Taste of Turkey

• Return international full-service flights - city surcharges may apply
• One-way domestic flight from Cappadocia to Istanbul

• 13 nights in 4-5 star accommodation

• Enjoy 33 meals, including 6 nights all-inclusive food and drinks

• English-speaking tour leader
• Airport taxes and surcharges included

• Transportation by private air-conditioned vehicles

• Return airport transfers

• Arrive Early: Arrive up to 30 days before your tour starts. (Does not include hotel accommodation, meals or transfers)
• Stay Behind: Return up to 30 days after your tour concludes. (Does not include hotel accommodation, meals or transfers)
• Stopover Packages: Break up the long-haul flight with a stopover at a fantastic location. (See checkout for details)
• Optional Tours: Optional experiences and tours are available to add to your itinerary. (See checkout for details)
• Cabin Upgrades: Cabin upgrades are available. (See checkout for details)
• Flight Upgrades: Upgrade to Business Class. (See checkout for details)
• Guaranteed Airline: Fly with a guaranteed airline. (See checkout for details)
Please note: Extra charges may apply. See the Important Info section and checkout cart for fees and details.

Today, depart for Istanbul, Turkey!
Please note: Some customers may depart on day 2 and arrive day 2.

Meals included: In-Flight

Upon arrival in Istanbul, make your way to Exit 14 and be met by the tour leader and transferred to your hotel. If you are too early for check-in, your luggage can be stored at the hotel until your room is ready. The rest of the day is yours to explore this vibrant city at leisure.

Istanbul (once named Constantinople) was the capital city of Byzantium, Roman Empires and Ottoman State. It is a fascinating city, which crosses two continents: Europe and Asia. Istanbul is full of museums, bazaars, minarets, mosques, churches, palaces, and restaurants, catering to everyone’s tastes.

Overnight: La Quinta Hotel or similar, Istanbul

Meals included: None

After breakfast, enjoy an Istanbul City Tour. Visit the Hippodrome; the ancient structure was the scene of chariot races, featuring the three monuments: the Obelisk of Theodosius, the bronze Serpentine Column, and the Column of Constantine. Continue to the Sultan Ahmet Imperial Mosque, near the Hagia Sophia Grand Mosque, built in the 16th Century by the architect Mehmet, and known as the Blue Mosque because of its magnificent interior decoration of blue Iznik tiles.

The next stop is Topkapi Palace, the great palace of the Ottoman sultans from the 15th to the 19th centuries, housing an exquisite collection of crystal, silver, and Chinese porcelain, as well as the robes worn by the sultans and their families.

Later in the afternoon, after lunch at leisure (not included), head to the famous Spice Bazaar, where the air is filled with the enticing aromas of cinnamon, caraway, saffron, mint, thyme and every other conceivable herb and spice. Browse the authentic gifts, Turkish coffee, herbs, spices and handicrafts.

Please note: Topkapi Palace is closed on Tuesdays. If the tour is affected, it will be replaced with a visit to the Underground Cistern.

Overnight: La Quinta Hotel or similar, Istanbul

Meals included: Breakfast

Today, depart after breakfast, continue your journey to Gallipoli to visit the battlefields. Arrive in Gallipoli around 12.00pm, enjoy a short lunch break before heading to the battlefields.

On route, visit the Gaba Tepe Museum. See the landmarks where the war began, which include Ari Burnu Cemetery and Anzac Cove. Visit Beach Cemetery, Shrapnel Valley and Plugge's Plateau.

After the tour transfer back to the hotel.

Overnight: Troia Tusan Hotel or similar, Canakkale

Meals included: Breakfast; Lunch; Dinner

This morning, depart the hotel and continue the journey to Troy. Visit the famous archeological and mythological site of Troy, home of the legendary Trojan Horse and Helen of Troy. After the tour, continue to Pergamon.

Enjoy a lunch break before departing for a tour of the magnificent acropolis of Pergamon. Its impressive temples and library made it a renowned cultural and political centre in ancient times.

Pergamon is famous for its jewellery, stones and silver. On the way to Kusadasi, visit a jewellery centre for before arriving in Kusadasi.

Your hotel in Kusadasi is all-inclusive, so enjoy indulging in the food, alcohol, and soft drinks.

Overnight: Ramada Resort Kusadasi or similar, Kusadasi

Meals included: Breakfast; Lunch; Dinner

After breakfast, embark on a tour of Ephesus. Ephesus is a 9000-year-old city that houses the biggest temple dedicated to Artemis, the Artemision, which is considered to be one of the Seven Wonders of the Ancient World. Visit Curetes Street, famous for the Roman baths, Celsus Library, The Grand Theatre and House of the Virgin Mary. Enjoy a well deserved lunch break at 13:00pm.

The next visit will be to one of the oldest handicrafts of Turkey; a carpet-weaving centre. Leaving the colourful, handmade carpets behind and moving into Isa Bey Mosque in Seljuk, which reflects all the features of Turkish architecture in the Anatolian Principalities period with its asymmetrical structure and Seljuk tiles decorated domes. In addition, it bears the imprint of the Umayyad Mosque, which is known as one of the largest and oldest mosques around the world in Damascus. According to the belief, The Seven Sleepers who were the first Christians in Ephesus and ran from Emperor Decius visited here.

Overnight: Ramada Resort Kusadasi or similar, Kusadasi

Meals included: Breakfast; Lunch; Dinner

Sirince Village is a small village with a fun history; marvel at the beautiful views, wonderful food, hospitality, and more! It’s perhaps the perfect synthesis of a traditional Turkish village and a traditional Greek village.

With only 600 inhabitants, Sirince is one of Turkey’s most idyllic villages, famous for its wine houses, olive oils, handcrafts, organic vegetables and fruits. When you visit Sirince Village, it is possible to find traces of Greek, Turkish and Balkan architecture. Sirince offers many attractions, such as nature, organic food, stylish architecture, wine-tasting and the sunny weather.

In Sirince, visit a vineyard and learn to make fruit wine with Turkish winemakers, plus there will be Turkish coffee and Turkish Delight-tasting breaks. On the way, visit one of the famous leather production centres of the region, where you will have the opportunity to buy leather goods.

Overnight: Ramada Resort Kusadasi or similar, Kusadasi

Meals included: Breakfast; Lunch; Dinner

Today after breakfast, independently explore Kusadasi town. It is a vibrant town situated on the west coast of Turkey, directly across from the Greek Island of Samos. Kusadasi is renowned not only for its beaches and nightlife but also for its proximity to many important historical sites, such as Ephesus. Take a seaside stroll to Pigeon Island, where you can admire the Kusadasi Castle.

Kusadasi is also well known for its turquoise sea and wonderful nature of the area that draws people in. If you are into adventure, enjoy a Jeep safari and explore the Dilek National Park or the Zeus Cave (not included).

Overnight: Ramada Resort Kusadasi or similar, Kusadasi

Meals included: Breakfast; Lunch; Dinner

Enjoy another full day at leisure to explore Kusadasi.

Overnight: Ramada Resort Kusadasi or similar, Kusadasi

Meals included: Breakfast; Lunch; Dinner

This morning, after breakfast, depart for Pamukkale (approximately 188 km/day).

Upon arrival, be transferred to the hotel. Today, enjoy a tour to the calcium terraces of Pamukkale (which means ‘cotton castle’ in Turkish) and the ruins of Hierapolis. Walk around the white travertine limestone natural phenomenon and have the option of bathing in the waters of the thermal springs.

Overnight: Pam Thermal Hotel or similar, Pamukkale

Meals included: Breakfast; Lunch; Dinner

After breakfast, travel to Konya, stopping for coffee and a break along the way (approximately 650 kilometres for the day).

Upon arrival, visit the imposing, green-tiled Mausoleum of Mevlana, the mystic founder of the Sufi sect the Mevlevis, more famously known as the ‘whirling dervishes’. Afterwards, continue the journey to the magnificent historical region of Cappadocia. Check in to your hotel and enjoy the rest of the evening at leisure.

Overnight: El Puente Cave Hotel or similar, Cappadocia

Meals included: Breakfast; Lunch; Dinner

After breakfast, depart for Cappadocia. Tour through Ozkonak Underground City, one of the best-preserved underground cities in Cappadocia. After the Underground City Tour, visit the Goreme Open Air Museum, the Heart of Cappadocia. Goreme Open Air Museum is famous for frescoes dating back to the 10th century, describing the life of Jesus Christ and monks.

The next stop is Cavusin, an abandoned village with old cave Greek houses. After Cavusin, enjoy lunch at a restaurant in Avanos. Continue on your tour to a pottery workshop, to see how pottery is made. Then go to Love Valley, Cappadocia’s hidden valley with scenic formations, Devrent Valley and the Three Beauties.

Overnight: El Puente Cave Hotel or similar, Cappadocia

Meals included: Breakfast; Lunch; Dinner

Today, enjoy a full day at leisure in the magnificent Cappadocia. Your hotel is all-inclusive, with a food and drinks package.

If there is one place on the planet that is guaranteed to blow your mind, it is Cappadocia. Situated in Central Turkey and consisting of thousands of bizarre conical-shaped rocks with pointed tips, this fascinating landscape is utterly unique in the world.

This day is all-inclusive, so enjoy indulging in the food, alcohol, and soft drinks.

Overnight: El Puente Cave Hotel or similar, Cappadocia

Meals included: Breakfast; Lunch; Dinner

After breakfast, enjoy the morning at leisure. At the appropriate time, transfer to Kayseri Airport for the domestic flight to Istanbul.

Upon arrival be transferred to your accommodation to enjoy your final evening at leisure.

Overnight: La Quinta Hotel or Similar, Istanbul

Meals included: Breakfast

Today, be transferred to the airport in time for the return flight back to Australia (or New Zealand).

Meals included: Breakfast; In-Flight

Please note that some customers may arrive +1 day.

After purchase, you will receive a receipt and a Purchase Confirmation, directing you to an online Passenger Information Form. You must complete the Passenger Information Form within 72 hours of purchase.

Any special requests, preferences and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.

On purchasing this Travel Offer, you are bound by the General Terms and Conditions and the specific terms and conditions outlined in this Important Information. 

Please note: All countries and territories have different entry requirements in relation to vaccinations, quarantine/isolation periods and travel restrictions. Due to the evolving nature, we would ask all of our customers to monitor, meet and adhere to the specific requirements of their intended destination(s) in the lead-up to and immediately before travel, as well as any requirements post-travel upon their return. 

CANCELLATION POLICY

Covid-19 Booking Policy

• Qantas Tours packages are non-refundable. If your Qantas Tours package is affected by Covid-19-related travel restrictions and you are unable to travel, you will receive either a free date change (credit that is specific to your original package and purchase value) or an open credit less any non-recoverable supplier fees to the value of your original purchase for use on any other Qantas Tours or package available via the TripADeal website. 

Please note: Date change credits are subject to availability and not guaranteed until confirmed by TripADeal, not the tour operator you are due to stay with.

The standard cancellation policy will apply if you cannot travel because you have tested positive for Covid-19.

Please note: All additional charges are payable direct to your Travel Consultant in AUD (unless otherwise stated).

This travel offer is valid for travel on selected dates until the 4th of November 2024.

This travel offer is priced per person based on a twin share.

Single Traveller Supplement

For solo travellers, a mandatory single supplement of $1,300 applies. 

Please note: Accommodation for single customers who are travelling on a tour or cruise package may be in a single room, depending on availability.

Departure Dates

2024

March: 04

April: 22

May: 06, 13, 20

July: 15*

September: 09*, 23*, 30

October: 07, 14, 28

November: 04

Please note: See checkout for live dates and availability.

Surcharges

Please note:

• Dates/months with a * incur a high season surcharge of $350 per person.

Departure Cities

Sydney, Melbourne, Perth, *Brisbane, *Adelaide or *Auckland

Departure City Surcharges

Brisbane or Adelaide: $200 per person

Auckland: $400 per person

International Full-Service Airline(s) Used

• Cabin Class: Economy Class

• Airlines: Singapore Airlines, Malaysian Airlines, Turkish Airlines, Cathay Pacific, Ethihad Airways, Qatar Airways, Emirates, Thai Airways, Qantas, Oman Air and partners (subject to availability).

Missed Flights 

If you fail to arrive for your outbound flight, you risk all flight and land arrangements in your destination being automatically cancelled by the airlines and land operator, respectively. Additional fees may apply to reinstate these services. If you will miss your flight for whatever reason, please contact Qantas Tours as soon as possible to make arrangements. 

Guaranteed Airline surcharge

• Cabin Class: Economy Class

• Emirates Airline: $265 per person 

Please note: 

• Guaranteed airlines are subject to availability. If we are unable to fulfil your request, the above extra cost will be refunded.

• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed, subject to aircraft configuration.

• In the event that a purchased stopover package and a purchased guaranteed airline upgrade are not compatible, you will have the option to receive a refund for the guaranteed airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.

Arrive early in Istanbul, Turkey

$300 per person (only available for purchases over the phone)

High season dates range up to $700 per person, subject to availability 

Please note:

• This fee does not include extra nights' accommodation, meals or airport transfers.

• You may book a date to arrive early via our website but only a date that is within 30 days of the tour departure date. If you wish to arrive earlier than 30 days before your tour departure date, please call our friendly staff for availability and pricing. Additional costs may apply

• No flight booking changes or cancellations are permitted after air tickets have been issued.

• Flight changes are subject to availability at the time of booking.

• A high season arrive early can be purchased for up to $700 per person, subject to availability.

• High season surcharges apply to flights departing between the below date ranges (only available for purchase over the phone):

18/03/2024 - 30/04/2024

01/06/2024 - 14/08/2024

23/09/2024 - 20/10/2024

06/12/2024 - 31/01/2025

28/03/2025 - 27/04/2025

16/06/2025 - 20/07/2025

15/09/2025 - 12/10/2025

Stay behind in Istanbul, Turkey

$300 per person (only available for purchases over the phone)

High season dates: up to $700 per person, subject to availability 

Please note:

• This fee does not include extra nights' accommodation, meals or airport transfers.

• A stay behind can only be booked up to one month after your package end date upon check-out. Should you wish to stay later, please contact us to request availability. Additional costs may apply.

• No flight booking changes or cancellations are permitted after air tickets have been issued.

• Flight changes are subject to availability at the time of booking.

• A high season stay behind can be purchased for up to $700 per person, subject to availability.

• High season surcharges apply to flights departing between the below date ranges (only available for purchase over the phone):

18/03/2024 - 30/04/2024

01/06/2024 - 14/08/2024

23/09/2024 - 20/10/2024

06/12/2024 - 31/01/2025

28/03/2025 - 27/04/2025

16/06/2025 - 20/07/2025

15/09/2025 - 12/10/2025

Stopover Packages

* Doha

Twin share: $1,000 per person/one way

Solo Traveller: $1,800 one way

* Singapore

Twin share: $1,200 per person/one way

Solo Traveller: $2,000 one way

* Dubai

Twin share: $1,000 per person/one way

Solo Traveller: $1,500 one way

Includes:

• 2 nights in 4-star accommodation

• Daily breakfast

• Return airport transfers 

Please note: 

• When a pre and post-tour stopover is chosen, the same stopover location must be chosen each way, due to the airline used

• When selecting an Arrive Early or Stay Behind in conjunction with a Stopover Package, the stopover will take place after the departure date you select for your Arrive Early or Stay Behind

• Stopover packages are subject to availability.

• Blackout dates apply to flights departing between the below date ranges:

2024

• Singapore Grand Prix: September 2024

• Doha Grand Prix: October 2024

• Doha MotoGP: November 2024

• Abu Dhabi Grand Prix (for Dubai): November 2024

Flight Class Upgrades

Business Class: For pricing, please refer to the payment cart at checkout.

Please note:

• Flight upgrades are subject to availability and pricing changes (if we cannot fulfil your request, the upgrade cost will be refunded).

• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed, subject to aircraft configuration.

Domestic Flight Information

Baggage allowance per person

1 x 15kg of checked baggage

1 x 7kg of carry on baggage

Accommodation Used:

4 & 5-Star (Self-Rated):

Istanbul: La Quinta Hotel

Canakkale: Troia Tusan Hotel

Kusadasi: Ramada Kusadasi Hotel

Pamukkale: Pam Thermal Hotel

Cappadocia: El Puente Cave Hotel

Please note: Accommodation/rooms offered are based on a lead-in room type and are subject to availability based on seasonality. In the instance a property is not available, a similar standard of accommodation will be provided. Properties will be confirmed and included in your travel pack, which you will receive 4-6 weeks before travel.

Extra Nights

Not available at check-out

Please note: If you are interested in booking additional nights of accommodation pre or post-tour, please wait until you receive your travel documentation approximately 4-6 weeks before departure for the confirmed list of hotels. If booking your own additional accommodation directly with the hotel, please be aware that you may be required to change rooms at the start/end of your tour. 

Maximum Room Capacity

2 people

Child Policy

• No child discounts. The full price applies to all children travelling with their parents.

• Valid for children 12 years old and over.

Please note: Children must be accompanied by a responsible adult 18 years old and over to travel. No unaccompanied minors are allowed.

Triple Share

Not available

Bedding Configuration

Double or Twin (subject to availability)

Minimum group size 20, maximum group size 36 per vehicle.

• Visa fees and requirements 

• Meals/beverages not stated in the deal offer

• Gratuities/tipping 

• Optional activities/tours 

• Personal expenses

• Travel insurance

• City tax

• All-inclusive Food & Beverage is only available at the hotel and not on the day tours

TOUR GUIDE VS. TOUR LEADER

Tour Guide: 

Often locals with intimate knowledge of an area, its culture, and history. Their role entails providing commentary, routing the tour, and seeing that people have a good time. They are a licensed, qualified expert who supplies specific information on the history, art, architecture and culture of the city/village/attraction where they are guiding the tour. The guide meets the group at the required place and leaves it at the end of the tour; they do not travel with the group. 

Tour Leader: 

An experienced person tasked with ensuring the smooth operation of tours, as well as providing practical support to passengers throughout the whole trip. Their role primarily includes assisting with accommodation, transportation between locations, and communication with tour guides at each stop. A tour leader may provide general guidance around a city or village and offer information on the place visited on the bus. However, they are not required to have specific art, architecture, or historical knowledge. They are not allowed to provide a guided tour or commentary of a city/village/attraction once there and, if caught doing so, can be fined. 

Please note: Tour leaders/guides are not a standard inclusion in all travel offers. Tour leaders/guides will only be made available when required to enhance the experience of the destination featured. 

CLIMATE & AVERAGE TEMPERATURES

Istanbul

March and April have highs of 20°C and lows of 5°C.

May to October have highs of 30°C and lows of 13°C.

November has highs of 17°C and lows of 8°C.

Cappadocia

Cappadocia has a continental climate characterised by dry summers and sometimes snowy winters. Rainfall is sparse and the region is largely semi-arid to arid. There is a sharp difference in the temperature between day and night and it is not uncommon to have cold nights interspersed with hot days.

Kusadasi

There are two main seasons in Kusadasi: the cold season and the hot season, which basically correlate with winter and summer in other parts of Europe. The shoulder seasons, autumn and spring, experience weather patterns that are a mix of both the cold and warm seasons.

FLIGHTS

Seat Selection & Frequent Flyer Points:

At Qantas Tours we do not arrange seat selection. It is essential to highlight that some airlines do not allow pre-selected seats. We strongly suggest you contact the airline directly with seating allocation requirements and/or arrive at the airport earlier to arrange your seating. While we do not add frequent flyer member details to bookings, you can do this directly with the airline once you have your flight information.

Passport Validity:

Customers must provide valid passport details either at the time of purchase or no later than 45 days before the departure date. Failure to do so may result in the cancellation of the booking. Customers will be responsible for any costs and fees incurred in this instance.

COACH TOUR

Meals:

Enjoy 33 meals, including daily breakfast. For meals not included, the tour leader (when available) will offer assistance with reservations, suggestions and directions to local restaurants. It is your responsibility to notify Qantas Tours of any dietary requests/requirements.

Please note: We will do our best to meet your requests/requirements; however, we cannot guarantee that we will always be able to.

Luggage:

You will be responsible for all your personal belongings whilst on tour. You must carry your own luggage from the vehicle to the hotel room and back to the vehicle. The driver will assist with the uploading and unloading of bags from the vehicle.

OTHER

Mobility:

If you would love to travel with TripADeal/Qantas Tours and require wheelchair access please contact our friendly sales and service team to inquire on your behalf.

Fitness Level Required:

A moderate level of fitness will be required.

Moderate may involve more physical activity, including biking, longer day hikes or extended walking and standing, low-altitude treks, and water-based activities such as canoeing or low-grade kayaking. Guests using any walking aid other than a walking stick would be advised to reconsider as surfaces may be uneven.

Please note: If you have any concerns, please consult your healthcare provider prior to purchase/travel.

Gratuities / Tipping:

Land

Gratuities (tips) are not included for the services of the tour leader (when available) and driver throughout the tour. The recommended tip is 5 EUR (approx. $8 AUD) per person per day. This covers the guide/leader and the driver and will be collected on tour. 

Please note: Tipping for services provided is always a matter of personal discretion; however, please be aware that many locals consider tipping part of their normal remuneration, and they may approach you for payment; there's no need to be intimidated by the request.

Sightseeing:

Please note: If entrance to a site is affected by changes in operating hours or public holiday closures, your itinerary, where possible, may be adjusted, or a similar activity will be offered in its place (subject to availability).

Shopping:

Shopping overseas can be a daunting and confusing experience, especially when there is a language barrier. Please be very cautious when foreign currencies and prices are involved. If paying by credit card, please pay close attention to the amount you are being charged and keep all your receipts. 

Do not make any purchases you are not comfortable with or feel pressured into. If you are uncertain or need assistance with the language barrier, please seek assistance from your Tour Guide/Leader.

Please refer to our Terms and Conditions regarding shopping for further information.

A tourist visa is a strict requirement if travelling on an Australian Passport. You will be able to start your eVisa application process once you receive your final travel documentation 4-6 weeks prior to departure.

Important: 

• Please start arranging your visa three weeks before departure to account for any delays due to consulate operating hours.

• Visa rules may have changed since Covid-19. Some countries and airlines may require you to obtain an additional visa before arrival. Please check with the nearest embassy, consulate or immigration department of the destination you're entering.

Please note: 

• Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.

• It is also important to note that some areas of employment, such as journalism, government authorities and charity organisations, may have additional restrictions in applying for visas. This may, in turn, affect the type of application required.

Voluntary Changes

Includes booking changes requested by you, including but not limited to those changes requiring an airline ticket or a Purchase Confirmation reissue.

 • Changes - $100.00 per booking + additional charges from the airline/cruise company/accommodation/other travel providers.

Name Changes Due To Passenger Error

• If the incorrect name has been advised to Qantas Tours, charges of $100.00 per booking + any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Supplier Fees

In the event the Travel Offer you have purchased is unable to proceed, and/or a travel Supplier is unable to fulfil the Travel Offer due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. Qantas Tours has committed to these costs as your Agent and will endeavour to recover all funds committed and/or paid for your Travel Offer, but this may not be possible in all circumstances. If refunds are unavailable from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. If Qantas Tours cannot obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee. This fee is not revenue-raising and is paid to or withheld by our suppliers when recovering payments.

Name Changes Due To Passenger Error

• If the incorrect name has been provided, charges of $100.00 per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Supplier Fees

In the event the Qantas Tour you have purchased is unable to proceed, and/or a travel Supplier is unable to fulfil the Qantas Tour due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. If refunds are not available from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. In the event we are unable to obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee.