Immersive Alaska Expedition

• Return international full-service flights (economy class), departure city surcharges may apply

• 12-night Hurtigruten Expedition Cruise aboard MS Roald Amundsen
• Cruise from Seward in Alaska to Vancouver in Canada, exploring the glacier-lined bays and fjords along this rugged coastline

• 1-night 3-star accommodation in Anchorage, USA
• 1-night 4-star accommodation in Vancouver, Canada

• Enjoy 37 meals including all while cruising

• Transfer from the hotel in Anchorage to the ship in Seward with a stop at the Alaska Wildlife Conservation Center which includes the admission fee, an English-speaking guide and a packed lunch

• English-speaking Expedition team
• Informal gatherings with the crew such as daily recaps and preparation for the day to come
• Airline and cruise taxes and surcharges

• Arrive Early or Stay Behind: Return up to 30 days after your tour concludes (does not include hotel accommodation, meals or transfers)
• Cabin Upgrades: Cabin upgrades are available (see checkout for details)
• Flight Upgrades: Upgrade to Business Class (see checkout for details)

Bon voyage! At the appropriate time, please make your own way to the airport for your flight to Anchorage, USA where your Alaskan expedition will begin!

Upon arrival, please make your own way to your accommodation for the night.

Anchorage is packed with places to explore and enjoy from restaurants and galleries to sports venues and shops. If you can, it's worth extending your time here to visit the Anchorage Museum and the Native Heritage Center for a taste of local culture.

If you enjoy the outdoors, why not visit the flowering Town Square Park or go salmon fishing in Ship Creek? Animal lovers will love the incredible Denali National Park, home to North America’s highest peak which will give you a chance to see more of the Alaskan wildlife you'll experience on your adventures. 

Overnight: Hilton Anchorage Hotel (or similar)

Meals included: In-Flight

Enjoy breakfast at your hotel then meet your driver for a scenic road trip to Seward. This drive takes you through the Kenai Peninsula and some of the world’s most awe-inspiring backcountry scenery. Make sure you look out for the impressively-horned Dall sheep grazing on misty mountain slopes.

On the way, you will stop at the Alaska Wildlife Conservation Center to learn about their work rehabilitating orphaned or injured animals from bears and bison to moose, eagles and owls.

Your scenic road trip will conclude at the embarkation point in Seward, the gateway to the vast mountainous Kenai Fjords National Park and home to the largest ice fields in Alaska. This makes it a spectacular and fitting launch point for the adventures ahead.  

Overnight: Hurtigruten 'MS Roald Amundsen'

Meals included: Breakfast; Lunch; Dinner

Your lecture today may well be related to glaciology as you'll visit College Fjord which holds five tidewater glaciers, five valley glaciers and a dozen others. The 1899 Harriman Expedition team (which charted the fjord) named the glaciers after their alma maters including Vassar, Harvard and Yale. You'll note that Princeton is missing, apparently a deliberate snub. You’ll get as close to the glaciers as possible, taking small expedition boats on the fjord if conditions permit, or go in kayaks as an optional excursion. From the water you might glimpse humpback whales, Bald Eagles, otters and sea lions who inhabit this icy wilderness.

Overnight: Hurtigruten 'MS Roald Amundsen'

Meals included: Breakfast; Lunch; Dinner

Prepare for an expedition day of wildlife watching in the glacier-fed waters of Icy Bay. You might spot that three glaciers (Guyot, Yahtse and Tyndall) regularly calf into the bay. If conditions allow, the Expedition Team will take you ashore on the 55km long and 13km wide Guyot Glacier or you can explore in kayaks on an optional excursion.

Wildlife abounds in the gulf of Alaska, offering unrivalled photography opportunities of humpback whales, orcas, Stellar sea lions, sea otters and harbour seals lazing on floating chunks of ice. The onboard photographer is ready with expert tips on how to get the best from your camera.

Overnight: Hurtigruten 'MS Roald Amundsen'

Meals included: Breakfast; Lunch; Dinner

Today you are in for some whale watching and wilderness exploration. In the morning, you will pass Point Adolphus on the northern tip of Chichagof Island, across from Glacier Bay National Park. These nutrient-rich waters are famous for attracting humpback whales and other marine life so be sure to get out on deck and have your camera ready.

Visit William Henry Bay, lying south of Haines at the edge of the Chilkat mountain range, on an included excursion. The ship will drop anchor here so you can explore the shores lined with old-growth forests under the guidance of an expert local guide where you might be able to spot brown bears, black bears and moose.

Overnight: Hurtigruten 'MS Roald Amundsen'

Meals included: Breakfast; Lunch; Dinner

The frontier town of Haines was originally home to the Chilkat Tlingit people, renowned for their weaving skills. You’ll see examples of their intricately beautiful work in the blankets on display in the Haines Sheldon Museum.

You’ll visit Fort Seward while you’re ashore as well as the flourishing art scene in Haines itself. The galleries and workshops are filled with stunning Totem carvings, silverwork and sculptures. Discover your own artistic side by trying your photography skills on incredible landscapes and wildlife. Look out for bears, moose and bald eagles which this town is famous for.

Overnight: Hurtigruten 'MS Roald Amundsen'

Meals included: Breakfast; Lunch; Dinner

Explore icebergs and wildlife in idyllic twin fjords. Holkham Bay has two arms, Tracy and Endicott, both beautiful fjords that are out of reach for larger cruise ships. Your captain will decide which offers better exploration options on the day but don't worry, both are equally special. At the end of each fjord, fresh icebergs calve from the glaciers against a stunning backdrop of forested cliffs.

Endicott Arm is a breeding ground for harbour seals which are often seen on the floating ice. Here you might also see whales, bears, mountain goats and moose. Get wildlife tips from the onboard photographer before heading out on expedition boats to get closer to these unique sights.  

Overnight: Hurtigruten 'MS Roald Amundsen'

Meals included: Breakfast; Lunch; Dinner

Surrounded by Tongass National Forest, Sitka is only accessible by sea and air. Get out on deck for stunning views of the Sisters Mountains and Mount Edgecumbe Volcano.

Discover Sitka's fascinating history with the Expedition team. It was inhabited by the Tlingit for 10,000 years before being occupied by Russia in 1804 and then sold to America after the Crimean War. Today, modern Sitka blends all three cultures so it's worth visiting the Russian Orthodox Cathedral, the Russian Bishop's House and the Sitka National Historic Park where you'll see ornate Haida and Tlingit totem poles.

Overnight: Hurtigruten 'MS Roald Amundsen'

Meals included: Breakfast; Lunch; Dinner

Today you will continue your cruise to Petersburg which is perched at the edge of stunning Frederick Sound. Settled by a Norwegian in the 1800s and fondly known as 'Little Norway', its shallow and bustling harbour houses Alaska's largest home-based halibut fishing fleet.

Hurtigruten ships are small enough to enter this area and their shared Norwegian heritage makes for a great talking point with the local community as you explore this charming town. From the waterfront, you can watch icebergs float down the sound and look across to North America’s biggest rockface, the Devil’s Thumb.

Overnight: Hurtigruten 'MS Roald Amundsen'

Meals included: Breakfast; Lunch; Dinner

Next, your cruise of the Alaskan islands takes you to Wrangell. Just out of town, you’ll find the ancient rock carvings of Petroglyph Beach so bring paper and take some stone rubbings as a unique souvenir before learning more about Wrangell's fascinating past in the local museum. Now part of the USA, it’s been governed by Britain, Russia and the Tlingit people however you'll find that on Shakes Island, the Chief Shakes Tribal House and totem poles tell the Tlingit story.

Your visit includes a trip on the waters in small expedition boats however on land, hikers will enjoy the nature trails from Stikine River and Mount Dewey to the rainforest. 

Overnight: Hurtigruten 'MS Roald Amundsen'

Meals included: Breakfast; Lunch; Dinner

Experience the Alaskan wilderness where wildlife thrives all around. Part of the Tongass National Forest, Misty Fjords is a pristine wilderness of evergreens, waterfalls and snow-capped peaks. Influential mountaineer John Muir described it as one of the most beautiful places he’d ever seen.

Weather permitting, you'll join the Expedition team to tour Misty Fjords on small expedition boats or take kayaks out for an optional excursion. Look out for mountain goats, bears hummingbirds, herons and moose on land while keeping an eye out for Pacific salmon, otters, sea lions, harbour seals, orcas and Dall porpoises in the water.

Overnight: Hurtigruten 'MS Roald Amundsen'

Meals included: Breakfast; Lunch; Dinner

Get up close to nature as you explore the islands and channels of the Inside Passage. On a smaller expedition ship, you'll get an unrivalled intimate experience of the protected North American Pacific fjordland. As the ship navigates the lesser-travelled channels, you’ll get close to the beautiful and fascinating scenery so keep your binoculars close at hand.

As always, there’s plenty to see and learn in the Science Center with insightful lectures from the Expedition team. This is also a great time to wind down with a little pampering in the spa or to take time sitting up on deck with your fellow explorers as the stunning scenery slips by.

Overnight: Hurtigruten 'MS Roald Amundsen'

Meals included: Breakfast; Lunch; Dinner

Experience indigenous heritage and rich wildlife in Alert Bay, a scenic village on Cormorant Island that's north of Vancouver Island. Here you’ll have the opportunity to meet and learn from the Kwakwaka’wakw First Nations community, being welcomed by them is a real privilege.

You’ll experience more at the U'mista Cultural Centre where you'll see elaborate totem poles, paintings, carvings and ceremonial masks. The island’s sheltered waters attract a huge array of wildlife including the yellow-billed Loon with its distinctive speckled back. You might even see orcas and humpback whales close to shore. 

Overnight: Hurtigruten 'MS Roald Amundsen'

Meals included: Breakfast; Lunch; Dinner

Your expedition cruise ends in the beautiful city of Vancouver at the foot of the Rockies.

After disembarkation, please make your own way to your hotel, then enjoy the rest of the day at your leisure.

Visit Gastown, the city's oldest neighbourhood, and climb Vancouver Lookout for a citywide panorama overlooking neon-lit Granville Street, West End beaches and towering cedars of Stanley Park.  Vancouver has a flavour all its own so why not dine out in Chinatown, at Punjabi Market or at Little Italy as you soak up the city's buzzing atmosphere?

Overnight: Hotel Belmont Vancouver MGallery or similar

Meals included: Breakfast

The time has come to begin your journey back home. Enjoy your day at leisure until it is time to make your own way to the airport for your return flight.  

Meals included: In-Flight

Meals included: In-Flight

Welcome home! After landing, please make your onward travel arrangements. We hope you enjoyed your 17-day Alaskan expedition!

Meals included: In-Flight

Any special requests, preferences and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.

On purchasing this Travel Offer, you are bound by the General Terms and Conditions and the specific terms and conditions outlined in this Important Information.

Please note: All countries and territories have different entry requirements in relation to vaccinations, quarantine/isolation periods and travel restrictions. Due to the evolving nature, we would ask all of our customers to monitor, meet and adhere to the specific requirements of their intended destination(s) in the lead-up to and immediately before travel, as well as any requirements post-travel upon their return.

Please note: Date change credits are subject to availability and not guaranteed until confirmed by TripADeal, not the tour operator you are due to stay with.

We recommend you consider purchasing travel insurance with Covid-19 protection. The standard cancellation policy will apply if you cannot travel because you have tested positive for Covid-19.

Please note: All additional charges are payable in AUD (unless otherwise stated).

This travel offer is valid for travel on selected dates until the 21st June 2024.

This travel offer is priced per person based on a twin share.

Single Traveller Supplement

For solo travellers, a mandatory single supplement of $3250 applies.

Please note: accommodation for single customers who are travelling on a tour or cruise package may be in a single room, depending on availability.

Departure Dates 

2024:

May: 28

Jun: 21*

Please note: See checkout for live dates and availability.

Surcharges

Please note: 

• Dates/months with a * incur a high season surcharge of $1250 per person.

Departure Cities  

SYD / MEL* / BNE* / ADL* / PER* / AKL

Departure City Surcharges

MEL: $200 per person

BNE: $200 per person

ADL: $650 per person

PER: $850 per person

International Full-Service Airline(s) Used

• Cabin Class: Economy Class

• Airlines: Air Canada, United Airlines, American Airlines, Qantas Airways, Alaska Airlines, WestJet, Air New Zealand, Fiji Airways, Delta Airlines and airline partners (subject to availability).

Please note: Qantas Tours cannot accommodate one-way flights. Travellers must take all included flights within the package, and any flights intentionally forfeited will result in later flights being subject to cancellation. 

Guaranteed Airline surcharge

• Cabin Class: Economy Class

• Air New Zealand: $500 per person 

Please note: 

• Guaranteed airlines are subject to availability. If we are unable to fulfil your request, the above extra cost will be refunded.

• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed, subject to aircraft configuration.

Missed Flights 

If you fail to arrive for your outbound flight on Day 1, you risk all flight and land arrangements in your destination being automatically cancelled by the airlines and land operator, respectively. Additional fees may apply to reinstate these services. If you will miss your flight for whatever reason, please contact Qantas Tours as soon as possible to make arrangements. 

Arrive early in Anchorage, Alaska, USA

$300 per person, subject to availability.

Please note:

• This fee does not include extra nights' accommodation, meals or airport transfers.

• Arrivals before your selected departure date can only be booked up to one month before check-in. Should you wish to arrive earlier, please contact Qantas Tours to request availability. *Additional costs may apply.

• No flight booking changes or cancellations are permitted after air tickets have been issued.

• Flight changes are subject to availability at the time of booking.

• Blackout dates apply to flights departing between the below date ranges:

18 March 2024 – 30 April 2024

1 June 2024 - 14 August 2024 

Arrive early in Los Angeles

Non high season dates: $400 AUD per person, subject to availability.

High season dates range from $400 to $800 AUD per person, subject to availability.

Please note:

• This fee does not include extra nights' accommodation, meals or airport transfers.

This fee does, however, include an internal flight from Los Angeles to your destination. If you wish to forfeit this flight, please advise our friendly reservations team so we may secure your return flight back to Australia. Please note by choosing to forfeit your connecting flight; the cost does not change.

• You may book a date to arrive early via our website but only a date that is within 30 days of the tour departure date. If you wish to arrive earlier than 30 days before your tour departure date, please call our friendly staff for availability and pricing. Additional costs may apply

No flight booking changes or cancellations are permitted after air tickets have been issued.

• Flight changes are subject to availability at the time of booking.

• High season arrive early can be purchased for between $400 and $800 AUD 

• High season surcharges apply to flights departing between the below date ranges (only available for purchase over the phone):

• 18th March 2024 - 30th April 2024

• 1st June 2024 - 14th August 2024

Stay behind in Vancouver, Canada

$300 per person, subject to availability.

Please note:

• This fee does not include extra nights' accommodation, meals or airport transfers.

• A stay behind can only be booked up to one month after your package end date upon check-out. Should you wish to stay later, please contact Qantas Tours to request availability. *Additional costs may apply.

• No flight booking changes or cancellations are permitted after air tickets have been issued.

• Flight changes are subject to availability at the time of booking.

• Blackout dates apply to flights departing between the below date ranges:

18 March 2024 – 30 April 2024

1 June 2024 - 14 August 2024 

Stay behind in Los Angeles

Non high season dates: $400 AUD per person, subject to availability.

High season dates: $400 to $800 AUD per person, subject to availability.

Please note:

• This fee does not include extra nights' accommodation, meals or airport transfers.

• This fee does, however, include an internal flight from Los Angeles to your destination. If you wish to forfeit this flight, please advise our friendly reservations team so we may secure your return flight back to Australia. Please note by choosing to forfeit your connecting flight; the cost does not change.

• A stay behind can only be booked up to one month after your package end date upon check-out. Should you wish to stay later, please contact us to request availability. Additional costs may apply.

• No flight booking changes or cancellations are permitted after air tickets have been issued.

• Flight changes are subject to availability at the time of booking.

High season stay behind can be purchased for between $400 and $800 AUD per person, subject to availability.

• High season surcharges apply to flights departing between the below date ranges (only available for purchase over the phone):

1st June 2024 - 14th August 2024

Flight Class Upgrades

Business Class: For pricing, please refer to the payment cart at checkout.

Please note:

• Flight upgrades are subject to availability and pricing changes (if we cannot fulfil your request, the upgrade cost will be refunded).

• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed, subject to aircraft configuration.

Hurtigruten ‘MS Roald Amundsen’

Welcome to the future of sustainable expedition cruising. Hurtigruten has designed every element of their new ships to enhance your journey and create a warm and informal atmosphere. Enjoy premium onboard surroundings as you explore some of the most beautiful places on earth with the following:

• Three restaurants

• Science Center with advanced microscopes

• All cabins and suites enjoy outside views

• Sauna with a panoramic outside view

• Wellness Center with massage and spa treatments

• Expedition team

• Outdoor infinity pool and two hot tubs

• Indoor and outdoor gyms with on-deck running track

• Explorer Lounge and Bar

• Indoor and outdoor observation decks

• Onboard shop

• Expedition launch/tender pit

• Lecture hall and group room

Cabins/Staterooms

Polar Outside

Larger cabins on lower or middle decks. Flexible sleeping arrangements with double beds that can be divided into two single beds, some with a sofabed and TV.

Please note: This cabin is automatically made with a double bed. To order twin beds, please notify us at the time of booking.

• Flexible bedding

• Bathroom

• Sofa

• TV

• Window

• 19-23m2

Arctic Superior

Large cabins without a balcony. Lower/middle decks, flexible sleeping arrangements, sofabed, TV, kettle, tea and coffee.

Please note: This cabin is automatically made with a double bed. To order twin beds, please notify us at the time of booking.

• Flexible bedding

• Bathroom

• TV

• Window

• 24-27m2

Arctic Superior with Balcony

High deck cabins with balcony. Spacious cabins, different sizes, flexible sleeping arrangements, some with sofabed, TV, kettle, tea and coffee.

Please note: This cabin is automatically made with a double bed. To order twin beds, please notify us at the time of booking.

• Flexible bedding

• Bathroom

• Sofa

• TV

• Window

• Balcony

• 15-19m2

Please note: Cabins are subject to availability; some may have restricted views.

Accommodation Used

3 & 4 Star Properties

Anchorage, Alaska, USA: Hilton Anchorage

Vancouver, Canada: Hotel Belmont Vancouver MGallery

Please note: Accommodation/rooms offered are based on a lead-in room type and are subject to availability based on seasonality. In the instance a property is not available, a similar standard of accommodation will be provided. Properties will be confirmed and included in your travel pack, which you will receive 4-6 weeks before travel.

Extra Nights

Not available.

Maximum Room Capacity

2 people.

Child Policy

• No child discounts. The full price applies to all children travelling with their parents.

• Valid for Children 12 years old and over.

Please note: Children must be accompanied by a responsible adult 18 years old and over to travel. No unaccompanied minors are allowed.

Triple Share

Not available.

Bedding Configuration

Flexible bedding (subject to availability).

Optional Tours/Activities

Please note:

• Some Shore excursions require minimum numbers to operate.

• Shore excursions can be booked/reserved directly with the cruise line before travel (subject to availability).

• Shore excursions can also be booked whilst onboard (subject to availability).

• Shore excursion programmes and itineraries may vary depending on local conditions and/or any unforeseen events concerning the timing on the day of the tour. Some excursions are very popular, and therefore availability cannot always be guaranteed, it is advisable to book in advance to avoid disappointment. 

• Visa fees and requirements 

• Domestic transfers and flights not stated in the deal offer

• Meals/beverages not stated in the deal offer

• Optional gratuities/tipping 

• Optional activities/tours 

• Personal expenses

• Travel insurance

CLIMATE & AVERAGE TEMPERATURES

Alaska

The climate in southern Alaska is mild by state standards, due to its proximity to the ocean; the summer temperature often reaches a comfortable 18°C. The climate in the extreme north of Alaska is what would be expected for an area north of the Arctic Circle: It is an Arctic climate with short, cool summers where, during some weeks, the sun stays above the horizon for 24 hours. While it may not be necessary to bring a swimsuit, sunscreen will certainly come in handy! The best time to visit Alaska is during the summer. The summer season is from end of May to mid August. This period is also the driest, and not to forget that the sun is up most of the time.

FLIGHTS

Seat Selection & Frequent Flyer Points

At Qantas Tours, we do not arrange seat selection. It is essential to highlight that some airlines do not allow pre-selected seats. We strongly suggest you contact the airline directly with seating allocation requirements and/or arrive at the airport earlier to arrange your seating. While we do not add frequent flyer member details to bookings, you can do this directly with the airline once you have your flight information.

Passport Validity

Customers must provide valid passport details either at the time of purchase or no later than 45 days before the departure date. Failure to do so may result in the cancellation of the booking. Customers will be responsible for any costs and fees incurred in this instance.

CRUISE

Embarkation / Disembarkation

• Begins approximately 2 hours after docking.

• Due to security reasons, all guests must be on board 2 hours before sailing.

• Itineraries are subject to change at any time without notice.

• Check your specific sailing for exact departure and arrival times. All times are local to the port.

Please note: Strict Covid-19 terms may also apply regarding proof of insurance covering Covid-19 and/or vaccination. Please refer to the cruise lines’ terms and conditions for further information before boarding.

Cruise Loyalty Discounts

Please note: Travellers booked via Qantas Tours must contact the cruise line directly upon receiving their Qantas Tours travel documents in order to request any membership benefits they may be entitled to.

Luggage

You will be responsible for all your personal belongings whilst on tour. You must carry your own luggage from the vehicle to the hotel room and back to the vehicle. The driver will assist with the uploading and unloading of bags from the vehicle.

OTHER

Mobility

If you would love to travel with Qantas Tours and require wheelchair access please contact our friendly sales and service team to inquire on your behalf.

Fitness Level Required

A moderate level of fitness will be required. Moderate activities may involve more physical activity, including biking, longer day hikes or extended walking and standing, low-altitude treks, and water-based activities such as canoeing or low-grade kayaking. Guests using any walking aid other than a walking stick would be advised to reconsider as surfaces may be uneven.

Please note: If you have any concerns, please consult your healthcare provider prior to purchase/travel.

Gratuities / Tipping

Cruise

Tipping for all services provided on tour is always a matter of personal discretion, however, please be aware that tipping is considered by many locals to be a part of their normal remuneration and they may approach you for payment and there is no need to be intimidated by the request. 

On expedition cruises, Hurtigruten recommends a gratuity of 80 NOK (approximately $12 AUD) per day, per guest. These amounts can be adjusted on board. Forms are left in the cabin for passengers to fill out and give to the purser before the end of the cruise. The amount will be charged to your onboard account. 

Sightseeing

Please note: If the entrance to a site is affected by changes in operating hours or public holiday closures, your itinerary, where possible, may be adjusted, or a similar activity will be offered in its place (subject to availability).

United States 

If travelling on an Australian passport, an ESTA (visa waiver) for the USA is a strict requirement when travelling to or flying through the USA. Once a USA ESTA visa waiver is issued it is valid for 2 years or until your passport expires (whichever is sooner) and will allow multiple entries into the USA. For information on ESTA eligibility or to apply, please visit: https://esta.cbp.dhs.gov/esta/

Please note: Due to recent changes to USA immigration policies, Qantas Tours recommends all travellers visit US Customs & Border Protection.

Canada 

Australian and New Zealand passport holders must apply for an electronic travel authorisation (eTA) before travelling to Canada by air. Please start arranging your visa at least 3 weeks prior to departure to account for any delays due to consulate operating hours.

Important: 

• Please start arranging your visa three weeks before departure to account for any delays due to consulate operating hours.

• Visa rules may have changed since Covid-19. Some countries and airlines may require you to obtain an additional visa before arrival. Please check with the nearest embassy, consulate or immigration department of the destination you're entering.

Please note: 

• Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.

• It is also important to note that some areas of employment, such as journalism, government authorities and charity organisations, may have additional restrictions in applying for Visas. This may, in turn, affect the type of application required.

This includes booking changes requested by you, including but not limited to those changes requiring an airline ticket or a Purchase Confirmation reissue.

• Changes - $100.00 per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Name Changes Due To Passenger Error

• If the incorrect name has been provided, charges of $100.00 per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Supplier Fees

In the event the Qantas Tour you have purchased is unable to proceed, and/or a travel Supplier is unable to fulfil the Qantas Tour due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. If refunds are not available from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. In the event we are unable to obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee.