Grand Japan

• Return international full-service flights (economy class) with Qantas Airways, departure city surcharges may apply

• Enjoy 11 nights of quality hotel accommodation

• Enjoy daily breakfast

• English-speaking tour guides
• Airline taxes and surcharges

• Transportation by private A/C vehicles
• Toyohashi to Hamamatsu High-Speed Train

• Return airport transfers

• Arrive Early: Arrive up to 60 days before your tour starts. (Does not include hotel accommodation, meals or transfers)
• Stay Behind: Return up to 60 days after your tour concludes. (Does not include hotel accommodation, meals or transfers)
• Optional Tours: Optional experiences and tours are available to add to your itinerary. (Paid on tour)
• Flight Upgrades: Upgrade to Business Class. (See checkout for details)

Please note: Extra charges may apply. See the Important Info section and checkout cart for fees and details.

Today fly from Australia (or New Zealand) with Qantas Airways to one of the most captivating cities in the world - Tokyo, Japan. Upon arrival, you will be met and transferred to your hotel in Tokyo.

Please Note:

• Due to flight scheduling and availability, some departures may occur on Day 0. Affected customers must be at the airport the day before.
• Direct flights to Tokyo are not guaranteed, and some flights may have one stop.
• Flight times will be indicated on your final documentation which you will receive 4 - 6 weeks prior to departure.

Overnight: Hotel Mystays Tachikawa, Tokyo or similar

Meals included: In-Flight

This morning you'll enjoy an introductory tour of Tokyo. First visit the stunning Meiji Shrine which is a Shinto religious site that was dedicated to the Imperial Family in 1926. Walk among the serene gardens that surround the shrine as you hear about its importance from your guide.

Afterwards, you'll continue to the Asakusa area for a glimpse of Old Tokyo and visit Sensoji (Asakusa Kannon Temple), one of Japan’s most colourful and famous temples. Last visit the craft shops along Nakamise Street. Asakusa is the centre of Tokyo's Shitamachi (lower city), one of Tokyo's districts where an atmosphere of the Tokyo of past decades survives.

The tour will end at around lunchtime, and you’re free to explore this amazing city at your own leisure in the afternoon. Alternatively, join an optional afternoon tour.

Optional Activity: Tokyo afternoon tour including the famous Tokyo Tower – 7,500 JPY per person
First enjoy the sweeping views of this vast city from the observation decks at the famous Tokyo Tower, the landmark of Tokyo (entry included). Then visit Shinjuku, the largest entertainment, business and shopping district in Tokyo. It’s also a microcosm of Tokyo: there are skyscrapers and neon lights but also yakitori stalls in old wooden shacks. Last visit Shibuya Crossing, an iconic landmark in Tokyo, to see upwards of 1,000 people crossing the multi-cornered intersection at a time.

Overnight: Hotel Mystays Tachikawa, Tokyo or similar

Meals included: Breakfast

After breakfast, embark on a journey of approximately 370km, starting with a drive to Mt Fuji’s 5th Station. Located 2300m above sea level, Mt Fuji’s 5th Station offers a commanding view of the Fuji Five Lakes area below, making it a popular spot even for those who do not intend on climbing the mountain, and it features shrines, torii gates and souvenir shops. Afterwards, continue to Lake Kawaguchiko, to admire the scenery as you enjoy a short cruise across the lake. The waters are overlooked by surrounding mountains, including Mt Fuji. Arrive in Nagano Region this afternoon, check into the hotel and enjoy the evening at leisure.

Overnight: Hotel Route Inn Suwa Inter, Nagano Region or similar

Meals included: Breakfast

Today is an exciting day as you'll visit the countryside of Japan. First drive to a Wasabi Farm where Japan's most famous and flavourful crop is grown in pristine and mineral-rich waters flowing down from the North Alps. Then visit Narai-juku, a beautifully preserved Edo period posttown. Narai-juku retains much of its original Edo-era architecture and atmosphere, making it one of the most popular tourist destinations in Japan.

You'll then finish the day in Gifu where you will check into your hotel and enjoy an evening at leisure.

You will drive approximately 215 kilometres.

Overnight: Comfort Hotel Gifu or similar, Gifu

Meals included: Breakfast

This morning, you'll take a 140-kilometre trip to Kyoto where you'll enjoy a half-day sightseeing tour of the ancient capital. First up visit Fushimi Inari Shrine, an important Shinto shrine in southern Kyoto. It’s famous for its thousands of vermilion torii gates, which straddle a network of trails behind its main buildings. The tour continues with a visit to the iconic Temple of the Golden Pavilion, perhaps the most breathtaking in Kyoto. Also known as “Kinkaku-ji,” the temple’s top two floors are coated in gold leaf, creating a dazzling mirror image in the pond on which it’s built.

Enjoy the afternoon at your leisure or choose to join one of the amazing optional activities such as the Maiko Dinner show (not included, 38,000 JPY per person) or the Geisha Dress-up experience (not included, 30,000 JPY per person). (Maiko is the name of an apprentice geisha in Kyoto). Both can be booked on tour directly with the operator.

Optional Activity: Maiko Dinner show - 38,000 JPY
Today you will have the unique chance to enjoy an incredible Maiko performance with a Kaiseki dinner in Kyoto. Immerse yourself in the beguiling beauty of the ‘Maiko’ (apprentice geisha) scene during an exquisite evening of culture and cuisine at a Gion district restaurant. Gain fascinating insights into ancient Japanese customs as you chat with maikos and capture photographs to immortalize your memorable evening. Sip on a selection of unlimited drinks and pleasure your palate with delicacies inspired by ‘kaiseki’ cuisine, a traditional Japanese cooking style. Enhance your cultural experience of Japan on this enriching evening adventure.

Optional Activity: Geisha Dress-up experience - 30,000 JPY
Enjoy a unique geisha transformation experience with full white face makeup, a beautiful kimono, a Japanese traditional hairstyle wig and a professional cameraman. The experience
of a geisha makeover in the city of geisha is a dream come true for many women from all around the world. You will remember this geisha makeover experience forever.

Overnight: Crystal Hotel Kyoto IV or similar, Kyoto

Meals included: Breakfast

Enjoy more free time to explore the ancient capital at your own leisure during the morning. The group will depart from the hotel at around 2:30pm for Fukuyama (approx. 270km). Alternatively, join an in-depth optional morning tour of Kyoto.

Optional Activity: Kyoto in-depth Tour – 7,000 JPY per person.
First visit the Arashiyama Bamboo Grove, one of Kyoto’s top sights as you'll find yourself standing amid these soaring stalks of bamboo which is like being in another world. Then visit Ryōan-ji Temple, a Zen temple with a famous rock garden. In 1994, this temple was designated as a World Heritage Site by UNESCO. The rock garden at Ryōan-ji, a piece of Japanese cultural heritage, is the most popular in Japan. The deceptively simple garden consists of fifteen rocks spread out on white sand in a space of 248 square meters. The fifteen rocks are carefully arranged so that there is always at least one rock that cannot be seen, regardless of the angle. Last visit Sanjūsangendō Temple. All of the statues date back at least 700 years and are now classified as Important Cultural Properties, with the gigantic seated statue being a National Treasure of Japan. They are crafted of Japanese cypress, and all lacquered and gilded with gold leaf. Seeing the totality of these statues is breathtaking.

Overnight: Vessel Hotel Fukuyama or similar, Fukuyama

Meals included: Breakfast

Today you'll travel south to Hiroshima (approx. 100 kilometres) where you will start the journey to Miyajimaguchi port to board a boat to the majestic Miyajima Island. This island is also known as Itsukushima or Divine Island and is hailed as one of Japan’s most beautiful landscapes. Here you will discover the natural and cultural treasures of this UNESCO World Heritage-listed Island for 45 minutes with your guide. This includes seeing the shimmering Itsukushima Shrine before enjoying a delicious lunch in a local eatery (not included).

Afterwards, you'll re-board the boat and cruise back to Hiroshima where you can reflect on the history of the region. Take a silent moment at the Hiroshima Peace Memorial Park, a historical site near where the atomic bomb exploded, see exhibitions that articulate the destruction the bomb caused and marvel at the city’s regenerative recovery. Finally, you'll board a bus to the Atomic Bomb Dome (Genbaku Dome), a skeletal structure that miraculously survived the 1945 attack, before finishing the day at your hotel back in Fukuyama where you will enjoy the remainder of the evening at leisure.

Overnight: Vessel Hotel Fukuyama or similar, Fukuyama

Meals included: Breakfast

After breakfast, visit Tomonoura, a picturesque, old-fashioned fishing town. Situated at a bay facing the Seto Inland Sea, the picturesque port town features an endearing old-fashioned fishing townscape, with a calm and laid-back atmosphere.

Afterwards, proceed towards Okayama (approx. 80 kilometres) and visit the Kurashiki Bikan Historical Quarter which offers an authentic taste of old Japan in one of the oldest merchant towns with scenic canals lined with weeping willows, Edo-period gardens and historic merchant houses. Here you will also visit Okayama Korakue, an outstanding Japanese-style landscape garden.

Continue onwards to the Hyogo Region (approx 160 kilometres) where you will check into your hotel for an evening at leisure.

Overnight: Hotel Villa Fontaine Kobe Sannomiya or similar, Kobe

Meals included: Breakfast

This morning drive to Osaka and visit the famous Osaka Castle Garden as well as the well-known Shinsaibashi and Dotonbori shopping/entertainment districts.

Afterwards, drive to the nearby city of Nara and visit Nara Park which is home to hundreds of free-roaming deer. If you'd like, you can even feed them deer senbei (crackers) which can be purchased at stalls throughout the park.

You'll then proceed to Aichi Region where you can check in to your accommodation and enjoy the remainder of the day at leisure.

Today you will drive approximately 280 kilometres

Overnight: Route-Inn Grantia Komaki, Aichi Region or similar

Meals included: Breakfast

Today you can enjoy free time at leisure to explore the region. Alternatively, you can join an optional activity which can be booked during the trip directly with the operator.

Optional Activity: Shirakawa-go – Takayama 10,000 JPY per person
Visit Shirakawa-go which was declared a UNESCO World Heritage site in 1995. It’s famous for its traditional gassho-zukuri farmhouses, some of which are more than 250 years old.
Afterwards, you'll visit Takayama Old Town to walk along Sannomachi Street which survives in a particularly pretty state with many old homes, shops and restaurants. Takayama was once a bustling hub drawing expert artisans, farmers and merchants from throughout the surrounding area. You'll find that Sanmachi, as well as Oshinmachi, preserves the traditional aesthetic of this time.

Overnight: Route-Inn Grantia Komaki, Aichi Region or similar

Meals included: Breakfast

This morning you'll visit the Toyota Museum (entry included) to learn about the pioneers of the automobile and the latest move to electric cars. Enjoy a high-speed train experience from Toyohashi to Hamamatsu then travel onwards to Shizuoka by bus, the tea capital of Japan. Here you'll visit Greenpia Makinohara Tea Plantation where you can touch the tea in the middle of the vast tea gardens, learn about the production process and enjoy a steaming cup while you are at.

You'll finish the day in Yokohama, an approximately 200-kilometre trip, where you will check into your hotel and enjoy the remainder of the day at leisure.

Overnight: APA Hotel & Resort Yokohama Bay Tower, Yokohama or similar

Meals included: Breakfast

Today, you will be transferred to Narita or Haneda airport in Tokyo for your return flight to Australia (or New Zealand).

Please note:

• The standard check-out time is between 10:00 and 11:00 in the morning.
• Travellers departing Tokyo from Haneda airport may arrive at the airport in the early afternoon with some downtime before their evening flight. Luggage storage facilities are available at the airport (not included) and a restaurant and mall are nearby to explore at leisure prior to your departure.
• Direct flights home are not guaranteed and some flights may have one-stop.

Meals included: Breakfast; In-Flight

After purchase, you will receive a receipt and a Purchase Confirmation, directing you to an online Passenger Information Form. You must complete the Passenger Information Form within 72 hours of purchase.

Any special requests, preferences and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.

On purchasing this Travel Offer, you are bound by the General Terms and Conditions and the specific terms and conditions outlined in this Important Information.

Please note: All countries and territories have different entry requirements in relation to vaccinations, quarantine/isolation periods and travel restrictions. Due to the evolving nature, we would ask all of our customers to monitor, meet and adhere to the specific requirements of their intended destination(s) in the lead-up to and immediately before travel, as well as any requirements post-travel upon their return.

Cancellation and Refund Policy
By placing a booking with us, you acknowledge the following important information:
• we act as your booking agent: TripADeal is a booking services provider, and curates the Travel Offers available on our website. We act as your booking agent, and we receive payment for the Booking Services as part of the booking price, however, we do not provide any of the Travel Services (flights, accommodation, tours or other products or services) included in your booking – the Travel Services are provided by a number of third party Travel Suppliers.
• each booking is unique: our Travel Offers are made up of a variety of different components and are, during the booking process, uniquely tailored to suit your requirements, for example, departure dates and ports, flight and room upgrades, tour inclusions, etc.
• changes/modifications to your booking may not be possible: once your booking has been made, changes or modifications may not be possible, and where possible, may incur a fee. It is important to ensure that the information you provide during the booking process is accurate and up to date, and that you read the Travel Offer carefully before placing your order.
• Travel Offers are a package: our Travel Offers have been curated into package offerings and must be used as a package – individual components cannot be used independently of the full package offering.
• our Travel Offers are generally non-refundable: in order to provide great value Travel Offers, we work with a variety of Travel Suppliers to find the best deals – this often means the Travel Suppliers’ offerings are non-refundable to ensure the best price. We recommend that you obtain travel insurance as soon as you make a booking with us.

To read more about our Cancellation and Refund Policy, please click here.

General Terms & Conditions
By placing your booking with us, you acknowledge and agree to our Terms & Conditions, Privacy Policy and Cancellation Policy.

This travel offer is valid for travel on selected dates until the 20th November 2025.

Minimum group size 20, maximum group size 40 per vehicle.

This travel offer is priced per person based on a twin share.

Single Traveller Supplement
For solo travellers, a mandatory single supplement of $1,050 applies.
Please note: accommodation for single customers who are travelling on a tour or cruise package may be in a single room, depending on availability.

Child Policy
• No child discounts. The full price applies to all children travelling with their parents.
• Valid for children 12 years old and over.
Please note: Children must be accompanied by a responsible adult 18 years old and over to travel. No unaccompanied minors are allowed.

Departure Dates
2025
May: *6, *10, *14, 21, 29, 30
June: 5, 6, 12, 13
August: 7, 21
September: 4, 5, 11, 12, ^18
October: 9, 10, 16, 17, 23, 24, 30, 31
November: 6, 13, 20
 
Please note: See checkout for live dates and availability.

Surcharges
Please note:
• Dates/months with a * incur a high season surcharge of $350 per person.
• Dates/months with a ^ incur a high season surcharge of $850 per person.

Departure Cities
Sydney, *Melbourne, *Brisbane, *Adelaide, *Perth and *Auckland

Departure City Surcharges
• Melbourne, Brisbane or Adelaide: $300 per person
• Perth or Auckland: $500 per person

International Flight(s)
• Cabin Class: Economy Class
• Airlines: Qantas and partners (subject to availability)
Please note: We cannot accommodate one-way flights. Travellers must take all included flights within the package, and any flights intentionally forfeited will result in later flights being subject to cancellation.

Arrive Early and Stay Behind Options
Arrive Early
Tokyo, Japan- From $300 per person, subject to availability.

Stay Behind
Tokyo, Japan - From $300 per person, subject to availability.

Please note:
• This fee does not include extra nights' accommodation, meals or airport transfers.
• Flight booking changes or cancellations after air tickets have been issued are not guaranteed and may incur additional fees and fare difference, subject to the airline cancellation and change policies.
• Flight changes are subject to availability at the time of booking.
• A high-season Arrive Early or Stay Behind can be purchased for an additional charge, subject to availability. For pricing, please refer to the cart.
• An Arrive Early or Stay Behind can only be booked up to 60 days prior to your package’s start date, or after your package's end date. Should you wish to arrive earlier or stay behind for more than 60 days, please contact us to request availability. Additional costs may apply.
• High season surcharges apply to flights departing between the below date ranges:
6 December 2024 - 31 January 2025
28 March 2025 - 27 April 2025
16 June 2025 - 20 July 2025
15 September 2025 - 12 October 2025
1 December 2025 - 31 January 2026
3 April 2026 - 20 April 2026
26 June 2026 - 17 July 2026
18 September 2026 - 9 October 2026
12 December 2026 - 26 January 2027

Stopover Packages
Not available.

Flight Class Upgrades
Business Class: For pricing, please refer to the payment cart at checkout.
Please note:
• Flight upgrades are subject to availability and pricing changes (if we cannot fulfil your request, the upgrade cost will be refunded).
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed

Missed Flights
If you fail to arrive for your outbound flight, you risk all flight and land arrangements in your destination being automatically cancelled by the airlines and land operator, respectively. Additional fees may apply to reinstate these services. If you miss your flight for whatever reason, please contact us as soon as possible to make arrangements.

Accommodation Used:
3-Star Properties (Self-Rated)
• Tokyo: Hotel Mystays Tachikawa
• Nagano Region: Hotel Route Inn Suwa Inter
• Gifu: Comfort Hotel Gifu
• Kyoto: Crystal Hotel Kyoto IV
• Fukuyama: Vessel Hotel Fukuyama
• Kobe: Hotel Villa Fontaine Kobe Sannomiya
• Aichi Region: Route-Inn Grantia Komaki
• Yokohama: APA Hotel & Resort Yokohama Bay Tower
Please note: Accommodation/rooms offered are based on a lead-in room type and are subject to availability based on seasonality. In the instance a property is not available, a similar standard of accommodation will be provided. Properties will be confirmed and included in your travel pack, which you will receive 4-6 weeks before travel.

Extra Nights
Not available.
Please note: If you are interested in booking additional nights of accommodation pre or post-tour, please wait until you receive your travel documentation approximately 4-6 weeks before departure for the confirmed list of hotels. If booking your own additional accommodation directly with the hotel, please be aware that you may be required to change rooms at the start/end of your tour.

Maximum Room Capacity
2 people.

Triple Share
Not available.

Bedding Configuration
Twin or double (subject to availability).

• Day 2 Tokyo: Tokyo Afternoon Tour - 7,500 JPY per person
• Day 5 Kyoto: Maiko Dinner Show - 38,000 JPY per person
• Day 6 Kyoto: Kyoto In Depth Tour - 7,000 JPY per person
• Day 10 Aichi: Shirakawa-go & Takayama - 10,000 JPY per person
Please note:
• Prices are based per person, are subject to availability, time permitting and weather conditions, and are payable directly to the tour operator in the currency specified.
• Some tours require minimum numbers to operate.
• The optional tours listed above can be purchased on tour directly with the operator.

• Visa fees and requirements
• Domestic transfers and flights not stated in the deal offer
• Meals/beverages not stated in the deal offer
• Recommended gratuities/tipping
• Optional activities/tours
• Personal expenses
• Travel insurance
• Any costs associated with an interruption to your tour as a result of an airline schedule change or cancellation

Land
Gratuities (tips) are not included for the services of the tour leader (when available) and driver throughout the tour. The recommended tip is $10 per person per day. This covers the guide/leader and the driver and will be collected on tour.

Please note: Tipping for services provided is always a matter of personal discretion; however, please be aware that many locals consider tipping part of their normal remuneration, and they may approach you for payment; there's no need to be intimidated by the request.

TOUR GUIDE VS. TOUR LEADER
Tour Guide
Often locals with intimate knowledge of an area, its culture, and history. Their role entails providing commentary, routing the tour, and seeing that people have a good time. They are a licensed, qualified expert who supplies specific information on the history, art, architecture and culture of the city/village/attraction where they are guiding the tour. The guide meets the group at the required place and leaves it at the end of the tour; they do not travel with the group.

Tour Leader
An experienced person tasked with ensuring the smooth operation of tours, as well as providing practical support to passengers throughout the whole trip. Their role primarily includes assisting with accommodation, transportation between locations, and communication with tour guides at each stop. A tour leader may provide general guidance around a city or village and offer information on the place visited on the bus. However, they are not required to have specific art, architecture, or historical knowledge. They are not allowed to provide a guided tour or commentary of a city/village/attraction once there and, if caught doing so, can be fined.

Please note: Tour leaders/guides are not a standard inclusion in all travel offers. Tour leaders/guides will only be made available when required to enhance the experience of the destination featured.

CLIMATE & AVERAGE TEMPERATURES
Japan has four distinct seasons with a climate ranging from subarctic in the north to subtropical in the south. Conditions are different between the Pacific side and the Sea of Japan side. Northern Japan has warm summers and very cold winters with heavy snow on the Sea of Japan side and in mountainous areas.

Eastern Japan has hot and humid summers and cold winters with very heavy snow on the Sea of Japan side and in mountainous areas. Western Japan has very hot and humid summers (with temperatures sometimes reaching 35°C or above) and moderate cold winters. Okinawa and Amami have a subtropical oceanic climate. These areas have hot and humid summers (with temperatures rarely reaching 35°C or above) and mild winters.

FLIGHTS
Seat Selection & Frequent Flyer Points
We do not arrange seat selection. It is essential to highlight that some airlines do not allow pre-selected seats. We strongly suggest you contact the airline directly with seating allocation requirements and/or arrive at the airport earlier to arrange your seating. While we do not add frequent flyer member details to bookings, you can do this directly with the airline once you have your flight information.

Passport Validity
Customers must provide valid passport details either at the time of purchase or no later than 45 days before the departure date. Failure to do so may result in the cancellation of the booking. Customers will be responsible for any costs and fees incurred in this instance.

COACH TOUR
Meals
For meals not included, the tour leader (when available) will offer assistance with reservations, suggestions and directions to local restaurants. It is your responsibility to notify us of any dietary requests/requirements.
Please note: We will do our best to meet your requests/requirements; however, we cannot guarantee that we will always be able to.

Luggage
You will be responsible for all your personal belongings whilst on tour. You must carry your own luggage from the vehicle to the hotel room and back to the vehicle. The driver will assist with the uploading and unloading of bags from the vehicle.

OTHER
Mobility
If you require wheelchair access please contact our friendly sales and service team to inquire on your behalf.

Fitness Level Required
A relaxed level of fitness will be required. Expect a comfortable pace of touring with a focus on leisure time and gentle activity. This may include guided walks of up to one hour at a time, the ability to walk up and down small flights of stairs and gentle slopes. You will be responsible for your own luggage and have the ability to board all modes of transport without assistance.
 Please note:
• It is expected that every traveller be self-reliant and able to undertake all aspects of their own travel. Please speak to your booking agent about your personal circumstances and any assistance requirements to ensure this tour is right for you.
• If you have any concerns, please consult your healthcare provider prior to purchase/travel.

Sightseeing
Please note: If entry to a site is affected by changes in operating hours or public holiday closures, your itinerary, where possible, may be adjusted, or a similar activity will be offered in its place (subject to availability).

Shopping
Shopping overseas can be a daunting and confusing experience, especially when there is a language barrier. Please be very cautious when foreign currencies and prices are involved. If paying by credit card, please pay close attention to the amount you are being charged and keep all your receipts. Do not make any purchases you are not comfortable with or feel pressured into. If you are uncertain or need assistance with the language barrier, please seek assistance from your Tour Guide/Leader. Please refer to our Terms and Conditions regarding shopping for further information.

A tourist visa is not required for Australian or New Zealand citizens visiting Japan for stays of up to 90 days for tourism, business, visiting friends or relatives, etc. that does not include remunerative activities.

Important:
• Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.
• Please start arranging your visa three weeks before departure to account for any delays due to consulate operating hours.
• Visa rules are subject to change. Please check with the nearest embassy, consulate or immigration department of the destination/s you are visiting once you receive your travel documentation to ensure you have the most up to date information.
• It is your responsibility to be travel-ready and ensure that you are aware and comply with any destination or travel requirements, including the validity of all required travel documents.
• It is also important to note that some areas of employment, such as journalism, government authorities and charity organisations, may have additional restrictions in applying for visas. This may, in turn, affect the type of application required.

Voluntary Changes
This includes booking changes requested by you, including but not limited to those changes requiring an airline ticket or a Purchase Confirmation reissue.
• Changes - $100 AUD per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Name Changes Due To Passenger Error
If the incorrect name has been provided, charges of $100 AUD per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Supplier Fees
In the event the tour package you have purchased is unable to proceed, and/or a travel Supplier is unable to fulfil the tour due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. If refunds are not available from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. In the event we are unable to obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee.