Treasures of Albania

• Return international full-service flights (economy class), departure city surcharges may apply

• 11 nights 4-Star hotel accommodation

• Daily breakfast included throughout the tour

• English-speaking tour leader (Day 2 - Day 12)
• Airport taxes and surcharges

• Transport by private air-conditioned vehicles

• Arrival and departure transfers included 

• Arrive Early: Arrive up to 30 days before your tour starts. (Does not include hotel accommodation, meals or transfers)
• Stay Behind: Return up to 30 days after your tour concludes. (Does not include hotel accommodation, meals or transfers)
• Stopover Packages: Break up the long-haul flight with a stopover at a fantastic location. (See checkout for details)
• Optional Tours: Optional experiences and tours are available to add to your itinerary. (See checkout for details)
• Flight Upgrades: Upgrade to Business Class. (See checkout for details)
• Guaranteed Airline: Fly with a guaranteed airline. (See checkout for details)
• Please note: Extra charges may apply. See the Important Info section and checkout cart for fees and details

Today, depart from Australia (or New Zealand) for Tirana, Albania! 

Please note: Due to flight schedules and availability, some customers may be required to depart on Day 2. Affected customers will still arrive on Day 2. Other customers may depart on Day 0. Flight times will be indicated on your final documentation, which you will receive 4 - 6 weeks prior to departure.

Meals included: In-Flight

Upon arrival, be met by a tour representative and transferred to Durres (approximately. 35 km/day). Upon arrival, check into the hotel and enjoy the rest of the day at leisure. If it is too early for check in, luggage can be stored at the hotel whilst you explore this beautiful coastal city.

Durres is one of the oldest and most important cities in Albania, with a rich history dating back to ancient times. Durres is a popular destination for both local and international tourists, known for its beautiful beaches, lively atmosphere and historical landmarks.

Overnight: Arvi Hotel, Durres or similar

Meals included: None

Today, after breakfast at the hotel, check out and then embark on a leisurely walking tour of Durres. Explore Durres, the oldest city and still one of the most important cities, dating from the 7th century BC. Start in the city centre to see iconic landmarks including the town hall, Byzantine forum ruins, Roman Amphitheatre, Byzantine walls and the Venetian tower, a panoramic display of discoveries and urban planning of this once important city.

Afterwards, enjoy some time at leisure before continuing your journey to Ardenica, a village located in the Fier County of Albania. Visit the Monastery of Ardenica, a place of great learning and safe haven during troubled times.

In the afternoon, proceed to Apollonia Archaeological Park, located atop a windswept plateau and set amongst a backdrop of rolling hillsides and verdant olive groves. Explore the ancient Greek colonial city of Apollonia, whilst several ruins remain buried underground, wander around a number of spellbinding archaeological highlights that marked the city’s administrative centre, before continuing to atmospheric Vlorë where the remaining afternoon is for you to explore this lively city (approximately 140 KM/day).

Overnight: Partner Hotel, Vlore or similar

Meals included: Breakfast

Today, enjoy a full day at leisure in Vlorë or choose an optional excursion to discover the Zvernec Monastery (not included). 

Vlorë is one of the country's most significant, historical cities and strategic major port, known for its beautiful beaches and cultural heritage. Vlorë is situated along the Adriatic Sea, making it a popular destination for beachgoers seeking the sun and seaside relaxation. Vlorë also holds immense historical importance for Albania, as this is where independence was declared from the Ottoman Empire on 28 November, 1912. The Independence Proclamation was proudly read in Vlorë, marking the beginning of Albania's sovereignty. 

Optional Excursion: Zvernec Monastery at $25 AUD per person

Sitting at 30 meters above sea level, this picturesque island is named after the village of the same name, located approximately 13 km from the city of Vlorë. Zvërnec is compact in size, at approximately 400 meters in length and 300 meters in width, and the island packs a magical experience with its nine hectares of stunning forest of tall pines, and well-preserved 13th century byzantine Monastery of St. Mary.

Overnight: Partner Hotel, Vlore or similar

Meals included: Breakfast

After breakfast, depart for Sarandë (approximately 130 km/day). With its jumble of rugged mountains fringed by pristine curls of beach, Albania’s south is the most appealing and beautiful part of the country. Head along the Ionian coast of the Albanian Riviera, enjoying the scenic mountains and spectacular coastal views. On the way discover the National Park of Llogara, where you’ll find a nearly-permanent sunny spot shocasing the twin blues of sea and sky divided by a ribbon of grey mountains, now one of a handful of Europe's unspoiled Mediterranean shorelines. Grab some impressive photos before continuing past age-old villages of Dhermi, Himara, and Porto Palermo Bay, while sharing stories of Mediterranean pirates days of yore through to strongholds of Ali Pasha.  

Enjoy the remainder of the day at leisure in Sarandë, gateway to Ksamil, a beautiful village located in Butrint National Park, boasting beautiful beaches and crystal clear waters (Approximately 14km).

Overnight: Sarande Hotel, Sarande or similar

Meals included: Breakfast

Today, embark on walking tour of Butrint Archaeological & Natural Park, a UNESCO World Heritage Site, and Ramsar Wetland Site of International Importance (approximately 40 km/day). 

This impressive location will stir your imagination about the ancient world during the peak of Roman power and the classical Greek mythology. Under the Byzantine Empire, Butrint became the centre of a bishopric in Epirus Vetus. The Forum came to an end in the late 4th century AD, until large-scale construction projects revived the area in the 5th and 6th centuries including the Great Basilica, and the Baptistery, whose stunning mosaic floor survives to this day. Archaeological remains of Butrint’s Byzantine, Venetian, and Ottoman periods attest to the city’s enduring importance as a strategic and commercial centre in the western Balkans, well into the 16th century AD. Begin at the Asclepius temple, theatre, Roman portico and baths, continue into the early Christian baptistery, byzantine basilica, defensive walls and their impressive gates. Afterwards, enjoy free time for lunch (not included) before returning to Sarandë so you may spend your afternoon and evening at leisure. 

Overnight: Sarande Hotel, Sarande or similar

Meals included: Breakfast

After breakfast, depart for Gjirokaster, with a stop en route at the Blue Eye Nature Reserve. It's an easy walk through lush vegetation for a spectacular sight of the seep blue spring and natural phenomenon.  

Continue on to Gjirokaster, a UNESCO World Heritage Site (approximately 70 km/day) to enjoy a walking tour of the old town. Many houses in Gjirokastra have a distinctive local style that has earned the city the nickname ‘Town of the Stones’. Discover the Castle, the Ethnographic Museum, the old town, the bazaar, with its characteristic shops, plus this is a great opportunity to interact with the friendly locals!

Overnight: Cajupi Hotel, Gjirokaster or similar

Meals included: Breakfast

Enjoy breakfast at the hotel, before departing to Southeastern Albania, Kelcyra Gorge, Permet, Leskovik and Korça (approximately 200 km/day). Follow the spectacular Vjosa canyons through the breathtaking Kelcyra gorge to Permet. See the forests of Leskovik, the valleys of Erseke and the beautiful plain of Korça as you journey towards its namesake, the French-style villas and coffee culture of Korça, known as the ‘little Paris of Albania’. Enjoy a walk through this enchanting town, especially, in the “Pazari i Vjetër” (Old bazaar) that looks like it was pulled straight from a fairy tale. Discover the winding streets, colourful buildings, chic cafés and small boutiques. 

Enjoy an evening at leisure in this charming city, perfect for exploring Albania's cultural heritage, enjoying local cuisine, and experiencing the beauty of the southeastern region. 

Overnight: Kocibelli Hotel, Korce or similar

Meals included: Breakfast

Today, sleep late or enjoy some free time before departing to Berat (approximately 200 km/day). En route stop at Pogradec, situated on the shores of Ohrid Lake and one of the oldest settled civilisations in Albania. Ohrid Lake is of tectonic origin (2-4 million years old), and the deepest lake in Balkans. Enjoy the UNESCO protected location, its unique historic value and home to 17 species of unique aquatic animals on a leisurely walk through the serene beauty of Drilon National Park.

In the afternoon, continue to Berat, a historic city located in central Albania. It is one of the country's most ancient and well-preserved cities, known for its unique blend of Ottoman, Byzantine, and Albanian architecture. The afternoon and evening are yours to explore the city and discover the lively local bars and restaurants.

Overnight: Belarita Hotel, Berat or similar

Meals included: Breakfast

Today, enjoy a full day at leisure to explore Berat, or choose an optional excursion (not included). 

Morning Optional Activity: Half day Mediaeval City Tour of Berat at $25 AUD per person

This morning, enjoy a tour of UNESCO-listed Berat's mediaeval town. Visit the castle high above the city, located on top of a rocky hill. The Medieval castle is the pride and joy of the city of Berat. Its courtyard offers spectacular views of the city and the valley below, and you’re sure to get a warm welcome from the friendly locals of the castle’s grounds. Walk into a city of 1000 windows, with its winding cobblestone streets and tilting facades, before visiting the Onufri Iconographic Museum inside the Dormition of St. Mary Cathedral. 

Afternoon Optional Activity: Half Day COBO Winery excursion (3 hours) at $50 AUD per person

The Çobo Winery is nestled at the base of Mt. Tomorri among the rolling hills that surround the city of Berat. Take a deep dive into the wine making process with fascinating and fun stories that paint the picture of this family's history and the origins of their wines. Then you'll be invited to join with the family and share a glass of wine, homemade Albanian cheeses and locally-grown olives.

Please note that customers can book both the morning and afternoon optional tours.

Overnight: Belarita Hotel, Berat or similar

Meals included: Breakfast

After breakfast, head towards Tirana, the capital of Albania (approximately 100 km/day). Enjoy an orientation tour of Tirana, the biggest city in Albania, with a long history enriched by the interaction of cultural forces originating in the Islamic and European Christian worlds. During the tour, discover the impact of these influences in Tirana's architecture. The tour will highlight some symbols and remains of the communist era to provide a general understanding of Albanian history. End the tour with a visit to the National Historic Museum.  

Afterwards, enjoy the remainder of the day at leisure to explore this vibrant and dynamic city, with its mix of history, modernity, and diverse cultural influences. Tirana also offers a vibrant and lively nightlife for locals and visitors alike, boasting a variety of bars, clubs, restaurants, and entertainment venues, there really is something for everyone! 

Overnight: Hilton Garden Inn Hotel, Tirana or similar

Meals included: Breakfast

Today, enjoy a free day to explore Tirana and its surrounding areas, or choose to embark on an optional excursion.  

Optional Excursion: Half Day City Tour of Kruja at $95 AUD per person

Visit the medieval town of Kruja, considered one of the principal old towns of Albania. The walking tour takes you through the Ottoman bazaar, wooden shops and displays various gifts and souvenirs. Visit the castle walls and Scanderbeg Historical Museum.

After the tour, have some free time enjoy to independently explore the old bazaar stores before returning to Tirana.

Overnight: Hilton Garden Inn Hotel, Tirana or similar

Meals included: Breakfast

Today, transfer to the airport for your return flight home after a trip of a lifetime!

Meals included: Breakfast; In-Flight

Please note that some customers may arrive +1 day. 

After purchase, you will receive a receipt and a Purchase Confirmation, directing you to an online Passenger Information Form. You must complete the Passenger Information Form within 72 hours of purchase.

Any special requests, preferences and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.

On purchasing this Travel Offer, you are bound by the General Terms and Conditions and the specific terms and conditions outlined in this Important Information. 

Please note: All countries and territories have different entry requirements in relation to vaccinations, quarantine/isolation periods and travel restrictions. Due to the evolving nature, we would ask all of our customers to monitor, meet and adhere to the specific requirements of their intended destination(s) in the lead-up to and immediately before travel, as well as any requirements post-travel upon their return.

 

CANCELLATION POLICY

Tour packages are non-refundable. If your tour package is affected by Covid-19-related travel restrictions and you are unable to travel, you will receive either a free date change (credit that is specific to your original package and purchase value) or an open credit less any non-recoverable supplier fees to the value of your original purchase for use on any other tour or package available via the TripADeal website.

Please note: Date change credits are subject to availability and not guaranteed until confirmed by TripADeal, not the tour operator you are due to stay with. 

We recommend you consider purchasing travel insurance with Covid-19 protection. The standard cancellation policy will apply if you cannot travel because you have tested positive for Covid-19.

Please note: All additional charges are payable in AUD (unless otherwise stated). 

 

This travel offer is valid for travel on selected dates until the 8 October 2024.

This travel offer is priced per person based on a twin share.

 

Single Traveller Supplement

For solo travellers, a mandatory single supplement of $600 applies. 

Please note: accommodation for single customers who are travelling on a tour or cruise package may be in a single room, depending on availability.

 

Departure Dates

2024

March: *12 

April: *23 

May: 07, 21

June: ^11 

July: ^09 

August: *13 

September: 03, 17

October: 01, 08

 

Please note: see checkout for live dates and availability.

 

Surcharges

Please note: 

• dates/months with a * incur a high season surcharge of $350 per person.

• dates/months with a ^ incur a high season surcharge of $550 per person.

 

Departure Cities

Sydney, Melbourne, *Brisbane, *Adelaide, Perth or *Auckland

 

Departure City Surcharges

Brisbane or Adelaide: $200 per person

Auckland: $400 per person

 

International Full-Service Airline(s) Used

• Cabin Class: Economy Class

• Airlines: Qatar, Emirates, Qantas, British Airways, Turkish, Lufthansa, Swiss, Cathay, Thai, Singapore Airlines and partner airlines (subject to availability).

Please note: We cannot accommodate one-way flights. Travellers must take all included flights within the package, and any flights intentionally forfeited will result in later flights being subject to cancellation. 

 

Missed Flights 

If you fail to arrive for your outbound flight, you risk all flight and land arrangements in your destination being automatically cancelled by the airlines and land operator, respectively. Additional fees may apply to reinstate these services. If you will miss your flight for whatever reason, please contact us as soon as possible to make arrangements. 

 

Guaranteed Airline surcharge

• Cabin Class: Economy Class

• Qatar: $370 per person 

Please note: 

• Guaranteed airlines are subject to availability. If we are unable to fulfil your request, the above extra cost will be refunded.

• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed, subject to aircraft configuration.

• In the event that a purchased stopover package and a purchased guaranteed airline upgrade are not compatible, you will have the option to receive a refund for the guaranteed airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.

• Guaranteed airline refers to the marketing carrier and could include codeshare partners. 

 

Arrive early in Tirana, Albania

Non high season dates: $300 per person, subject to availability

High season dates range up to $800 per person, subject to availability 

Please note:

• This fee does not include extra nights' accommodation, meals or airport transfers.

• You may book a date to arrive early via our website but only a date that is within 30 days of the tour departure date. If you wish to arrive earlier than 30 days before your tour departure date, please call our friendly staff for availability and pricing. Additional costs may apply

No flight booking changes or cancellations are permitted after air tickets have been issued.

• Flight changes are subject to availability at the time of booking.

• High season arrive early can be purchased for up to $800

• High season surcharges apply to flights departing between the below date ranges (only available for purchase over the phone):

23/06/2023 - 23/07/2023

14/09/2023 - 14/10/2023

01/12/2023 - 09/02/2024

18/03/2024 - 30/04/2024

01/06/2024 - 14/08/2024

23/09/2024 - 20/10/2024

06/12/2024 - 31/01/2025

 

Stay behind in Tirana, Albania

Non high season dates: $300 per person, subject to availability

High season dates: up to $800 per person, subject to availability 

Please note:

• This fee does not include extra nights' accommodation, meals or airport transfers.

• A stay behind can only be booked up to one month after your package end date upon check-out. Should you wish to stay later, please contact us to request availability. Additional costs may apply.

• No flight booking changes or cancellations are permitted after air tickets have been issued.

• Flight changes are subject to availability at the time of booking.

High season stay behind can be purchased for up to $800 per person, subject to availability.

• High season surcharges apply to flights departing between the below date ranges (only available for purchase over the phone):

23/06/2023 - 23/07/2023

14/09/2023 - 14/10/2023

01/12/2023 - 09/02/2024

18/03/2024 - 30/04/2024

01/06/2024 - 14/08/2024

23/09/2024 - 20/10/2024

06/12/2024 - 31/01/2025

 

Stopover Packages 

* Doha

Twin share: $1000 per person/one way

Solo Traveller: $1500 one way

* Dubai

Twin share: $1000 per person/one way

Solo Traveller: $1500 one way

* Singapore

Twin share: $1200 per person/one way

Solo Traveller: $1800 one way

Includes:

• 2 nights in 4-star accommodation

• Daily breakfast

• Return airport transfers 

Please note: 

• When a pre and post-tour stopover is chosen, the same stopover location must be chosen each way, due to the airline used

• When selecting an Arrive Early or Stay Behind in conjunction with a Stopover Package, the stopover will take place after the departure date you select for your Arrive Early or Stay Behind

• Stopover packages are subject to availability.

• In the event that a purchased stopover package and a purchased guaranteed airline upgrade are not compatible, you will have the option to receive a refund for the guaranteed airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.

• Blackout dates apply to flights departing between the below date ranges:

01 - 10 March 2024

23/06/2023 - 23/07/2023

14/09/2023 - 14/10/2023

01/12/2023 - 09/02/2024

18/03/2024 - 30/04/2024

01/06/2024 - 14/08/2024

23/09/2024 - 20/10/2024

06/12/2024 - 31/01/2025

 

2024

Singapore Grand Prix: September 2024

Doha Grand Prix: October 2024

Doha MotoGP: November 2024

Abu Dhabi Grand Prix (for Dubai): November 2024

 

Flight Class Upgrades

Business Class: For pricing, please refer to the payment cart at checkout.

Please note:

• Flight upgrades are subject to availability and pricing changes (if we cannot fulfil your request, the upgrade cost will be refunded).

• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed, subject to aircraft configuration.

 

Accommodation Used:

4* Properties (Self-Rated)

Durres: Hotel Arvi 

Vlore: Hotel Partner 

Sarande: Brilant Hotel 

Gjirokaster: Cajupi 

Korce: Kocibelli Hotel

Berat: Belagrita Hotel 

Tirana: Hilton Garden Inn Hotel 

 

Please note: Accommodation/rooms offered are based on a lead-in room type and are subject to availability based on seasonality. In the instance a property is not available, a similar standard of accommodation will be provided. Properties will be confirmed and included in your travel pack, which you will receive 4-6 weeks before travel.

 

Extra Nights

Not available 

 

Maximum Room Capacity

2 people.

 

Child Policy

• No child discounts. The full price applies to all children travelling with their parents.

• Valid for children 12 years old and over.

Please note: Children must be accompanied by a responsible adult 18 years old and over to travel. No unaccompanied minors are allowed.

 

Triple Share

Not available

 

Bedding Configuration

Double or twin (subject to availability).

 

Minimum group size 20, maximum group size 36 per vehicle.

 

Optional Tours/Activities

Day 4: Zvernec Monastery at $25 AUD per person

Day 10: (Morning Tour) Half day mediaeval city tour of Berat at $25 AUD per person

Day 10: (Afternoon Tour) Wine tasting at COBO Winery at $50 AUD per person

Day 12: Half day city tour of Kruja at $95 AUD per person

 

Please note:

• The optional tours listed above must be purchased on checkout or over the phone before submitting your passenger information form (subject to availability). 

• Some tours or Shore excursions require minimum numbers to operate.

 

• Visa fees and requirements 

• Domestic transfers and flights not stated in the deal offer

• Meals/beverages not stated in the deal offer

• Gratuities/tipping 

• Optional activities/tours 

• Personal expenses

• Travel insurance

• City Tax

 

TOUR GUIDE VS. TOUR LEADER

Tour Guide: 

Often locals with intimate knowledge of an area, its culture, and history. Their role entails providing commentary, routing the tour, and seeing that people have a good time. They are a licensed, qualified expert who supplies specific information on the history, art, architecture and culture of the city/village/attraction where they are guiding the tour. The guide meets the group at the required place and leaves it at the end of the tour; they do not travel with the group. 

 

Tour Leader: 

An experienced person tasked with ensuring the smooth operation of tours, as well as providing practical support to passengers throughout the whole trip. Their role primarily includes assisting with accommodation, transportation between locations, and communication with tour guides at each stop. A tour leader may provide general guidance around a city or village and offer information on the place visited on the bus. However, they are not required to have specific art, architecture, or historical knowledge. They are not allowed to provide a guided tour or commentary of a city/village/attraction once there and, if caught doing so, can be fined. 

 

Please note: Tour leaders/guides are not a standard inclusion in all travel offers. Tour leaders/guides will only be made available when required to enhance the experience of the destination featured. 

 

CLIMATE & AVERAGE TEMPERATURES

Albania

The coastal areas of Albania experience a typical Mediterranean climate, with hot, dry summers and mild, wet winters. Summers, which usually last from June to September, are generally hot and dry, with average temperatures ranging from 25°C to 30°C (77°F to 86°F). During this time, the coastal regions receive little to no rainfall.

During the shoulder seasons, Albania experiences mild and pleasant weather. These seasons are generally considered the best time to visit the country for travellers who prefer avoiding the summer crowds and extreme temperatures.

 

FLIGHTS

Seat Selection & Frequent Flyer Points:

We do not arrange seat selection. It is essential to highlight that some airlines do not allow pre-selected seats. We strongly suggest you contact the airline directly with seating allocation requirements and/or arrive at the airport earlier to arrange your seating. While we do not add frequent flyer member details to bookings, you can do this directly with the airline once you have your flight information.

 

Passport Validity:

Customers must provide valid passport details either at the time of purchase or no later than 45 days before the departure date. Failure to do so may result in the cancellation of the booking. Customers will be responsible for any costs and fees incurred in this instance.

 

COACH TOUR

Meals:

For meals not included, the tour leader (when available) will offer assistance with reservations, suggestions and directions to local restaurants. It is your responsibility to notify us of any dietary requests/requirements. Please note: We will do our best to meet your requests/requirements; however, we cannot guarantee that we will always be able to.

 

Luggage:

You will be responsible for all your personal belongings whilst on tour. You must carry your own luggage from the vehicle to the hotel room and back to the vehicle. The driver will assist with the uploading and unloading of bags from the vehicle.

 

OTHER

Mobility:

If you require wheelchair access please contact our friendly sales and service team to inquire on your behalf.

 

Fitness Level Required:

A moderate level of fitness will be required. 

Moderate level of fitness may involve more physical activity, including biking, longer day hikes or extended walking and standing, low-altitude treks, and water-based activities such as canoeing or low-grade kayaking. Guests using any walking aid other than a walking stick would be advised to reconsider as surfaces may be uneven.

Please note: If you have any concerns, please consult your healthcare provider prior to purchase/travel.

 

Gratuities / Tipping:

Land

Gratuities (tips) are not included for the services of the tour leader (when available) and driver throughout the tour. The recommended tip is 5 Euro per person per day. This covers the guide/leader and the driver and will be collected on tour. 

 

Please note: Tipping for services provided is always a matter of personal discretion; however, please be aware that many locals consider tipping part of their normal remuneration, and they may approach you for payment; there's no need to be intimidated by the request.

 

Sightseeing:

Please note: If entrance to a site is affected by changes in operating hours or public holiday closures, your itinerary, where possible, may be adjusted, or a similar activity will be offered in its place (subject to availability).

 

Shopping: 

Shopping overseas can be a daunting and confusing experience, especially when there is a language barrier. Please be very cautious when foreign currencies and prices are involved. If paying by credit card, please pay close attention to the amount you are being charged and keep all your receipts. 

Do not make any purchases you are not comfortable with or feel pressured into. If you are uncertain or need assistance with the language barrier, please seek assistance from your Tour Guide/Leader.

Please refer to our Terms and Conditions regarding shopping for further information.

 

Albania:

A tourist visa is not required for Albania for stays up to 90 days if travelling on an Australian passport.

 

Important: 

• Please start arranging your visa three weeks before departure to account for any delays due to consulate operating hours.

• Visa rules may have changed since Covid-19. Some countries and airlines may require you to obtain an additional visa before arrival. Please check with the nearest embassy, consulate or immigration department of the destination you're entering.

Please note: 

• Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.

• It is also important to note that some areas of employment, such as journalism, government authorities and charity organisations, may have additional restrictions in applying for visas. This may, in turn, affect the type of application required.

Voluntary Changes

This includes booking changes requested by you, including but not limited to those changes requiring an airline ticket or a Purchase Confirmation reissue.

• Changes - $100 AUD per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

 

Name Changes Due To Passenger Error

• If the incorrect name has been provided, charges of $100 AUD per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

 

Supplier Fees

In the event the tour package you have purchased is unable to proceed, and/or a travel Supplier is unable to fulfil the tour due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. If refunds are not available from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. In the event we are unable to obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee.