Terms and Conditions ('Terms')

Important: Please refer to TripADeal's Travel Advice page for our latest travel updates. For the latest government travel updates, please see the Smartraveller website.

TripADeal Pty Ltd (ABN 50 149 240 433) is a wholly owned subsidiary of Qantas Airways Limited (ABN 16 009 661 901).

Please read these Terms carefully, as they apply to each traveller included in your booking and contain important information about your legal rights, remedies and obligations. You must not make any booking unless you understand and agree with these Terms.

These Terms are applicable on and from 20 November 2024. For purchases prior to 20 November 2024, the applicable terms and conditions can be accessed here

Important Information about your booking

By placing a booking with us, you acknowledge the following important information:

• we act as your booking agent; TripADeal is a Booking Services provider, and curates the Travel Offers available on our website. We act as your booking agent, and we receive payment for the Booking Services as part of the booking price, however, we do not provide any of the Travel Services (flights, accommodation, tours or other products or services) included in your booking – the Travel Services are provided by a number of third party Travel Suppliers.
• each booking is unique; our Travel Offers are made up of a variety of different components and are, during the booking process, uniquely tailored to suit your requirements, for example, departure dates and ports, flight and room upgrades, tour inclusions, etc.
• changes/modifications to your booking may not be possible; once your booking has been made, changes or modifications may not be possible, and where possible, may incur a fee. It is important to ensure that you have all of the required information available at the time of booking (or shortly thereafter), the information you provide during the booking process is accurate and up to date, and that you read the Travel Offer carefully before placing your order.
• Travel Offers are a package; our Travel Offers have been curated into package offerings and must be used as a package – individual components cannot be used independently of the full package offering.
• our Travel Offers are generally non-refundable for change of mind: in order to provide great value Travel Offers, we work with a variety of Travel Suppliers to find the best deals – this often means the Travel Suppliers’ offerings are non-refundable for change of mind to ensure the best price. We recommend that you do not place an order with us until you are ready to commit to your selected travel arrangements and you obtain travel insurance as soon as you make a booking with us.

1. Definitions

In these Terms:

Account Holder means the named person who placed the order in respect of a Travel Offer.

Credit Note has the meaning set out in clause 27 of these Terms.

Customer, passenger, traveller, youor your shall mean the named person who places the order and where the context requires (including in respect of liability and responsibility provisions) includes all persons included on bookings and/or intending to travel on the order.

Qantas Points means points in the QFF Program.

QFF Members means individuals who are members of the QFF Program.

QFF Program means the loyalty program known as the Qantas Frequent Flyer program.

QFF Terms means the terms and conditions of the QFF Program, as amended by Qantas from time to time.

Supplier Terms means the terms and conditions for the Travel Services that we negotiate with the Travel Suppliers.

Travel Offer means an offer for the travel products and services available for booking on our website. A Travel Offer may include flights, cruises, travel, accommodation, tours or other activities

Travel Services means any travel products or services including flights, cruises, travel, accommodation, tours or other activities included in your booking.

Travel Supplier means any third party suppliers, including airlines, coaches, rail and cruise or ferry operators, land carriers, hoteliers, tour operators, tour guides, tour directors, other travel agents, meal facilitators and providers of any other product or service included in your booking.

TripADeal, us, we or our means TripADeal Pty Ltd (ABN 50 149 240 433). In the context of limitations of liability and responsibility, it also includes our directors, officers, employees, contractors, agents, affiliates, successors, representatives, and assigns, and our parents, subsidiaries, associated entities, related bodies corporate, affiliates and their respective directors, officers, employees, contractors, agents, affiliates, successors, representatives, and assigns.

Voucher has the meaning set out in clause 28 of these Terms.

2. Booking Services - Our role as your agent

TripADeal provides you with booking and advisory services in respect of travel, accommodation and other leisure activities (Booking Services).

TripADeal is acting as your booking agent (and not the agent of any Travel Suppliers) in providing its Booking Services to purchase Travel Services from Travel Suppliers. TripADeal is not itself a Travel Supplier. TripADeal books the Travel Services on your behalf with Travel Suppliers. The applicable Supplier Terms apply to you, and you should obtain (see clause 3 below) and read the applicable Supplier Terms.

You and each traveller acknowledge that TripADeal has no direct control over any of the Travel Services provided in connection with your booking.

3. Acknowledgment of terms

By making a booking with us, you are acquiring Booking Services from us. The Travel Suppliers (and not TripADeal) will provide you with the Travel Services. Details of each Travel Supplier and its Supplier Terms may be:

• provided with your booking information,
• included in subsequent communication from us,
• made available from the Travel Supplier, or
• made available from us upon your reasonable request.

The Supplier Terms may include rules and restrictions about the use and availability of products and services, refund and cancellation policies and the limitation or exclusion of liability for death, personal injury, delay and loss or damage to baggage. It is your responsibility to obtain and read all of the Supplier Terms. Except as otherwise stated, the Travel Offer details and these Terms shall prevail to the extent of any inconsistency with the Supplier Terms.

By proceeding with your booking, you acknowledge and confirm that:

• you have read, understood and agree to be bound by these Terms, the Supplier Terms (as applicable) and any other specific terms and conditions that apply to the products and services that you purchase, including those set out in the details for your Travel Offer;
• you are aware of and will comply with any and all health, medical, Visa and passport requirements of the country or countries you intend to visit, as well as the responsibility to obtain all required documentation or vaccinations prior to travel;
• you are 18 years of age or over, and have the legal right, authority and capacity to place an order and act on behalf of yourself and each of the travellers for whom you are placing the order and all persons intending to travel on the order;
• you and each of the travellers consent to the collection, holding, processing, use and disclosure of personal information in accordance with our Privacy Policy.

In administering these Terms, TripADeal will only deal with the named person who placed the order in respect of a Travel Offer or any resulting travel (Account Holder). Personal information contained in our records will not be disclosed to any external organisations except in accordance with our Privacy Policy, including where required for authorised purposes or with the consent of the Account Holder.

These Terms apply to any bookings you make with us (over the phone, over our website or by email). These Terms also apply to communications and/or orders made directly with our consultants, whether over the phone, by email, via social media/online chat, in-store, and to orders placed online via our website.

We strongly recommend you take out appropriate travel insurance to cover your travel arrangements. Your insurance protection should include cover for cancellation, medical and repatriation expenses, personal injury and accident, death and loss of personal baggage and money and personal liability insurance. Insurance cover offered by credit card companies or reciprocal medical cover agreements may not be comprehensive. Travel insurance is strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel.

4. Travel Offers

Promotion on our website of travel offers for Travel Services (Travel Offer) does not constitute a legally binding offer, but rather, an invitation to book travel subject to our inventory allocation system.

Each Travel Offer will list the available travel period and/or specific departure dates, any high season surcharges, solo supplement option (where applicable) and the number of adults and/or children the offer is valid for when purchasing a quantity of 1 (subject to rooming configurations) in the important information section of the Travel Offer home page.

TripADeal may modify, change, extend, withdraw, remove or cancel any Travel Offer (or any part thereof) at any time before or after a booking is made. Changes or modifications can include variances to the Travel Offer including the overview, the itinerary, the listed summary of tour inclusions and the important information sections (which includes all published prices, government taxes, levies, fees, fuel surcharges, validity, mandatory surcharges and itinerary elements (including listed inclusions, listed exclusions, departure dates, departure cities, travel group size, flight options, cruise options, listed accommodation, touring sites and schedule, ground transport, transfers and flight routing)). Some or all of these changes may be subject to factors outside of TripADeal’s control.

In the event of a material change to a Travel Offer occurring after booking and prior to travel, we will use reasonable endeavours to arrange the supply of an alternative component to a comparable or higher standard. Such changes will be communicated to affected customers.

TripADeal and the Travel Suppliers may upgrade customers at their own discretion, without justification or explanation. Where for logistical reasons an upgrade is required, we will use a higher standard than that which was purchased. However, where an upgrade is not available for all travellers, we will ensure each traveller will at a minimum receive what was specified at the time of purchase. TripADeal has no obligation to provide complimentary upgrades and will not compensate or refund customers who do not receive a complimentary upgrade.

Subject to any rights and/or remedies you may have under the Australian Consumer Law, TripADeal is not responsible or liable for any errors, omissions, interruptions, or inaccurate, misleading or untrue information provided, or non-delivery of information, by the Travel Suppliers (for example, aircraft substitutions, renovations occurring at hotels, swimming pool closures, accommodation inclusions or changes to inclusions, breakdowns, repairs, upgrade or maintenance of systems).

5. Travel Offers - Buy now choose dates later

Some Travel Offers will be described as 'Buy Now Choose Dates Later' (Buy Now Choose Dates Later Travel Offers).

All travel dates for your Buy Now Choose Dates Later Travel Offer are subject to availability at all times.

Each Buy Now Choose Dates Later Travel Offer will include details of any additional terms and conditions applicable to that offer (Buy Now Choose Dates Later Terms). Those terms (including any special conditions in respect of cancellation and variation of travel dates) shall prevail to the extent of any inconsistency with these Terms. Before you can place an order for a Buy Now Choose Dates Later Travel Offer, at the point of payment, you will be required to acknowledge and confirm that you have read and accepted the Buy Now Choose Dates Later Terms.

Your email confirmation for any Buy Now Choose Dates Later Travel Offer is not a confirmation of booking. You must book your travel dates on or before the booking expiration date set out in the Buy Now Choose Dates Later Terms (Booking Expiration Date).

Once you select and confirm your travel dates, you will be sent an Order Confirmation email for your Buy Now Choose Dates Later Travel Offer, including details of the travel dates.

Unless the Buy Now Choose Dates Later Terms provide otherwise, if you do not make your booking on or before the Booking Expiration Date, we will cancel your order in accordance with our Cancellation and Refund policy, provide you with a Credit Note for the full amount paid.

Unless the Buy Now Choose Dates Later Terms specify otherwise, you shall be entitled (subject at all times to availability) to make one change to the booked dates of your Buy Now Choose Dates Later Travel Offer. To change your travel dates, you must contact the TripADeal service team via our Contact Page or by telephone on 1300 523 964 to confirm your new travel dates. If your new travel date is subject to seasonal surcharges, you will be required to pay the difference prior to confirmation of the date change. Please note that not all deals are eligible for a change of dates. It is your responsibility to check if date changes are available for your Travel Offer before placing your order.

If you change your travel dates, you will be sent an updated Order Confirmation email for your Buy Now Choose Dates Later Travel Offer, including details of the new travel dates.

If there are no alternative travel dates available or such dates are unsuitable to you, then you may contact TripADeal and request a Credit Note. Such requests must be made at least 14 days before your first confirmed travel date, otherwise your booking will be cancelled and our Refund and Cancellation Policy will apply.

Cancellation terms of the Buy Now Choose Dates Later Travel Offers vary between Travel Offers and will be specified in the Buy Now Choose Dates Later Terms.

6. Travel Offers - Hotel Only

We offer some hotel only Travel Offers on our website, listed on our website under the ‘Hotels’ tab. Where an offer is for a hotel stay only, that offer is sourced from Expedia as a third party intermediary, or additional agent, to facilitate your booking with the Travel Provider. Your booking may reference Expedia as the booking agent.

Expedia's terms and conditions apply to these Travel Offers along with the information set out in your Order Confirmation email.

7. Travel Offers - Cruise Only

We offer some cruise only Travel Offers on our website, listed on our website as ‘Cruise Only’. These Travel Offers are not package offerings and include only the cruise selected by you during the booking process. Each Cruise only Travel Offer will include details of any additional terms and conditions applicable to that offer. Those terms (including any special conditions in respect of cancellation and variation of travel dates) shall prevail to the extent of any inconsistency with these Terms.

8. Pricing and payment

All prices of our published Travel Offers are listed in Australian Dollars (AUD) unless stated otherwise. The published prices of the Travel Offers include all Australian taxes, charges and service fees, including GST (where applicable). All prices are subject to availability and can be withdrawn or varied without notice.

Payment can be made with Paypal, PayTo, ZipMoney, by credit card, by bank transfer (BPay) or for eligible customers on selected products and services, and subject to applicable terms and conditions, by redeeming Qantas Frequent Flyer points. A fee of 0.6% applies to payments made using Visa & MasterCard debit cards, 1.0% on Visa & MasterCard credit cards, 3.0% on American Express and 1.5% on PayPal is applicable and these fees are subject to change.

If you choose to pay by bank transfer (BPay), please note that a $100 non-refundable deposit is required to be paid to us by credit card to hold your order until the balance of your payment is received. Your order is not secured until the full payment of funds has cleared into our account. If we do not receive the full balance of your payment within five business days of securing your order or you otherwise cancel the order prior to making payment in full, you agree to forfeit the $100 deposit to us at the time of cancellation as liquidated damages to compensate us for our costs and losses associated with holding the order for you (and not as a penalty). You acknowledge and agree that we are not obliged to provide, and you are not entitled to, any refund or reimbursement of the deposit in such circumstances.

We use reasonable endeavours to list any likely mandatory surcharges, optional or mandatory gratuities, government taxes, levies, fees or other charges that are in addition to the base price of the Travel Offer in the important information section on the Travel Offer home page. Mandatory surcharges may include seasonal surcharges, second person surcharges, solo traveller surcharges, departure date and/or city surcharges or the selection of additional optional extras. Any payment in this regard must be made in line with the payment instructions in this section. Mandatory surcharges are subject to change and TripADeal has no control over such changes, and we do not accept responsibility or liability for any changes to these fees after order placement.

Price Fluctuations

The price payable for a Travel Offer or a requested upgrade within a Travel Offer is subject to a number of factors outside of TripADeal’s control, including currency fluctuations, fuel surcharges and airfare increases.

If the cost of a Travel Offer, or a requested upgrade within a Travel Offer, increases by 10% or more between the time of booking and the time of travel, we may at our election either charge you an additional amount to reflect this cost increase, or cancel your booking.

• If we cancel your booking in full, you will receive a full refund.
• If we cancel a requested upgrade to your booking, we will refund the amount paid for the optional upgrade.
• Subject to any law which cannot be excluded, including the Australian Consumer Law, if we cancel your booking, we will not be liable to you for any amount in excess of the booking price paid.

If we choose to charge you an additional amount to reflect this cost increase, you will have the right to accept the price increase and continue with your travel plans, or to cancel your booking for a full refund. If you elect to cancel your booking, subject to any law which cannot be excluded, including the Australian Consumer Law, we will not be liable to you for any amount in excess of the booking price paid.

We reserve the right not to honour any published prices where we have made a mistake in advertising a travel offer that fundamentally misstates the product or service that is the subject of the travel offer, and we cannot supply what was stated or there is a pricing error or mistake that is reasonably obvious in a Travel Offer.

9. Deposit and Instalment Payments

Purchase of Travel Offers by Deposit and Instalment Payments

If a Travel Offer is eligible to be booked by deposit and instalments, then the Travel Offer will specify deposit and instalments as a payment option and will detail the payment schedule applicable to that Travel Offer. Not all Travel Offers are eligible to be booked using deposit and instalments. Deposit and instalments bookings are subject to a non-refundable service fee of $149 in addition to the cost of the Travel Offer.

Deposit and instalments bookings must be paid using either a credit card or PayTo. At the time of booking, you will be required to provide TripADeal with either a credit card or a PayID to pay the service fee, initial deposit, and all subsequent instalment payments. The credit card surcharges listed in clause 8 above apply to all credit card payments.

By placing a booking using deposit and instalment payments with a credit card, you consent to:

• TripADeal storing your credit card information, either directly or through a third-party payment provider, to allow for payment of the required instalments; and
• TripADeal initiating payment for the agreed instalments with your stored credit card at the times and for the amounts specified in the Travel Offers Deposit Pay payment schedule, unless you otherwise cancel your purchase in accordance with these terms.

You acknowledge that by entering your credit card details for a booking using deposit and instalment payments (or replacing your credit card details with a new credit card) TripADeal will conduct a pre-authorisation of your card, which will charge an amount of $0.01 to your card for authorisation purposes. This amount will be refunded back to your card immediately after the card has been validated.

By placing a booking using deposit and instalment payments with PayTo, you agree that you will provide TripADeal with your BSB and account number, or a PayID, and you will be entering into a PayTo agreement with TripADeal for the full amount of the Travel Offer price, plus the applicable service fee. You understand and acknowledge that your PayTo agreement may only specify the full price of the booking and not the breakdown of the instalment amounts, however TripADeal will only access funds under the PayTo agreement in accordance with the payment schedule specific to your Travel Offer.

Cancellation of Travel Offers booked with deposit and instalment payments

If you have purchased a Travel Offer using deposit and instalment payments and notified TripADeal that you wish to cancel your booking, TripADeal will cancel all future scheduled payments for that Travel Offer.

You acknowledge and understand that the payment schedule for each Travel Offer has been determined by TripADeal with reference to the performance by TripADeal of the Booking Services, and the timing of non-refundable payments required to be made by TripADeal to Travel Suppliers. Subject to your rights under the Australian Consumer Law and our Cancellation and Refund Policy, all instalments paid are non-refundable for changes of mind or cancellations by you, or if the Travel Provider’s terms and conditions provide that your payment is non-refundable.

Payment Failure for Travel Offers booked using deposit and instalment payments

When you make a booking using deposit and instalment payments, the Travel Offer page will detail the payment schedule applicable to your Travel Offer. You will be sent a payment reminder by email or SMS at least 48 hours in advance of each scheduled payment instalment.

• If your scheduled payment fails, we will notify you by email or SMS prompting you to provide updated payment details within 24 hours, at which time we will attempt to process your instalment payment for a second time.
• If your payment fails a second time we will again notify you by email or SMS prompting you to provide updated payment details within 24 hours, at which time we will attempt to process your instalment payment for a third time.
• If your payment fails a third time we will again notify you by email or SMS prompting you to provide updated payment details within 24 hours, at which time we will attempt to process your instalment payment for a final time.
• We will attempt to process your payment a maximum of four times. Failure of the final attempt to process your instalment payment will result in cancellation of your booking and our Cancellation and Refund Policy will apply.

Stored Payment Details

You may update your stored credit card at any time by calling TripADeal customer service on 1300 523 964. You can also withdraw consent for TripADeal to store your credit card details at any time by contacting TripADeal customer service on 1300 523 964, however you acknowledge and understand that if you fail to make an instalment payment when due, your booking will be cancelled and our Cancellation and Refund Policy will apply.

You may make changes to your PayTo agreement, including by changing the linked bank account, directly with PayTo. However you acknowledge and understand that if you fail to make an instalment payment when due, your booking will be cancelled and our Cancellation and Refund Policy will apply.

Changes to your Booking

If you make any changes to your booking which increase the booking price, your instalment schedule will be amended accordingly. By making a change to your booking, you agree to the amended payment schedule provided to you, and will ensure that your stored payment method is capable of processing all future instalments. Failure to make an instalment payment will result in your booking being cancelled, and our Cancellation and Refund policy will apply.

10. Order Confirmation

We may accept or reject an order for any reason after that order has been placed, including, an error in the price or description, the unavailability of any product or service, or an error in the administration of your order.

Immediately following payment in full, or payment of the deposit for bookings using deposit and instalment payments, you will receive an order confirmation via email and/or at account login via our website (Order Confirmation). Please ensure you read this Order Confirmation carefully, to ensure that your booking is accurate.

The Order Confirmation will contain helpful information including a timeline of what the traveller can expect will happen next. The booking process can vary from deal to deal so it’s important to check if you have further requirements in order to complete your booking.

Please note, we will not be liable for any expenses, fines, penalties, costs, liabilities, damages or losses incurred as a result of failure to read and follow the instructions as listed on your Order Confirmation.

11. Passenger Information Form

You will need to provide certain passenger information in order for us to commence the booking process for most Travel Offers. This passenger information is required to confirm Travel Offer itinerary elements such as airline ticketing requirements, cruise line cabin booking confirmations, accommodation rooming specifications, specific flight dietary requirements and/or medical, mobility requests.

As such, most orders will require you to submit the online passenger information form (Passenger Information Form) within 72 hours of order placement for all persons intending to travel. A link to the Passenger Information Form will be provided in your Order Confirmation and can also be accessed on the Account Holder’s account login via our website. TripADeal will use reasonable endeavours to provide reminders to complete the Passenger Information Form. The information supplied in the Passenger Information Form must be accurate and final at the time of submission. The passenger’s name and date of birth details specified in the Passenger Information Form must match the details in the passport to be used at the time of travel. Additional information such as bedding configuration, dietary, medical and mobility requirements are also requested.

Once we receive the completed Passenger Information Form we will begin the reservations process. We will input the details contained in the Passenger Information Form directly into our reservation, ticketing and booking systems. The correction of errors provided in a Passenger Information Form will be treated as a change request in accordance with clause 12 of these Terms.

Special requests, including dietary and mobility requirements, are strictly subject to availability and must be noted on your Passenger Information Form. We will make every effort to accommodate special requests, however, these cannot be guaranteed.

All customers must have a valid passport for international travel, with at least 6 months validity from the date of return and at least 2 blank pages at the time of travel. You must submit your Passenger Information Form within the specified 72 hours from order placement, even if you or anyone in your travel party is awaiting a new passport.

You will be advised how and when to supply new passport details at the time of submission of your Passenger Information Form. If you fail to comply with the deadline for the provision of new passport details, you may be booked on a different flight, train and/or be seated in a separate cabin than your travel companions (subject to availability). You will be liable for any expenses, fines, penalties, costs, liabilities, damages or losses incurred related to any required ticket reissue should the new passport details (e.g. passport number/date of issue/date of expiry/country of issue) not be supplied by the specified deadline.

TripADeal may cancel all or part of any order(s) in the instance where the Passenger Information Form is not returned within the specified period. Subject to your rights under Australian Consumer Law, TripADeal will not be liable for any expenses, fines, penalties, costs, liabilities, damages or losses incurred as a result of failure to comply with the order placement requirements listed on the Travel Offer or order completion instructions listed on your Order Confirmation. Where an order is cancelled due to noncompliance with the Passenger Information Form submission deadline, you will receive a TripADeal credit note for the total amount paid.

12. Changes to your booking

If you request a change to any aspect of your booking, we will do our best to accommodate your request, but it may not always be possible. You will be responsible for any increase in pricing that may occur as a result of your change request. All changes, including the correction of errors provided in a Passenger Information Form, will be subject to applicable fees based on the Offer Details, these Terms and the relevant Supplier Terms. The applicable fees may include any fare difference at the time, full cancellation and the cost of new fares (should changes not be permitted), Travel Supplier(s) change/reissue fees as well as TripADeal’s fee of $100 per change.

Subject to clause 15 (Force Majeure) of these Terms, to the extent permitted by applicable law, if changes are made to your booking by a Travel Supplier the Travel Supplier will generally offer you in the first instance alternative travel arrangements of comparable standard if available (and will refund any price difference if the alternative is of a lower value). Alternatively, our Cancellation and Refund policy will apply, and subject to the Supplier’s Terms, you may receive a refund or credit note for of all money paid by you in respect of that component of the booking, less any applicable fees.

13. Travel documentation and Visa requirements

The final stage of the booking process is TripADeal’s delivery of travel documentation for the Travel Offer purchased. The travel documentation contains important information such as confirmed accommodation, flight itineraries, cruise information and information on how to apply for Visas as Australian Passport holders, if required (Travel Documentation). TripADeal shall use reasonable commercial endeavours to provide the Travel Documentation 4-6 weeks prior to the core tour departure date selected.

TripADeal is not responsible for your failure to obtain a Visa in any circumstances, including if you are overseas. Only in exceptional circumstances will TripADeal provide early release of flight itineraries prior to the supply of Travel Documentation.

It’s your responsibility to check all of your Travel Documentation– including but not limited to ticketed customer names and dates of birth are as per the passport to be used at the time of travel, flight tickets, departure/arrival dates and time, cabin check-in instructions, baggage allowances, accommodation/stopover details and all links and attachments immediately upon receipt and advise TripADeal as soon as possible of any errors or changes required.

Once you have received your Travel Documentation, you are responsible for managing all aspects of your booking including (without limitation) confirming details of any changes to your flight itineraries directly with the airline at least 48 hours prior to travel and verifying the departure time. We recommend you check the airline website or phone the airline directly at least 48 hours prior to each flight. TripADeal is not responsible for communicating airline schedule changes once the Travel Documentation has been issued.

Please ensure you read your Travel Documentation carefully for details on baggage allowances as these can vary from airline to airline and country to country. Excess baggage (if your airline allows it) can be expensive and is the responsibility of the customer.

TripADeal customers are advised to check all Visa requirements prior to order placement as the organisation and obtainment of Visas, including transit Visas and re-entry permits, will be the customer’s responsibility. TripADeal recommends all travellers ensure, prior to purchasing a Travel Offer, that they understand the entry and exit rules of the destination(s) they are travelling to. To check the destination’s advice for Australian Passport holders please go to smartraveller.gov.au.

If you do not obtain the correct Visas, for whatever reason, you will be liable for any associated expenses, fees, penalties, costs, liabilities, damages or losses.

14. Cancellation and refund policy

Travel Offers listed on our website are heavily discounted and available for a limited time only. As such, our Travel Offers are generally non-refundable for change of mind, except in accordance with our Cancellation and Refund Policy.

If you have any questions about your Travel Offer, please contact TripADeal on 1300 523 964. For further information with respect to cancellation queries or for full details please refer to our Cancellation and Refund Policy.

15. Force Majeure

This clause 15 operates subject to any rights and/or remedies you may have under applicable law, including the Australian Consumer Law.

Subject to applicable law which cannot be excluded (including the Australian Consumer Law), and except to the extent a problem is caused or contributed to by our negligence, fraud, criminal conduct or wilful misconduct, any legal recourse you may have in respect of the Travel Services is against those Travel Suppliers and not against TripADeal. This includes (without limitation) where Travel Services cannot be supplied or itinerary changes occur or any other loss or damage suffered by the customer due to delay, cancellation, or disruption in any manner caused by:

• the laws, regulations, acts or failures to act, demands, orders, or interpositions of any government or any subdivision or agent thereof or other authorities, or
• acts of God including (without limitation):
• explosion or fire; or
• storm or cyclone (of any category); or
• flood, storm surge, or high or rapidly flowing water however caused; or
• landslides; or
• earthquake or tsunami; or
• volcanic eruption;
• impact of vehicles or aircraft;
• sickness, quarantine, epidemic or pandemic (including COVID-19);
• industrial action (other than industrial action limited to the affected party or a subcontractor);
• civil unrest, war (including civil war), rebellion or insurrection;
• acts of terrorism;
• theft;
• a key Supplier of the Travel Offer becomes insolvent, ceases trading or otherwise ceases to provide the goods or services that are the subject of the Travel Offer, or
• any other cause(s) beyond our reasonable control (each a Force Majeure Event).

Notwithstanding this, where a Travel Supplier is unable to provide the Travel Services that you have purchased due to a Force Majeure Event, TripADeal will use reasonable commercial efforts to arrange the supply of comparable travel products, services and itineraries, which may require you to pay additional costs. If we are unable to arrange comparable travel products, services and itineraries or you are otherwise unhappy with the alternative arrangements we can provide, our Cancellation and Refund policy will apply.

16. Liability

Certain statutory warranties under Schedule 2 of the Competition and Consumer Act 2010 (Cth) (Australian Consumer Law) may be implied for the benefit of consumers. This liability clause is subject to your rights under the Australian Consumer Law and nothing in the Terms & Conditions is intended to limit, exclude or modify or purport to limit, exclude or modify the statutory implied guarantees and/or warranties that cannot be lawfully limited, excluded or modified, including as provided for under the Australian Consumer Law or similar laws in the State and Territories of Australia (collectively, the Consumer Guarantees). Our liability will also be limited to the extent provided for under any applicable convention or relevant law which may apply.

To the extent permitted by applicable law (including the Australian Consumer Law), we do not accept any liability for any loss (including consequential loss) injury, illness, death, damage, delay (including but not limited to loss or damage to persons, baggage and property), diversion or additional expense caused either directly or indirectly by:

• use of (or inability to use) our website or any linked website;
• disruption to our website;
• the acts, errors, omissions, default or negligence of Travel Suppliers or other third parties including government authorities;
• the laws, regulations, acts or failures to act, demands, orders, or interpositions of any government or any subdivision or agent thereof or other authorities;
• Force Majeure events,

or any other event which is not is caused or contributed to by our negligence, fraud, criminal conduct or wilful misconduct.

All information on our Website relating to Travel Services or a Travel Supplier is provided by the Travel Suppliers or other independent third parties. Subject to any rights and/or remedies you may have under the Australian Consumer Law or other applicable law, we are not responsible for and make no warranty or representation about such information including the standard, class, or description of accommodation or services provided by Travel Suppliers.

In circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law).

17. Flights

TripADeal may modify, change, extend or withdraw published flight terms such as airline selection and/or scheduling with respect to the Travel Offer at any time due to changes beyond our control.

For example, this means flights may arrive a day earlier or later, involve a transit, a stopover, or a substitute airline. As airlines have the right to reschedule or cancel flights at any time, any such changes are beyond our control.

Due to scheduling used by some airlines, stop-over flights may arrive at a city very early in the morning and/or may depart very late at night. Please note that standard hotel check-in is after 2:00 pm and check out at 11:00 am and any early or late check-in requirements will be the responsibility of and at the cost to the customer, are subject to availability and are to be directly arranged with the accommodation provider.

TripADeal Flight Ticketing Policy operates using minimum connecting times as per International Air Transport Association, airport and airline specifications. Flight sectors are booked as advised by the operating airline and in accordance with their terms and corresponding airport regulations.

Flights are booked in a ‘sequence’ whereby if flights are missed or customer(s) fail to check-in or notify of a cancellation or forfeiture and are subsequently considered a ‘no-show’, the remaining flight sectors are cancelled. Please note, this is not a decision made by TripADeal, this is a decision made by the airline.

Following your flight tickets being issued with the airline, in the event of a flight/ticket being cancelled, changed and/or delayed, TripADeal is not able to reverse this decision and the customer bears full responsibility of all costs or losses involved including (without limitation) costs to re-book flight tickets, purchase additional accommodation, lounge passes and/or transfers. No refunds, free of charge replacement tour departure dates or other itinerary changes are permissible in such circumstances.

Please also note, significant delays may result in a ‘no-show’ and involuntary cancellation with respect to pre-booked accommodation unless prior notice is provided, particularly in relation to delayed arrivals into a stopover destination.

If for any reason, a customer cannot make their flight, they must contact the airline immediately so as to attempt to avoid losing the entire booking, and/or incur extra costs at the customer's expense. Customers who fail to notify the airline prior to check in closing will be liable for any airline no-show fees.

Additionally, in the event of a significant departing flight schedule change that is greater than an hour delay, customers will need to notify the local tour guide/hotel/transfer service via the specific contact details provided in the Travel Documentation. Customers may also contact the TripADeal 24/7 emergency line.

For further information please refer to our Flights Policy.

18. Cruises

If for any reason, a customer cannot make any scheduled cruise departure, they must contact the cruise or local tour operator directly and immediately so as to attempt to avoid losing the entire booking, and/or incurring extra costs at the customer’s expense.

In the event of a missed cruise departure, all costs involved to re-book the cabin/cruise, and/or transfers/accommodation to catch up with the cruise are the responsibility of the customer. Where it is not possible to re-book the cruise, or otherwise catch up with the cruise, your failure to make your scheduled cruise departure will be treated as a no-show and our Cancellation and Refund policy will apply.

Customers will need the information contained in the Travel Documentation before finalising the cabin check-in process. Some cruise lines require passengers to travel with their passport even if the cruise does not leave the country. It is your responsibility to ensure you have all required documentation with you.

Except as otherwise specified in the Travel Offer or Travel Documentation, cabin category selection, cabin upgrades, and any other cruise-related requests are strictly subject to availability and are not guaranteed. Except where the Travel Offer expressly provides “Cruise Customisation” is available, cabin placement shall be allotted on a run of ship basis and some cabins will have obstructed views.

19. Arrive early/stay behind

The options to arrive early/stay behind are available on most of our international Travel Offers. The fees charged in selecting these options relate to fees and charges in connection with changes made to flight dates and times. Additional fees and charges may be payable in connection with schedule changes to the flights and these fees and charges do not include extra nights’ accommodation, meals and/or airport transfers, which will be at your own cost.

In addition, airport transfers listed as an inclusion on the Travel Offer are considered void in the event that you require the services outside of the allocated collection time scheduled for the core tour group by selecting an arrive early/stay behind option. As such, you will need to arrange your own transfers at your cost. You will need to provide the number of nights you wish to arrive early/stay behind via the calendar function when placing your order. These requests are subject to availability at the time of ticketing and any block out dates listed within the “important information” section of the Travel Offer.

20. Shopping and purchases on tour

TripADeal does not ensure or guarantee the quality or value of any goods purchased or the suitability of any retail outlets visited during travel. The purchasing of goods and the use of a credit card for those transactions is entirely at your own risk and you must at all times use your own discretion.

We will not be liable for any expenses, fees, penalties, costs, liabilities, damages or losses incurred as a result of transactions you make while travelling. Please also note, it is your responsibility to declare all relevant items to comply with local and Australian customs laws. Any items that are confiscated will not be reimbursed to you by TripADeal.

21. Customer Code of Conduct

TripADeal has a Customer Code of Conduct that establishes the standards of behaviour we expect you and each traveller to uphold when dealing with our staff, the Travel Suppliers, other travellers on your tour and generally while travelling.

We may refuse a request to place a booking, or otherwise cancel a booking that has already been placed, without liability on our part, where you are in breach of our Customer Code of Conduct, or we reasonably believe that you will be in breach of our Customer Code of Conduct, when dealing with our staff, the Travel Suppliers, other travellers on your tour and generally while travelling.

We may remove any person from a tour where that person has breached our Customer Code of Conduct.

If you are removed from the tour for a breach of our Customer Code of Conduct, or for a breach of the Supplier Terms, any unused portion of the package will be non-refundable in accordance with our Cancellation and Refund Policy and cannot be exchanged for other services or cash. Any additional costs associated with your removal from the tour are your responsibility and not the responsibility of TripADeal.

We may also remove any person(s) from a tour where we reasonably believe the customer is unable to undertake the requirements of the tour, including as a result of physical or mental impairments, or other medical reasons.

Aside from permissible free time as listed on the itinerary, all persons on the tour are required to remain with the tour for its full duration unless previously arranged and approved by TripADeal. Should it become necessary for any person to leave the tour without prior approval for any reason, TripADeal or the local tour operator must be notified immediately.

If a customer is found to be non-locatable as determined by the Travel Supplier (acting reasonably), the local authorities will be contacted and the remaining components of their tour will be cancelled. Please note that in some countries it may be considered illegal to travel outside of an official tour group.

If we cancel any remaining component of a tour as detailed above, our Cancellation and Refund Policy will apply to any unused portion of your booking.

Prior to order placement, it’s your responsibility to be aware of the safety, local conditions, and issues that may exist/arise at your travel destination(s). You are responsible for complying with all local laws, regulations and customs in all countries and locations to which you travel, which in some cases can be very different from those at home.

We recommend that you contact DFAT or visit their website smartraveller.gov.au for current advice.

You can also register your travel plans with DFAT so you’re easily contactable in case of emergency.

22. Complaint procedure

We are committed to dealing with complaints quickly and effectively. If a problem occurs whilst in transit, on route, within the destination or on your journey home, you must attempt to find a resolution locally with the relevant Travel Supplier within 24 hours as a first step.

All complaints need to be made via the Online Feedback Form, where the details of the issue are to be recorded. The form can be accessed via the Support Page or logging in through the ‘My Deals’ section using customer login details.

By completing the form, TripADeal will assess and seek an appropriate resolution to the issue. Complaints must be received within 30 days from the return of travel, or from the date the incident occurred.

23. Complaint procedure

Our Website General Terms of Use apply to your access to, and use of, the TripADeal website. The Website General Terms of Use form a part of these Terms and is available here.

24. Privacy policy

Our Privacy Policy governs the collection, use and disclosure of your personal information by us. The Privacy Policy forms a part of these Terms and is available here.

25. Privacy policy

From time-to-time TripADeal may conduct promotions including but not limited to credit/coupon/voucher promotions and other giveaways or competitions. You should refer to the terms and conditions of such promotions which are normally posted on our website or otherwise are provided on request.

26. Monies not held on trust

All monies paid by you to us will be the property of TripADeal and may be paid to Travel Suppliers on or before the date upon which the services to which the money relates are to be provided. You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer monies. All monies paid by you to us will be the property of TripADeal, but some of it might also be or become a debt due and payable by us to the Travel Supplier, in accordance with the payment terms we have agreed with that Travel Supplier (net of any form of remuneration to which we are entitled). Payment will generally be made to the Travel Supplier before the Travel Services to which the money relates are provided. However, in some cases, payment will be made to the Travel Supplier after the Travel Services (to which the money relates) have been provided to you. In respect of monies paid for flights for an IATA airline, such monies might be held on trust for that IATA airline, in accordance with the payment terms we have agreed with that IATA airline.

27. Credit Note Terms & Conditions (‘Credit Note T&Cs’)

A Credit Note is a credit issued by TripADeal in relation to a booking that is subsequently cancelled. All Credit Notes issued by TripADeal from time to time shall be subject to the below Credit Note T&Cs.

• Your Credit Note will be valid until the expiry date provided with your Credit Note (Term). You may redeem your Credit Note during the Term for a future booking which may include travel that commences after the expiration of the Term.
• A Credit Note may be used for one or multiple future travel bookings.
• Except as otherwise stated in these Credit Note T&Cs or in certain circumstances under the Australian Consumer Law, Credit Notes:
  • are non-refundable;
  • may be non-transferable where specified by the Travel Supplier, such as an airline or cruise line;
  • are not cash or currency, and are not a gift card;
  • cannot be redeemed for cash or credit;
  • cannot be used or re-issued after the Term except at the sole discretion of TripADeal; and
  • may be subject to additional terms and conditions as agreed in writing between TripADeal and you from time to time.
• You must not purchase or sell Credit Notes and TripADeal does not sell Credit Notes. At all times, Credit Notes remain the property of TripADeal.
• If you initiate a credit card dispute or chargeback with your bank or credit card company or if you institute recovery proceedings in any Court or Tribunal, for the return of the funds charged for your travel booking, we will not be required to give you a Credit Note in respect of such booking. TripADeal reserves the right to refuse, void, cancel, reject or hold for review your Credit Note if we believe that you have initiated a chargeback for your travel booking and also elected to receive a Credit Note despite the chargeback.
• By accepting a Credit Note, you are agreeing that the Credit Note is in lieu of any refund you might be entitled to receive in connection with cancelling your travel booking whether under the Cancellation and Refund Policy, in these Terms, or applicable law. By electing to receive a Credit Note and/or by using the Credit Note you are agreeing to these Credit Note T&Cs.
• Subject to any rights or remedies you may have under the Australian Consumer Law, upon acceptance by you of a Credit Note, you release TripADeal from any and all claims and liabilities, without limitation, relating to your travel booking, your inability to complete the travel booking, and/or any refund or compensation you might be entitled to in relation to cancelling your travel booking.
• Except where prohibited by law, TripADeal reserves the right to refuse, void, cancel, reject or hold for review any Credit Note mistakenly applied in an incorrect denomination or applied or procured, directly or indirectly, in connection with fraudulent actions, fraudulent claims, compensation, abuse or in connection with any violation of these Credit Note T&Cs or TripADeal’s Terms. TripADeal also reserves the right to any remedy, including disqualifying you from participation in the Credit Note offer, if it suspects or determines that you have committed fraud or otherwise violated the Credit Note T&Cs or TripADeal’s Terms.

We may update these Credit Note T&Cs at any time without prior notice. If we amend these Credit Note T&Cs, we will post the amended Credit Note T&Cs on the tripadeal.com.au website, applications, or services, which are effective upon posting. Use of any Credit Note after any amendment shall constitute consent to such amendments.

28. Voucher Terms and Conditions (‘Voucher T&Cs’)

A Voucher is a form of discount issued by TripADeal as a gesture of goodwill, for promotional purposes, or for other gratuitous reasons. All Vouchers issued by TripADeal from time to time shall be subject to the below Voucher T&Cs.

• Your Voucher will be valid until the expiry date provided with your Voucher (Term). You may redeem your Voucher during the Term for a future booking which may include travel that commences after the expiration of the Term.
• A Voucher may only be used for one future travel booking and any unused amount will be forfeited.
• Except as otherwise stated in these Voucher T&Cs, Vouchers:
  • are non-refundable;
  • are non-transferable;
  • are not cash or currency, and are not a gift card;
  • cannot be combined with other offers, vouchers or discounts;
  • cannot be redeemed for cash or credit;
  • cannot be used or re-issued after the Term; and
  • may be subject to additional terms and conditions as agreed in writing between TripADeal and you from time to time.
• You must not purchase or sell Vouchers and TripADeal does not sell Vouchers. At all times, Vouchers remain the property of TripADeal.
• Subject to any rights or remedies you may have under the Australian Consumer Law, upon acceptance by you of a Vouchers, you release TripADeal from any and all claims and liabilities, without limitation, relating to your travel booking, your inability to complete the travel booking, and/or any compensation you might be entitled to in relation to your travel booking.
• Except where prohibited by law, TripADeal reserves the right to refuse, void, cancel, reject or hold for review any Vouchers mistakenly applied in an incorrect denomination or applied or procured, directly or indirectly, in connection with fraudulent actions, fraudulent claims, compensation abuse or in connection with any violation of these Voucher T&Cs or TripADeal’s Terms. TripADeal also reserves the right to any remedy, including disqualifying you from participation in the Voucher offer, if it suspects or determines that you have committed fraud or otherwise violated the Voucher T&Cs or TripADeal’s Terms.

We may update these Voucher T&Cs at any time without prior notice. If we amend these Voucher T&Cs, we will post the amended Voucher T&Cs on the tripadeal.com.au website, applications, or services, which are effective upon posting. Use of any Voucher after any amendment shall constitute consent to such amendment.

29. Using Qantas Points

29.1. Using Qantas Points for your booking

QFF Members may redeem Qantas Points to reduce the balance owing for certain TripADeal products (Eligible Products). If you choose to use Qantas Points to purchase an Eligible Product, this section applies and prevails over any other section of these terms to the extent of any inconsistency.

If the booking for the Eligible Product is subsequently delayed or cancelled, the Cancellation and Refund Policy applies.

Only the lead traveller, the primary contact for the booking, will be able to use Qantas Points to purchase Eligible Products.

To redeem Qantas Points, the QFF Member must authenticate their QFF Program membership using the process set up by TripADeal for that purpose (or if there are multiple such processes, one of those processes), and TripADeal will only recognise (and will only be able to access for the purposes of reducing the amount payable for Eligible Products) the points value that is authenticated with Qantas.

If TripADeal is not able to authenticate your QFF Program membership, or that a sufficient Qantas Points balance is available for use, then TripADeal will not complete the redemption. Use of Qantas Points is subject to the QFF Terms, and any disputes regarding Qantas Points balances are between you and Qantas.

Eligible Customers may redeem any amount of Qantas Points towards the purchase of an Eligible Product, subject to:

• a minimum redemption of 4,000 Qantas Points per transaction; and
• having a sufficient Qantas Points balance at the time of the redemption.

TripADeal may make available:

• Qantas Points only offers where Eligible Products are acquired entirely via redemption of Qantas Points; and/or
• Qantas Points Plus Pay offers where Eligible Products are acquired by a combination of cash and redemption of Qantas Points.

TripADeal will provide a discount to the purchase price based on the number of Qantas Points redeemed as part of the transaction, at the redemption value shown on the payment screen (or otherwise communicated during the purchase process) for the relevant transaction. Redemption rates are not fixed and may change over time and between transactions.

The number of Qantas Points redeemed will be deducted from the Eligible Customer’s Qantas Points balance (and there may be some delay in the transaction appearing in the Eligible Customer’s transaction history with Qantas).

29.2. Earning Qantas Points

QFF Member may also earn Qantas Points in connection with eligible bookings that you make with TripADeal. Some booking types may be ineligible to earn Qantas Points from time to time (for instance, some marketing or promotional vouchers or coupons may not earn Qantas Points).

You must be a QFF Member to earn Qantas Points. A joining fee may apply. Membership and points are subject to the QFF Terms.

To earn Qantas Points with TripADeal, QFF Members must provide their QFF Program membership number and last name at checkout (or otherwise prior to the time of departure). QFF Program membership numbers cannot be provided after departure. Only the lead traveller, the primary contact for the booking, will earn Qantas Points. Currently, the earn rate is 3 Qantas Points per AU$1 spent (including GST), but may change from time to time and between bookings or travel types (as advised by TripADeal for each eligible booking). Qantas Points will not be earned and cannot be redeemed on any amounts payable directly to the relevant third party Travel Supplier. Qantas Points will be credited to a QFF Member's account up to eight weeks after holiday completion. Qantas Points can be earned on cancelled bookings where a credit or refund has not been provided for the amount paid to TripADeal.

30. General

30.1. Entire agreement

These Terms & Conditions must be read in conjunction with the Complaints Policy, the Cancellation and Refund Policy, our Privacy Policy, our Website General Term of Use and any other TripADeal policy as the case may be and as varied from time to time, which together constitute the entire agreement between you and TripADeal as to the subject matter set out in them and supersede all previous negotiations, understandings, representations, warranties, memoranda or commitments.

30.2. Relationship

Except where otherwise expressly stated, these Terms & Conditions do not create any relationship of principal and agent, joint venture, partnership or fiduciary relationship between you and TripADeal and you agree that you are an independent entity.

30.3. Assignment

You must not assign, transfer or novate these Terms & Conditions or any rights or obligations under these Terms & Conditions without the prior written consent of TripADeal.

Subject to relevant laws, TripADeal may assign, transfer or novate these Terms & Conditions or any rights or obligations under these Terms & Conditions (including any Order Confirmation). Without limitation this, if TripADeal merges, sells or otherwise is the subject of a change of control, including in respect of its business or this website, TripADeal reserves the right, without giving notice or seeking consent, to transfer or assign your personal information, content and rights that TripADeal has collected from you and any agreements to which you are party with TripADeal its assignee, transferee, novatee or parent company, as the case requires.

30.4. No waiver

You may not rely on our words or conduct as a waiver of any right unless that waiver is in writing and signed by TripADeal.

30.5. Interpretation

In these Terms & Conditions:

• words in the singular include the plural and vice versa;
• if a word or phrase is defined its other grammatical forms have corresponding meanings;
• ‘includes’ means includes without limitation; and
• an obligation to use reasonable endeavours does not require a party to incur a commercial detriment or payment obligation.

30.6. Severability

To the extent that any clause or part of any clause is in any way unenforceable, invalid or illegal, it is to be read down so as to be enforceable, valid and legal. In the event this is not possible, the clause (or where possible, the offending part) is to be severed from this these Terms & Conditions without affecting the enforceability, validity or legality of the remaining clauses (or parts of those clauses as the case may be) which will continue in full force and effect.

30.7. Jurisdiction and governing law

These Terms & Conditions will be governed and interpreted in accordance with the laws of New South Wales, Australia. You irrevocably submit to the non-exclusive jurisdiction of the courts of the State of New South Wales.

30.8. Survival

Any clauses which are expressed to or are, by their nature, intended to survive expiry or termination of these Terms & Conditions or any agreement entered into under them will survive expiry or termination of such terms or agreement for any reason.

30.9. Intellectual Property

TripADeal reserves all intellectual property rights, including but not limited to, copyright in material and/or Booking Services provided by us. Nothing in these Terms & Conditions gives you a right to use any of our marketing material, business names, trademarks, logos, domain names or other distinctive brand features without our prior written consent.

Certain trademarks used on the Website may belong to third parties and are used with their consent and remain the intellectual property of those third parties.

If you correspond or otherwise communicate with us, you grant TripADeal an irrevocable, perpetual, non-exclusive, royalty-free, world-wide licence to use, copy, modify, display and distribute the content of your correspondence or communication and to incorporate the content into other works in order to publish and promote such content. This may include (without limitation) publishing testimonials on the TripADeal website and developing improved products or services based upon any of your materials, ideas or suggestions.