India Colour Festival

• Return international full-service flights (economy class), departure city surcharges may apply

• 9 nights quality accommodation (standard or premium option)

• Enjoy 14 meals including daily breakfast

• English-speaking local guides
• Sightseeing and monument entry fees
• Holi Festival Celebration in Jaipur

• All transport is in a private, air-conditioned coach

• Return airport transfers

• Arrive Early: Arrive up to 30 days before your tour starts. (Does not include hotel accommodation, meals or transfers)
• Stay Behind: Return up to 30 days after your tour concludes. (Does not include hotel accommodation, meals or transfers)
• Stopover Packages: Break up the long-haul flight with a stopover at a fantastic location. (See checkout for details)
• Optional Tours: Optional experiences and tours are available to add to your itinerary. (See checkout for details)
• Flight Upgrades: Upgrade to Business Class. (See checkout for details)
• Premium Accommodation: Upgrade your accommodation package. (See checkout for details)
• Guaranteed Airline: Fly with a guaranteed airline. (See checkout for details)

Please note: Extra charges may apply. See the Important Info section and checkout cart for fees and details.

Today you’ll depart for Delhi, India. On arrival, you will be met and transferred to your hotel. 

Please note: Due to flight scheduling and availability, some departures may occur on day 0. Affected customers must be at the airport the night before. Flight times will be indicated on your final documentation which you will receive prior to departure.

Overnight: Delhi (Standard or Premium Option) 

Meals included: In-Flight

Welcome to Delhi, the capital city and gateway to India. After breakfast, you will undertake an exciting tour of both Old and New Delhi, visiting iconic landmarks such as Raj Ghat, Red Fort, Chandni Chowk, Laxmi Narayan Temple, India Gate and Rashtrapati Bhawan. Historic and beautiful, they display a rich cultural heritage that give you a glimpse into Delhi’s diverse past.

Enjoy the afternoon at your own leisure or choose one of the optional tours on offer.

Optional Activity: Lodhi Colony street art tour, Lodhi Gardens, India Habitat Centre - $45 AUD per person

Head out to discover India’s first art district created by renowned artists from across the globe. Colourful murals were painted across the walls of one of the last housing estates built by the British and the funky art shares an important message on issues such as climate and marginalised communities. Continue on foot to India Habitat Centre and admire the architecture of this unique building with its covered walkways and changing exhibits. Stroll a little further to Lodhi Gardens, one of the city’s green spaces, filled with 15th century monuments and tombs from the Lodhi Dynasty and a favourite place for politicians and Delhiites to come and relax or exercise.

Optional Activity: Bahai Temple, Kalkaji Temple by Metro Train - $35 AUD per person

Whisk your way across Delhi by metro. Carrying in excess of 1.5 million people a day, Delhi Metro has been a lifeline for Delhiites, ever since it became operational back in 2002. Hop on board and travel along one of the routes for true local experience. Stop off at Bahai House of Worship, better known as Lotus Temple, a remarkable architectural achievement of the 20th century. Visit the nearby ISKON temple (International Society for Krishna Consciousness). More well known as the Hare Krishna temple, take note of the enchanting beauty of Radha Krishna idols with the elder brother of Lord Krishna – Balarama. 

Optional tour includes transfer by metro and on foot, English speaking guide.

Overnight: Delhi (Standard or Premium Option) 

Meals included: Breakfast

After enjoying breakfast at the hotel, You will depart by coach to Mandawa. On arrival, it’s check-in followed by lunch at the hotel. 

Mandawa is a small town in the heart of the Shekhawati region and is often referred to as an open air art gallery of India, and is well known for its painted havelis and historic wall frescoes showcasing Silk Road traders laden with treasures, life as a Maharaja and more. Undertake a tour of Mandawa town in the afternoon, discovering the Fort Palace and visiting the Chokhani, Ladia, Binsidhar Newatia, and Gulab Rai Ladia Haveli.

In the evening, ladies can have their hands painted with the delicate art of Henna/Rangoli, while the guys can see a turban tying demonstration.

Today’s distance and drive time will be approximately 256km/5h

Overnight: Mandawa (Standard or Premium Option) 

Meals included: Breakfast; Dinner

After breakfast, enjoy a walk through Mandawa, with an optional camel cart ride. In the afternoon, journey to Jaipur, the picturesque capital of Rajasthan. This beautiful city along with Agra and Delhi form what is known as India’s Golden Triangle.

There is a timeless appeal to Jaipur's colourful bazaars where one can shop for Rajasthani handlooms, souvenirs and trinkets. The hustle and bustle, ambling camels and cheerful people in multi-hued costumes is a slice of Indian life that will make your trip to the pink city memorable. 

In the evening, enjoy a ride through the market streets of Jaipur, see a sari and Indian costume demonstration and enjoy a pre-Holi Ka Dahan Puja ceremony

Overnight: Jaipur (Standard or Premium Option) 

Meals included: Breakfast; Dinner

After breakfast at the hotel, it's time to experience the Holi colours festival. Originally known as Holika, this ancient festival is one of the most popular festivals in India, with detailed descriptions found in early religious works such as Jaimini's Purvamimamsa-Sutras and Kathaka-Grhya-Sutras.

Dance to the rhythmic beat of Indian music, revel amidst your fellow travellers and splash each other with organic colours. Join in one of India’s most important, popular and lively festivals as you hear stories of this ancient Hindu festival symbolising good over evil. Celebrated as winter gives way to spring on the full moon, the festival in fact starts the night before with the lighting of bonfires. Food and sweets are an important part of the festival.

Please note: Depending on your departure date, Day 5 and Day 6 activities may be swapped around to coincide with the Holi Festival.

Overnight: Jaipur (Standard or Premium Option) 

Meals included: Breakfast

After breakfast, depart for a morning excursion to Amer Fort located 11km away from Jaipur. Amer Fort was the historic fort of the Kachhwaha clan of Amber, the previous capital. The fort is built with white marble and red sandstone. With the picturesque Maota lake in the foreground, it is simply breathtaking. You will also visit Anokhi museum and the Palace of Winds, Hawa Mahal, which was constructed for royal ladies to watch royal processions without being seen. 

The afternoon is your choice to enjoy the city at your own leisure, or take one of the optional activities on offer.

Optional Activity - Indian Cooking Demonstration & Dinner - $35 AUD per person

Make your day a special one by participating in an informative and fun cooking demonstration to learn the secrets of authentic Rajasthani cooking. Experience traditional vegetarian and non-vegetarian dishes, and learn the different spices that make them so rich and delicious.

The royal household of Jaipur is known for many succulent recipes and kitchen secrets that have been handed down from one generation to another over centuries. Your local chef will showcase many cooking techniques and secrets, with time to enjoy the dishes with their delightful families. A must for cooking enthusiasts looking to learn and embrace this amazing cuisine, culture and traditions of Rajasthan.

Optional Activity: City Palace, Jantar Mantar - $35 AUD per person

Discover a superb collection of royal costumes, armoury, swords, carpets, antiques and artefacts of the Mughals and Rajputs at the City Palace, the former royal residence of the Maharaja. You’ll be entertained by stories of emperors and kings as you proceed to Jantar Mantar, a UNESCO World Heritage site, built by Maharaja Jai Singh in the 18th century, to admire the complex of stone-made astrological and astronomical instruments that are still accurate today.

Optional Activity: Heritage Walk - $25 AUD per person

The Heritage Walk takes you on a leisurely stroll through historic Jaipur’s streets, guiding you through 250-years of culture to explore the beauty and hidden paths of the pink city. Experience vibrant shops, local handicrafts, spice markets, flowers, vegetables and more.

Please note: Depending on your departure date, Day 5 and Day 6 activities may be swapped around to coincide with the Holi Festival.

Overnight: Jaipur (Standard or Premium Option) 

Meals included: Breakfast; Dinner

Begin your day with breakfast, then travel to the ancient Chand Baori Step Well, located opposite the Harshat Mata Temple. The step well dates back to the 8th century and plays an important role in religious and ceremonial activities alongside its main function of drawing water. 

You’ll enjoy a special lunch at a Bharatpur restaurant before continuing along the route to Agra.

Agra is the quintessential Mughal City, where the world marvels at the epitome of love, beauty and sacrifice. Home to one of the most iconic Indian landmarks and wonders of the world - the Taj Mahal. Spend the rest of the day at leisure exploring Agra.

Today’s distance and drive time is approximately 245km/5h.

Overnight: Agra (Standard or Premium Option) 

Meals included: Breakfast; Lunch

This morning you have the option to visit the Taj Mahal either just after sunrise at approximately 06:00 and then return to the hotel for breakfast, or visit this impressive icon after breakfast at about 09:00. 

The world famous Taj Mahal incorporates the undeniable beauty of Persian and early Mughal traditions into its architecture. Constructed out of white marble and semi-precious stones, the Taj Mahal is a stunning sight to behold. 

Later in the day, visit Agra Fort, a UNESCO World Heritage Site mixing Persian, European and Indian art that has resulted in a rich and unique Shahjahani style of expression and colour. 

Enjoy the afternoon at leisure to explore further, or choose from the optional activities on offer. 

Optional Activity: Visit to Baby Taj and Mehtab Bagh - $40 AUD per person

Head to the landmark mausoleum of Itmad ud Daulah, known as “the Baby Taj”. Marvel at this smaller intricately carved marble monument, considered the blueprint for the Taj Mahal’s design. Continue to Mehtab Bagh, the Moonlight Garden, to see the sun set over the Taj Mahal from these beautiful gardens. The optional tour includes transfer in an air-conditioned vehicle, English speaking guide and entrance fees.

Overnight: Agra (Standard or Premium Option) 

Meals included: Breakfast; Dinner

After breakfast, begin your journey back to Delhi to enjoy the heritage city at your own leisure, or choose from a range of optional activities - the choice is yours!

Optional Activity: Humayun's Tomb and Qutub Minar - $60 AUD per person

India has an astounding 40 UNESCO World Heritage sites, one of the largest concentrations in the world, and this optional tour will take you to two of them.

Visit Humayun’s Tomb, the first great example of Mughal architecture in India. The complex of buildings built to house the Emperor’s body, is laid out with manicured lawns and fountains. 

Marvel at the the Qutub Minar, built by Qutb ud-din Aibak in 1193, at 72.5-metres with five distinct storeys, this is the world’s tallest brick minaret and victory tower. The red sandstone structure has words from the Quran intricately engraved into it. The optional tour includes transfer in an air-conditioned vehicle, English-speaking guide and entrance fees.

Today’s distance and travel time is approximately 205km/4h.

Overnight: Delhi (Standard or Premium Option) 

Meals included: Breakfast

After breakfast, you will check out before the transfer to the airport to take your flight home. Check-out is at 12pm, and luggage may be stored at reception if needed.

Meals included: Breakfast; In-Flight

After purchase, you will receive a receipt and a Purchase Confirmation, directing you to an online Passenger Information Form. You must complete the Passenger Information Form within 72 hours of purchase.

Any special requests, preferences and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.

On purchasing this Travel Offer, you are bound by the General Terms and Conditions and the specific terms and conditions outlined in this Important Information. 

Please note: All countries and territories have different entry requirements in relation to vaccinations, quarantine/isolation periods and travel restrictions. Due to the evolving nature, we would ask all of our customers to monitor, meet and adhere to the specific requirements of their intended destination(s) in the lead-up to and immediately before travel, as well as any requirements post-travel upon their return.



CANCELLATION POLICY

Tour packages are non-refundable. If your tour package is affected by Covid-19-related travel restrictions and you are unable to travel, you will receive either a free date change (credit that is specific to your original package and purchase value) or an open credit less any non-recoverable supplier fees to the value of your original purchase for use on any other tour or package available via the TripADeal website.

Please note: Date change credits are subject to availability and not guaranteed until confirmed by TripADeal, not the tour operator you are due to stay with.

We recommend you consider purchasing travel insurance with Covid-19 protection. The standard cancellation policy will apply if you cannot travel because you have tested positive for Covid-19.

Please note: All additional charges are payable in AUD (unless otherwise stated). 

This travel offer is valid for travel on selected dates until the 21st March 2024.

This travel offer is priced per person based on a twin share.



Single Traveller Supplement

For solo travellers, a mandatory single supplement applies:

Standard Accommodation: $400

Premium/Heritage Accommodation: $500 

Please note: accommodation for single customers who are travelling on a tour or cruise package may be in a single room, depending on availability.



Departure Dates

2024

March: 20, 21

Please note: see checkout for live dates and availability.

Departure Cities

Sydney, Melbourne, *Brisbane, *Adelaide, Perth or *Auckland



Departure City Surcharges

Brisbane, Adelaide: $200 per person

Auckland: $800 per person 



International Full-Service Airline(s) Used

• Cabin Class: Economy Class

• Airlines: Singapore Airlines, Air India, Malaysia Airlines, Vietnam Airlines, Qantas Airways, Cathay Pacific, Thai Airways, Sri Lankan Airlines and partners (subject to availability).

Please note: We cannot accommodate one-way flights. Travellers must take all included flights within the package, and any flights intentionally forfeited will result in later flights being subject to cancellation. 



Missed Flights 

If you fail to arrive for your outbound flight, you risk all flight and land arrangements in your destination being automatically cancelled by the airlines and land operator, respectively. Additional fees may apply to reinstate these services. If you will miss your flight for whatever reason, please contact us as soon as possible to make arrangements. 



Guaranteed Airline surcharge

• Cabin Class: Economy Class

• Singapore Airlines: $315 per person 



Please note: 

• Guaranteed airlines are subject to availability. If we are unable to fulfil your request, the above extra cost will be refunded.

• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed, subject to aircraft configuration.

• In the event that a purchased stopover package and a purchased guaranteed airline upgrade are not compatible, you will have the option to receive a refund for the guaranteed airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.

• Guaranteed airline refers to the marketing carrier and could include codeshare partners. 



Arrive early in Delhi, India

Non high season dates: $300 per person, subject to availability.

High season dates range up to $500 per person, subject to availability.



Please note:

• This fee does not include extra nights' accommodation, meals or airport transfers.

• You may book a date to arrive early via our website but only a date that is within 30 days of the tour departure date. If you wish to arrive earlier than 30 days before your tour departure date, please call our friendly staff for availability and pricing. Additional costs may apply.

No flight booking changes or cancellations are permitted after air tickets have been issued.

• Flight changes are subject to availability at the time of booking.

• High season arrive early can be purchased for between $300 and $500.

• High season surcharges apply to flights departing between the below date ranges (only available for purchase over the phone):

1st December 2023 - 09th February 2024

18th March 2024 - 30th April 2024



Stay behind in Delhi, India

Non high season dates: $300 per person, subject to availability.

High season dates range: up to $500 per person, subject to availability.



Please note:

• This fee does not include extra nights' accommodation, meals or airport transfers.

• A stay behind can only be booked up to one month after your package end date upon check-out. Should you wish to stay later, please contact us to request availability. Additional costs may apply.

• No flight booking changes or cancellations are permitted after air tickets have been issued.

• Flight changes are subject to availability at the time of booking.

High season stay behind can be purchased for between $300 to $500 per person, subject to availability.

• High season surcharges apply to flights departing between the below date ranges (only available for purchase over the phone):

18th March 2024 - 30th April 2024

1st June 2024 - 14th August 2024



Stopover Packages 

Singapore

Twin share: $1200 per person/one way

Solo Traveller: $1800 one way



Includes:

• 2 nights in 4-star accommodation

• Daily breakfast

• Return airport transfers 



Please note: 

• When a pre and post-tour stopover is chosen, the same stopover location must be chosen each way, due to the airline used.

• When selecting an Arrive Early or Stay Behind in conjunction with a Stopover Package, the stopover will take place after the departure date you select for your Arrive Early or Stay Behind.

• Stopover packages are subject to availability.

• In the event that a purchased stopover package and a purchased guaranteed airline upgrade are not compatible, you will have the option to receive a refund for the guaranteed airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.

• Blackout dates apply to flights departing between the below date ranges:

1st March 2024 - 10th March 2024



Flight Class Upgrades

Business Class: For pricing, please refer to the payment cart at checkout.



Please note:

• Flight upgrades are subject to availability and pricing changes (if we cannot fulfil your request, the upgrade cost will be refunded).

• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed, subject to aircraft configuration.

Accommodation Used:

STANDARD PACKAGE

3-Star Properties (Self-Rated)

• Delhi: Golden Tulip Essential or similar

• Mandawa: Udai Vilas Palace or similar

• Jaipur: Jaipur Central or similar

• Agra: Hotel Pushp Villa or similar



PREMIUM PACKAGE

4-Star Properties (Self-Rated)

• Delhi: Hyatt Centric or similar

• Mandawa: Castle Mandawa or similar

• Jaipur: KK Royal & Convention or similar

• Agra: Crystal Sarovar Premiere or similar



Please note: Accommodation/rooms offered are based on a lead-in room type and are subject to availability based on seasonality. In the instance a property is not available, a similar standard of accommodation will be provided. Properties will be confirmed and included in your travel pack, which you will receive 4-6 weeks before travel.



Extra Nights

Not available at check-out. 

Please note: If you are interested in booking additional nights of accommodation pre or post-tour, please wait until you receive your travel documentation approximately 4-6 weeks before departure for the confirmed list of hotels. If booking your own additional accommodation directly with the hotel, please be aware that you may be required to change rooms at the start/end of your tour. 



Maximum Room Capacity

2 people



Child Policy

• No child discounts. The full price applies to all children travelling with their parents.

• Valid for children 12 years old and over.

Please note: Children must be accompanied by a responsible adult 18 years old and over to travel. No unaccompanied minors are allowed.



Triple Share

Not available.



Bedding Configuration

Twin or double bedding (subject to availability)

Minimum group size 10, maximum group size 20 per vehicle.

Please note: a Small Group Tour is defined as a tour with no more than 20 travellers per vehicle.



Optional Tours/Activities

Day 2: Lodhi Colony street art tour, Lodhi Gardens, India Habitat Centre - $45 AUD per person

Day 2: Bahai Temple, Kalkaji Temple by Metro Train - $35 AUD per person

Day 6: Culinary Delight Tour - $35 AUD per person

Day 6: City Palace, Jantar Mantar - $35 AUD per person

Day 6: Heritage Walk - $25 AUD per person

Day 8: Visit Baby Taj and Mehtab bagh - $40 AUD per person

Day 9: Humayun's Tomb and Qutub Minar - $60 AUD per person



Please note:

• Prices are based per person, are subject to availability, time permitting and weather conditions, and must be purchased on checkout or over the phone before submitting your passenger information form (subject to availability). 

• Some tours require minimum numbers to operate.

• Visa fees and requirements

• Meals/beverages not stated in the deal offer

• Recommended gratuities/tipping

• Optional activities/tours 

• Personal expenses

• Travel insurance

TOUR GUIDE VS. TOUR LEADER

Tour Guide: 

Often locals with intimate knowledge of an area, its culture, and history. Their role entails providing commentary, routing the tour, and seeing that people have a good time. They are a licensed, qualified expert who supplies specific information on the history, art, architecture and culture of the city/village/attraction where they are guiding the tour. The guide meets the group at the required place and leaves it at the end of the tour; they do not travel with the group. 



Tour Leader: 

An experienced person tasked with ensuring the smooth operation of tours, as well as providing practical support to passengers throughout the whole trip. Their role primarily includes assisting with accommodation, transportation between locations, and communication with tour guides at each stop. A tour leader may provide general guidance around a city or village and offer information on the place visited on the bus. However, they are not required to have specific art, architecture, or historical knowledge. They are not allowed to provide a guided tour or commentary of a city/village/attraction once there and, if caught doing so, can be fined. 



Please note: Tour leaders/guides are not a standard inclusion in all travel offers. Tour leaders/guides will only be made available when required to enhance the experience of the destination featured. 



CLIMATE & AVERAGE TEMPERATURES

In late March, the climate of India's Golden Triangle, encompassing the cities of Delhi, Agra, and Jaipur, tends to be warm and pleasant, transitioning from the cooler winter months to the hotter summer season. The days are typically sunny and dry, with temperatures ranging from 25°C to 35°C (77°F to 95°F). However, occasional dust storms or pre-monsoon showers may occur, offering brief relief from the increasing heat. It is advisable to carry light and breathable clothing while exploring these vibrant cities during this time, as the region experiences a gradual increase in humidity as it approaches the summer months.



FLIGHTS

Seat Selection & Frequent Flyer Points:

We do not arrange seat selection. It is essential to highlight that some airlines do not allow pre-selected seats. We strongly suggest you contact the airline directly with seating allocation requirements and/or arrive at the airport earlier to arrange your seating. While we do not add frequent flyer member details to bookings, you can do this directly with the airline once you have your flight information.



Passport Validity:

Customers must provide valid passport details either at the time of purchase or no later than 45 days before the departure date. Failure to do so may result in the cancellation of the booking. Customers will be responsible for any costs and fees incurred in this instance.



COACH TOUR

Meals:

For meals not included, the tour leader (when available) will offer assistance with reservations, suggestions and directions to local restaurants. It is your responsibility to notify us of any dietary requests/requirements. Please note: We will do our best to meet your requests/requirements; however, we cannot guarantee that we will always be able to.



Luggage:

You will be responsible for all your personal belongings whilst on tour. You must carry your own luggage from the vehicle to the hotel room and back to the vehicle. The driver will assist with the uploading and unloading of bags from the vehicle.



OTHER

Mobility:

If you require wheelchair access please contact our friendly sales and service team to inquire on your behalf.



Fitness Level Required:

A leisurely level of fitness will be required. 

Leisurely is described as Light walking, including up multiple stairs, and occasional hiking, may involve uneven surfaces. Able to travel unassisted and get on and off vehicles and small boats. Suitable for most fitness levels and mobility. 

Please note: If you have any concerns, please consult your healthcare provider prior to purchase/travel.



Gratuities / Tipping:

Land

Gratuities (tips) are not included for the services of the tour leader (when available) and driver throughout the tour. The recommended tip is AUD $6 per person per day. This covers the guide/leader and the driver and will be collected on tour. 



Please note: Tipping for services provided is always a matter of personal discretion; however, please be aware that many locals consider tipping part of their normal remuneration, and they may approach you for payment; there's no need to be intimidated by the request.



Sightseeing:

Please note: If entrance to a site is affected by changes in operating hours or public holiday closures, your itinerary, where possible, may be adjusted, or a similar activity will be offered in its place (subject to availability).



Shopping: 

Shopping overseas can be a daunting and confusing experience, especially when there is a language barrier. Please be very cautious when foreign currencies and prices are involved. If paying by credit card, please pay close attention to the amount you are being charged and keep all your receipts. 

Do not make any purchases you are not comfortable with or feel pressured into. If you are uncertain or need assistance with the language barrier, please seek assistance from your Tour Guide/Leader.



Please refer to our Terms and Conditions regarding shopping for further information.

A Tourist Visa for India is a strict requirement if travelling on an Australian or New Zealand passport. You will be able to start your Visa application process once you receive your final travel documentation approximately 6 weeks prior to departure.



Important: 

• Please start arranging your visa three weeks before departure to account for any delays due to consulate operating hours.

• Visa rules may have changed since Covid-19. Some countries and airlines may require you to obtain an additional visa before arrival. Please check with the nearest embassy, consulate or immigration department of the destination you're entering.



Please note: 

• Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.

• It is also important to note that some areas of employment, such as journalism, government authorities and charity organisations, may have additional restrictions in applying for visas. This may, in turn, affect the type of application required.

Voluntary Changes



This includes booking changes requested by you, including but not limited to those changes requiring an airline ticket or a Purchase Confirmation reissue.



• Changes - $100 AUD per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.






Name Changes Due To Passenger Error

• If the incorrect name has been provided, charges of $100 AUD per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.



Supplier Fees

In the event the tour package you have purchased is unable to proceed, and/or a travel Supplier is unable to fulfil the tour due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. If refunds are not available from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. In the event we are unable to obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee.