Mongolian Adventure

• Return international full-service flights (economy class), departure city surcharges may apply

• 3 nights of 3 and 4-star accommodation in Ulaanbaatar
• 1-night in a traditional Nomadic family home
• 8 nights in traditional Ger camps

• 32 meals including three meals daily at the Ger camp

• English-speaking tour leader and guide
• All sightseeing and entrance fees
• Airline taxes and surcharges
• Bottled drinking water daily
• Sleeping bags and sheets in Nomadic homes

• Arrive Early: Arrive up to 60 days before your tour starts (does not include hotel accommodation, meals or transfers)
• Stay Behind: Return up to 60 days after your tour concludes (does not include hotel accommodation, meals or transfers)

Today you'll depart from Australia (or New Zealand) for Ulaanbaatar, Mongolia.

Please note: Some customers may be required to have a stopover on their way to Ulaanbaatar, depending on their departure location. Should you require a stopover, the cost of your hotel will be covered in your package. And your departure date will be regarded as Day 0.

Meals included: In-Flight

Upon arrival at Chinggis Khaan International Airport, you will be met by your tour representative and transferred to the hotel where you can enjoy the remainder of the day at leisure.

Overnight: Platinum Hotel, Puma Imperial or J Hotel, Ulaanbaatar

Meals included: None

This morning, you will take a fascinating city tour to uncover the highlights of Ulaanbaatar. Your day starts by visiting Gandan where you can attend a Buddhist ceremony at the biggest Buddhist monastery in Ulaanbaatar. You'll then head to the Zaisan Memorial before continuing to Eastern Mongolia to explore the Chinggis Khan Equestrian Statue Complex with its 40-metre-tall statue of Genghis Khan. Visit two small museums and enjoy lunch in a Ger camp before driving back to Ulaanbaatar.

Afterwards, you'll have a chance to change and freshen up at your hotel before attending a traditional Mongolian concert. This is your chance to immerse yourself in traditional throat singing, folk dance and music, contortion, long song and Buddhist mask dance.

Overnight: Platinum Hotel, Puma Imperial or J Hotel, Ulaanbaatar

Meals included: Breakfast; Lunch

This morning, your tour guide and driver will pick you up from the hotel and you'll head to the Middle Gobi on an approximately 260-kilometre travel day. Prepare for excitement as you get your first taste of Mongolia’s fascinating landscape, a semi-arid steppe full of rare wildlife. You'll stop for lunch at a local restaurant before continuing to Baga Gazriin Chuluu National Park where an iconic granite formation and ruins of a Buddhist temple await.

In the evening, you'll be completely immersed in the Mongolian culture as you enjoy a traditional meal and spend the night in a traditional Ger Homestay with a nomadic family in the steppe zone.

Please note:
• Approximately 3 or 4 guests are expected to share a Ger.
• Each Ger has a sink for washing your hands and face however no shower facilities are available at this Ger Homestay (this is for tonight only, shower facilities will be available at all other Ger camps during the rest of your trip).
• Hosts appreciate handy equipment so instead of leaving tips, it's customary to offer your hosts equipment such as headlamps, AA batteries, notepads, pencils, sewing kits or soap.

Overnight: Traditional Nomadic homestay

Meals included: Breakfast; Lunch; Dinner

After breakfast this morning, you will journey to Southern Gobi on an approximately 240-kilometre travel day.

You'll have the chance to explore Tsagaan Suvarga, a mind-blowing colourful geological formation in the valley with cliffs shaped like a white stupa. Here you will take part in a moderate difficulty hike that's approximately 3 kilometres. This area is full of 30-metre-high white limestone formations that were part of the seabed floor millions of years ago. While there, feast your eyes on the mind-blowing colours of the desert floor below.

After spending last night at a Ger homestay, tonight you will enjoy your first evening in a traditional Ger camp.

Please note:
• The traditional Ger camp will host 2 travellers per Ger with single beds.
• Showers and Western-style toilets are located in a separate building with shared facilities.

Overnight: Traditional Ger Camp

Meals included: Breakfast; Lunch; Dinner

Today you will venture into the heart of the Gobi Desert on an approximately 270-kilometre travel day. Arrive at camp and breathe in the crisp, cool air of Vulture Valley (Yolyn Am) before enjoying a moderate hike of approximately 5 kilometres along a flowing stream. You'll end up at an ice-filled gorge where you can marvel at the metres-thick ice that lines the valley.

Afterwards, you'll visit a small museum displaying a collection of dinosaur eggs, bones and exotic stuffed animals before returning to the camp for dinner and an evening at leisure.

Please note:
• The traditional Ger camp will host 2 travellers per Ger with single beds.
• Showers and Western-style toilets are located in a separate building with shared facilities.
• Good trekking shoes are recommended for today's hike.

Overnight: Traditional Ger Camp

Meals included: Breakfast; Lunch; Dinner

Leaving Vulture Valley this morning, prepare for an incredible 180-kilometre journey west through the Gobi Desert to Khongor Sand Dune. This is easily the most spectacular and largest sand dune in Mongolia so let your mind wander as you travel through the spectacular landscape full of extremes.

You'll then have the chance to ride a Bactrian camel across the 300-metre-high sand dunes, visit a tropical oasis and immerse yourself in the luscious grasslands before relaxing with a traditional Mongolian dinner before bed.

Please note:
• The traditional Ger camp will host 2 travellers per Ger with single beds.
• Showers and Western-style toilets are located in a separate building with shared facilities.

Overnight: Traditional Ger Camp

Meals included: Breakfast; Lunch; Dinner

Today you’ll travel approximately 200 kilometres to Bayanzag to learn about the incredible site, 'The Flaming Cliffs'. This area was home to late Cretaceous dinosaurs from more than 65 million years ago. First excavated in 1922, the area is renowned worldwide for the dinosaur eggs and bones discovered in the classic desert of rock and red sand.

Please note:
• The traditional Ger camp will host 2 travellers per Ger with single beds.
• Showers and Western-style toilets are located in a separate building with shared facilities.

Overnight: Traditional Ger Camp

Meals included: Breakfast; Lunch; Dinner

Today you will travel to the heart of the desert to marvel at the Ongi Monastery. Formerly one of the biggest Buddhist monasteries in Mongolia, Ongi was ruined during a period of political repression and restored by the residing monks. You'll enjoy hiking through the fascinating ruins and taking in the scenery of the Ongi River that runs past the ancient site.

Afterwards, you can enjoy an evening under the stars and the comfort of your Ger after an approximately 170-kilometre travel day.

Please note:
• The Traditional Ger camp will host 2 travellers per Ger with single beds.
• Showers and Western-style toilets are located in a separate building with shared facilities.

Overnight: Traditional Ger Camp

Meals included: Breakfast; Lunch; Dinner

Today you will travel approximately 360 kilometres to the Orkhon Waterfall, a UNESCO-listed World Heritage Site. The waterfall is 24 metres high and provides the opportunity for hiking and swimming, so make sure to pack your swimsuit. On the way to the waterfall, you will meet with a yak herding family that lives nearby to learn about their way of life and traditions.

Please note:
• The traditional Ger camp will host 2 travellers per Ger with single beds.
• Showers and Western-style toilets are located in a separate building with shared facilities.

Overnight: Traditional Ger Camp

Meals included: Breakfast; Lunch; Dinner

Take the chance to unwind today with a trip to the Tsenkher Hot Springs, where domestic and foreign tourists choose to spend their summer vacation. The geothermal water is naturally heated up to 86°C degrees (~180°F) however, nearby camps and health resorts get spring water through pipes and use it after cooling it down. The water includes traces of sodium carbonate, hydro-carbonate, sulphate, fluorite, and hydrogen sulphide which is believed to have healing properties.

Afterwards, you'll spend the night at a local Ger camp next to the springs after an approximately 220-kilometre travel day.

Please note:
• The traditional Ger camp will host 2 travellers per Ger with single beds.
• Showers and Western-style toilets are located in a separate building with shared facilities.

Overnight: Traditional Ger Camp

Meals included: Breakfast; Lunch; Dinner

After breakfast, you'll drive approximately 100 kilometres to Karakorum, the site of the 13th-century Mongolian capital. Enjoy the chance to visit the Karakorum Museum to learn about the Great Mongol, Stone Age, Bronze Age and ancient periods. Tour through the ancient city before moving onto the beautiful ruins of Erdene Zuu Monastery. Surrounded by huge 400-metre walls and built from the ruins of Karakorum, the Erdene Zuu was the first and the biggest Buddhist monastery of the 16th century.

Please note:
• The traditional Ger camp will host 2 travellers per Ger with single beds.
• Showers and Western-style toilets are located in a separate building with shared facilities.

Overnight: Traditional Ger Camp

Meals included: Breakfast; Lunch; Dinner

This morning, you'll travel approximately 350 kilometres to Khustain National Park. You'll have the chance to visit a small museum displaying a collection of photos and videos about wild horses before taking a small hike to discover the hundreds of wild horses that inhabit the area. Other animals that live in the area include Mongolian gazelles, wild boars, ibex, grey wolves, Eurasian lynx and corsac foxes. Take in every last bit of the unique scenery as you savour your last traditional lunch before ending this incredible adventure back in Ulaanbaatar.

Overnight: Platinum Hotel, Puma Imperial or J Hotel, Ulaanbaatar

Meals included: Breakfast; Lunch; Dinner

Today, you will be transferred to the airport for your return flight back home after one adventure of a lifetime!

Please note: Some flights may arrive +1 day later due to flight times and schedules.

After purchase, you will receive a receipt and a Purchase Confirmation, directing you to an online Passenger Information Form. The Passenger Information Form must be completed within 72 hours of purchase. Any special requests, preferences and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.
 
On purchasing this Travel Offer you are bound by the General Terms and Conditions, in addition to the specific terms and conditions outlined in this Important Information.
 
Please note: All countries and territories have different entry requirements in relation to vaccinations, quarantine/isolation periods and travel restrictions. Due to the evolving nature, we would ask all of our customers to monitor, meet and adhere to the specific requirements of their intended destination(s) in the lead up to and immediately prior to travel, as well as any requirements post-travel upon their return.

Cancellation and Refund Policy
By placing a booking with us, you acknowledge the following important information:
• we act as your booking agent: TripADeal is a booking services provider, and curates the Travel Offers available on our website. We act as your booking agent, and we receive payment for the Booking Services as part of the booking price, however, we do not provide any of the Travel Services (flights, accommodation, tours or other products or services) included in your booking – the Travel Services are provided by a number of third party Travel Suppliers.
• each booking is unique: our Travel Offers are made up of a variety of different components and are, during the booking process, uniquely tailored to suit your requirements, for example, departure dates and ports, flight and room upgrades, tour inclusions, etc.
• changes/modifications to your booking may not be possible: once your booking has been made, changes or modifications may not be possible, and where possible, may incur a fee. It is important to ensure that the information you provide during the booking process is accurate and up to date, and that you read the Travel Offer carefully before placing your order.
• Travel Offers are a package: our Travel Offers have been curated into package offerings and must be used as a package – individual components cannot be used independently of the full package offering.
• our Travel Offers are generally non-refundable: in order to provide great value Travel Offers, we work with a variety of Travel Suppliers to find the best deals – this often means the Travel Suppliers’ offerings are non-refundable to ensure the best price. We recommend that you obtain travel insurance as soon as you make a booking with us.
To read more about our Cancellation and Refund Policy, please click here.

General Terms and Conditions
By placing your booking with us, you acknowledge and agree to our Terms & Conditions, Privacy Policy and Cancellation Policy.

This travel offer is valid for travel on selected dates until the 4th September 2025.
 
This travel offer is priced for one person based on twin share. 
 
Single Traveller Supplement
For solo travellers, a mandatory single supplement of $600 applies. 

Please note:
• Accommodation for single customers who are travelling on a tour or cruise package may be in a single room, depending on availability.
• The traditional Ger camp will host 2 travellers per Ger with single beds.
• Solo travellers may be paired with another solo traveller (of the same sex) at the Ger camps.
 
Departure Dates & Surcharges
See checkout for live dates and availability.

Departure Cities
Sydney, Melbourne, *Brisbane, *Adelaide, *Perth or *Auckland (New Zealand).

Departure City Surcharges  
• Brisbane: $200 per person
• Adelaide & Perth: $400 per person
• Auckland: $900 per person

Full-Service Airline(s) Used  
Airlines Used: Korean Airlines, Japan Airlines, Cathay Pacific, Jetstar Australia, Thai Airways, Singapore Airlines, China Airlines, Mongolian Airlines (MIAT), Virgin Australia, Air New Zealand, Qanta plus any codeshare partners (subject to availability). 
Please note: One-way flights can not be accommodated. Travellers must take all included flights within the package, and any flights intentionally forfeited will result in later flights being subject to cancellation. 

Preferred Airline Surcharge 
• Cabin Class: Economy class.
• Singapore Airlines: $265 per person.
Please note: 
• Preferred airlines are subject to availability. If we are unable to fulfil your request, the above extra cost will be refunded.
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed, subject to aircraft configuration.
• In the event that a purchased stopover package and a purchased preferred airline upgrade are not compatible, you will have the option to receive a refund for the preferred airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.
• Preferred airline refers to the marketing carrier and could include codeshare partners. 
  
Arrive Early and Stay Behind Options
Arrive Early
Ulaanbaatar, Mongolia - Non-high season dates range from $300 per person, subject to availability.
Ulaanbaatar, Mongolia - High season dates range from $500 to $700 (only available for purchase over the phone).

Stay Behind
Ulaanbaatar, Mongolia - Non-high season dates range from $300 per person, subject to availability.
Ulaanbaatar, Mongolia - High season dates range from $500 to $700 (only available for purchase over the phone).

Please note:
• This fee does not include extra nights' accommodation, meals or airport transfers.
• If you select to Arrive Early or Stay Behind in a city other than the one where the tour starts or ends, the package will include an internal flight to your destination. If you wish to forfeit this flight, please advise our friendly team at the time of purchase. Please note that the cost does not change when you choose to forfeit your connecting flight.
• Flight booking changes or cancellations after air tickets have been issued are not guaranteed and may incur additional fees and fare difference, subject to the airline cancellation and change policies.
• Flight changes are subject to availability at the time of booking.
• A high-season Arrive Early or Stay Behind can be purchased for an additional charge, subject to availability. For pricing, please refer to the cart.
• You can arrive early, up to 60 days before your package’s start date, and/or stay behind until 60 days after your package’s end date. Should you wish to arrive earlier or stay behind for more than 60 days, please contact us to request availability. Additional costs may apply.
• High season surcharges apply to flights departing between the below date ranges:
6 December 2024 - 31 January 2025
28 March 2025 - 27 April 2025
16 June 2025 - 20 July 2025
15 September 2025 - 12 October 2025
1 December 2025 - 31 January 2026
3 April 2026 - 20 April 2026
26 June 2026 - 17 July 2026
18 September 2026 - 9 October 2026
12 December 2026 - 26 January 2027
 
Stopover Packages
• Singapore
Includes:
• 2, 3 or 5 nights in 4-star accommodation
• Daily breakfast
• Return airport transfers
For pricing, please refer to the payment cart at checkout.
Please note:
• When a pre and post-tour stopover is chosen, the same stopover location must be chosen each way, due to the airline used.
• When selecting an Arrive Early or Stay Behind in conjunction with a Stopover Package, the stopover will take place after the departure date you select for your Arrive Early or Stay Behind.
• Stopover packages are subject to availability.
• In the event that a purchased stopover package and a purchased preferred airline upgrade are not compatible, you will have the option to receive a refund for the preferred airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.
• Blackout dates apply to flights departing between the below date ranges:
Singapore Grand Prix: 02 October - 08 October 2025
Christmas and New Years Eve - 22 December 2025 to 2 January 2026
Christmas and New Years Eve - 18 December 2026 to 3 January 2027
 
Flight Class Upgrades
Business Class: For pricing, please refer to the payment cart at checkout.
Please note:
• Flight upgrades are subject to availability and pricing changes (if we cannot fulfil your request, the upgrade cost will be refunded).
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed, subject to aircraft configuration.

Accommodation Used
3 & 4-Star (Self-Rated)
• Ulaanbaatar, Mongolia: Platinum Hotel OR Puma Imperial OR J Hotel.
Please note: Accommodation/rooms offered are based on a lead-in room type, and are subject to availability based on seasonality. Properties will be confirmed, no later than two weeks prior to travel.
 
No Star Rating
• Mongolia Overland: Traditional Nomadic Homes & Ger Camps.
Please note: There are no shower facilities available during the one-night Nomadic homestay. In the Ger Camps, the toilet and shower facilities are in separate buildings and are communal.
 
Extra Nights
Not available at check-out. 
Please note: If you are interested in booking additional nights of accommodation pre or post-tour, please wait until you receive your travel documentation approximately 6 weeks prior to departure for the confirmed list of hotels. If booking your own additional accommodation directly with the hotel please be aware that you may be required to change rooms at the start/end of your tour. 
 
Maximum Room Capacity
4 people.
 
Child Policy
• No child discounts. The full price applies to all children travelling with their parents.
• Valid for children 16 years old and over.
Please note: Children must be accompanied by a responsible adult 18 years old and over to travel. No unaccompanied minors are allowed.
 
Triple Share
Not available.
 
Bedding Configuration
Double or Twin Bedding (subject to availability).
 
Adjoining / Interconnecting Rooms
Subject to availability and at the hotel's discretion. Please inquire upon booking if you require this option.

Minimum group size 5, maximum group size 15 per vehicle.

• Visa fees and requirements.
• Meals/beverages not stated in the deal offer.
• Optional gratuities/tipping. 
• Optional activities/tours. 
• Personal expenses.
• Travel insurance.

Nomadic Homestay 
It's always great to have a gift to exchange for any hospitality received when staying in a Nomad’s yurt. They appreciate handy stuff like a headlamp, AA batteries, notepads, pencils, sewing kits or soap.
Please note: During your one-night homestay guests are expected to share a Ger. Each Ger has a sink for washing your hands and face. There will be no shower facilities available on this night.
 
Traditional Ger Camp
The Traditional Ger camps will host 2 travellers per Ger with single beds. Showers and Western-style toilets are located in a separate building with shared facilities.
 
What Is Recommended To Bring
Large backpack, warm coat/jacket, raincoat, trekking shoes, a swimsuit for the hot spring, rubber thongs, sunglasses, scarf, hat, gloves, LED head torch. Avoid bulky aerosol cans, use roll-on deodorant, and get shaving cream in a hard stick or a tube. Toilet paper is important to have with you as Mongolian toilets are very basic and lack toilet paper.
 
TOUR GUIDE VS. TOUR LEADER
Tour Guide
Often locals with intimate knowledge of an area, its culture, and history. Their role entails providing commentary, routing the tour, and seeing that people have a good time. They are a licensed, qualified expert who supplies specific information on the history, art, architecture and culture of the city/village/attraction in which he or she is guiding the tour. The guide meets the group at the required place and leaves the group at the end of the tour, they do not travel with the group. 
 
Tour Leader
An experienced person tasked with ensuring the smooth operation of tours, as well as providing practical support to passengers throughout the whole trip. Their role primarily includes assisting with accommodation, transportation between locations, and communication with tour guides at each stop. A tour leader may provide general guidance around a city or village, and offer information on the place visited on the bus, however, they are not required to have specific knowledge of art, architecture, or history. They are not allowed to provide a guided tour or commentary of a city/village/attraction once there and if caught doing so, can be fined. 
Please note: Tour leaders/guides are not a standard inclusion in all travel offers. Tour leaders/guides will only be made available when particularly required to enhance the experience of the destination featured. 
 
CLIMATE & AVERAGE TEMPERATURES
Although June to September is summer in Mongolia, the weather is unpredictable, and nights have been known to dip below freezing even in the summer in some regions. Therefore, multiple layers are always recommended.
 
FLIGHTS
Seat Selection & Frequent Flyer Points
At TripADeal we do not arrange seat selection. It is essential to highlight that some airlines do not allow pre-selected seats. We strongly suggest you contact the airline directly with seating allocation requirements and or arrive at the airport earlier to arrange your seating. While we do not add frequent flyer member details to bookings, you can do this directly with the airline once you have your flight information.
 
Passport Validity
Customers are required to provide valid passport details either at the time of purchase or no later than 45 days prior to the departure date. Failure to do so may result in the cancellation of the booking. In this instance, customers will be responsible for any costs and fees incurred.
 
COACH TOUR
Meals
For meals not included, the tour leader (when available) will offer assistance with reservations, suggestions and directions to local restaurants. It is your responsibility to notify TripADeal of any dietary requests/requirements. Please note: We will do our best to meet your requests/requirements, however, we cannot guarantee that we will always be able to.
 
Luggage
You will be responsible for all your personal belongings whilst on the tour. With regards to luggage, you must carry your own luggage from the coach to the hotel room and back to the coach. The driver will assist with the uploading and offloading of the luggage from the coach.
 
OTHER
Fitness Level Required/Mobility
Our vehicles are not equipped with wheelchair access, so, unfortunately, our tours are currently not suitable for wheelchair users and those less mobile. 
Please note: A moderate level of fitness will be required. If you have any concerns please consult your healthcare provider prior to purchase/travel.
 
Yellow Fever
A valid international certificate of vaccination against Yellow Fever is required in many countries. You may need to present this on arrival at the airport or border crossing. Some countries will refuse entry if you are unable to present your certificate. It's also quite common for your home country to request a Yellow Fever certificate on your arrival back home.
It is your responsibility to check with your doctor well in advance of leaving home about the Yellow Fever requirements for the countries you'll be visiting.
 
Gratuities/Tipping
Land
Gratuities (tips) are not included in the tour price for the services of the tour leader (when available) and driver throughout the tour. The recommended tip is $5 - $10 USD per person per day. This covers the guide/leader and the driver and will be collected whilst on tour. Tipping for all services provided on tour is always a matter of personal discretion, however, please be aware that tipping is considered by many locals to be a part of their normal remuneration and they may approach you for payment and there is no need to be intimidated by the request.
 
Sightseeing
Please note: In the event entrance to a site is affected by changes in operating hours or public holiday closures, your itinerary where possible, may be adjusted or similar activity will be offered in its place (subject to availability).
 
Shopping
Shopping overseas can be a daunting and confusing experience, especially when there is a language barrier. Please be very cautious when foreign currencies and prices are involved. If paying by credit card, please pay close attention to the amount you are being charged and keep all of your receipts. Do not make any purchases you are not comfortable with or feel pressured into. If you are uncertain or need assistance with the language barrier, please seek assistance from your Tour Guide/Leader. Please refer to our Terms and Conditions in regards to shopping for further information.

Mongolia
Australian tourists can enter Mongolia for stays of up to 30 days without a visa. You need to carry proof of your onward or return ticket to enter Mongolia.
 
South Korea (Transit)
Australian & New Zealand travellers no longer need to apply for a Korea Electronic Travel Authorization (K-ETA), under a temporary exemption being put in place from 1 April 2023 until 31 Dec 2024.
 
Please note:
• Some countries and airlines may also require you to obtain an additional visa prior to arrival. Please check with the nearest embassy, consulate or immigration department of the destination you're entering.
• Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.
• It is also important to note that some areas of employment such as journalism, government authorities and charity organisations may have additional restrictions in applying for Visas. This may in turn affect the type of application required.

Embarking on your next trip is exciting, and while you hope the unexpected does not happen, it is best to be prepared. We strongly recommend you take out travel insurance when making your booking. Whether it’s a potential medical emergency, a flight cancellation, a delayed suitcase, or an unforeseen event, it's important to ensure you're adequately protected. For more information or advice visit https://www.tripadeal.com.au/travel-insurance

Voluntary Changes
This includes booking changes requested by you, including but not limited to those changes requiring an airline ticket or a Purchase Confirmation reissue.
 • Changes - $100.00 per booking + any additional charges applied by the airline/cruise company/accommodation/other travel providers.
 
Name Changes Due To Passenger Error
If the incorrect name has been advised to TripADeal, charges of $100.00 per booking + any additional charges applied by the airline/cruise company/accommodation/other travel providers.
 
Supplier Fees
In the event the Travel Offer you have purchased is unable to proceed, and/or a travel Supplier is unable to fulfil the Travel Offer due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. TripADeal has committed to these costs as your Agent and will endeavour to recover all funds committed and/or paid for your Travel Offer, but this may not be possible in all circumstances. If refunds are not available from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. In the event, TripADeal is unable to obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee. This fee is not revenue-raising and is paid to or withheld by our suppliers when recovering payments.