2 for 1 Warriors of China

• Return international flights (economy class) surcharges may apply

• 10 nights of 4-star hotel accommodation

• Enjoy daily breakfast and one lunch

• English-speaking tour guides
• Airline taxes and surcharges

• Transportation by private air-conditioned vehicles
• Three high-speed train journeys (or domestic flights)

• Return airport transfers

Today depart Australia on your flight to Beijing, China. Upon arrival, a tour representative will meet you at the airport and transfer you to the hotel.

Please note:
• Some travellers may depart on Day 0.
• Some travellers may have an overnight layover in China with accommodation and transfers provided by the airline.
• Some travellers may have an overnight layover in an Australian city with airport accommodation provided (excluding transfers).
• Some travellers may arrive early in the morning of Day 2.

Overnight: Beijing Friendship Hotel or similar, Beijing

Meals included: In-Flight

After breakfast, your exploration of Beijing begins with a visit to a Pearl Factory to gain a little knowledge of fresh pearls. Then visit Tiananmen Square, one of the largest public squares in the world, followed by the Imperial Palace in the Forbidden City. The Forbidden City, known officially as the Imperial Palace Museum, was originally constructed by Emperor Yong Le, the third Emperor of the Ming Dynasty. The palace was built between 1406 and 1420, but was burnt down, rebuilt, sacked and renovated countless times, so most of the architecture you can see today dates from the 1700s and onwards. Finish the day back at your hotel where you can enjoy the remainder of the day at leisure, or alternatively take part in an optional activity.

Optional Activity: The Golden Mask Dynasty 350 RMB per person
Tonight, take the opportunity to attend an optional large-scale dramatic musical, ‘The Golden Mask Dynasty’ (not included - paid on tour).

Please note:
• Scheduling of attractions and activities may be alternated for the days in Beijing (Days 2 to 4).
• There is a daily limit on the number of tickets available for The Forbidden City, therefore entry cannot be guaranteed and is subject to availability. In the event that tickets can not be secured, a visit to The Temple of Heaven will be offered instead.
• The Temple of Heaven, founded in the first half of the 15th century, is a dignified complex of fine cult buildings that are set in gardens and surrounded by historic pine woods. In its overall layout, it symbolises the relationship between earth and heaven which stands at the heart of Chinese cosmogony and also recognises the special role played by the emperors within that relationship.

Overnight: Beijing Friendship Hotel or similar, Beijing

Meals included: Breakfast

After breakfast, as you travel to the Great Wall this morning, stop at a Jade Museum to learn the history of jade. In Chinese, jade is pronounced as “Yu” and has a history of at least four thousand years in China. Observe skilled artisans at work as they create their intricate designs. Afterwards, take a scenic drive through the countryside and mountains to reach China’s most renowned monument—the Great Wall. You will visit the less-touristy and more original Juyong Pass, avoiding other sections which are the most accessible and consequently most crowded. The Great Wall meanders through China’s northern mountain ranges from the Yellow Sea to the Gobi Desert - a distance of more than 3500 miles. Finish the day back at your hotel where you can enjoy the remainder of the day at leisure, or alternatively take part in an optional activity.

Optional Tour: Hutong Pedicab Tour & Dinner 300 RMB
In the afternoon, take the opportunity to join an optional tour (not included - paid on tour) of Beijing’s 700 year old Hutongs (narrow lanes) area by old-fashioned pedicab. You will also visit a local family living in a courtyard style home to experience the local customs, including a delicious home-cooked dinner. The optional tour also includes a visit to Shichahai, a historic scenic area consisting of three lakes (Qianhai, meaning Front Sea; Houhai, meaning Back Sea and Xihai, meaning West Sea), surrounding places of historic interest and scenic beauty and remnants of old-style hutong and courtyard local residences. Please note:
- Scheduling of attractions and activities may be alternated for the days in Beijing (Days 2 to 4)

Overnight: Beijing Friendship Hotel or similar, Beijing

Meals included: Breakfast; Lunch

After breakfast, make a stop at ‘Tongrentang’ to learn more about traditional Chinese medicine. Next, travel by high-speed train or domestic flight to Xian. Upon arrival, a tour representative will meet you and then escort you to check into the hotel.

Please note:
• High-speed train tickets are subject to availability, and if train tickets are unavailable a domestic flight will be provided to Xian in place of this train journey. Train/flight tickets will be confirmed in your travel documentation which will arrive 4-6 weeks prior to your departure date or in some cases provided by your tour guide on arrival in China.
• If you do not provide your passport details at least 60 days prior to departure you may not be in the same train carriage or on the same train as your companions and other group members.
• Seating arrangement on high-speed trains consists of a row of 2 seats and a row of 3 seats. Due to this, we cannot guarantee you a seat right next to your travel companion on this Journey.

Please note:
• Scheduling of attractions and activities may be alternated for the days in Beijing (Days 2 to 4)

Overnight: Metropark Huanyu Hotel or similar, Xi’an

Meals included: Breakfast

The highlight today is a visit to the Terracotta Warriors and Horses Museum. Unearthed near Xi’an, the thousands of life size sculptures of soldiers, chariots and horses are considered a world wonder. With different facial expressions and weaponry adorning each soldier, the Terracotta Warriors were believed to have been created to accompany the Qin Emperor into the afterlife. This site is among the top archaeological excavations of the 20th century. You will be amazed by the scale of the Terracotta Warriors Army.

Afterwards, visit the Terracotta Warriors Reproduction Factory and then transfer to Xian Railway Station for your evening high-speed train ride to Zhengzhou. Upon arrival, a tour representative will meet you at the train station and then escort you to check into the hotel.

Overnight: Zhongdu Hotel or similar, Zhengzhou

Meals included: Breakfast

Today enjoy the day at leisure or take the opportunity to join an optional full-day Shaolin Kung Fu experience with lunch.

Optional Activity: Shaolin Kung Fu Experience & Lunch - 550 RMB per person
Visit the Shaolin Temple, nestled in the forested mountains of Henan, it's the birthplace of Kung Fu and Zen Buddhism. The Shaolin Temple embraces many exciting attractions, such as the Hall of Heavenly Kings (Tianwangdian), the Mahavira Hall (Daxiongbaodian), the Pagoda Forest, the Dharma Cave and the Shaolin Temple Martial Art Training Centre.

Then continue your visit to the Pagoda Forest, where hundreds of stone pagodas, memorials to past monks, are tightly grouped together in the forest. You may also have the chance to watch an exciting Shaolin Kung Fu performance at the Martial Arts Hall and may follow the masters there to learn your Kung Fu here (subject to availability).

Overnight: Zhongdu Hotel or similar, Zhengzhou

Meals included: Breakfast

Today after breakfast, visit the Zhengzhou Shang Dynasty Site Museum. A museum with the theme of the capital site of China's Shang Dynasty (1600-1046 BC), with more than 1,000 cultural relics including bronze wares, jade wares, bone wares and potteries exhibited, providing a glimpse into the ancient capital 3,600 years ago. Then transfer to Zhengzhou Railway Station for your high-speed train ride to Suzhou. Upon arrival, a tour representative will meet you and then escort you to check into the hotel.

Please note:
• The order of Suzhou, Hangzhou & Shanghai from Day 7-10 may be swapped due to operational considerations, but all inclusions will remain the same.
• High-speed train tickets are subject to availability, and if train tickets are unavailable a domestic flight will be provided to Shanghai, followed by a coach transfer to Suzhou, in place of this train journey. Train/flight tickets will be confirmed in your travel documentation which will arrive 4-6 weeks prior to your departure date.Train/flight tickets will be confirmed in your travel documentation which will arrive 4-6 weeks prior to your departure date or in some cases provided by your tour guide on arrival in China.
• If you do not provide your passport details at least 60 days prior to departure you may not be in the same train carriage or on the same train as your companions and other group members.
• Seating arrangement on high-speed trains consists of a row of 2 seats and a row of 3 seats. Due to this, we cannot guarantee you a seat right next to your travel companion on this Journey.

Overnight: Holiday Inn Jasmine Suzhou or similar, Suzhou

Meals included: Breakfast

Suzhou, which dates back to 514 BC, is sometimes called the ‘Venice of the East’. Today you will visit the famous Lingering Garden, recognised with other classical Suzhou gardens as a UNESCO World Heritage Site. China is renowned for its exquisite silk, so naturally, a visit to the Silk Spinning Factory is in order. Take the opportunity to cruise along the Grand Canal (not included) to view life along China’s ancient waterway. Afterwards, drive to Hangzhou (approx. 2 hours).

Optional Activity: Grand Canal Cruise - 220 RMB per person
Take the opportunity to cruise along the Grand Canal (not included - paid on tour) to view life along China’s ancient waterway.

Please note: The order of Suzhou, Hangzhou & Shanghai from Day 7-10 may be swapped due to operational considerations, but all inclusions will remain the same.

Overnight: Holiday Inn Hangzhou Xiaoshan or similar, Hangzhou

Meals included: Breakfast

Hangzhou is considered the tea capital of China, so a visit to the city just isn’t complete without a trip to a local tea house. Make a special visit to the Tea House at Meijiawu Tea Village located in the hinterland of West Lake Park which is considered one of the most important Longjing Tea productions in China. Enjoy the natural environment and beautiful village scenery while learning more about their special tea culture. At the Tea House, learn how to make Longjing Tea including picking, frying and tasting the tea leaves. Then enjoy a small boat ride on West Lake another UNESCO World Heritage Site, which reveals the ethereal beauty of Hangzhou's willow-draped islands.

Next, drive to Shanghai (approx. 2 hours) to visit the famous Bund. Shanghai is divided by the Huang Pu River into eastern and western sections. Modern mega-high rises are seen on the eastern side while traditional European style architecture may be seen on the western side. The Bund is a five-block riverfront promenade with many of Shanghai's banks and trading houses. Tonight there is an optional activity to watch a superb and thrilling Chinese Acrobatic Show “ERA: The Intersection of Time” (not included).

Optional Activity: ERA and The Intersection of Time 390 RMB per person
Tonight there is an optional activity to watch a superb and thrilling Chinese Acrobatic Show “ERA: The Intersection of Time” or similar (not included - paid on tour).

Please note: The order of Suzhou, Hangzhou & Shanghai from Day 7-10 may be swapped due to operational considerations, but all inclusions will remain the same.

Overnight: Holiday Inn Shanghai Hongqiao West or similar, Shanghai

Meals included: Breakfast

This morning, step back in time at the Shanghai History Museum. Shanghai History Museum is a landmark museum that comprehensively reflects the local history of Shanghai.

Enjoy some free time at leisure this afternoon or join an optional half-day tour of Shanghai (not included - paid on tour).

Optional Activity: Half-Day Shanghai Tour - 240 RMB per person
Join a half-day tour of Shanghai including Yu Garden, believed to have been built more than 400 years ago. The exquisite garden architecture has made the garden one of the highlights of Shanghai. Other attractions include Xintiandi, Old Town and Nanjing Road.

Optional Tour: Huangpu River Night Cruise - 280 RMB
In the evening, take the opportunity to join the optional “Night Cruise on the Huangpu River” (not included - paid on tour).

Please note:
• If the Shanghai History Museum is closed, a visit to Suzhou Museum will be provided in place of this visit on Day 5 of the tour.
• The order of Suzhou, Hangzhou & Shanghai from Day 7-10 may be swapped due to operational considerations, but all inclusions will remain the same.

Overnight: Holiday Inn Shanghai Hongqiao West or similar, Shanghai

Meals included: Breakfast

Today you will transfer to Shanghai Airport for your return flight back to Australia.

Please note:
• Standard check-out time is 12:00 and luggage storage is available at the front desk for those with later fights.
• Some travellers may be required to depart a day later and additional accommodation and transfers will be provided free of charge. This will not apply to passengers departing before 02:00 the following day as they will be transferred to the airport the day prior.
• Some travellers may be required to fly home from Hangzhou Airport. Transfer from Shanghai to Hangzhou will be arranged.

Meals included: Breakfast; In-Flight

Please note: Some customers may arrive on Day 13.

After purchase, you will receive a receipt and a Purchase Confirmation, directing you to an online Passenger Information Form. You must complete the Passenger Information Form within 72 hours of purchase. Any special requests, preferences and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.
 
On purchasing this Travel Offer, you are bound by the General Terms and Conditions and the specific terms and conditions outlined in this Important Information.
 
Please note: All countries and territories have different entry requirements in relation to vaccinations, quarantine/isolation periods and travel restrictions. Due to the evolving nature, we would ask all of our customers to monitor, meet and adhere to the specific requirements of their intended destination(s) in the lead-up to and immediately before travel, as well as any requirements post-travel upon their return.
 
CANCELLATION POLICY 
Covid-19 Booking Policy 
TripADeal Tour packages are non-refundable. If your Tour package is affected by Covid-19-related travel restrictions and you are unable to travel, you will receive either a free date change (credit that is specific to your original package and purchase value) or an open credit less any non-recoverable supplier fees to the value of your original purchase for use on any other package available via the TripADeal website.
 
Please note: Date change credits are subject to availability and not guaranteed until confirmed by TripADeal, not the tour operator you are due to stay with. The standard cancellation policy will apply if you cannot travel because you have tested positive for Covid-19.
 
Please note: All additional charges are payable directly to your Travel Consultant in AUD (unless otherwise stated). 
 

This travel offer is valid for travel on selected dates until 10th November 2025.
 
This travel offer is priced for two people based on a twin share. 

This travel offer is strictly valid for those 18 and over.

As a condition of purchasing this travel offer, you must not deviate from the advertised itinerary, and the local supplier reserves the right to cancel your onward travel services if you do. This does not apply to days where there is specified time at leisure.
 
Single Traveller Supplement 
For solo travellers, no discounts apply (a full-priced voucher must be purchased).
Please note: Accommodation for single customers who are travelling on a tour or cruise package may be in a single room, depending on availability. 
 
Departure Dates   
2025
February: 27, 28
March: 1, 2, 7, 17, 18
May: *20, *27
June: *2, *3, 4, *7, 11
September: 7
October: 17, 21, 25
November: *4

Please note: See checkout for live dates and availability.
 
Surcharges 
Please note:
• Dates/months with a * incur a high season surcharge of $75 per person. 
 

Departure Cities 
Sydney, Melbourne, *Brisbane, *Adelaide, *Perth or *Auckland
 
Departure City Surcharges 
Brisbane or Adelaide: $450 per person. 
Perth or Auckland: $600 per person.
 
International Full-Service Airline(s) Used 
• Cabin Class: Economy Class.
• Airlines: China Eastern, China Southern, Hainan Airlines, Sichuan Airlines, Xiamen Airlines, Air China, Beijing Capital Airlines, Tianjin Airlines, Cathay Pacific, Singapore Airlines plus any codeshare partners (subject to availability).
Please note: TripADeal cannot accommodate one-way flights. Travellers must take all included flights within the package, and any flights intentionally forfeited will result in later flights being subject to cancellation. 
 
Missed Flights 
If you fail to arrive for your outbound flight on Day 1, you risk all flight and land arrangements in your destination being automatically cancelled by the airlines and land operator, respectively. Additional fees may apply to reinstate these services. If you will miss your flight for whatever reason, please contact TripADeal as soon as possible to make arrangements. 
 
Arrive Early  
Not available. 
 
Stay Behind  
Not available. 
 
Stopover Packages  
Not available. 
 
Flight Class Upgrades 
Not available. 
 

Accommodation Used 
4-Star Properties (Self-Rated) 
• Beijing: Beijing Friendship Hotel or similar.
• Xi’an: Metropark Huanyu Hotel or similar, Xi’an.
• Zhengzhou: Zhongdu Hotel or similar, Zhengzhou.
• Suzhou: Holiday Inn Jasmine Suzhou or similar.
• Hangzhou: Holiday Inn Hangzhou Xiaoshan or similar.
• Shanghai: Holiday Inn Shanghai Hongqiao West or similar. 
Please note: Accommodation/rooms offered are based on a lead-in room type and are subject to availability based on seasonality. In the instance a property is not available, a similar standard of accommodation will be provided. Properties will be confirmed and included in your travel pack, which you will receive 4-6 weeks before travel. 
 
Extra Nights  
Not available.
 
Maximum Room Capacity  
2 people. 
 
Child Policy  
Valid for travellers 18 years old and over. 
 
Triple Share  
Not available. 
 
Bedding Configuration  
Twin or double bedding (subject to availability). 
 

 
Minimum group size 20, maximum group size 44 per vehicle. 
 
Optional Tours/Activities  
• Beijing: Day 2: The Golden Mask Dynasty - 350 RMB
• Beijing: Day 3: Tour 700-Year-Old Hutong with Dinner - 300 RMB
• Zhengzhou: Day 6: Shaolin Kung Fu Experience With Lunch - 550 RMB
• Suzhou: Day 8: Grand Canal Cruise - 220 RMB
• Shanghai: Day 9: ERA & The Intersection of Time - 390 RMB
• Shanghai: Day 10: Half-Day City Tour - 240 RMB 
Please note: 
• Prices are based per person, are subject to availability, time permitting and weather conditions, and are payable directly to the tour operator in the currency specified.
• Some tours require minimum numbers to operate. 
 

 
• Visa fees and requirements.
• Domestic transfers and flights not stated in the deal offer.
• Meals/beverages not stated in the deal offer.
• Highly recommended gratuities/tipping of $12 AUD per person, per day.
• Optional activities/tours
• Personal expenses.
• Travel insurance. 
 

 
TOUR GUIDE VS. TOUR LEADER 
Tour Guide 
Often locals with intimate knowledge of an area, its culture, and history. Their role entails providing commentary, routing the tour, and seeing that people have a good time. They are a licensed, qualified expert who supplies specific information on the history, art, architecture and culture of the city/village/attraction where they are guiding the tour. The guide meets the group at the required place and leaves it at the end of the tour; they do not travel with the group. 
 
Tour Leader 
An experienced person tasked with ensuring the smooth operation of tours, as well as providing practical support to passengers throughout the whole trip. Their role primarily includes assisting with accommodation, transportation between locations, and communication with tour guides at each stop. A tour leader may provide general guidance around a city or village and offer information on the place visited on the bus. However, they are not required to have specific art, architecture, or historical knowledge. They are not allowed to provide a guided tour or commentary of a city/village/attraction once there and, if caught doing so, can be fined. 
Please note: Tour leaders/guides are not a standard inclusion in all travel offers. Tour leaders/guides will only be made available when required to enhance the experience of the destination featured.
 
CLIMATE & AVERAGE TEMPERATURES 
Beijing 
Beijing has a temperate and continental monsoon climate, with four distinct seasons and big differences in temperature between day and night. Summer in Beijing is hot and humid while winter is cold and dry. Spring and autumn are short and cool. The coldest month is January at an average of -4°C, and the hottest month is July at an average of 26 °C. 
 
Shanghai 
Shanghai weather is generally mild and moist, with four distinctive seasons - a pleasant warm spring, a hot rainy summer, a comfortable cool autumn, and an overcast cold winter. The weather in Shanghai in July and August is the hottest, with more than 10 days of high temperatures above 35°C. The coldest period is from late January to early February. The springtime from March to May is recommended as the best time to pay a visit, while October to November, with a pleasant autumn climate, is also a wise choice.
 
FLIGHTS 
Seat Selection & Frequent Flyer Points 
At TripADeal, we do not arrange seat selection. It is essential to highlight that some airlines do not allow pre-selected seats. We strongly suggest you contact the airline directly with seating allocation requirements and/or arrive at the airport earlier to arrange your seating. While we do not add frequent flyer member details to bookings, you can do this directly with the airline once you have your flight information. 
 
Passport Validity 
Customers must provide valid passport details either at the time of purchase or no later than 45 days before the departure date. Failure to do so may result in the cancellation of the booking. Customers will be responsible for any costs and fees incurred in this instance.
 
COACH TOUR 
Meals 
11 meals in total are included in the package. For meals not included, the tour leader (when available) will offer assistance with reservations, suggestions and directions to local restaurants. It is your responsibility to notify TripADeal of any dietary requests/requirements.
Please note: We will do our best to meet your requests/requirements; however, we cannot guarantee that we will always be able to. 
 
Luggage 
You will be responsible for all your personal belongings whilst on tour. You must carry your own luggage from the vehicle to the hotel room and back to the vehicle. The driver will assist with the uploading and unloading of bags from the vehicle.
 
OTHER 
Mobility 
If you would love to travel with TripADeal and require wheelchair access please contact our friendly sales and service team to inquire on your behalf. 
 
Fitness Level Required 
Expect a moderate pace of touring with a focus on guided tours that may include full days with guided walks of up to 2 hours at a time. You will require a general level of fitness for unassisted navigation of stairs and inclines, longer distances with possible periods of standing when visiting sites, walking on sloping, uneven ground or elevations. You will be responsible for your own luggage and have the ability to board all modes of transport without assistance. 

Please note: It is expected that every traveller be self-reliant and able to undertake all aspects of their own travel. Please speak to your booking agent about your personal circumstances and any assistance requirements to ensure this tour is right for you.
Please note: If you have any concerns, please consult your healthcare provider prior to purchase/travel.  
 
Payments & Currency On Tour  
Visa/MasterCard/Amex can only be used at some hotels and is not often accepted in local restaurants and supermarkets. Whilst WeChat and Alipay are commonly used payment platforms in China at most businesses, some travellers can experience issues due to internet accessibility and other technical difficulties. Cash is still widely accepted in China and most people still use cash on a daily basis. Therefore we recommend taking cash in either RMB (local currency) or AUD and the tour guides can assist with currency exchange in China if required. Optional tours and tipping can be paid in RMB or AUD on tour and credit card and Alipay/WeChat are not accepted. 
 
Gratuities/Tipping 
Land 
Tipping is a firm and customary element of the tourism industry and is therefore highly recommended. The expected tipping amount is $12 AUD or 60 RMB per person per day. While tipping is not mandatory, it is a common practice in China and a gesture of appreciation which is shared amongst the local guides, drivers and other staff members who have serviced your tour. The tipping amount can be paid in AUD or RMB to your expert tour guide in each region. As most tour guides in China consider tipping a part of their income, please don’t feel intimidated should the tour guides approach you as they bid you farewell.
Please note: Though highly recommended, tipping for services provided is always a matter of personal discretion; however, please be aware that many locals consider tipping part of their normal remuneration, and they may approach you for payment; there's no need to be intimidated by the request. 
 
Sightseeing 
Please note: If the entrance to a site is affected by changes in operating hours or public holiday closures, your itinerary, where possible, may be adjusted, or a similar activity will be offered in its place (subject to availability). 
 
Shopping 
Shopping overseas can be a daunting and confusing experience, especially when there is a language barrier. Please be very cautious when foreign currencies and prices are involved. If paying by credit card, please pay close attention to the amount you are being charged and keep all your receipts. Do not make any purchases you are not comfortable with or feel pressured into. If you are uncertain or need assistance with the language barrier, please seek assistance from your Tour Guide/Leader. Please refer to our Terms and Conditions regarding shopping for further information. 
 

 
The Chinese Government has announced that Australian and New Zealand citizens will now qualify for Visa-free travel to China. This will commence from the 1st of July 2024 and apply for stays up to 15 days in China. Eligibility criteria will apply. Please consult Smart Traveller and your nearest Chinese consulate for up-to-date eligibility criteria and information. 

Important:
• Visa rules are subject to change. Please check with the nearest embassy, consulate or immigration department of the destination/s you are visiting once you receive your travel documentation to ensure you have the most up to date information.
• Passengers who are not Australian or New Zealand citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.
• Please start arranging your visa three weeks before departure to account for any delays due to consulate operating hours.
• It is also important to note that some areas of employment, such as journalism, government authorities and charity organisations, may have additional restrictions in applying for visas. This may, in turn, affect the type of application required.
 

Please note: Due to limited availability, passenger name and date changes are strictly prohibited for this offer. This overrides the Schedule of Fees in our standard Terms & Conditions. Please read the Refund and Cancellation policy before purchase, as strict conditions apply beyond this point. 
 
Voluntary Changes  
Includes booking changes requested by you, including but not limited to those changes requiring an airline ticket or a Purchase Confirmation reissue.
• Changes - $100.00 per booking + additional charges from the airline/cruise company/accommodation/other travel providers. 
 
Name Changes Due To Passenger Error  
• If the incorrect name has been advised to TripADeal, charges of $100.00 per booking + any additional charges applied by the airline/cruise company/accommodation/other travel providers. 
 
Supplier Fees  
In the event the Travel Offer you have purchased is unable to proceed, and/or a travel Supplier is unable to fulfil the Travel Offer due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. TripADeal has committed to these costs as your Agent and will endeavour to recover all funds committed and/or paid for your Travel Offer, but this may not be possible in all circumstances. If refunds are unavailable from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. If TripADeal cannot obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee. This fee is not revenue-raising and is paid to or withheld by our suppliers when recovering payments.