Hardship and Special Circumstances Policy
We’re doing what we can to assist in the current environment relating to COVID-19. If you’ve found yourself in a difficult situation due to recent events, TripADeal will ask that supporting information is submitted to validate the claim of hardship/special circumstances. Supporting documentation must include - written confirmation of reduced income from an employer or third party, Jobseeker documentation with supporting evidence of job separation due to COVID, Medical specialists confirming details that prove you are immunocompromised and travelling is not possible.
Please fill in this form with the required information and we will be in touch.
In instances where customers are experiencing hardship, TripADeal will consider the opportunity to provide customers with refunds even where contractual entitlements are to credit only and can recover the funds. For example:
- Customers experiencing financial hardship as a result of the COVID-19 pandemic (eg. through the loss of employment or significantly reduced hours),
- Customers may not be able to travel due to being immunocompromised.
When a claim is approved, the customer order will be placed into the current Refund management process. We ask that time is allowed for the team to process and detail the refund being provided. In some cases, there may be delays in processing the refund as TripADeal may be waiting for the money to be refunded from the supplier. This does not change the outcome, though may impact the timing of the funds being returned.
If further information is required or a claim is unsuccessful, TripADeal will contact you to advise you of what’s required or the available options to you.
You must be a Qantas Frequent Flyer member to earn points. A joining fee may apply. Membership and points are subject to the Qantas Frequent Flyer program terms and conditions.
To earn Qantas Points with Qantas Tours, Members will be required to provide a valid Frequent Flyer number and last name at checkout. Only the lead traveller, the primary contact for the booking, will earn 3 Qantas Points per AU$1 spent (including GST) on eligible holiday packages. Qantas Points will not be earned and cannot be redeemed on any amounts payable directly to the hotel. Conditions apply. Qantas Points will be credited to a member's account up to 8 weeks after tour completion. Qantas Points will not be earned on cancelled bookings.
In addition to the 3 Qantas Points per AU$1 spent, each Frequent Flyer member who enters their Qantas Frequent Flyer number into the booking will also earn Status Credits and Qantas Points on the flight component of the package. The amount you earn depends on your flights, the operating airline, fare class and member status. Find out how many Qantas Points you could earn on your next Qantas Tours flights with our online Points Calculator. Terms and conditions apply.
Points Plus Pay allows you to choose the number of Qantas Points you redeem above the minimum level of 4,000 and pay for the remainder of the booking value with an accepted payment method. TripADeal booking terms and conditions apply.
During the promotional period or until sold out customers will save up to $400 on select Qantas Tours as outlined below. Promotional period 10:00am Thur 6 Feb - 11:59pm Thur 27 Feb 2025 (AEDT).
Select deals:
- 5287 2 for 1 Vietnam Mountain Adventure was $3,999, now $3,799, save $200 for 2 people.
- 5545 Ultimate Japan was $4,999, now $4,799, save $200 per person.
- 5385 Highlights of Japan & South Korea was $4,999, now $4,699, save $300 per person.
- 4904 Luxury Sri Lanka was $3,099, now $2,099, save up to $100 for 2 people.
- 5395 Luxury Sri Lanka & Maldives was $5,099, now $4,899, save $200 per person.
- 4822 2 for 1 Warriors of China was $2,999, now $2,799, save up to $200 for 2 people.
- 5684 Vietnam & Cambodia Discovery was $2,699, now $2,549, save $150 per person.
- 5546 Grand Japan was $3,999, now $3,799, save $200 per person.
- 5030 2 for 1 Borneo was $4,899, now $4,499, save up to $500 for 2 people.
- 4842 5 Star Vietnam was $2,999, now $2,899, save $100 per person.
- 5609 5 Star China & Yangtze Cruise was $2,999, now $2,799, save up to $200 per person.
- 4416 Best of The Stans was $6,999, now $6,749, save $250 per person.
- 5439 Luxury Asia & India's Golden Triangle was $6,699, now $6,399, save up to $300 per person.
- 5601 All Inclusive Best of Japan Cruise was $4,699, now $4,549, save up to $150 per person.
- 5653 2 for 1 Japan Cherry Blossoms Cruise $5,799 per person.
Prices are based on Sydney departures, depending on the deal. Price surcharges may apply to high season dates or other departure cities. All prices and associated offers are subject to deal and date availability and can be withdrawn or varied without notice.
All bookings will be bound by the Terms and Conditions and Important Information of the selected deal. The redemption of the offer is required at the time of booking. Payment is required in full at time of booking, or completed over a payment schedule if paying in instalments. The offer will automatically be applied at the time of purchase.
These offers are not valid for use on associated services, concierge flight tickets, travel visas, or travel insurance. The offers can be used in conjunction with Qantas points, Gift Certificates and Vouchers. You must be a Qantas Frequent Flyer member to earn and use points. The offers are non-refundable, non-redeemable for cash, and cannot be used with any other offer or promotional voucher. Offers exclude credit card surcharges.
To redeem this offer, contact the Qantas Tours Sales and Service centre or book online at tours.qantas.com.
Terms and conditions are subject to change at any time and without notice.