Wildlife & National Parks of Tanzania

• Return international full-service flights (economy class), departure city surcharges may apply

• 7 nights in African safari tents & lodge accommodation

• Enjoy 19 meals throughout the tour

• Enjoy small group touring
• National park entrance fees
• Qualified safari field rangers and trackers
• English-speaking tour leader
• Airline taxes and surcharges

• Transportation by air-conditioned private vehicles and open-air 4x4 safari vehicles

• Return airport transfers 

• Arrive Early: Arrive up to 30 days before your tour starts. (Does not include hotel accommodation, meals or transfers)
• Stay Behind: Return up to 30 days after your tour concludes. (Does not include hotel accommodation, meals or transfers)
• Stopover Packages: Break up the long-haul flight with a stopover at a fantastic location. (See checkout for details)
• Optional Tours: Optional experiences and tours are available to add to your itinerary. (See checkout for details)
• Flight Upgrades: Upgrade to Business Class. (See checkout for details)
• Please note: Extra charges may apply. See the Important Info section and checkout cart for fees and details.

Today, depart for Arusha, Tanzania!

Please note: some customers may depart day 2 and arrive day 2.

Meals included: In-Flight

Welcome to Tanzania! Upon your arrival at Kilimanjaro Airport, a warm reception awaits you. Your dedicated tour representative will be ready to greet you and ensure a seamless transfer to your hotel. Let the anticipation of the adventures ahead settle in as you relax and acclimate to the beauty of your surroundings.

Please note that check-in is approx. 14:00, if you arrive earlier to the lodge luggage can be stored until the room is ready.

Forest Hill Hotel

Forest Hill Hotel features luxury accommodation that is designed to provide guests with ultimate comfort and relaxation. The restaurant serves an excellent range of cuisines and meal options in addition to bar and coffee shop services. The knowledgeable and friendly staff are dedicated to ensuring that every guest receives an unforgettable experience. The outdoor pool and garden are ideal places to relax and recharge before and after the safari.

Forest Hill Hotel is built between the natural vegetation associated with its riverine open woodland setting. The abundance of trees, plants and accompanying undergrowth sustain the many species of smaller mammals, reptiles and birds that reside around the property.

Overnight: Forest Hill Hotel or similar

Meals included: None

After breakfast and a safari briefing of the day ahead, depart to Tarangire National Park with a picnic lunch. As you make your way out of Arusha, leave the busy city behind, as the landscape gives way to vast plains dotted with grass thatched huts. In the distance, the imposing wall of the Great Rift Valley rises from the horizon. Enter the park for an exhilarating game drive!

Tarangire National Park is a popular wildlife conservation area located in northern Tanzania, East Africa. It is known for its stunning landscapes, diverse wildlife, and the Tarangire River, which flows through the park and provides a crucial water source during the dry season.

The park is renowned for its large elephant population, often seen in herds of hundreds during the dry season when they congregate around the Tarangire River. Other wildlife that can be found in the park includes lions, leopards, cheetahs, giraffes, zebras, wildebeests, buffalo, impalas, and a variety of bird species.

Tarangire Baobab Tented Camp

This boutique luxury accommodation inside Tarangire National Park offers excellent accommodation with wildlife experience, with only ten en suite tented camps. The camp’s location is critical to the ecosystem between Tarangire and Lake Manyara, providing excellent grazing and hunting grounds for the survival of wild animals in the park as it is located in the corridor between the park and Lake Burunge. Often visitors to the camp include lions, leopards, cheetahs, elephants, zebras, giraffes, and many more.

Overnight: Tarangire Baobab Tented Camp

Meals included: Breakfast; Lunch; Dinner

After breakfast, depart Tarangire and drive to camp in Manyara for a leisurely lunch.

After lunch, enjoy an afternoon safari game drive in Lake Manyara National Park, well known for the tree climbing lions, the soda ash lake that attracts thousands and pink flamingos, one of Tanzania’s biggest elephant populations and breathtaking scenery!

Manyara Lake View Oasis Camp

Manyara Lakeview Oasis lies along the 600-meter Rift Valley escarpment over the river basin overlooking the Manyara lake itself.

The accommodation and infinity swimming pool are built right at the edge of the escarpment and provide unparalleled views of the Lake Manyara and the region.

The chefs specialise in delicious food featuring fresh ingredients and masterful preparation by the culinary team. Expect a 4-set menu dinner every night you’re spending at Manyara Lakeview Oasis.

The bartenders offer great cocktails into the late hours of the night in the lounge area. Accommodations are authentically safari themed and offer up authentic local furniture and electricity during generator hours.

Overnight: Manyara Lake View Oasis Camp or similar

Meals included: Breakfast; Lunch; Dinner

After breakfast, leaving Lake Manyara behind, the journey continues North West across the stunning hilly countryside of the highlands which is filled with wheat and coffee plantations, and then into the Ngorongoro Conservation Area. From here lie the vast plains of the Serengeti, where you will begin to spot wildlife as you approach the entrance gate. Complete the formalities and enter the park with game viewing en route to the lodge, arriving in time for lunch.

In the afternoon, enjoy a game drive in this famous National Park, home to the Great Migration!

Countless wildlife movies have been recorded in the Serengeti, and with good reason: this is the home of the Great Migration and may very well be one of the last true natural wonders on planet earth.

Serengeti National Park is a World Heritage Site teeming with wildlife: over 2 million ungulates, 4000 lions, 1000 leopards, 550 cheetahs and some 500 bird species inhabit an area close to 15,000 square kilometres in size. Explore the endless Serengeti plains dotted with trees and kopje from which majestic lions control their kingdom; gaze upon the Great Migration in awe or possibly find an elusive leopard in a riverine forest.

Pamoja Serengeti Luxury Camp

Forming part of the Pamoja Collection, the Pamoja Serengeti Luxury Camp is situated at the centre of the vast Serengeti National Park, in Seronera. It is an intimate, privately-owned wilderness camp offering comfort and exclusivity in the heart of one of Africa’s most important wildlife habitat. Pamoja Serengeti Luxury Camp is made up of tented suites, a separate dining, lounge and bar area.

The Pamoja Serengeti Luxury Camp allows very close contact between visitors and wildlife. A unique aspect of the camp is the close proximity we achieve between camp and the surrounding habitat. Wild animals routinely wander within the camp boundaries while a number of species make their home adjacent to our boundary.

 

Overnight: Pamoja Serengeti Luxury Camp or similar

Meals included: Breakfast; Lunch; Dinner

Embark on a day of boundless exploration in the captivating Serengeti National Park. As the sun rises, your morning game drive unveils the enchanting world of the savannah, where majestic creatures roam freely in their natural habitat. Search for the Big 5 including Zebra, Lions, Elephants, Cheetahs & more!

Following a fulfilling lunch, your adventure continues with an afternoon game drive, offering another opportunity to witness the incredible diversity of species that call this iconic landscape home.

Optional Hot Air Balloon Safari in Serengeti National Park at $900 per person

Depart the lodge before sunrise and transfer by the balloon safari company’s vehicle (with other travellers) to the balloon staging site. After a briefing from the pilot, at sunrise, begin your ballooning adventure with flights at elevations to provide an overview of Serengeti National Park and a close look at the wildlife. After approximately 50 minutes, land and transfer to a private site where a bush breakfast, complete with a glass of bubbly to celebrate the successful flight in the tradition of balloonists over the centuries.

Overnight: Pamoja Serengeti Luxury Camp or similar

Meals included: Breakfast; Lunch; Dinner

As the sun graces the Serengeti plains with its golden glow, enjoy breakfast before departing towards the Ngorongoro Conservation Area. En route, revel in the expansive vistas of the Serengeti, where wildlife gracefully moves amidst the awe-inspiring backdrop. Pause midday for a picturesque picnic lunch, surrounded by the untamed beauty of the region. Traverse along the crater's rim, gazing at the breathtaking expanse below, before descending towards the park gate. Your retreat awaits at a charming lodge nestled in Karatu, a haven enveloped by lush farmland and the panoramic view of the crater's towering backwall.

Karatu Tented Lodge

Karatu Tented Lodge is located in a strategic situation in the fault of the Rift Valley, 15 minutes from the town of Karatu. The Lodge offers facilities with views of Lake Manyara, high lands of Ngorongoro fields and the hills of Africa.

With 10 room cottages built combining African and safari style, it provides a central restaurant with fireplace, excellent service, large gardens with swimming pool and outdoor barbecue area. Karatu Lodge boasts excellent accommodation with wifi, en suite accommodation and an on-site bar and restaurant.

Overnight: Karatu Lodge or similar

Meals included: Breakfast; Lunch; Dinner

A highlight awaits you this morning as you depart to explore what is commonly referred to as the World’s largest wildlife zoo. After breakfast, descend with a picnic lunch through the early morning mists and 2,000 feet into the crater. Ngorongoro Crater is the World’s largest intact volcanic caldera. Due to its size and diversity, the crater floor comprises several distinct areas, ranging from forest, swamps, lakes and springs, to open grassland and some sandy dunes. It’s a truly unique wildlife experience.

Overnight: Karatu Lodge or similar

Meals included: Breakfast; Lunch; Dinner

Depart Ngorongoro Crater after breakfast, head south east past Lake Manyara and Mto wa Mbu village. Through the highlands and the Karatu district, view the scenic wheat plains and coffee plantations here before journeying down the spectacular escarpment where you turn on to the main road towards Arusha. On arrival, transfer to Kilimanjaro Airport in time for your international flight back to Australia (or New Zealand).

Meals included: Breakfast; In-Flight

Please note that some customers may arrive + 1 day.

After purchase, you will receive a receipt and a Purchase Confirmation, directing you to an online Passenger Information Form. You must complete the Passenger Information Form within 72 hours of purchase.
 
Any special requests, preferences and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.
 
On purchasing this Travel Offer, you are bound by the General Terms and Conditions and the specific terms and conditions outlined in this Important Information. 
 
Please note: All countries and territories have different entry requirements in relation to vaccinations, quarantine/isolation periods and travel restrictions. Due to the evolving nature, we would ask all of our customers to monitor, meet and adhere to the specific requirements of their intended destination(s) in the lead-up to and immediately before travel, as well as any requirements post-travel upon their return.
 
CANCELLATION POLICY
Tour packages are non-refundable. If your tour package is affected by Covid-19-related travel restrictions and you are unable to travel, you will receive either a free date change (credit that is specific to your original package and purchase value) or an open credit less any non-recoverable supplier fees to the value of your original purchase for use on any other tour or package available via the TripADeal website.
 
Please note: Date change credits are subject to availability and not guaranteed until confirmed by TripADeal, not the tour operator you are due to stay with.
 
We recommend you consider purchasing travel insurance with Covid-19 protection. The standard cancellation policy will apply if you cannot travel because you have tested positive for Covid-19.
 
Please note: All additional charges are payable in AUD (unless otherwise stated). 
 

This travel offer is valid for travel on selected dates until the 4th of November 2024.
 
This travel offer is priced per person based on a twin share. 
 
Single Traveller Supplement
For solo travellers, a mandatory single supplement of $650 applies. 

Please note: Accommodation for single customers who are travelling on a tour or cruise package may be in a single room, depending on availability. 
 
Departure Dates
2025
May: *12
June: *16
August: *11, *25
September: 08
October: 13
November: 10

Please note: See checkout for live dates and availability.
 
Surcharges
Please note: 
• Dates/months with a * incur a high season surcharge of $550 per person.
 

Departure Cities
*Melbourne, Perth, *Sydney, *Brisbane, *Adelaide or *Auckland
 
Departure City Surcharges
• Sydney: $200 per person
• Brisbane & Auckland: $250 per person
• Adelaide: $500 per person
 
International Full-Service Airline(s) Used
• Cabin Class: Economy Class
• Airlines: Emirates, Qatar Airways, Qantas Airways, Turkish Airlines, Kenya Airways, Ethiopian Airlines, Air Tanzania, Precision Air and partners (subject to availability).
Please note: We cannot accommodate one-way flights. Travellers must take all included flights within the package, and any flights intentionally forfeited will result in later flights being subject to cancellation. 
 
Missed Flights 
If you fail to arrive for your outbound flight, you risk all flight and land arrangements in your destination being automatically cancelled by the airlines and land operator, respectively. Additional fees may apply to reinstate these services. If you will miss your flight for whatever reason, please contact us as soon as possible to make arrangements. 
 
Guaranteed Airline Surcharge
• Cabin Class: Economy Class
• Qatar Airways: $500 per person 
• Emirates: $700 per person 

Please note: 
• Guaranteed airlines are subject to availability. If we are unable to fulfil your request, the above extra cost will be refunded.
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed, subject to aircraft configuration.
• In the event that a purchased stopover package and a purchased guaranteed airline upgrade are not compatible, you will have the option to receive a refund for the guaranteed airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.
• Guaranteed airline refers to the marketing carrier and could include codeshare partners.
 
Arrive Early Options
Arusha - $300 per person
High season dates range up to $700 per person, subject to availability 
Please note:
• This fee does not include extra nights' accommodation, meals or airport transfers.
• You may book a date to arrive early via our website but only a date that is within 30 days of the tour departure date. If you wish to arrive earlier than 30 days before your tour departure date, please call our friendly staff for availability and pricing. Additional costs may apply
• No flight booking changes or cancellations are permitted after air tickets have been issued.
• Flight changes are subject to availability at the time of booking.
• A high season arrive early can be purchased for up to $700 per person, subject to availability.
• High season surcharges apply to flights departing between the below date ranges (only available for purchase over the phone):
- 06/12/2024 - 31/01/2025
- 28/03/2025 - 27/04/2025
- 16/06/2025 - 20/07/2025
- 15/09/2025 - 12/10/2025
- 01/12/2025 - 31/01/2026
 
Stay Behind Options
Arusha - $300 per person
High season dates: up to $700 per person, subject to availability 
Please note:
• This fee does not include extra nights' accommodation, meals or airport transfers.
• A stay behind can only be booked up to one month after your package end date upon check-out. Should you wish to stay later, please contact us to request availability. Additional costs may apply.
• No flight booking changes or cancellations are permitted after air tickets have been issued.
• Flight changes are subject to availability at the time of booking.
• A high season stay behind can be purchased for up to $700 per person, subject to availability.
• High season surcharges apply to flights departing between the below date ranges (only available for purchase over the phone):
- 06/12/2024 - 31/01/2025
- 28/03/2025 - 27/04/2025
- 16/06/2025 - 20/07/2025
- 15/09/2025 - 12/10/2025
- 01/12/2025 - 31/01/2026
 
Stopover Packages 
• Doha
• Dubai
Includes:
• 2, 3 or 5 nights in 4-star accommodation
• Daily breakfast
• Return airport transfers
For pricing, please refer to the payment cart at checkout.

Please note:
• When a pre and post-tour stopover is chosen, the same stopover location must be chosen each way, due to the airline used.
• When selecting an Arrive Early or Stay Behind in conjunction with a Stopover Package, the stopover will take place after the departure date you select for your Arrive Early or Stay Behind.
• Stopover packages are subject to availability.
• In the event that a purchased stopover package and a purchased preferred airline upgrade are not compatible, you will have the option to receive a refund for the preferred airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.
• Blackout dates apply to flights departing between the below date ranges:
Doha Grand Prix: 26 November 2025 to 31 November 2025
Doha MotoGP: November 2025 (TBC for dates)
Abu Dhabi Grand Prix (for Dubai): 3 December 2025 to 8 December 2025
Christmas and New Years Eve - 22 December 2025 to 2 January 2026
 
Flight Class Upgrades
Business or Premium Economy Class: For pricing, please refer to the payment cart at checkout.
Please note:
• Flight upgrades are subject to availability and pricing changes (if we cannot fulfil your request, the upgrade cost will be refunded).
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed, subject to aircraft configuration.

Accommodation Used
3 & 4-Star Properties (Self-Rated)
• Arusha: Forest Hill Hotel
• Tarangire National Park: Baobab Tented Camp
• Lake Manyara: Manyara Lake View Oasis Camp
• Serengeti: Pamoja Serengeti Luxury Camp
• Ngorongoro Crater: Karatu Tented Lodge
 
Please note: Accommodation/rooms offered are based on a lead-in room type and are subject to availability based on seasonality. In the instance a property is not available, a similar standard of accommodation will be provided. Properties will be confirmed and included in your travel pack, which you will receive 4-6 weeks before travel.
 
Extra Nights
Not available. 
 
Maximum Room Capacity
2 people.
 
Child Policy
• No child discounts. The full price applies to all children travelling with their parents.
• Valid for children 12 years old and over.
Please note: Children must be accompanied by a responsible adult 18 years old and over to travel. No unaccompanied minors are allowed.
 
Triple Share
Not available.
 
Bedding Configuration
Twin Singles or Double Bed (subject to availability).
 

Minimum group size 5, maximum group size 7 per vehicle.
Please note: A small group tour is defined as a tour with no more than 20 travellers per vehicle.
 
Optional Tours/Activities
Day 6: Hot Air Balloon Safari in Serengeti National Park at $900 per person.
Please note:
• The optional tours listed above must be purchased on checkout or over the phone before submitting your passenger information form (subject to availability).  
 

• Visa fees and requirements 
• Meals/beverages not stated in the deal offer
• Optional gratuities/tipping 
• Optional activities/tours 
• Personal expenses
• Travel insurance
 

TANZANIA AIRPORT AUTHORITY SECURITY LEVY
The Tanzania Airport Authority (TAA) has introduced a security levy to be imposed on passengers boarding aircraft at domestic and international airports within Tanzania.
The new fee of TZS 5,000 (US$2) for those boarding domestic flights and US$5 for those on international flights will be used for enhancement of airport security through installation of high-tech equipment and safety services, including perimeter fences and state-of-the-art scanning machines to improve detection. The security levy will affect both foreign and domestic travellers booked with airlines flying in and out of Tanzania.
 
TOUR GUIDE VS. TOUR LEADER
Tour Guide
Often locals with intimate knowledge of an area, its culture, and history. Their role entails providing commentary, routing the tour, and seeing that people have a good time. They are a licensed, qualified expert who supplies specific information on the history, art, architecture and culture of the city/village/attraction where they are guiding the tour. The guide meets the group at the required place and leaves it at the end of the tour; they do not travel with the group. 
 
Tour Leader
An experienced person tasked with ensuring the smooth operation of tours, as well as providing practical support to passengers throughout the whole trip. Their role primarily includes assisting with accommodation, transportation between locations, and communication with tour guides at each stop. A tour leader may provide general guidance around a city or village and offer information on the place visited on the bus. However, they are not required to have specific art, architecture, or historical knowledge. They are not allowed to provide a guided tour or commentary of a city/village/attraction once there and, if caught doing so, can be fined. 
 
Please note: Tour leaders/guides are not a standard inclusion in all travel offers. Tour leaders/guides will only be made available when required to enhance the experience of the destination featured. 
 
CLIMATE & AVERAGE TEMPERATURES
Tanzania
From April to November, Tanzania experiences its dry season, which is characterised by warm to hot temperatures and minimal rainfall. In April and May, the country begins transitioning from the wet season to the dry season, with temperatures ranging from 20°C to 30°C. June to August marks the cooler period of the dry season, with temperatures averaging around 18°C to 25°C, especially in higher elevations. September to November sees rising temperatures, ranging from 20°C to 30°C, as the dry season progresses, leading to increasingly arid conditions and lower humidity levels.
 
FLIGHTS
Seat Selection & Frequent Flyer Points
We do not arrange seat selection. It is essential to highlight that some airlines do not allow pre-selected seats. We strongly suggest you contact the airline directly with seating allocation requirements and/or arrive at the airport earlier to arrange your seating. While we do not add frequent flyer member details to bookings, you can do this directly with the airline once you have your flight information. 
 
Passport Validity
Customers must provide valid passport details either at the time of purchase or no later than 45 days before the departure date. Failure to do so may result in the cancellation of the booking. Customers will be responsible for any costs and fees incurred in this instance.
 
COACH TOUR
Meals
For meals not included, the tour leader (when available) will offer assistance with reservations, suggestions and directions to local restaurants. It is your responsibility to notify us of any dietary requests/requirements. Please note: We will do our best to meet your requests/requirements; however, we cannot guarantee that we will always be able to.
 
Luggage
• Customers should bring only soft-sided bags.
• Due to limited luggage space in vehicles, suitcases are unsuitable for scheduled road safaris. We recommend luggage packed in inexpensive barrel/sausage bags or soft-sided bags not exceeding 15kgs and 65cm x 46cm.
• Excess luggage can be handed over to the representative at the time of briefing. It will be handed over to you on your return from safari. Additional costs may apply to pick up and drop off luggage at specific points.
 
Please note: You will be responsible for all your personal belongings whilst on tour. You must carry your own luggage from the vehicle to the hotel room and back to the vehicle. The driver will assist with the uploading and unloading of bags from the vehicle.
 
OTHER
Mobility
If you require wheelchair access please contact our friendly sales and service team to inquire on your behalf.
 
Fitness Level Required
A moderate level of fitness will be required. Moderate is described as involving more physical activity, including biking, longer day hikes or extended walking and standing, low-altitude treks, and water-based activities such as canoeing or low-grade kayaking. Guests using any walking aid other than a walking stick would be advised to reconsider as surfaces may be uneven.
 
Please note: If you have any concerns, please consult your healthcare provider prior to purchase/travel.
 
Yellow Fever
A valid international certificate of vaccination against Yellow Fever is required in many countries. You may need to present this on arrival at the airport or border crossing. Some countries will refuse entry if you are unable to present your certificate. It's also common for your home country to request a Yellow Fever certificate upon arrival. You must check with your doctor well before leaving home about the Yellow Fever requirements for the countries you'll be visiting.
 
Gratuities/Tipping
Land
Gratuities (tips) are not included for the services of the tour leader (when available) and driver throughout the tour. The recommended tip is $5 USD (Approximately $9AUD) per person per day. This covers the guide/leader and the driver and will be collected on tour. 
 
Please note: Tipping for services provided is always a matter of personal discretion; however, please be aware that many locals consider tipping part of their normal remuneration, and they may approach you for payment; there's no need to be intimidated by the request.
 
Sightseeing
Please note: If entry to a site is affected by changes in operating hours or public holiday closures, your itinerary, where possible, may be adjusted, or a similar activity will be offered in its place (subject to availability).
 
Shopping
Shopping overseas can be a daunting and confusing experience, especially when there is a language barrier. Please be very cautious when foreign currencies and prices are involved. If paying by credit card, please pay close attention to the amount you are being charged and keep all your receipts. Do not make any purchases you are not comfortable with or feel pressured into. If you are uncertain or need assistance with the language barrier, please seek assistance from your Tour Guide/Leader. Please refer to our Terms and Conditions regarding shopping for further information.

Tanzania
A tourist visa is a strict requirement when travelling to Tanzania on an Australian Passport. More information may be found at http://www.tanzaniaconsul.com/.
 
Important: 
• Please start arranging your visa three weeks before departure to account for any delays due to consulate operating hours.
• Visa rules may have changed since Covid-19. Some countries and airlines may require you to obtain an additional visa before arrival. Please check with the nearest embassy, consulate or immigration department of the destination you're entering.
Please note: 
• Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.
• It is also important to note that some areas of employment, such as journalism, government authorities and charity organisations, may have additional restrictions in applying for visas. This may, in turn, affect the type of application required.

Voluntary Changes
This includes booking changes requested by you, including but not limited to those changes requiring an airline ticket or a Purchase Confirmation reissue.
• Changes - $100 AUD per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Name Changes Due To Passenger Error
• If the incorrect name has been provided, charges of $100 AUD per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.
 
Supplier Fees
In the event the tour package you have purchased is unable to proceed, and/or a travel Supplier is unable to fulfil the tour due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. If refunds are not available from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. In the event we are unable to obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee.