: Breakfast

Sit back, relax and reminisce on the memories created over the past couple of weeks travelling through magnificent Mexico!

Once arrived in Australia, make your own onward travel arrangements.

After purchase, you will receive a receipt and a Purchase Confirmation, directing you to an online Passenger Information Form. You must complete the Passenger Information Form within 72 hours of purchase.
Any special requests, preferences and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.
 
On purchasing this Travel Offer, you are bound by the General Terms and Conditions and the specific terms and conditions outlined in this Important Information. 
Please note: All countries and territories have different entry requirements in relation to vaccinations, quarantine/isolation periods and travel restrictions. Due to the evolving nature, we would ask all of our customers to monitor, meet and adhere to the specific requirements of their intended destination(s) in the lead-up to and immediately before travel, as well as any requirements post-travel upon their return.

CANCELLATION POLICY
Tour packages are non-refundable. If your tour package is affected by Covid-19 related travel restrictions and you are unable to travel, you will receive either a free date change (credit that is specific to your original package and purchase value) or an open credit less any non-recoverable supplier fees to the value of your original purchase for use on any other tour or package available via the TripADeal website.
Please note: Date change credits are subject to availability and not guaranteed until confirmed by TripADeal, not the tour operator you are due to stay with.
We recommend you consider purchasing travel insurance with Covid-19 protection. The standard cancellation policy will apply if you cannot travel because you have tested positive for Covid-19.
Please note: All additional charges are payable in AUD (unless otherwise stated).

This travel offer is valid for travel on selected dates until the 5th November 2024.
 
This travel offer is priced per person based on a twin share.
 
Single Traveller Supplement
For solo travellers, a mandatory single supplement of $680 applies.
Please note: Accommodation for single customers who are travelling on a tour or cruise package may be in a single room, depending on availability.
 
Departure Dates
2024
May: 07
August: 13
September: 03
October: 08
November: 05
Please note: see checkout for live dates and availability.
 
Departure Cities
Sydney, *Melbourne, *Brisbane, *Adelaide, *Perth & *Auckland
 
Departure City Surcharges
Melbourne, Brisbane: $200 per person
Adelaide: $300 per person
Perth: $600 per person
Auckland: -$300

International Full-Service Airline(s) Used
• Cabin Class: Economy Class
• Airlines: Qantas Airways, Delta Airlines, United Airlines, American Airlines, Fiji Airways, Air New Zealand, AeroMexico and partners (subject to availability).
Please note: We cannot accommodate one-way flights. Travellers must take all included flights within the package, and any flights intentionally forfeited will result in later flights being subject to cancellation. 
 
Missed Flights
If you fail to arrive for your outbound flight, you risk all flight and land arrangements in your destination being automatically cancelled by the airlines and land operator, respectively. Additional fees may apply to reinstate these services. If you will miss your flight for whatever reason, please contact us as soon as possible to make arrangements.
 
Guaranteed Airline surcharge
• Cabin Class: Economy Class
• Qantas: $400 per person, please note that the flight from the US to Mexico is to be provided by either American Airlines or Delta Airlines
Please note:
• Guaranteed airlines are subject to availability. If we are unable to fulfil your request, the above extra cost will be refunded.
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed, subject to aircraft configuration.
• In the event that a purchased stopover package and a purchased guaranteed airline upgrade are not compatible, you will have the option to receive a refund for the guaranteed airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.
• Guaranteed airline refers to the marketing carrier and could include codeshare partners.
 
Arrive early in Mexico City, Mexico
$400 per person, subject to availability
Please note:
• This fee does not include extra nights' accommodation, meals or airport transfers.
• You may book a date to arrive early via our website but only a date that is within 30 days of the tour departure date. If you wish to arrive earlier than 30 days before your tour departure date, please call our friendly staff for availability and pricing. Additional costs may apply.
• No flight booking changes or cancellations are permitted after air tickets have been issued.
• Flight changes are subject to availability at the time of booking.
• Blackout dates apply to flights departing between the below date ranges:
18 March 2024 - 30 April 2024
01 June 2024 - 14 August 2024
23 September 2024 - 20 October 2024
06 December 2024 - 31 January 2025
 
Stay behind in Cancun, Mexico
$400 per person, subject to availability
Please note:
• This fee does not include extra nights' accommodation, meals or airport transfers.
• A stay behind can only be booked up to one month after your package end date upon check-out. Should you wish to stay later, please contact us to request availability. Additional costs may apply.
• No flight booking changes or cancellations are permitted after air tickets have been issued.
• Flight changes are subject to availability at the time of booking.
• Blackout dates apply to flights departing between the below date ranges:
18 March 2024 - 30 April 2024
01 June 2024 - 14 August 2024
23 September 2024 - 20 October 2024
06 December 2024 - 31 January 2025
 
Arrive Early in San Francisco, USA
Twin share: $400 per person/one way
• This option is not available through online check-out. Please contact our friendly staff by phone to purchase this optional extra.
• This fee does not include extra nights accommodation, meals or airport transfers.
• This fee does, however, include a flight from San Francisco to your destination. If you wish to forfeit this flight please advise our friendly reservations team so we may secure your return flight back to Australia. Please note, by choosing to forfeit your connecting flight the cost does not change.
• No flight booking changes or cancellations permitted after air tickets have been issued.
• Flight changes are subject to availability at the time of booking.
• Blackout Dates apply to flights departing between the below date ranges:
18 March 2024 - 30 April 2024
01 June 2024 - 14 August 2024
23 September 2024 - 20 October 2024
06 December 2024 - 31 January 2025 
 
Arrive Early in Los Angeles, USA
Twin share: $400 per person/one way
• This option is not available through online check-out. Please contact our friendly staff by phone to purchase this optional extra.
• This fee does not include extra nights accommodation, meals or airport transfers.
• This fee does, however, include a flight from Los Angeles to your destination. If you wish to forfeit this flight please advise our friendly reservations team so we may secure your return flight back to Australia. Please note, by choosing to forfeit your connecting flight the cost does not change.
• No flight booking changes or cancellations permitted after air tickets have been issued.
• Flight changes are subject to availability at the time of booking.
• Blackout Dates apply to flights departing between the below date ranges:
18 March 2024 - 30 April 2024
01 June 2024 - 14 August 2024
23 September 2024 - 20 October 2024
06 December 2024 - 31 January 2025
 
Stay Behind in San Francisco, USA
Twin-share: $400 per person/one way
• This option is not available through online check-out. Please contact our friendly staff by phone to purchase this optional extra.
• This fee does not include extra nights accommodation, meals or airport transfers.
• This fee does, however, include a flight from Cancun to your destination. If you wish to forfeit this flight please advise our friendly reservations team so we may secure your return flight back to Australia. Please note, by choosing to forfeit your connecting flight the cost does not change.
• No flight booking changes or cancellations permitted after air tickets have been issued.
• Flight changes are subject to availability at the time of booking.
• Blackout Dates apply to flights departing between the below date ranges:
18 March 2024 - 30 April 2024
01 June 2024 - 14 August 2024
23 September 2024 - 20 October 2024
06 December 2024 - 31 January 2025
 

Stay Behind in Los Angeles, USA
Twin share: $400 per person/one way
• This option is not available through online check-out. Please contact our friendly staff by phone to purchase this optional extra.
• This fee does not include extra nights accommodation, meals or airport transfers.
• This fee does, however, include a flight from Cancun to your destination. If you wish to forfeit this flight please advise our friendly reservations team so we may secure your return flight back to Australia. Please note, by choosing to forfeit your connecting flight the cost does not change.
• No flight booking changes or cancellations permitted after air tickets have been issued.
• Flight changes are subject to availability at the time of booking.
• Blackout Dates apply to flights departing between the below date ranges:
18 March 2024 - 30 April 2024
01 June 2024 - 14 August 2024
23 September 2024 - 20 October 2024
06 December 2024 - 31 January 2025
 
Flight Class Upgrades
Business Class: For pricing, please refer to the payment cart at checkout.
Please note:
• Flight upgrades are subject to availability and pricing changes (if we cannot fulfil your request, the upgrade cost will be refunded).
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed, subject to aircraft configuration.

Accommodation Used:
3-Star Properties (Self-Rated)

• Mexico City: Best Western Hotel Majestic or similar
• Puebla: Hotel Colonial de Puebla or similar
• Tehuantepec: Hotel Calli or similar
• Campeche: Hotel Mision Campeche or similar
• Chichén Itza: Hotel Villas Arqueologicas Chichén Itza or similar

4-Star Properties (Self-Rated)

• Oaxaca: Oaxaca Real Hotel or similar
• San Cristobal de las Casas: Hotel Arrecife de Coral or similar
• Palenque: Nututun Palenque or similar
• Merida: Hotel Nacional or similar
• Cancun: Ambiance Suites Cancun or similar

Please note: Accommodation/rooms offered are based on a lead-in room type and are subject to availability based on seasonality. In the instance a property is not available, a similar standard of accommodation will be provided. Properties will be confirmed and included in your travel pack, which you will receive 4-6 weeks before travel.
 
Extra Nights
Not available
 
Maximum Room Capacity

2 people

Child Policy

• No child discounts. The full price applies to all children travelling with their parents.
• Valid for Children 12 years old and over.
Please note: Children must be accompanied by a responsible adult 18 years old and over to travel. No unaccompanied minors are allowed.
 
Triple Share
Not available
 
Bedding Configuration
Twin or double bedding (subject to availability).

Minimum group size 20, maximum group size 30 per vehicle.

• Visa fees and requirements 
• Domestic transfers and flights not stated in the deal offer
• Meals/beverages not stated in the deal offer
• Optional gratuities/tipping
• Optional activities/tours
• Personal expenses
• Travel insurance

 
TOUR GUIDE VS. TOUR LEADER

Tour Guide:
Often locals with intimate knowledge of an area, its culture, and history. Their role entails providing commentary, routing the tour, and seeing that people have a good time. They are a licensed, qualified expert who supplies specific information on the history, art, architecture and culture of the city/village/attraction where they are guiding the tour. The guide meets the group at the required place and leaves it at the end of the tour; they do not travel with the group.
 
Tour Leader:
An experienced person tasked with ensuring the smooth operation of tours, as well as providing practical support to passengers throughout the whole trip. Their role primarily includes assisting with accommodation, transportation between locations, and communication with tour guides at each stop. A tour leader may provide general guidance around a city or village and offer information on the place visited on the bus. However, they are not required to have specific art, architecture, or historical knowledge. They are not allowed to provide a guided tour or commentary of a city/village/attraction once there and, if caught doing so, can be fined.
Please note: Tour leaders/guides are not a standard inclusion in all travel offers. Tour leaders/guides will only be made available when required to enhance the experience of the destination featured.
 
CLIMATE & AVERAGE TEMPERATURES
Mexico City
Mexico City has a subtropical highland climate, characterized by mild to warm temperatures throughout the year. However, due to its high elevation of around 2,240 meters above sea level, the city experiences cooler temperatures compared to other cities at similar latitudes. The climate in Mexico City can be divided into two distinct seasons: the dry season and the rainy season. The dry season typically spans from November to April, while the rainy season lasts from May to October. During the dry season, Mexico City enjoys mild temperatures with average highs ranging from 20°C to 25°C and cooler nights with temperatures dropping to around 10°C. In contrast, the rainy season brings increased precipitation to the city. The temperatures during this season remain relatively mild, with average highs ranging from 22°C to 24°C. Regardless of the season, Mexico City experiences relatively high humidity due to its location in a valley surrounded by mountains. The humidity levels are often higher during the rainy season.
 
Oaxaca City
Oaxaca has a tropical savannah climate, closely bordering on a humid subtropical climate, due to its high altitude. During the dry season, temperatures during the day remain warm with an average high of 27°C in the coolest month, December, and an average high of 33°C (in April, just before the beginning of the wet season.) Although daytime temperatures are warm, night time temperatures are cool with an average low of 9°C in January. Due to its altitude of 1,555m the climate of Oaxaca is cooler than lowland areas at the same latitude.
 
Mérida
Mérida features a tropical wet and dry climate. The city lies in the trade wind belt close to the Tropic of Cancer, with the prevailing wind from the east. Mérida's climate is hot and its humidity is moderate to high, depending on the time of year. The average annual high temperature is 33°C, ranging from 28°C in January to 36°C in May, but temperatures often rise above 38°C in the afternoon during this time. Low temperatures range between 18°C in January to 23°C in May and June. It is most often a few degrees hotter in Mérida than in coastal areas due to its inland location and low elevation.
 
FLIGHTS
Seat Selection & Frequent Flyer Points:
We do not arrange seat selection. It is essential to highlight that some airlines do not allow pre-selected seats. We strongly suggest you contact the airline directly with seating allocation requirements and/or arrive at the airport earlier to arrange your seating. While we do not add frequent flyer member details to bookings, you can do this directly with the airline once you have your flight information.
 
Passport Validity:
Customers must provide valid passport details either at the time of purchase or no later than 45 days before the departure date. Failure to do so may result in the cancellation of the booking. Customers will be responsible for any costs and fees incurred in this instance.
 
COACH TOUR
Meals:
For meals not included, the tour leader (when available) will offer assistance with reservations, suggestions and directions to local restaurants. It is your responsibility to notify us of any dietary requests/requirements. Please note: We will do our best to meet your requests/requirements; however, we cannot guarantee that we will always be able to.
 
Luggage:
You will be responsible for all your personal belongings whilst on tour. You must carry your own luggage from the vehicle to the hotel room and back to the vehicle. The driver will assist with the uploading and unloading of bags from the vehicle.
 
OTHER
Mobility:
If you require wheelchair access please contact our friendly sales and service team to inquire on your behalf.
 
Fitness Level Required:
An easy/low level of fitness will be required.
Easy/low is described as Light walking on well-maintained surfaces, occasional climbing of stairs and ability to get on and off vehicles without assistance and stand for a minimum of 30 minutes in hot/humid conditions. A general level of fitness and mobility.
 
Yellow Fever:
A valid international certificate of vaccination against Yellow Fever is required in many countries. You may need to present this on arrival at the airport or border crossing. Some countries will refuse entry if you are unable to present your certificate. It's also common for your home country to request a Yellow Fever certificate upon arrival.
You must check with your doctor well before leaving home about the Yellow Fever requirements for the countries you'll be visiting.
  
Gratuities / Tipping:
Land:

Gratuities (tips) are not included for the services of the tour leader (when available) and driver throughout the tour. The recommended tip is $5 USD ($3 USD to guides, $2 USD to drivers) per person per day. This covers the guide/leader and the driver and will be collected on tour.
Please note: tipping for services provided is always a matter of personal discretion; however, please be aware that many locals consider tipping part of their normal remuneration, and they may approach you for payment; there's no need to be intimidated by the request.
 
Sightseeing:
Please note: If entrance to a site is affected by changes in operating hours or public holiday closures, your itinerary, where possible, may be adjusted, or a similar activity will be offered in its place (subject to availability).
 
Shopping:
Shopping overseas can be a daunting and confusing experience, especially when there is a language barrier. Please be very cautious when foreign currencies and prices are involved. If paying by credit card, please pay close attention to the amount you are being charged and keep all your receipts.
Do not make any purchases you are not comfortable with or feel pressured into. If you are uncertain or need assistance with the language barrier, please seek assistance from your Tour Guide/Leader.
Please refer to our Terms and Conditions regarding shopping for further information.

Mexico
For stays in Mexico for 180 days or less on an Australian Passport, you won't need a visa. But you'll need to complete a Multiple Immigration Form (FMM) and make sure your passport is stamped by Mexican immigration officials on arrival. If you fail to complete this form or to have your passport stamped upon entry into Mexico, you could be detained and deported. If you enter Mexico by air, you can either complete the FMM in advance online or on arrival. Present your completed FMM for inspection at immigration. Visa and other entry and exit conditions (such as customs and regulations) can change at short notice. Contact an Embassy or Consulate of Mexico for up-to-date information.
 
United States of America
An ESTA (Visa Waiver) for the USA is a strict requirement when travelling to or flying through the USA. Once a USA ESTA Visa Waiver is issued it is valid for 2 years or until your passport expires (whichever is sooner) and will allow multiple entries into the USA. For information on ESTA eligibility or to apply, please visit: https://esta.cbp.dhs.gov/esta/ 
 
Important:
• Please start arranging your visa three weeks before departure to account for any delays due to consulate operating hours.
• Visa rules may have changed since Covid-19. Some countries and airlines may require you to obtain an additional visa before arrival. Please check with the nearest embassy, consulate or immigration department of the destination you're entering.
Please note: 
• Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.
• It is also important to note that some areas of employment, such as journalism, government authorities and charity organisations, may have additional restrictions in applying for Visas. This may, in turn, affect the type of application required.

Voluntary Changes
This includes booking changes requested by you, including but not limited to those changes requiring an airline ticket or a Purchase Confirmation reissue.
• Changes - $100.00 per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.
 
Name Changes Due To Passenger Error
• If the incorrect name has been provided, charges of $100.00 per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.
 
Supplier Fees
In the event the tour package you have purchased is unable to proceed, and/or a travel Supplier is unable to fulfil the Qantas Tour due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. If refunds are not available from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. In the event we are unable to obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee.