Best of Taiwan

• Return international full-service flights (economy class), departure city surcharges may apply

• 9 nights in centrally located 3 to 4-star accommodation

• Ride the beautiful narrow-gauge Pingxi Railroad in the mountains outside Taipei
• Ride along the beautifully restored ‘Breezy Blue’ train along the remote and beautiful east coast of Taiwan

• Enjoy 10 meals, including daily breakfast and a Taiwanese lunch

• English-speaking local tour leader
• Airline taxes and surcharges

• Transportation by air-conditioned vehicles (except Breezy Blue Train)

• Return airport transfers

• Arrive Early: Arrive up to 30 days before your tour starts. (Does not include hotel accommodation, meals or transfers)
• Stay Behind: Return up to 30 days after your tour concludes. (Does not include hotel accommodation, meals or transfers)
• Stopover Packages: Break up the long-haul flight with a stopover at a fantastic location. (See checkout for details)
• Optional Tours: Optional experiences and tours are available to add to your itinerary. (See checkout for details)
• Cabin Upgrades: Cabin upgrades are available. (See checkout for details)
• Flight Upgrades: Upgrade to Business Class. (See checkout for details)
• Premium Accommodation: Upgrade your accommodation package. (See checkout for details)
• Guaranteed Airline: Fly with a guaranteed airline. (See checkout for details)
• Please note: Extra charges may apply. See the Important Info section and checkout cart for fees and details.

Today fly from Australia (or New Zealand) to Taipei, the capital of Taiwan. Upon arrival in Taipei, you will be met and transferred to your hotel accommodation.

Please note: 
• Flights may depart the afternoon/evening of Day 0, and you will be required to be at the airport a day prior.
• Standard check-in time is 15:00, and for travellers who arrive early, luggage storage will be available at reception

Overnight: FX Hotel Taipei

Meals included: In-Flight

This morning depart Taipei and travel to the nearby Pingxi district where you will enjoy a quick ride along the Pingxi Branch Line - an 8-mile stretch of narrow-gauge railroad that runs alongside the Keelung River. Taking a ride on the Pingxi Line is like taking a step back in time and is one of the most popular day trips from Taiwan.

Step of the train in the town of Shifen, which is a popular town for launching sky lanterns. Sky lanterns are a Taiwanese tradition and Pingxi district is one of the only places where you are allowed to launch them. The paper lanterns inscribed with one's hopes for the coming year are launched into the sky and the preferred place to launch them is right on the tracks which makes for some great people watching. Here you will have the opportunity to launch a sky lantern (4 travellers to one sky lantern).

Afterwards continue to the small mountainous village of Jiufen, made famous largely due to its similarity to the village in Spirited Away, arguably Hayao Miyazaki’s most popular movie. Here you will enjoy time at leisure to explore Jiufen and have lunch (not included. We suggest you explore the picturesque Old Street which is a narrow alleyway lined up with small food stalls, tea houses, souvenir shops, and pottery stores. The most picturesque tea house in Jiufen is A-Mei Teahouse. This multi-story teahouse is strategically located just a little off the main street, perched on top of a hill. From their balcony, you can admire the picturesque view in front of you, Keelung Mountain to the right and the Northern shores of Taiwan on the left.

Afterwards continue back to Taipei and finish the day back at your hotel for an evening at leisure.

Overnight: FX Hotel Taipei

Meals included: Breakfast

Today head for some more sightseeing in Taipei before continuing onwards towards Hualien City on the rugged and beautiful East Coast of Taiwan. 

The first stop in Taipei will be the National Palace of Museum which boasts the world's largest and most impressive collection of Chinese art and artefacts, dating back more than 7,000 years. After visiting Longshan Temple, which is one of the most famous temples in Taiwan. After driving past the Presidential Building before arriving at the Chiang Kai-shek Memorial Hall, a national monument and tourist attraction erected in memory of Chiang Kai-shek, former President of the Republic of China.

Continue onwards to Hualien City (approx 170km) and enjoy a local lunch along the way. On arrival, check into your hotel, where you may enjoy some time at leisure. Later this evening, take a short trip to the Hualien (Dongdamen) Night Market. Opened in 2015, the Hualien Night Market is the largest (and certainly most entertaining) market on the East Coast of Taiwan. Also known as the Dongdamen Night Market, the sprawling wide-laned marketplace is a must-visit experience when spending an evening in Hualien. With over 400 vendors at the night market, the amount of food on offer is incredible. And it isn’t just Taiwanese food either; you can find items from mainland China, America, Thailand, Japan and numerous other regions as well. Due to the enormous amount of food on offer and the variety you can sample, it is an easy place to get a unique, inexpensive dinner (not included).

Please note:
• Due to the Taiwan earthquake that hit Hualien City on 3rd April 2024, access to the city is limited and the nearby Taroko Gorge is closed. The Taiwan government is working to restore access to Taroko Gorge with the goal to have it open in 2025. 
• If Taroko Gorge is not open by the time you travel, you will skip Hualien City and Taroko Gorge. Instead, you will travel by high-speed train from Taipei to Taitung to enjoy a 2-night stay and alternative sightseeing to explore the beautiful countryside of the East Coast of Taiwan.

Overnight: Park City Hualien or similar

Meals included: Breakfast

Today, head out for an exciting journey into Taiwan’s most famous National Park. Taroko National Park is a natural wonderland nestled in the heart of Taiwan. This enchanting destination offers a mesmerizing fusion of awe-inspiring marble cliffs, verdant forests, and meandering turquoise rivers. Here you will enjoy the opportunity to walk through winding trails that lead you through majestic gorges, ancient shrines, and cascading waterfalls. You will also enjoy a chance to walk along the impressive suspension bridge, which is 196 metres long and 153 metres above the Liwu Valley.

Afterwards, enjoy a local lunch and then continue onwards to Shitiping on the coast, where you will find a huge, well-developed sea erosion terrace. The marine bench, raised coral reefs, sea ditches, and sea cliffs can be easily spotted, among which the pothole landscape is the best in Taiwan. Finish the day in Taitung City on the south East Coast of Taiwan, where you will check in for an evening at leisure.

Please note:
• Due to the Taiwan earthquake that hit Hualien City on 3rd April 2024, access to the city is limited and the nearby Taroko Gorge is closed. The Taiwan government is working to restore access to Taroko Gorge with the goal to have it open in 2025. 
• If Taroko Gorge is not open by the time you travel, you will skip Hualien City and Taroko Gorge. Instead, you will travel by high-speed train from Taipei to Taitung to enjoy a 2-night stay and alternative sightseeing to explore the beautiful countryside of the East Coast of Taiwan.

Overnight: Traveler Inn Tiehua or similar

Meals included: Breakfast; Lunch

This morning is free at leisure to relax or explore the nearby Taitung Forest Park, nicknamed ‘Black Forest’ by residents for its immense dark beefwood trees. E-bikes are available at an additional cost within the park for those who would like to explore the numerous trails by e-bike.

Late this morning, check out and head to the Taitung train station. Along the way, stop by the Sugar Factory Cultural and Creative Park, where visitors can explore local aboriginal handicrafts and experience the culture of the sugar industry. 

Upon arrival at the train station, board the iconic ‘Breezy Blue’ train. Breezy Blue is a 2021 refurbished train from the 1950s that glides along the southern coast of Taiwan, passing by many forgotten stations. The “romantic blue” train evokes nostalgic memories for the locals who commuted to work and school on the blue diesel-powered train in the past. Serious work and research were done to ensure that travellers can enjoy the most authentic train experience. Everything from the exterior colours of the train to the interior setup was refurbished to recreate the nostalgic train experience. One of the highlights of the train ride is the open windows as you can feel the breeze as the train chugs through the island along the beautiful south coast, taking in the beautiful ocean and mountain views the whole way. 

The train terminates at Fangliao Station, where you will be met and transferred to the nearby city of Kaohsiung. 

Kaohsiung is a massive port city in southern Taiwan. It's home to many skyscrapers, such as the 248m-tall Tuntex Sky Tower, and is known for its diversity of parks. Its focal point is the Love River, with walking paths and cafes along its banks and cruise boats navigating its waters. Shopping options range from high-end malls to the Liuhe and Ruifeng night markets.

Overnight: Guide Hotel Liuhe or similar

Meals included: Breakfast

This morning, head out on a half-day sightseeing tour of Kaohsiung, where you will visit the Lotus Pond, Dragon and Tiger Pagodas and Qi Ming Tang temple. 

Afterwards, travel onward to the nearby city of Chiayi (approx 2 hour drive) where you will check into your hotel for an evening at leisure.

Overnight: Orange Hotel or similar

Meals included: Breakfast

This morning, after breakfast, you will visit the Hinoki Village. Hinoki Village is a large-scale Japanese-style wooden historical building complex and one of the key attractions in Chiayi City. After years of restoration and planning, the 28 cypress houses carrying historical memories, some of which are used as cafes, toy museums, or various cultural and creative shops, have injected new life into the cladding of historic sites, allowing the old culture to be preserved and new stories continue to stack. 

Afterwards, continue into the mountains to the famous Alishan National Scenic Area. Here you can explore the beautiful natural surroundings, including lush forests, ancient trees, and picturesque walking trails. On some days, the clouds are so dense and thick that the mountaintops appear like islands on the cloud ocean. Alishan is also famous for its high mountain Oolong tea, so on the way back to Chiayi, you will visit a local tea shop and enjoy a tea ceremony.

Finish the day back in Chiayi, where you will enjoy an evening at leisure.

Overnight: Orange Hotel or similar

Meals included: Breakfast

Today depart Chiayi and travel to Sun Moon Lake, which is the largest natural lake in Taiwan. Here you will find a vista of rolling hills and mountains with the beautiful calm lake in front of it. 

Enjoy lunch (not included) before heading out on a cruise on this beautiful mountain lake. Afterwards, visit Ci’en Pagoda, which is 46 metres tall, bringing its top to an even 1,000 metres above sea level. It has an imposing traditional Chinese style and is divided into nine stories. Here you can climb to the top, where they have a magnificent view of the lake and the surrounding mountains.

Afterwards, continue onwards to Taipei and finish the day back at your hotel.

Overnight: FX Hotel Taipei

Meals included: Breakfast

Today is yours at leisure to explore the city of Taipei.

Overnight: FX Hotel Taipei

Meals included: Breakfast

Today, at the appropriate time, be transferred to the airport for your return flight home to Australia (or New Zealand).

Please note:
• Standard check-out time is 10:00.
• Some flights may depart in the evening, and luggage storage will be available at reception so travellers may explore Taipei at leisure before departure.

Meals included: Breakfast; In-Flight

Please note: Some flights may arrive + 1 day due to flight schedules.

 
After purchase, you will receive a receipt and a Purchase Confirmation, directing you to an online Passenger Information Form. You must complete the Passenger Information Form within 72 hours of purchase. Any special requests, preferences and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.
 
On purchasing this Travel Offer, you are bound by the General Terms and Conditions and the specific terms and conditions outlined in this Important Information. 
 
Please note: All countries and territories have different entry requirements in relation to vaccinations, quarantine/isolation periods and travel restrictions. Due to the evolving nature, we would ask all of our customers to monitor, meet and adhere to the specific requirements of their intended destination(s) in the lead-up to and immediately before travel, as well as any requirements post-travel upon their return.
 
CANCELLATION POLICY
Tour packages are non-refundable. If your tour package is affected by Covid-19-related travel restrictions and you are unable to travel, you will receive either a free date change (credit that is specific to your original package and purchase value) or an open credit less any non-recoverable supplier fees to the value of your original purchase for use on any other tour or package available via the TripADeal website.
 
Please note: Date change credits are subject to availability and not guaranteed until confirmed by TripADeal, not the tour operator you are due to stay with. We recommend you consider purchasing travel insurance with Covid-19 protection. The standard cancellation policy will apply if you cannot travel because you have tested positive for Covid-19.
 
Please note: All additional charges are payable in AUD (unless otherwise stated).  
 

 
This travel offer is valid for travel on selected dates until the 18th of November 2025.
 
This travel offer is priced per person based on a twin share.  
 
Single Traveller Supplement  
For solo travellers, a mandatory single supplement of $520 applies. 
Please note: Accommodation for single customers who are travelling on a tour or cruise package may be in a single room, depending on availability. 
 
Departure Dates 
2024
November: 14
 
2025 
January: **7
February: *4, 18
March: 4, 18
April: ^1, ^29
May: 6, 13, 20, 27
June: 3, ^17
July: ^1, ^22
August: 5, 19
September: 2, 9, 16, 23
October: 7, 14, 21, 28
November: 4, ^18
Please note: See checkout for live dates and availability. 
 
Surcharges  
Please note: 
• Dates/months with a ^ incur a high season surcharge of $300 per person. 
• Dates/months with a * incur a high season surcharge of $750 per person. 
• Dates/months with a ** incur a high season surcharge of $1,900 per person. 
 

International Full-Service Airline(s) Used
• Cabin Class: Economy Class.
• Airlines: Malaysian Airlines, Cathay Pacific, Singapore Airlines, China Southern Airlines, China Airlines, China Eastern Airlines and airline code share partners (subject to availability).
Please note: We cannot accommodate one-way flights. Travellers must take all included flights within the package, and any flights intentionally forfeited will result in later flights being subject to cancellation. 
 
Departure Cities
Sydney, Melbourne, *Brisbane, *Adelaide, *Perth or *Auckland.
 
Departure City Surcharges
• Brisbane, Adelaide & Perth: $200 per person.
• Auckland: $300 per person.
 
Missed Flights 
If you fail to arrive for your outbound flight, you risk all flight and land arrangements in your destination being automatically cancelled by the airlines and land operator, respectively. Additional fees may apply to reinstate these services. If you will miss your flight for whatever reason, please contact us as soon as possible to make arrangements. 
 
Guaranteed Airline Surcharge
• Cathay Pacific: $300 per person.
• Singapore Airlines: $500 per person.
Please note: 
• Guaranteed airlines are subject to availability. If we are unable to fulfil your request, the above extra cost will be refunded.
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed, subject to aircraft configuration.
• In the event that a purchased stopover package and a purchased guaranteed airline upgrade are not compatible, you will have the option to receive a refund for the guaranteed airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.
• Guaranteed airline refers to the marketing carrier and could include codeshare partners. 
 
Arrive Early in Taipei
Priced between $300 and $800 per person, subject to availability.
Please note:
• This fee does not include extra nights' accommodation, meals or airport transfers.
• You may book a date to arrive early via our website but only a date that is within 30 days of the tour departure date. If you wish to arrive earlier than 30 days before your tour departure date, please call our friendly staff for availability and pricing. Additional costs may apply
• No flight booking changes or cancellations are permitted after air tickets have been issued.
• Flight changes are subject to availability at the time of booking.
• High season surcharges apply to flights departing between the below date ranges (only available for purchase over the phone):
18th March 2024 - 30th April 2024
01st June /2024 - 14 August 2024
23 September 2024 - 20 October 2024
06th December 2024 - 31st January 2025
 
Stay Behind in Taipei
Priced between $300 and $800 per person, subject to availability.
Please note:
• This fee does not include extra nights' accommodation, meals or airport transfers.
• A stay behind can only be booked up to one month after your package end date upon check-out. Should you wish to stay later, please contact us to request availability. Additional costs may apply.
• No flight booking changes or cancellations are permitted after air tickets have been issued.
• Flight changes are subject to availability at the time of booking.
• High season surcharges apply to flights departing between the below date ranges (only available for purchase over the phone):
18th March 2024 - 30th April 2024
01st June /2024 - 14 August 2024
23 September 2024 - 20 October 2024
06th December 2024 - 31st January 2025
 
Stopover Packages 
* Singapore
* Hong Kong
Includes:
• 2, 3 or 5 nights in 4-star accommodation.
• Daily breakfast.
• Return airport transfers.
For pricing, please refer to the payment cart at checkout.
Please note: 
• When a pre and post-tour stopover is chosen, the same stopover location must be chosen each way, due to the airline used.
• When selecting an Arrive Early or Stay Behind in conjunction with a Stopover Package, the stopover will take place after the departure date you select for your Arrive Early or Stay Behind.
• Stopover packages are subject to availability.
• In the event that a purchased stopover package and a purchased guaranteed airline upgrade are not compatible, you will have the option to receive a refund for the guaranteed airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.
• Blackout dates apply to flights departing between the below date ranges:
Christmas and New Year's Eve - 23 December 2024 to 3 January 2025
Hong Kong Rugby 7's: 1st weekend of April 2025
Singapore Grand Prix: September 2025
Christmas and New Year's Eve - 22 December 2025 to 2 January 2026
 
Flight Class Upgrades
Business or Premium Economy Class: For pricing, please refer to the payment cart at checkout.
Please note:
• Flight upgrades are subject to availability and pricing changes (if we cannot fulfil your request, the upgrade cost will be refunded).
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed, subject to aircraft configuration.

Accommodation Used
• Taipei: FX Hotel Taipei or similar.
• Hualien: Park City Hualien or similar.
• Taitung: Traveler Inn Tiehua or similar.
• Kaohsiung: Guide Hotel Kaohsiung Liuhe or similar.
• Chiayi: Orange Hotel or similar.
Please note: Accommodation/rooms offered are based on a lead-in room type and are subject to availability based on seasonality. In the instance a property is not available, a similar standard of accommodation will be provided. Properties will be confirmed and included in your travel pack, which you will receive 4-6 weeks before travel.
 
Extra Nights
Not available at check-out. 
Please note: If you are interested in booking additional nights of accommodation pre or post-tour, please wait until you receive your travel documentation approximately 4-6 weeks before departure for the confirmed list of hotels. If booking your own additional accommodation directly with the hotel, please be aware that you may be required to change rooms at the start/end of your tour. 
 
Maximum Room Capacity
2 people.
 
Child Policy
• No child discounts. The full price applies to all children travelling with their parents.
• Valid for children 8 years old and over.
Please note: Children must be accompanied by a responsible adult 18 years old and over to travel. No unaccompanied minors are allowed.
 
Triple Share
Not available.
 
Bedding Configuration
Twin or double bedding (subject to availability).

Minimum group size 15, maximum group size 32 per vehicle.

• Visa fees and requirements 
• Domestic transfers and flights not stated in the deal offer
• Meals/beverages not stated in the deal offer
• Optional gratuities/tipping 
• Optional activities/tours 
• Personal expenses
• Travel insurance

TOUR GUIDE VS. TOUR LEADER
Tour Guide
Often locals with intimate knowledge of an area, its culture, and history. Their role entails providing commentary, routing the tour, and seeing that people have a good time. They are a licensed, qualified expert who supplies specific information on the history, art, architecture and culture of the city/village/attraction where they are guiding the tour. The guide meets the group at the required place and leaves it at the end of the tour; they do not travel with the group. 
 
Tour Leader
An experienced person tasked with ensuring the smooth operation of tours, as well as providing practical support to passengers throughout the whole trip. Their role primarily includes assisting with accommodation, transportation between locations, and communication with tour guides at each stop. A tour leader may provide general guidance around a city or village and offer information on the place visited on the bus. However, they are not required to have specific art, architecture, or historical knowledge. They are not allowed to provide a guided tour or commentary of a city/village/attraction once there and, if caught doing so, can be fined. 

Please note: Tour leaders/guides are not a standard inclusion in all travel offers. Tour leaders/guides will only be made available when required to enhance the experience of the destination featured. 
 
CLIMATE & AVERAGE TEMPERATURES
Taipei, the capital city of Taiwan, experiences a humid subtropical climate with distinct seasons throughout the year. Here's a breakdown of the climate information for Taipei:
 
Spring (March to May)
Temperature: Average highs range from 20°C to 25°C (68°F to 77°F), while lows range from 15°C to 18°C (59°F to 64°F).
Spring in Taipei is characterized by relatively mild and pleasant weather. It's a popular time for tourists due to the comfortable temperatures and blooming flowers.
 
Summer (June to August)
Temperature: Average highs range from 30°C to 34°C (86°F to 93°F), while lows hover around 25°C (77°F).
Summer in Taipei is hot and humid, with occasional heavy rainfall due to the monsoon season. Typhoons can also affect the region during this time, bringing heavy rain and strong winds.
 
Autumn (September to November)  
Temperature: Average highs range from 26°C to 30°C (79°F to 86°F), while lows range from 21°C to 24°C (70°F to 75°F).
Autumn is considered one of the best times to visit Taipei. The weather becomes cooler and more comfortable, and the city is often blessed with clear skies.
 
Winter (December to February)
Temperature: Average highs range from 18°C to 20°C (64°F to 68°F), while lows range from 12°C to 14°C (54°F to 57°F).
Winter in Taipei is relatively mild compared to many other places, but it can feel chilly due to the high humidity. It's the rainy season, but there can also be periods of sunshine.
 
FLIGHTS
Seat Selection & Frequent Flyer Points
We do not arrange seat selection. It is essential to highlight that some airlines do not allow pre-selected seats. We strongly suggest you contact the airline directly with seating allocation requirements and/or arrive at the airport earlier to arrange your seating. While we do not add frequent flyer member details to bookings, you can do this directly with the airline once you have your flight information.
 
Passport Validity
Customers must provide valid passport details either at the time of purchase or no later than 45 days before the departure date. Failure to do so may result in the cancellation of the booking. Customers will be responsible for any costs and fees incurred in this instance.
 
COACH TOUR
Meals
For meals not included, the tour leader (when available) will offer assistance with reservations, suggestions and directions to local restaurants. It is your responsibility to notify us of any dietary requests/requirements. Please note: We will do our best to meet your requests/requirements; however, we cannot guarantee that we will always be able to.
 
Luggage
You will be responsible for all your personal belongings whilst on tour. You must carry your own luggage from the vehicle to the hotel room and back to the vehicle. The driver will assist with the uploading and unloading of bags from the vehicle.
 
OTHER
Mobility
If you require wheelchair access please contact our friendly sales and service team to inquire on your behalf.
 
Fitness Level Required:
A leisurely level of fitness will be required. Leisurely is described as Light walking, including up multiple stairs, and occasional hiking, may involve uneven surfaces. Able to travel unassisted and get on and off vehicles and small boats. Suitable for most fitness levels and mobility. 
Please note: If you have any concerns, please consult your healthcare provider prior to purchase/travel.
 
Gratuities/Tipping
Land
Gratuities (tips) are not included for the services of the tour leader (when available) and driver throughout the tour. The recommended tip is $150 NT (approx $7 AUD) per person per day. This covers the guide/leader and the driver and will be collected on tour. 
 
Please note: Tipping for services provided is always a matter of personal discretion; however, please be aware that many locals consider tipping part of their normal remuneration, and they may approach you for payment; there's no need to be intimidated by the request.
 
Sightseeing
Please note: If entry to a site is affected by changes in operating hours or public holiday closures, your itinerary, where possible, may be adjusted, or a similar activity will be offered in its place (subject to availability).
 
Shopping
Shopping overseas can be a daunting and confusing experience, especially when there is a language barrier. Please be very cautious when foreign currencies and prices are involved. If paying by credit card, please pay close attention to the amount you are being charged and keep all your receipts. 
Do not make any purchases you are not comfortable with or feel pressured into. If you are uncertain or need assistance with the language barrier, please seek assistance from your Tour Guide/Leader.
Please refer to our Terms and Conditions regarding shopping for further information.

Taiwan has restored the visa-exempt entry scheme for nationals of designated countries, including Australia. Please see Taiwan's Bureau of Consular Affairs website for the visa-exempt entry requirements and restrictions.
 
You won't need a visa for Taiwan if you meet all these conditions:

• You'll only stay for up to 90 days
• You're visiting for tourism or business
• You have a confirmed return or onward air ticket
• Your passport is valid for at least 6 months from the date of your entry
• You're not travelling on an emergency passport

 
Important: 
• Please start arranging your visa three weeks before departure to account for any delays due to consulate operating hours.
• Visa rules may have changed since Covid-19. Some countries and airlines may require you to obtain an additional visa before arrival. Please check with the nearest embassy, consulate or immigration department of the destination you're entering.
Please note: 
• Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.
• It is also important to note that some areas of employment, such as journalism, government authorities and charity organisations, may have additional restrictions in applying for visas. This may, in turn, affect the type of application required.

Voluntary Changes
This includes booking changes requested by you, including but not limited to those changes requiring an airline ticket or a Purchase Confirmation reissue.
• Changes - $100 AUD per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Name Changes Due To Passenger Error
• If the incorrect name has been provided, charges of $100 AUD per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.
 
Supplier Fees
In the event the tour package you have purchased is unable to proceed, and/or a travel Supplier is unable to fulfil the tour due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. If refunds are not available from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. In the event we are unable to obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee.