Lapland & Northern Lights

• Return international full-service flights (economy class), departure city surcharges may apply
• 1 x internal flight from Lulea to Stockholm

• 7 nights in quality hotel accommodation
• 2 nights in magical glass igloos

• Daily breakfast is included throughout the tour

• English-speaking tour leader (Day 2 - Day 10)
• Airport taxes and surcharges

• Transport by private air-conditioned vehicles

• Transfer from Helsinki airport to hotel (Day 2)
• Return transfers on Day 10 (Hotel to airport and airport to hotel)
• All other select transfers mentioned in the itinerary

• Arrive Early: Arrive up to 60 days before your tour starts (does not include hotel accommodation, meals or transfers)
• Stay Behind: Return up to 60 days after your tour concludes (does not include hotel accommodation, meals or transfers)
• Optional Tours: Optional experiences and tours are available to add to your itinerary (see checkout for details)
• Flight Upgrades: Upgrade to Business Class (see checkout for details)

Please note: Extra charges may apply. See the Important Info section and checkout cart for fees and details.

Today, fly from Australia (or New Zealand) to Helsinki, Finland.
Please note: Some flights may depart on Day 2 and arrive on Day 2.

Meals included: In-Flight

Upon arrival, you will be met by your English-speaking tour leader and transferred to your hotel. If it is too early for check-in, luggage can be stored at the hotel until your room is ready. Enjoy the rest of the day at leisure in Finland’s southern capital city.
The tour leader will advise you on a time when everyone has arrived to enjoy a welcome drink and an exciting briefing about your upcoming trip!

Overnight: Scandic Grand Marina, Scandic Park Hotel or similar, Helsinki

Meals included: None

Helsinki, the capital of Finland, is a vibrant seaside city encased by beautiful islands and great green parks. Enjoy a full day at leisure to independently explore this magnificent city, the museums, bustling bars and wonderful architecture in this sea-facing city situated on the peninsula in the Gulf of Finland.

Optional Activity: Helsinki city tour - $170 AUD per person
Enjoy this comprehensive tour taking in the most important and interesting parts of Helsinki. Visit Helsinki Cathedral at the Senate Square, the Presidential Palace, City Hall, the Parliament Building, Finlandia Hall, the Opera House, the Helsinki Music Centre and Central Library Oodi. 1-2 stops are possible during the tour, such as Senate Square and the Sibelius Monument. Please note: Entrances are not included. (Approximately 3 hours)

Overnight: Scandic Grand Marina, Scandic Park Hotel or similar, Helsinki

Meals included: Breakfast

This morning, enjoy breakfast before continuing your journey to Jyvaskyla (approximately 270 kilometres). On route, stop off at Porvoo, a popular tourist destination, characterised by its colourful wooden houses, narrow alleys, and charming atmosphere. The city has a rich history, and its Old Town is a designated UNESCO World Heritage Site. After, continue to Jyväskylä, stopping at a Winter sauna, Jacuzzi and bathing experience in the beautiful scenery of Lake Päijänne. The log-built saunas are in an idyllic setting surrounded by nature. After the memorable experience, enjoy some light snacks before continuing to the hotel.
After your relaxing day, check into your hotel. The rest of the day is at leisure in the beautiful Lakeland region city in Finland. In these winter months, the landscape is covered in a blanket of snow and has breathtaking views, national parks and unique nature.

Overnight: Original Sokos Hotel Paviljonki, Jyväskylä or similar, Jyväskylä

Meals included: Breakfast

This morning after breakfast, continue your magical winter wonderland journey to Oulu (approximately 340 kilometres). This snowy picturesque town is the gateway to the Lapland region. The town is full of thrilling winter activities including snowshoeing and ice fishing and has museums, shops, pure wilderness, fluffy snow and lots of excitement.
Your tour leader will be able to assist you in booking any additional activities in Oulu while you are on tour. In the evening, wrap up warm and be met by your tour leader. Journey by coach into the wilderness to hunt for the northern lights, following the clear skies, looking for the natural phenomenon. Be prepared to witness this spectacular light show that covers the sky in magical colours.

Please note: The northern lights rely on good weather conditions and clear skies.

Overnight: Scandic Oulu City Hotel or similar, Oulu

Meals included: Breakfast

This morning after breakfast, continue your journey to Rovaniemi, the heart of Lapland (approximately 240 kilometres). Check in to Santa’s luxurious glass igloos, which are located at Santa Claus Village in Rovaniemi. This holiday village also includes reception and the Restaurant Arctic Eye. The new glass-roofed igloos offer a whole new opportunity to experience Lapland’s ever-changing nature whilst enjoying the comforts from inside.
Later, visit Santa Claus’s Village which is located on the Arctic Circle and pay a visit to the man himself, Santa Claus. Explore Mr & Mrs Claus' cottage along with their hardworking reindeer and catch a glimpse of Santa’s secrets. Head to Santa’s office and embrace the colourful world of beautiful cards, unique stamps and gifts. The cosy atmosphere invites you to write your greetings to friends and family all over the world. Here they will be stamped by hand with a special postmark of the Santa Claus Post Office. Browse the gift shops for unique Finnish handicrafts, souvenirs and gifts and enjoy this once-in-a-lifetime Lapland Experience.

Optional Activity: Reindeer excursions & Sleigh Ride - $250 AUD per person
Enjoy a trip to the Reindeer Camp, this great trip gives you an insight into the tradition of reindeer herding in Lapland. For a few hours, you will take on this role as you feed the animals and enjoy a short sledge ride pulled by these magnificent animals.
This evening you see Lapland at night through your cosy glass igloos. This is the ideal way to watch the Northern Lights as you drift off to sleep.

Overnight: Santa's Igloos Arctic Circle or similar, Rovaniemi

Meals included: Breakfast

This morning, enjoy breakfast before embarking on a two-hour snowmobile safari into the arctic wilderness. A safari guide will give you a briefing and driving instructions before you pair up to start your snowmobile safari. Enjoy the beautiful scenery as you drive through the snowy forests and across the frozen marshlands and lakes. Breathe in the fresh icy air whilst appreciating your silent surroundings.
Enjoy another cosy night in the glass igloos in the heart of Lapland.

Overnight: Santa’s Igloos Arctic Circle or similar, Rovaniemi

Meals included: Breakfast

Today, after breakfast, check out of your igloos and continue your journey to Haparanda or Lulea, Swedish Lapland (approximately 255 kilometres). On route, drive via Kemi, known for its maritime heritage, unique attractions, and the gateway to the Arctic region. After, continue to Haparanda or Lulea. Upon arrival, when the room is ready check in to your hotel.
Welcome to Swedish Lapland and the perfect place for another adventure with rolling hills, roaring rivers and vast woodlands covered in a blanket of white fluffy snow. In the afternoon, embark on an exciting Husky Safari. Wrap up warm with the additional winter clothing provided by your guide before embarking on this magical experience. Enjoy the breeze, hold on tight and dash across this magical winter wonderland. Your sled will be guided by strong, friendly Alaskan huskies, they will take you across snow-covered terrain, frozen lakes and through wild forests. Keep on the lookout for Moose and Reindeer whilst taking in the magnificent scenery.
Enjoy the evening at leisure to explore Swedish Lapland.

Overnight: Elite Stadshotellet, Haparanda Stadshotell Hotel or similar, Swedish Lapland

Meals included: Breakfast

Enjoy a day at leisure or choose to embark on an optional activity. Your tour leader will be available to assist you, giving advice on the best way to spend your day!
In the evening enjoy another excursion to follow the Northern lights and enjoy your last night in the heart of Lapland.

Optional Activity: Approximately 4-4.5 Hour Sami Visit - $500 AUD per person
This tour is an experience of a lifetime. Go deeper into Sami culture and spend a couple of relaxing hours for all your senses. Listen to the sparkling fire while you enjoy a three-course dinner from Sami cuisine. This will be a genuine gathering around the fireplace in the lavvu (tent house) where you will learn about the Sami history and culture. Take part in the Joik – the traditional Aami way to musically tell a story and to remember the old ways. In the corral, you will be able to feed the reindeer. With some luck, you might also get to view the northern lights.

Overnight: Elite Stadshotellet, Haparanda Stadshotell Hotel or similar, Swedish Lapland

Meals included: Breakfast

After breakfast, check out of your hotel and be transferred to Lulea Airport in time for your domestic flight to Stockholm.

Upon arrival, you will be transferred from Arlanda Airport to your hotel. Luggage can be stored at the hotel if the room is not ready for check-in. Spend the rest of the day at leisure or choose to embark on an optional activity.

Optional Activity: Stockholm City Tour - $190 AUD per person
The city of Stockholm, built on 14 islands and connected by 57 bridges, exudes a unique charm in its combination of 13th-century Old Town with modern high-tech architecture. Stockholm’s islands are bordered by Lake Mälaren in the west and the Baltic Sea in the east, where the archipelago with its 30,000 islands awaits exploration. It is not surprising that the city has earned the nickname 'Beauty on Water'. Renowned for its beauty, Stockholm is also the hub of the Baltic area with easy access to the Nordic capitals as well as the Baltic countries.
The capital is a big city with a small-town personality. With its handy size and short walking distances, it is easy to cover a lot in a short amount of time. The sightseeing tour, which includes outside visits to the Old Town and the City Hall with its blue and golden halls known for hosting the Nobel festivities, makes for a memorable morning tour.
Discover a city of contrasts. Go back 750 years in time and feel the medieval atmosphere as you wander the narrow and cobbled streets of Old Town, or as the locals say, 'Gamla Stan'. During the stroll through Old Town, pass by the seven-hundred-year-old Cathedral of Stockholm, seat of the archbishop, while also getting a chance to see Stortorget, where 'the Stockholm Blood Bath' took place.

Overnight: Scandic Malmen, Scandic Anglais or similar, Stockholm

Meals included: Breakfast

This morning, check out of your hotel and make your own way to the airport to correspond with your international flight back to Australia (or New Zealand).
Some guests may depart later in the day and will be able to store their luggage at the hotel until they are ready to depart.

Meals included: Breakfast; In-Flight

Please note: Some customers may arrive +1 day.

 
After purchase, you will receive a receipt and a Purchase Confirmation, directing you to an online Passenger Information Form. You must complete the Passenger Information Form within 72 hours of purchase. Any special requests, preferences and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.
 
On purchasing this Travel Offer, you are bound by the General Terms and Conditions and the specific terms and conditions outlined in this Important Information.
 
Please note: All countries and territories have different entry requirements in relation to vaccinations, quarantine/isolation periods and travel restrictions. Due to the evolving nature, we would ask all of our customers to monitor, meet and adhere to the specific requirements of their intended destination(s) in the lead-up to and immediately before travel, as well as any requirements post-travel upon their return.
 

Cancellation and Refund Policy
By placing a booking with us, you acknowledge the following important information:
• we act as your booking agent: TripADeal is a booking services provider, and curates the Travel Offers available on our website. We act as your booking agent, and we receive payment for the Booking Services as part of the booking price, however, we do not provide any of the Travel Services (flights, accommodation, tours or other products or services) included in your booking – the Travel Services are provided by a number of third party Travel Suppliers.
• each booking is unique: our Travel Offers are made up of a variety of different components and are, during the booking process, uniquely tailored to suit your requirements, for example, departure dates and ports, flight and room upgrades, tour inclusions, etc.
• changes/modifications to your booking may not be possible: once your booking has been made, changes or modifications may not be possible, and where possible, may incur a fee. It is important to ensure that the information you provide during the booking process is accurate and up to date, and that you read the Travel Offer carefully before placing your order.
• Travel Offers are a package: our Travel Offers have been curated into package offerings and must be used as a package – individual components cannot be used independently of the full package offering.
• our Travel Offers are generally non-refundable: in order to provide great value Travel Offers, we work with a variety of Travel Suppliers to find the best deals – this often means the Travel Suppliers’ offerings are non-refundable to ensure the best price. We recommend that you obtain travel insurance as soon as you make a booking with us.
To read more about our Cancellation and Refund Policy, please click here.

General Terms and Conditions
By placing your booking with us, you acknowledge and agree to our Terms & Conditions, Privacy Policy and Cancellation Policy.

 
This travel offer is valid for travel on selected dates until 10th April 2026.
 
This travel offer is priced per person based on a twin share. 
 
Single Traveller Supplement  
• 2025 Departures: $2,600 applies
• 2026 Departures: $2,700 applies

Please note: Accommodation for single customers who are travelling on a tour or cruise package may be in a single room, depending on availability. 
 
Departure Dates
2025 
April: 1
November: 18, 25**
December: 2^, 5^, 9^, 12^, 19^, 22^, 30^
 
2026
January: 2^^, 6^^, 9^^, 13^^, 16^^, 20**, 23**, 26**, 30**
February: 3, 6, 10, 13, 17, 20, 24, 27
March: 3, 6, 10, 13, 17, 20, 24, 27, 31
April: 3^, 6^, 10^
 
Please note: See checkout for live dates and availability. 
 
Surcharges  
Please note: 
• Dates/months with a ** incur a high season surcharge of $300 per person.
• Dates/months with a ^^ incur a high season surcharge of $700 per person.
• Dates/months with a ^ incur a high season surcharge of $600 per person.
 

Departure Cities
Sydney, Melbourne, *Brisbane, *Adelaide, Perth or *Auckland
 
Departure City Surcharges
• Brisbane: $200 per person
• Adelaide: $300 per person
• Auckland: $400 per person
 
International Flights(s) Used
• Cabin Class: Economy Class
Please note: We cannot accommodate one-way flights. Travellers must take all included flights within the package, and any flights intentionally forfeited will result in later flights being subject to cancellation. 
 
Domestic Airline(s) Used
• Cabin Class: Economy Class
• Route: Lulea - Stockholm
 
Missed Flights 
If you fail to arrive for your outbound flight, you risk all flight and land arrangements in your destination being automatically cancelled by the airlines and land operator, respectively. Additional fees may apply to reinstate these services. If you will miss your flight for whatever reason, please contact us as soon as possible to make arrangements. 
 
Preferred Airline Surcharge
• Cabin Class: Economy Class
• Emirates: $580 per person 
• Qatar: $525 per person 
 
Please note: 
• Preferred airlines are subject to availability. If we are unable to fulfil your request, the above extra cost will be refunded.
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed, subject to aircraft configuration.
• In the event that a purchased stopover package and a purchased preferred airline upgrade are not compatible, you will have the option to receive a refund for the preferred airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.
• Preferred airline refers to the marketing carrier and could include codeshare partners. 
 
Arrive Early and Stay Behind Options
Arrive Early
Helsinki, Finland - From $300 per person, subject to availability.

Stay Behind
Stockholm, Sweden - From $300 per person, subject to availability.

Please note:
• This fee does not include extra nights' accommodation, meals or airport transfers.
• Flight booking changes or cancellations after air tickets have been issued are not guaranteed and may incur additional fees and fare difference, subject to the airline cancellation and change policies.
• Flight changes are subject to availability at the time of booking.
• A high-season Arrive Early or Stay Behind can be purchased for an additional charge, subject to availability. For pricing, please refer to the cart.
• An Arrive Early or Stay Behind can only be booked up to 60 days prior to your package’s start date, or after your package's end date. Should you wish to arrive earlier or stay behind for more than 60 days, please contact us to request availability. Additional costs may apply.
• High season surcharges apply to flights departing between the below date ranges:
• 6 December 2024 - 31 January 2025
• 28 March 2025 - 27 April 2025
• 16 June 2025 - 20 July 2025
• 15 September 2025 - 12 October 2025
• 1 December 2025 - 31 January 2026
• 3 April 2026 - 20 April 2026
• 26 June 2026 - 17 July 2026
• 18 September 2026 - 9 October 2026
• 12 December 2026 - 26 January 2027
 
Stopover Packages 
• Doha
• Dubai
Includes:
• 2, 3 or 5 nights in 4-star accommodation
• Daily breakfast
• Return airport transfers
For pricing, please refer to the payment cart at checkout.

Please note:
• When a pre and post-tour stopover is chosen, the same stopover location must be chosen each way, due to the airline used.
• When selecting an Arrive Early or Stay Behind in conjunction with a Stopover Package, the stopover will take place after the departure date you select for your Arrive Early or Stay Behind.
• Stopover packages are subject to availability.
• In the event that a purchased stopover package and a purchased preferred airline upgrade are not compatible, you will have the option to receive a refund for the preferred airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.
• Blackout dates apply to flights departing between the below date ranges:
Doha Grand Prix: 27 November - 03 December 2025
Doha MotoGP: 08 April 2025 - 16 April 2025
Abu Dhabi Grand Prix (for Dubai): 04 December - 10 December 2025
Christmas and New Year's Eve - 22 December 2025 to 2 January 2026
 
Flight Class Upgrades
Business Class: For pricing, please refer to the payment cart at checkout.
 
Please note:
• Flight upgrades are subject to availability and pricing changes (if we cannot fulfil your request, the upgrade cost will be refunded).
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed
 

Accommodation Used
3 & 4-Star Properties (Self-Rated)
• Helsinki: Scandic Park Hotel, Scandic Grand Marina 
• Jyväskylä: Original Sokos Hotel, Scandic Hotel Jyväskylä 
• Oulu: Scandic Oulu City Hotel 
• Rovaniemi: Santa's Igloos Arctic Circle Igloo 
• Swedish Lapland: Haparanda Stadshotell, Elite Stadshotellet 
• Stockholm: Scandic Malmen, Scandic Anglais 
 
Please note: Accommodation/rooms offered are based on a lead-in room type and are subject to availability based on seasonality. In the instance a property is not available, a similar standard of accommodation will be provided. Properties will be confirmed and included in your travel pack, which you will receive 4-6 weeks before travel.
 
Extra Nights
Not available.
 
Maximum Room Capacity
2 people.
 
Child Policy
• No child discounts. The full price applies to all children travelling with their parents.
• Valid for children 6 years old and over.

Please note: Children must be accompanied by a responsible adult 18 years old and over to travel. No unaccompanied minors are allowed.
 
Triple Share
Not available.
 
Bedding Configuration
Double or Twin (subject to availability).
 

Minimum group size 20, maximum group size 36 per vehicle.
 
Optional Tours/Activities
• Day 3: Helsinki city tour - $170 AUD per person
• Day 6: Reindeer Farm Visit & Sleigh Ride - $250 AUD per person
• Day 9: 4 - 4.5 Hour Sami Visit - $500 AUD per person
• Day 10: Stockholm City Tour - $190 AUD per person
 
Please note:
• The optional tours listed above must be purchased on checkout or over the phone before submitting your passenger information form (subject to availability). 
• Some tours require minimum numbers to operate. 
 

• Visa fees and requirements 
• Meals/beverages not stated in the deal offer
• Optional gratuities/tipping 
• Optional activities/tours 
• Personal expenses
• Travel insurance
• Mandatory city tax
• Winter Clothing Hire: Winter clothing will be included for the Husky and Snowmobile activities. Additional winter clothing can be hired in Rovaniemi for 2 days if required for an additional cost.
 

TOUR GUIDE VS. TOUR LEADER
Tour Guide
Often locals with intimate knowledge of an area, its culture, and history. Their role entails providing commentary, routing the tour, and seeing that people have a good time. They are a licensed, qualified expert who supplies specific information on the history, art, architecture and culture of the city/village/attraction where they are guiding the tour. The guide meets the group at the required place and leaves it at the end of the tour; they do not travel with the group. 
 
Tour Leader
An experienced person tasked with ensuring the smooth operation of tours, as well as providing practical support to passengers throughout the whole trip. Their role primarily includes assisting with accommodation, transportation between locations, and communication with tour guides at each stop. A tour leader may provide general guidance around a city or village and offer information on the place visited on the bus. However, they are not required to have specific art, architecture, or historical knowledge. They are not allowed to provide a guided tour or commentary of a city/village/attraction once there and, if caught doing so, can be fined. 
 
Please note: Tour leaders/guides are not a standard inclusion in all travel offers. Tour leaders/guides will only be made available when required to enhance the experience of the destination featured. 
 
CLIMATE & AVERAGE TEMPERATURES
Finland & Sweden
In Finland and Sweden, the average temperature between December and April is around -4°C. December can be quite cold, so travellers should be aware of this and pack accordingly with warm layers, coats and boots to get ready for this magical snowy winter experience.
 
FLIGHTS
Seat Selection & Frequent Flyer Points
We do not arrange seat selection. It is essential to highlight that some airlines do not allow pre-selected seats. We strongly suggest you contact the airline directly with seating allocation requirements and/or arrive at the airport earlier to arrange your seating. While we do not add frequent flyer member details to bookings, you can do this directly with the airline once you have your flight information.
 
Passport Validity
Customers must provide valid passport details either at the time of purchase or no later than 45 days before the departure date. Failure to do so may result in the cancellation of the booking. Customers will be responsible for any costs and fees incurred in this instance.
 
COACH TOUR
Meals
For meals not included, the tour leader (when available) will offer assistance with reservations, suggestions and directions to local restaurants. It is your responsibility to notify us of any dietary requests/requirements.
Please note: We will do our best to meet your requests/requirements; however, we cannot guarantee that we will always be able to.
 
Luggage
You will be responsible for all your personal belongings whilst on tour. You must carry your own luggage from the vehicle to the hotel room and back to the vehicle. The driver will assist with the uploading and unloading of bags from the vehicle.
 
OTHER
Mobility
If you require wheelchair access please contact our friendly sales and service team to inquire on your behalf.
 
Fitness Level Required
A moderate level of fitness will be required. May involve more physical activity, including biking, longer day hikes or extended walking and standing, low-altitude treks, and water-based activities such as canoeing or low-grade kayaking. Guests using any walking aid other than a walking stick would be advised to reconsider as surfaces may be uneven.
 
Please note: If you have any concerns, please consult your healthcare provider prior to purchase/travel.
 
Gratuities/Tipping
Land
Gratuities (tips) are not included for the services of the tour leader (when available) and driver throughout the tour. The recommended tip is €5 per person per day. This covers the guide/leader and the driver and will be collected on tour. 
 
Please note: Tipping for services provided is always a matter of personal discretion; however, please be aware that many locals consider tipping part of their normal remuneration, and they may approach you for payment; there's no need to be intimidated by the request.
 
Sightseeing
Please note: If entry to a site is affected by changes in operating hours or public holiday closures, your itinerary, where possible, may be adjusted, or a similar activity will be offered in its place (subject to availability).
 
Shopping
Shopping overseas can be a daunting and confusing experience, especially when there is a language barrier. Please be very cautious when foreign currencies and prices are involved. If paying by credit card, please pay close attention to the amount you are being charged and keep all your receipts. Do not make any purchases you are not comfortable with or feel pressured into. If you are uncertain or need assistance with the language barrier, please seek assistance from your Tour Guide/Leader. Please refer to our Terms and Conditions regarding shopping for further information.
 

A tourist visa for Europe is not required for stays up to 90 days if travelling on an Australian or New Zealand Passport.
 
Important: 
• Please start arranging your visa three weeks before departure to account for any delays due to consulate operating hours.
• Visa rules may have changed since Covid-19. Some countries and airlines may require you to obtain an additional visa before arrival. Please check with the nearest embassy, consulate or immigration department of the destination you're entering.
 
Please note: 
• Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.
• It is also important to note that some areas of employment, such as journalism, government authorities and charity organisations, may have additional restrictions in applying for visas. This may, in turn, affect the type of application required.

 

Voluntary Changes
This includes booking changes requested by you, including but not limited to those changes requiring an airline ticket or a Purchase Confirmation reissue.
• Changes - $100 AUD per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Name Changes Due To Passenger Error
• If the incorrect name has been provided, charges of $100 AUD per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.
 
Supplier Fees
In the event the tour package you have purchased is unable to proceed, and/or a travel Supplier is unable to fulfil the tour due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. If refunds are not available from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. In the event we are unable to obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee.