Best of Baltics & Fjords

• Return international full-service flights (economy class), departure city surcharges may apply
• One-way international flight (economy class) from Bergen, Norway to Copenhagen, Denmark

• 11-night Baltic Sea Cruise with MSC Cruises
• Sail aboard the magnificent ‘MSC Poesia’ ship
• Receive MSC’s ‘Fantastica’ cabin experience for Oceanview and Balcony Cabins

• 7 nights of 3 and 4-star hotel accommodation

• Enjoy 39 meals including all while cruising

• Parking, checkpoint fees, airport and port taxes
• English-speaking tour leader and guides

• Transportation by air-conditioned private vehicles

• Return cruise port transfers
• Airport transfer (Day 6)

Today depart for Oslo!

Please note: Due to flight scheduling and availability, some departures may occur on day 2 and arrive on day 2. Flight times will be indicated on your final documentation approximately 4-6 weeks prior to departure.

Meals included: In-Flight

Upon arrival into Norway’s capital city - Oslo, make your own way to the hotel before your journey begins (transfer not included).

Overnight: Scandic Solli, Oslo or similar

Meals included: None

This morning, meet your local guide and enjoy a 3-hour city tour. See the main highlights of Oslo such as the medieval Akershus Fortress, the Royal Palace, the lively main street of the city, the City Hall and Karl Johans Gate. Afterward, you'll see the famous Frogner Park. In the afternoon your 200km travel day will take you to beautiful Geilo, a town known for ski resorts and beautiful mountain trails.

Overnight: Dr. Holms Hotel, Geilo or similar

Meals included: Breakfast

After breakfast transfer to the village of Gudvangen. Upon arrival, you'll embark on a ferry to Flam where you'll enjoy a Fjord cruise on the Sognefjord, the deepest fjord in Norway. During the cruise you will visit the stunning UNESCO-listed Naeroyfjord and the magnificent Aurlandsfjord. Take a moment to behold the awe-inspiring surrounding mountains which are some of the most majestic in Norway. The Fjord cruise ends in the small village of Flam, nestled at the innermost part of the Aurlandsfjord, where you will disembark the ship before continuing to the Flam Railway Station to take the legendary Flam Railway – described as one of the most beautiful train experiences in the world!

The Flam railway offers spectacular panoramic views into the Norwegian fjord landscape, making it one of Europe’s most popular railway journeys. The trains first call is Myrdal where you will switch to the historical mountain train, Flamsbana. It’s a magical 1-hour train journey that takes you through some of the most impressive scenery in the world, including up close to views of beautiful waterfalls and more.

Afterward, you will arrive in Voss where you will be transferred to the picturesque city of Bergen.

Overnight: Zander K Hotel, Bergen or similar

Meals included: Breakfast

This morning meet your local guide at the hotel and enjoy a half-day tour (approximately 3 hours) of Bergen, Norway’s second-largest city. Enjoy a guided walk along the famous UNESCO-listed colourful Bryggen Wharf, once a center of the Hanseatic League’s trading empire. Next visit the picturesque Fish Market in Bergen, one of Norway's most visited outdoor markets. The afternoon is free at leisure to explore this beautiful city at leisure.

Overnight: Zander K Hotel, Bergen or similar

Meals included: Breakfast

Today enjoy a morning at leisure in Bergen before to be transferred to the airport for your flight to Copenhagen. Upon your arrival you will be met and transferred to your hotel where you can spend the rest of the day at leisure in the Danish capital city.

Overnight: Scandic Falkoner Hotel, Copenhagen or similar

Meals included: Breakfast

Today enjoy a half-day guided tour with a local guide to see the main sights of the Danish capital. Drive down Hans Christian Andersen Boulevard which runs past the Tivoli Gardens, a world-famous amusement park. Cross the picturesque canal and drive past the Christiansborg Palace, the seat of the Danish Parliament. Pass the beautiful old Stock Exchange and see Kongens Nytorv with its Royal Theatre. Continue to Nyhavn, a street well known for the variety of its nightlife, before stopping at the Amalienborg Palace, the Danish Royal Family’s winter residence.

The tour continues to one of the most famous sights in Copenhagen and one of the symbols of the city, the Little Mermaid statue, and the Gefion Fountain, a large fountain on the harbour front in Copenhagen. It features a large-scale group of animal figures being driven by the Norse goddess Gefjon.

Spend the rest of the day at leisure in the cosmopolitan city of Copenhagen.

Overnight: Scandic Falkoner Hotel, Copenhagen or similar

Meals included: Breakfast

(Departs at 18:00)

Enjoy your morning at leisure before being transferred to the cruise port to embark on your fantastic 11-night Baltic Cruise with MSC.

Overnight: MSC Cruises - 'MSC Poesia’ ship

Meals included: Breakfast; Dinner

(Docked from 8:00 to 18:00)

Karlskrona is a city located in the southeastern part of Sweden, in the province of Blekinge. It's situated on several islands in the Baltic Sea and is known for its unique naval architecture and rich maritime history. The city was founded in 1680 as a naval base by King Charles XI of Sweden and was designed by architect Erik Dahlbergh. The city's strategic location made it an important center for Swedish naval power during the 17th and 18th centuries.

Today, Karlskrona is a UNESCO World Heritage Site and a popular tourist destination. Visitors can explore the city's historic naval base, visit museums such as the Naval Museum and the Blekinge Museum, and enjoy the beautiful archipelago surrounding the city. Karlskrona is also known for its lively cultural scene, with events such as the Karlskrona Jazz Festival and the Baltic Sea Festival attracting visitors from all over the world.

Overnight: MSC Cruises - 'MSC Poesia’ ship

Meals included: Breakfast; Lunch; Dinner

(Docked from 8:00 to 17:00)

Warnemünde, located at the mouth of the river Warnow, is an attractive German seaside resort boasting elegant architecture and a beautiful white beach. This destination is the perfect starting point for visiting historical towns and the cultural capital, Berlin.

MSC shore excursions include plenty of exciting things to see including Berlin, Warnemünde and Lubeck.

Berlin is a city of immense cultural, architectural, and historical importance, which has witnessed a substantial revival since the fall of the Berlin Wall.

Overnight: MSC Cruises - 'MSC Poesia’ ship

Meals included: Breakfast; Lunch; Dinner

(Docked from 8:00 to 19:00)

Gdynia is a Polish port on the Bay of Gdansk, overlooking the Baltic Sea. Steeped in a colourful naval past the city is also home to an iconic statue of Joseph Conrad — one of the English language’s greatest novelists. This fascinating destination is known for its modernist buildings and intriguing landmarks including the glorious Kosciuszki Square. Further afield, you’ll discover an array of sights including Malbork Castle and the vibrant town of Gdańsk.

MSC Shore Excursions offer plenty of exciting things to see including Gdańsk, Oliwa Cathedral and Malbork Castle.

Gdańsk is a seaport immersed in ancient maritime traditions, dating back to 997AD.

Overnight: MSC Cruises - 'MSC Poesia’ ship

Meals included: Breakfast; Lunch; Dinner

(Docked from 8:00 to 17:00)

Klaipėda is an ancient port town in Lithuania, overlooking the dramatic Baltic Sea. Its history dates back as far as the 13th century with the town centre resembling a German medieval village. This destination offers fascinating excursions further afield. Discover the former Soviet Missile Base and the mysterious Hill of Witches.

MSC shore excursions offer plenty of exciting things to see including Amber Industry, The Mysterious Hill of Witches and The Former Soviet Missile Base in the Middle of the Plokštinė Forest.

Klaipėda is an area rich with amber, the gemstone distinguished by its mellow golden glow.

Overnight: MSC Cruises - 'MSC Poesia’ ship

Meals included: Breakfast; Lunch; Dinner

(Docked from 8:00 to 17:00)

Rīga, the capital of Latvia, is the largest and most cosmopolitan city in the Baltic region. You'll see Gothic and Art Nouveau architecture, the beautiful Bastejkalns Park, and a wide assortment of shops, restaurants, and cafes.

MSC shore excursions offer plenty of exciting things to see including the narrow-cobbled streets of Old Rīga, Ethnographic Open Air Museum and Sigulda Medieval Castle, and Turaida Museum Reserve.

Historical Rīga, a UNESCO World Heritage Site, is an old quarter with real soul. On an MSC Cruises excursion, you’ll discover a cluster of cobbled medieval streets as well as characterful squares and churches.

Overnight: MSC Cruises - 'MSC Poesia’ ship

Meals included: Breakfast; Lunch; Dinner

(Docked from 10:00 to 20:00)

Tallinn, located in the Gulf of Finland, is the capital of Estonia and the country’s cultural epicenter. This destination boasts medieval walls, Gothic squares and churches, and charming cobbled streets.

MSC Cruises excursions offer plenty of exciting things to see including Toompea Castle and Alexander Nevsky Cathedral, Lahemaa National Park and the Open-Air Museum.

Overnight: MSC Cruises - 'MSC Poesia’ ship

Meals included: Breakfast; Lunch; Dinner

(Docked from 7:00 to 17:00)

Helsinki, the capital of Finland, is an enchanting destination. This charismatic capital is celebrated for its elegant Neoclassical facades, historical museums, and leafy tree-lined boulevards.

MSC Cruises excursions offer plenty of exciting things to see including the city centre, Helsinki Cruise Discovery and Finnish Nature Centre Haltia.

Affectionately known as the White City Of The North, Helsinki is a capital that begs to be discovered. Take an MSC Cruises excursion to its characterful centre where you can shop the bustling Market Square, cast your gaze upon the Helsinki Cathedral with its striking green domes and bright white columns, or visit the Museum Of Contemporary Art.

Overnight: MSC Cruises - 'MSC Poesia’ ship

Meals included: Breakfast; Lunch; Dinner

(Arrive at 9:00)

Today you'll explore the capital city of Stockholm, located on Sweden’s scenic east coast which boasts fourteen charming islands and a vibrant cosmopolitan city.

An MSC shore excursion offers plenty of exciting things to see including the glorious Gamla Stan, Kungliga Slottet also known as the Swedish Royal Palace, and the Vasa which is an extraordinary 17th-century warship.

Overnight: MSC Cruises - 'MSC Poesia’ ship

Meals included: Breakfast; Lunch; Dinner

(Depart at 20:00)

Explore more of this beautiful city before departing this evening.

Overnight: MSC Cruises - 'MSC Poesia’ ship

Meals included: Breakfast; Lunch; Dinner

Overnight: MSC Cruises - 'MSC Poesia’ ship

Meals included: Breakfast; Lunch; Dinner

(Disembark at 8:00)

After breakfast onboard, disembark the cruise and be transferred back to Copenhagen. On arrival check in to your hotel and relax for the rest of the day.

Overnight: Scandic Falkoner Hotel, Copenhagen or similar

Meals included: Breakfast

After breakfast, make your own way to the airport for your return flight home (transfer not included) after one trip of a lifetime exploring Northern Europe.

Meals included: Breakfast; In-Flight

Please note: Some flights may arrive +1 or +2 days later.

After purchase, you will receive a receipt and a Purchase Confirmation, directing you to an online Passenger Information Form. You must complete the Passenger Information Form within 72 hours of purchase.

Any special requests, preferences and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.

On purchasing this Travel Offer, you are bound by the General Terms and Conditions and the specific terms and conditions outlined in this Important Information.

Please note: All countries and territories have different entry requirements in relation to vaccinations, quarantine/isolation periods and travel restrictions. Due to the evolving nature, we would ask all of our customers to monitor, meet and adhere to the specific requirements of their intended destination(s) in the lead-up to and immediately before travel, as well as any requirements post-travel upon their return.

Qantas Tours packages are non-refundable. If your Qantas Tour package is affected by Covid-19 related travel restrictions and you are unable to travel, you will receive either a free date change (credit that is specific to your original package and purchase value) or an open credit less any non-recoverable supplier fees to the value of your original purchase for use on any other Qantas Tour or package available via the TripADeal website.

Please note: Date change credits are subject to availability and not guaranteed until confirmed by TripADeal, not the tour operator you are due to stay with.

We recommend you consider purchasing travel insurance with Covid-19 protection. The standard cancellation policy will apply if you cannot travel because you have tested positive for Covid-19.

Please note: All additional charges are payable in AUD (unless otherwise stated).

This travel offer is valid for travel on selected dates until the 3rd September 2024.

This travel offer is priced per person based on a twin share. 

Single Traveller Supplement 

For solo travellers, a mandatory single supplement applies: Inside Cabin: $2450

Oceanview Cabin: $2700

Balcony Cabin: $3100 

Please note: Accommodation for single customers who are travelling on a tour or cruise package may be in a single room, depending on availability. 

Departure Dates 

2024 

May: 6

September: 3 

Please note: See checkout for live dates and availability. 

Departure Cities 

Sydney, Melbourne, *Brisbane, *Adelaide, Perth or *Auckland 

Departure Cities Surcharges  

Brisbane or Adelaide: $100

Auckland: $400 

Full-Service Airline(s) Used  

• Cabin Class: Economy Class

• Airlines: Finnair, Scandinavian Airlines, Emirates Airlines, Qatar Airways, Singapore Airlines, Qantas Airways, Air New Zealand, Lufthansa, Swiss Airways, Cathay Pacific, Thai Airways, British Airways, Malaysia Airlines, Turkish Airlines and airline partners (subject to availability). 

Please note: Qantas Tours cannot accommodate one-way flights. Travellers must take all included flights within the package, and any flights intentionally forfeited will result in later flights being subject to cancellation. 

Guaranteed Airline Surcharge  

• Cabin Class: Economy Class 
• Qatar Airways: $500 per person

• Emirates: $500 per person 

Please note: 

• Guaranteed airlines are subject to availability. Some routes may use partner airlines when not available. If we are unable to fulfill your request, the above extra cost will be refunded.

• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed, subject to aircraft configuration. 

Arrive Early Options

Oslo, Norway: $300 per person, subject to availability 
High season dates range up to $700 per person, subject to availability

Please note:

• This fee does not include extra nights' accommodation, meals or airport transfers.

• Arrivals before your selected departure date can only be booked up to one month before check-in. Should you wish to arrive earlier, please contact Qantas Tours to request availability. *Additional costs may apply.

• No flight booking changes or cancellations are permitted after air tickets have been issued.

• Flight changes are subject to availability at the time of booking.

• High season surcharges apply to flights departing between the below date ranges (only available for purchase over the phone):

18 March 2024 - 30 April 2024

1 June 2024 - 14 August 2024

23 September 2024 - 20 October 2024 

Stay Behind Options

Copenhagen, Denmark: $300 per person, subject to availability 
High season dates range up to $700 per person, subject to availability

Please note:

• This fee does not include extra nights' accommodation, meals or airport transfers.

• A stay behind can only be booked up to one month after your package end date upon check-out. Should you wish to stay later, please contact Qantas Tours to request availability. *Additional costs may apply.

• No flight booking changes or cancellations are permitted after air tickets have been issued.

• Flight changes are subject to availability at the time of booking.

• High season surcharges apply to flights departing between the below date ranges (only available for purchase over the phone):

18 March 2024 - 30 April 2024

1 June 2024 - 14 August 2024

23 September 2024 - 20 October 2024 

Stopover Packages 

* Doha
Twin share: $1000 per person/one way
Solo Traveller: $1500 one way
* Dubai

Twin share: $1000 per person/one way

Solo Traveller: $1800 one way

* Singapore

Twin share: $1200 per person/one way

Solo Traveller: $1800 one way

Includes:

• 2 nights in 4-star hotel accommodation

• Daily breakfast

• Return airport transfers 

Please note:  

• When a pre and post-tour stopover is chosen, the same stopover location must be chosen each way, due to the airline used

• When selecting an Arrive Early or Stay Behind in conjunction with a Stopover Package, the stopover will take place after the departure date you select for your Arrive Early or Stay Behind

• Stopover packages are subject to availability.

• Blackout dates apply to flights departing between the below date ranges:

18 March 2024 - 30 April 2024

1 June 2024 - 14 August 2024

23 September 2024 - 20 October 2024

• A stopover is also not available during the following dates:
Singapore Taylor Swift Concert: 01 - 10 March 2024
Singapore Grand Prix: September 2024 
Doha Grand Prix: October 2024
Doha MotoGP: November 2024
Abu Dhabi Grand Prix (for Dubai): November 2024
 

Flight Class Upgrades 

Business Class: For pricing, please refer to the payment cart at checkout. 

Please note: 

• Flight upgrades are subject to availability (if we cannot fulfill your request, the upgrade cost will be refunded).

• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed, subject to aircraft configuration. 

Domestic Flight Information 

1 x 23kg of checked baggage

1 under seat bag: 30cm x 20cm x 38cm

1 overhead bag: 55cm x 40cm x 23cm

Combined carry-on weight: Max 7kg 

MSC Poesia 

MSC Poesia is an innovative cruise ship with an elegant style that brings traditional craftsmanship to creative designs. Step aboard and you’ll enter a refined world of comfort, from the spectacular foyer waterfall to the Zen Garden, authentic Japanese Sushi bar, and opulent MSC Aurea Spa wellness centre with steam room, sauna, and divine massages to pamper body and mind, it’s the perfect place to unwind.

There are many sports and fitness activities available on board, including a basketball court, tennis court, shuffleboard, state-of-the-art gym and minigolf. Kids and teens are equally well served, with their own clubs and parties, a dedicated Stone Age and Dinosaur Play Area, stunning video games and even a DJ disco! Plus there are naturally all the resort amenities you could wish for, including 3 swimming pools, 4 whirlpools and a giant poolside cinema screen.

The gourmet cuisine on board brings you specialties from around the world but retains its Mediterranean heart, rooted in the values of the Italian slow food movement. With MSC, every succulent dish is freshly prepared with care by our skilled chefs from prime quality ingredients.

The varied lounge bars offer similarly refreshing originality and authenticity, from the Grappolo d’Oro wine-tasting bar to the Mojito cocktail bar and the sumptuous design of the cigar room.

Whether a family holiday, a luxury treat, or a romantic escape, MSC Poesia is a ship that offers a truly inspiring cruise experience. 

Cabins/Staterooms 

Inside Cabin: 

Surface approximately 14 sqm, deck 5-15

Relaxing armchair

Bathroom with shower, vanity area and hairdryer

Comfortable double or single beds (on request)*

Interactive TV, telephone, Wifi connection available (for a fee), safe and minibar 

Oceanview Cabin: 

Surface approximately 16-17 sqm

Window with sea view

Relaxing armchair

Bathroom with shower, vanity area with hairdryer

Comfortable double or single beds (on request)*

Interactive TV, telephone, Wifi connection available (for a fee), safe and minibar 

Balcony Cabin: 

Surface approximately 15-18 sqm, balcony approximately 4-5 sqm, deck 8-15

Sitting area with sofa

Bathroom with shower, vanity area with hairdryer

Comfortable double or single beds (on request)*

Interactive TV, telephone, Wifi connection available (for a fee), safe and minibar 

Please note: Cabins are subject to availability; some may have restricted views. 

MSC Fantastic Experience: 

Receive MSC’s ‘Fantastica’ cabin experience for Oceanview and Balcony Cabins 

Comfort 

• Premium cabin location

• 24-hour room service (delivery for a fee)

• Breakfast in the cabin (free delivery) 

Food & Drinks Benefits 

• Chance to request preferred dinner sitting (subject to availability)

• 20% discount on a dedicated specialty restaurant prepaid package 

Other Privileges 

• MSC Voyagers Club points 

Accommodation Used: 

3-4 Star (Self-rated) Properties

• Oslo, Norway: Scandic Solli
• Gelio, Norway: Dr. Holms Hotel
• Bergen, Norway: Zander K Hotel
• Copenhagen, Denmark: Scandic Falkoner Hotel 

Please note: Accommodation/rooms offered are based on a lead-in room type and are subject to availability based on seasonality. In the instance a property is not available, a similar standard of accommodation will be provided. Properties will be confirmed and included in your travel pack, which you will receive 4-6 weeks before travel.
 
4-Star (Self-Rated) Cruise Ship

• MSC Cruises: MSC Poesia 

Please note: All cabins are subject to availability; some cabins may have restricted views. 

Extra Nights 

Not available at check-out 

Please note: If you are interested in booking additional nights of accommodation pre or post-tour, please wait until you receive your travel documentation approximately 4-6 weeks before departure for the confirmed list of hotels. If booking your own additional accommodation directly with the hotel, please be aware that you may be required to change rooms at the start/end of your tour. 

Maximum Room Capacity 

2 people. 

Child Policy 

• No child discounts. The full price applies to all children travelling with their parents.

• Valid for Children 8 years old and over. 

Please note: Children must be accompanied by a responsible adult 18 years old and over to travel. No unaccompanied minors are allowed. 

Triple Share 

Not available. 

Bedding Configuration 

Twin or double bedding (subject to availability). 

Minimum group size 20, maximum group size 36 per vehicle. 

Optional Tours/Activities 

Please note: 

• Some shore excursions require minimum numbers to operate.

• Shore excursions can be booked/reserved directly with the cruise line before travel (subject to availability)

• Shore excursions can also be booked whilst onboard (subject to availability).

• Shore excursion programs and itineraries may vary depending on local conditions and/or any unforeseen events concerning the timing on the day of the tour. Some excursions are very popular, and therefore availability cannot always be guaranteed, it is advisable to book in advance to avoid disappointment. 

• Visa fees and requirements

• Return airport transfers (please note; transfer on day 6 is included)

• Meals/beverages not stated in the deal offer

• Optional gratuities/tipping

• Optional activities/tours

• Personal expenses

• Travel insurance 

TOUR GUIDE VS. TOUR LEADER 

Tour Guide: 

Often locals with intimate knowledge of an area, its culture, and history. Their role entails providing commentary, routing the tour, and seeing that people have a good time. They are a licensed, qualified expert who supplies specific information on the history, art, architecture and culture of the city/village/attraction where they are guiding the tour. The guide meets the group at the required place and leaves it at the end of the tour; they do not travel with the group. 

Tour Leader: 

An experienced person tasked with ensuring the smooth operation of tours, as well as providing practical support to passengers throughout the whole trip. Their role primarily includes assisting with accommodation, transportation between locations, and communication with tour guides at each stop. A tour leader may provide general guidance around a city or village and offer information on the place visited on the bus. However, they are not required to have specific art, architecture, or historical knowledge. They are not allowed to provide a guided tour or commentary of a city/village/attraction once there and, if caught doing so, can be fined. 

Please note: Tour leaders/guides are not a standard inclusion in all travel offers. Tour leaders/guides will only be made available when required to enhance the experience of the destination featured.

CLIMATE & AVERAGE TEMPERATURES 

Scandinavia and Baltic States: 

In spring, the days get longer, and the temperature rises slowly; the first warm days, more likely in the second half of the April. By mid-May, the maximum temperatures hover around 20/22 °C.

Summer in the Baltics is very pleasant, with the maximum temperatures hovering around 21/22 °C. This is perfect for outdoor activities. Nights are cool, with minimum temperatures around 11/12 °C.

August is one of the hottest months of the year in Oslo. Temperatures average 18°C with highs of 21°C.

FLIGHTS 

Seat Selection & Frequent Flyer Points: 

At Qantas Tours, we do not arrange seat selection. It is essential to highlight that some airlines do not allow pre-selected seats. We strongly suggest you contact the airline directly with seating allocation requirements and/or arrive at the airport earlier to arrange your seating. While we do not add frequent flyer member details to bookings, you can do this directly with the airline once you have your flight information. 

Passport Validity: 

Customers must provide valid passport details either at the time of purchase or no later than 45 days before the departure date. Failure to do so may result in the cancellation of the booking. Customers will be responsible for any costs and fees incurred in this instance.

CRUISE 

Embarkation / Disembarkation: 

• Begins approximately 2 hours after docking.

• Due to security reasons, all guests must be on board 2 hours before sailing.

• Itineraries are subject to change at any time without notice.

• Check your specific sailing for exact departure and arrival times. All times are local to the port. 

Please note: Strict Covid-19 terms may also apply regarding proof of insurance covering Covid-19 and/or vaccination. Please refer to the cruise lines’ terms and conditions for further information before boarding. 

Cruise Loyalty Discounts: 

Please note: Travellers booked via Qantas Tours must contact the cruise line directly upon receiving their Qantas Tours travel documents in order to request any membership benefits they may be entitled to.

COACH TOUR 

Meals: 

39 meals in total are included in the package. For meals not included, the tour leader (when available) will offer assistance with reservations, suggestions and directions to local restaurants. It is your responsibility to notify Qantas Tours of any dietary requests/requirements. Please note: We will do our best to meet your requests/requirements; however, we cannot guarantee that we will always be able to. 

Luggage: 

You will be responsible for all your personal belongings whilst on tour. You must carry your own luggage from the vehicle to the hotel room and back to the vehicle. The driver will assist with the uploading and unloading of bags from the vehicle.

OTHER 

Mobility: 

If you would love to travel with Qantas Tours and require wheelchair access please contact our friendly sales and service team to inquire on your behalf. 

Fitness Level Required: 

A leisurely level of fitness will be required.

Leisurely is described as light walking, including up multiple stairs, and occasional hiking, may involve uneven surfaces. Able to travel unassisted and get on and off vehicles and small boats. Suitable for most fitness levels and mobility. 

Please note: If you have any concerns, please consult your healthcare provider prior to purchase/travel. 

Gratuities / Tipping: 

Land: 

Gratuities (tips) are not included in the tour price for the services of the tour leader (when available) and driver throughout the tour. The recommended tip is €5 per person per day. This covers the guide/leader and the driver and will be collected whilst on tour.

Tipping for all services provided on tour is always a matter of personal discretion, however, please be aware that tipping is considered by many locals to be a part of their normal remuneration and they may approach you for payment and there is no need to be intimidated by the request. 

Cruise: 

Gratuities (tips) are not included in the tour price for the services of the cruise staff throughout the cruise component of this tour. MSC is an internationally registered company & operates to US & European standards, both of which have an economy driven by a gratuities culture. Gratuities are expected on your cruise and will be charged to your onboard account at approx. €10 per person per day. If you have any questions in regards to the gratuities on your cruise please speak to the guest services staff onboard the ship. 

Please note: Tipping for services provided is always a matter of personal discretion; however, please be aware that many locals consider tipping part of their normal remuneration, and they may approach you for payment; there's no need to be intimidated by the request. 

Sightseeing: 

Please note: If the entrance to a site is affected by changes in operating hours or public holiday closures, your itinerary, where possible, may be adjusted, or a similar activity will be offered in its place (subject to availability). 

Shopping: 

Shopping overseas can be a daunting and confusing experience, especially when there is a language barrier. Please be very cautious when foreign currencies and prices are involved. If paying by credit card, please pay close attention to the amount you are being charged and keep all your receipts.

Do not make any purchases you are not comfortable with or feel pressured into. If you are uncertain or need assistance with the language barrier, please seek assistance from your Tour Guide/Leader.

Please refer to our Terms and Conditions regarding shopping for further information. 

A tourist visa is not required for Europe for stays up to 90 days if travelling on an Australian passport. 

Important: 

• Please start arranging your visa three weeks before departure to account for any delays due to consulate operating hours.

• Visa rules may have changed since Covid-19. Some countries and airlines may require you to obtain an additional visa before arrival. Please check with the nearest embassy, consulate or immigration department of the destination you're entering. 

Please note: 

• Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.

• It is also important to note that some areas of employment, such as journalism, government authorities and charity organisations, may have additional restrictions in applying for Visas. This may, in turn, affect the type of application required. 

Voluntary Changes

This includes booking changes requested by you, including but not limited to those changes requiring an airline ticket or a Purchase Confirmation reissue.

• Changes - $100.00 per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Name Changes Due To Passenger Error

• If the incorrect name has been provided, charges of $100.00 per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Supplier Fees

In the event the Qantas Tour you have purchased is unable to proceed, and/or a travel Supplier is unable to fulfil the Qantas Tour due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. If refunds are not available from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. In the event we are unable to obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee.