2 for 1 Borneo

• Return international full-service flights (economy class), departure city surcharges may apply

• 8 nights in standard hotel and lodge accommodation

• Enjoy 19 meals including daily breakfast

• Professional English-speaking guides
• Airline taxes and surcharges
• National park fees (unless otherwise specified)

• Transportation by private air-conditioned vehicles

• Return airport transfers

All of the above plus the following:

• Two nights at the luxurious Shangri-La Rasa Ria resort
• Stay in a well-appointed Garden Wing Deluxe Room
• Indulge in daily buffet breakfast

• Arrive Early: Arrive up to 30 days before your tour starts (does not include hotel accommodation, meals or transfers)
• Stay Behind: Return up to 30 days after your tour concludes (does not include hotel accommodation, meals or transfers)
• Stopover Packages: Break up the long-haul flight with a stopover at a fantastic location (see checkout for details)
• Flight Upgrades: Upgrade to Business Class (see checkout for details)

Please note: Extra charges may apply, see the Important Info section and checkout cart for fees and details

Today, you'll depart from Australia (or New Zealand) for your Borneo adventure! Upon arrival at the airport, you will be transferred to your hotel.

Please note: Due to flight scheduling and availability, some departures may occur on day 0. Affected customers must be available to depart the day before. Flight times will be indicated on your final documents, issued 4-6 weeks before departure. Due to limited flights between Kuala Lumpur and Sandakan, some customers may experience a layover in Kuala Lumpur of up to 6.5 hours and lounge passes can be purchased at your own expense.

Overnight: Elopura Hotel or similar, Sandakan

Meals included: In-Flight

After breakfast, you'll visit the Sepilok Orangutan Rehabilitation Centre. On arrival, you'll proceed to the outdoor nursery to witness the amazing conservation work being done. The nursery is where young orangutans learn to socialise and play with each other under the close supervision of their human carers. You'll then head to the feeding platform for the morning feeding and watch a video presentation to further understand the objective and purpose of the centre.

Afterwards, you'll visit the Bornean Sun Bear Conservation Centre which is home to rescued Sun Bears, the world’s smallest bear. Enjoy lunch at a local restaurant before driving to the Labuk Bay Proboscis Monkey Sanctuary (approximately 30 minutes away) to witness the feeding of these endemic animals in their natural habitat. On a lucky day, you might also see the silver leaf monkey or a Bornean Hornbill.

You'll then head to the Sandakan War Memorial Garden where the tragic World War II tale of the Sandakan Death March is told at the site of the POW camp which is where the marches began. Finish the day back at the hotel and enjoy the rest of the afternoon at leisure before meeting in the hotel lobby in the evening for dinner at The English Tea House (at your own expense) before returning to the hotel.

Overnight: Elopura Hotel or similar, Sandakan

Meals included: Breakfast; Lunch

After breakfast, you'll visit the Rainforest Discovery Centre and explore one of Sabah’s finest examples of remaining tropical forests by strolling along the guided canopy walkway famed for bird watching and photography. Afterwards, you'll head to the Botanical Gardens which is home to at least several hundred endemics and introduced plants before concluding your visit at the exhibit centre. Mid-morning you'll depart for Sukau, Kinabatangan, (approximately 2.5 hours away) and arrive in time for lunch and to check in to the hotel.

Enjoy afternoon tea before taking a river cruise along the longest river in Sabah in search of proboscis monkeys, macaques and other fascinating wildlife that gather near the Kinabatangan River. You'll then return to the lodge in time to freshen up for dinner.

Overnight: Borneo Nature Lodge or similar, Sukau

Meals included: Breakfast; Lunch; Dinner

Wake up early this morning for a sunrise cruise to search for Bornean pygmy elephants that are native to the tropical rainforests of Borneo. One of the world's most charming and unique pachyderms, these pint-sized elephants are known for their small stature and gentle disposition in comparison to their much larger African cousins. You'll cruise for approximately one hour before heading back to the lodge for breakfast.

You'll then enjoy free time before meeting at the lodge restaurant for afternoon tea and embarking on a late afternoon river cruise to search for more wildlife alternatively, you can relax and enjoy leisure time at the lodge.

Overnight: Borneo Nature Lodge or similar, Sukau

Meals included: Breakfast; Lunch; Dinner

After breakfast, you'll check out of the lodge and depart for Sabah Tea Garden Plantation which is approximately four hours away. You'll arrive in time for lunch at Sabah Tea Garden and have the chance to indulge in some free time before enjoying a fish spa foot massage at Kampung Luanti. In the evening, you'll enjoy dinner back at the Sabah Tea Garden Plantation.

Overnight: Sabah Tea Garden Cottages or similar, Ranau

Meals included: Breakfast; Lunch; Dinner

After breakfast this morning, you'll tour the Kundasang War Memorial Park. The park is made up of four beautiful gardens which include the Australian Garden, the English Garden, the Borneo Garden and the Contemplation Garden. Each garden represents the different nationalities involved in the Borneo campaign during World War 2.

Enjoy lunch at a local restaurant before continuing to Kinabalu National Park for a guided walk in the botanical garden where you can photograph native plants and wild orchids.

Lastly, you'll drive through the Crocker Range where amazing scenic views await. Stop at Nabalu Village Market to browse for local handicrafts, souvenirs and snacks before checking in to your respective hotel and enjoying dinner at a local restaurant.

Overnight: Promenade Hotel, Kota Kinabalu

Meals included: Breakfast; Lunch; Dinner

Indulge in a sleep-in and breakfast at the hotel before being transferred to Jesselton Point Jetty to catch a boat to Manukan Island. Here you'll enjoy a day of swimming and snorkelling around a tropical island, as well as a buffet lunch. In the afternoon you will return to the mainland and enjoy the evening at leisure.

Overnight: Promenade Hotel, Kota Kinabalu

Meals included: Breakfast; Lunch

After breakfast, you'll head to the Mari-Mari Cultural Village which is located approximately 25 minutes from the city. At Mari-Mari you can take in the colours of cultural diversity and savour the soul of Sabah while enjoying tours of local communities' traditional homes along with culinary, craft and dance demonstrations. Each home here was built by descendants of the tribes they represent and offers a truly genuine experience. Not only does this village portray these tribes through the architectural genius of their traditional homes but also through a range of simulated lives of the olden epoch by the residents of the village. Acquaint yourself with each tribe as they welcome you into their home and immerse yourself in their simple yet intricate lives. While traversing the village, find demonstration huts alongside the main houses where the daily activities of old times come to life. There is plenty to do for everyone from the making of a blowpipe, starting a fire with just a bamboo tree, tattoo-making and more. This is an unforgettable encounter of the Sabahan homeland and lunch is also provided at Mari-Mari Cultural Village.

Optional Activity: Kiulu Countryside Farming Experience
Depart Mari Mari at 14:00 for a scenic 45-minute drive through lush landscapes to the serene countryside of Kiulu. Upon arrival, you'll be greeted with a warm welcome, followed by a comprehensive briefing and group orientation to prepare you for the enriching experience ahead. Embark on an immersive journey into farm life, where a knowledgeable farmer will guide you through the fields, offering insights into sustainable farming practices and the intricacies of crop and livestock management. You'll have the chance to sample fresh, seasonal produce straight from the farm, truly connecting with the origins of your food. The experience also includes a captivating cooking demonstration, where you'll learn to prepare delicious farm-to-table dishes using the farm’s own ingredients. The day culminates in a delightful traditional dinner with the locals providing a perfect opportunity to savour the region's culinary heritage. You’ll arrive back at the hotel around 20:30. See current pricing on the Important Information section.

Overnight: Promenade Hotel, Kota Kinabalu

Meals included: Breakfast; Lunch

Today, at the appropriate time, you will be transferred to the airport for your return flight home.

Please note: Some travellers may have an evening departure this day so luggage storage facilities will be available at the hotel so you may explore Kota Kinabalu at leisure before your flight.

Meals included: Breakfast; In-Flight

Upon arrival in Australia (or New Zealand), please make your own onward travel arrangements.

Today, you'll depart from Australia (or New Zealand) for your Borneo adventure! Upon arrival at the airport, you will be transferred to your hotel.

Please note: Due to flight scheduling and availability, some departures may occur on day 0. Affected customers must be available to depart the day before. Flight times will be indicated on your final documents, issued 4-6 weeks before departure. Due to limited flights between Kuala Lumpur and Sandakan, some customers may experience a layover in Kuala Lumpur of up to 6.5 hours and lounge passes can be purchased at your own expense.

Overnight: Elopura Hotel or similar, Sandakan

Meals included: In-Flight

After breakfast, you'll visit the Sepilok Orangutan Rehabilitation Centre. On arrival, you'll proceed to the outdoor nursery to witness the amazing conservation work being done. The nursery is where young orangutans learn to socialise and play with each other under the close supervision of their human carers. You'll then head to the feeding platform for the morning feeding and watch a video presentation to further understand the objective and purpose of the centre.

Afterwards, you'll visit the Bornean Sun Bear Conservation Centre which is home to rescued Sun Bears, the world’s smallest bear. Enjoy lunch at a local restaurant before driving to the Labuk Bay Proboscis Monkey Sanctuary (approximately 30 minutes away) to witness the feeding of these endemic animals in their natural habitat. On a lucky day, you might also see the silver leaf monkey or a Bornean Hornbill.

You'll then head to the Sandakan War Memorial Garden where the tragic World War II tale of the Sandakan Death March is told at the site of the POW camp which is where the marches began. Finish the day back at the hotel and enjoy the rest of the afternoon at leisure before meeting in the hotel lobby in the evening for dinner at The English Tea House (at your own expense) before returning to the hotel.

Overnight: Elopura Hotel or similar, Sandakan

Meals included: Breakfast; Lunch

After breakfast, you'll visit the Rainforest Discovery Centre and explore one of Sabah’s finest examples of remaining tropical forests by strolling along the guided canopy walkway famed for bird watching and photography. Afterwards, you'll head to the Botanical Gardens which is home to at least several hundred endemics and introduced plants before concluding your visit at the exhibit centre. Mid-morning you'll depart for Sukau, Kinabatangan, (approximately 2.5 hours away) and arrive in time for lunch and to check in to the hotel.

Enjoy afternoon tea before taking a river cruise along the longest river in Sabah in search of proboscis monkeys, macaques and other fascinating wildlife that gather near the Kinabatangan River. You'll then return to the lodge in time to freshen up for dinner.

Overnight: Borneo Nature Lodge or similar, Sukau

Meals included: Breakfast; Lunch; Dinner

Wake up early this morning for a sunrise cruise to search for Bornean pygmy elephants that are native to the tropical rainforests of Borneo. One of the world's most charming and unique pachyderms, these pint-sized elephants are known for their small stature and gentle disposition in comparison to their much larger African cousins. You'll cruise for approximately one hour before heading back to the lodge for breakfast.

You'll then enjoy free time before meeting at the lodge restaurant for afternoon tea and embarking on a late afternoon river cruise to search for more wildlife alternatively, you can relax and enjoy leisure time at the lodge.

Overnight: Borneo Nature Lodge or similar, Sukau

Meals included: Breakfast; Lunch; Dinner

After breakfast, you'll check out of the lodge and depart for Sabah Tea Garden Plantation which is approximately four hours away. You'll arrive in time for lunch at Sabah Tea Garden and have the chance to indulge in some free time before enjoying a fish spa foot massage at Kampung Luanti. In the evening, you'll enjoy dinner back at the Sabah Tea Garden Plantation.

Overnight: Sabah Tea Garden Cottages or similar, Ranau

Meals included: Breakfast; Lunch; Dinner

After breakfast this morning, you'll tour the Kundasang War Memorial Park. The park is made up of four beautiful gardens which include the Australian Garden, the English Garden, the Borneo Garden and the Contemplation Garden. Each garden represents the different nationalities involved in the Borneo campaign during World War 2.

Enjoy lunch at a local restaurant before continuing to Kinabalu National Park for a guided walk in the botanical garden where you can photograph native plants and wild orchids.

Lastly, you'll drive through the Crocker Range where amazing scenic views await. Stop at Nabalu Village Market to browse for local handicrafts, souvenirs and snacks before checking in to your respective hotel and enjoying dinner at a local restaurant.

Overnight: Promenade Hotel, Kota Kinabalu

Meals included: Breakfast; Lunch; Dinner

Indulge in a sleep-in and breakfast at the hotel before being transferred to Jesselton Point Jetty to catch a boat to Manukan Island. Here you'll enjoy a day of swimming and snorkelling around a tropical island, as well as a buffet lunch. In the afternoon you will return to the mainland and enjoy the evening at leisure.

Overnight: Promenade Hotel, Kota Kinabalu

Meals included: Breakfast; Lunch

After breakfast, you'll head to the Mari-Mari Cultural Village which is located approximately 25 minutes from the city. At Mari-Mari you can take in the colours of cultural diversity and savour the soul of Sabah while enjoying tours of local communities' traditional homes along with culinary, craft and dance demonstrations. Each home here was built by descendants of the tribes they represent and offers a truly genuine experience. Not only does this village portray these tribes through the architectural genius of their traditional homes but also through a range of simulated lives of the olden epoch by the residents of the village. Acquaint yourself with each tribe as they welcome you into their home and immerse yourself in their simple yet intricate lives. While traversing the village, find demonstration huts alongside the main houses where the daily activities of old times come to life. There is plenty to do for everyone from the making of a blowpipe, starting a fire with just a bamboo tree, tattoo-making and more. This is an unforgettable encounter of the Sabahan homeland and lunch is also provided at Mari-Mari Cultural Village.

Optional Activity: Kiulu Countryside Farming Experience
Depart Mari Mari at 14:00 for a scenic 45-minute drive through lush landscapes to the serene countryside of Kiulu. Upon arrival, you'll be greeted with a warm welcome, followed by a comprehensive briefing and group orientation to prepare you for the enriching experience ahead. Embark on an immersive journey into farm life, where a knowledgeable farmer will guide you through the fields, offering insights into sustainable farming practices and the intricacies of crop and livestock management. You'll have the chance to sample fresh, seasonal produce straight from the farm, truly connecting with the origins of your food. The experience also includes a captivating cooking demonstration, where you'll learn to prepare delicious farm-to-table dishes using the farm’s own ingredients. The day culminates in a delightful traditional dinner with the locals providing a perfect opportunity to savour the region's culinary heritage. You’ll arrive back at the hotel around 20:30. See current pricing on the Important Information section.

Overnight: Promenade Hotel, Kota Kinabalu

Meals included: Breakfast; Lunch

Today you'll check out of the hotel and transfer to another Shangri-La property, the nearby luxury Shangri-La Rasa Ria Resort which is approximately one hour outside of Kota Kinabalu. Escape the city and journey into nature where the sea meets the rainforest and a warm welcome awaits. Create unforgettable memories at this 400-acre beach resort with a 3-kilometre private beach, 64-acre forest reserve and 18-hole golf course. Here you can soak up the sun, sand and the sea while enjoying the great outdoors with over 60 activities at the resort.

Overnight: Shangri-la Rasa Ria Resort (Garden Wing Deluxe Room), Kota Kinabalu

Meals included: Breakfast

Today is a free day to unwind and enjoy the resort facilities and beaches.

Overnight: Shangri-la Rasa Ria Resort (Garden Wing Deluxe Room), Kota Kinabalu

Meals included: Breakfast

Today, at the appropriate time, you will be transferred to the airport for your return flight home.

Please note: Some travellers may have an evening departure this day so luggage storage facilities will be available at the hotel so you may explore Kota Kinabalu at leisure before your flight.

Meals included: Breakfast; In-Flight

Upon arrival in Australia (or New Zealand), please make your own onward travel arrangements.

 
After purchase, you will receive a receipt and a Purchase Confirmation, directing you to an online Passenger Information Form. You must complete the Passenger Information Form within 72 hours of purchase. Any special requests, preferences and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.
 
On purchasing this Travel Offer, you are bound by the General Terms and Conditions and the specific terms and conditions outlined in this Important Information.
 
Please note: All countries and territories have different entry requirements in relation to vaccinations, quarantine/isolation periods and travel restrictions. Due to the evolving nature, we would ask all of our customers to monitor, meet and adhere to the specific requirements of their intended destination(s) in the lead-up to and immediately before travel, as well as any requirements post-travel upon their return.
 
CANCELLATION POLICY
Tour packages are non-refundable. If your tour package is affected by Covid-19-related travel restrictions and you are unable to travel, you will receive either a free date change (credit that is specific to your original package and purchase value) or an open credit less any non-recoverable supplier fees to the value of your original purchase for use on any other tour or package available via the TripADeal website.
 
Please note: Date change credits are subject to availability and not guaranteed until confirmed by TripADeal, not the tour operator you are due to stay with. We recommend you consider purchasing travel insurance with Covid-19 protection. The standard cancellation policy will apply if you cannot travel because you have tested positive for Covid-19.
 
Please note: All additional charges are payable in AUD (unless otherwise stated). 
 

 
This travel offer is valid for travel on selected dates until the 20th November 2025.
 
This travel offer is priced for two people based on a twin share.
 
Single Traveller Supplement  
For solo travellers, no discounts apply (a full-priced voucher must be purchased). 
Please note: Accommodation for single customers who are travelling on a tour or cruise package may be in a single room, depending on availability. 
 
Departure Dates 
2025
February: 18^
June: 28*
July: 8*, 13^, 21^
August: 1, 8, 10^, 14, 20, 23, 26, 30
September: 4, 6, 9, 13, 18, 23^, 29^
October: 1^, 6^, 9^, 11, 15, 17, 20^, 23, 31
November: 6, 11, 13, 18, 20
 
Please note: See checkout for live dates and availability.  
 
Surcharges   
Please note:
• Dates/months with a ^ incur a flight high season surcharge of $200 per person.
• Dates/months with a * incur a flight high season surcharge of $400 per person.

Departure Cities
Sydney, Melbourne, Brisbane*, Adelaide*, Perth*, Auckland*
 
Departure City Surcharges
Brisbane & Adelaide: $280 per person
Perth: $30 per person
Auckland: $780 per person
 
International Flights
• Cabin Class: Economy Class.
Please note: We cannot accommodate one-way flights. Travellers must take all included flights within the package, and any flights intentionally forfeited will result in later flights being subject to cancellation.
 
Missed Flights
If you fail to arrive for your outbound flight, you risk all flight and land arrangements in your destination being automatically cancelled by the airlines and land operator, respectively. Additional fees may apply to reinstate these services. If you will miss your flight for whatever reason, please contact us as soon as possible to make arrangements.

Arrive Early Options
Sandakan, Malaysia - $300 per person.
High season dates range up to $500 per person, subject to availability.
Please note:
• This fee does not include extra nights' accommodation, meals or airport transfers.
• You may book a date to arrive early via our website but only a date that is within 30 days of the tour departure date. If you wish to arrive earlier than 30 days before your tour departure date, please call our friendly staff for availability and pricing. Additional costs may apply.
• No flight booking changes or cancellations are permitted after air tickets have been issued.
• Flight changes are subject to availability at the time of booking.
• A high season arrive early can be purchased for up to $500 per person, subject to availability.
• High season surcharges apply to flights departing between the below date ranges (only available for purchase over the phone):
23 September 2024 - 20 October 2024
6 December 2024 - 31 January 2025
28 March 2025 - 27 April 2025
16 June 2025 - 20 July 2025
15 September 2025 - 12 October 2025
 
Stay Behind Options
Kota Kinabalu, Malaysia - $300 per person.
High season dates: Up to $500 per person, subject to availability.
Please note:
• This fee does not include extra nights' accommodation, meals or airport transfers.
• A stay behind can only be booked up to one month after your package end date upon check-out. Should you wish to stay later, please contact us to request availability. Additional costs may apply.
• No flight booking changes or cancellations are permitted after air tickets have been issued.
• Flight changes are subject to availability at the time of booking.
• A high season stay behind can be purchased for up to $500 per person, subject to availability.
• High season surcharges apply to flights departing between the below date ranges (only available for purchase over the phone):
23 September 2024 - 20 October 2024
6 December 2024 - 31 January 2025
28 March 2025 - 27 April 2025
16 June 2025 - 20 July 2025
15 September 2025 - 12 October 2025
 
Stopover Packages 
* Kuala Lumpur
Twin share: $600 per person/one way
Solo Traveller: $1,000 one way
* Singapore
Twin share: $1,200 per person/one way
Solo Traveller: $1,800 one way
Includes:
• 2 nights in 4-star accommodation.
• Daily breakfast.
• Return airport transfers.
Please note:
• When a pre and post-tour stopover is chosen, the same stopover location must be chosen each way, due to the airline used.
• When selecting an Arrive Early or Stay Behind in conjunction with a Stopover Package, the stopover will take place after the departure date you select for your Arrive Early or Stay Behind.
• Stopover packages are subject to availability.
• In the event that a purchased stopover package and a purchased guaranteed airline upgrade are not compatible, you will have the option to receive a refund for the guaranteed airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.
• Blackout dates apply to flights departing between the below date ranges:
Singapore Taylor Swift Concert: 01 - 10 March 2024
Singapore Grand Prix: September 2024 (dates to be confirmed)
 
Flight Class Upgrades
Business Class: For pricing, please refer to the payment cart at checkout.
Please note:
• Flight upgrades are subject to availability and pricing changes (if we cannot fulfil your request, the upgrade cost will be refunded).
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed.
 

Accommodation Used
Standard Properties
Sandakan: Elopura Hotel or similar
Kota Kinabalu: Promenade Hotel or similar
Ranau: Sabah Tea Garden Cottage or similar
 
Speciality Lodge
Sukau: Borneo Nature Lodge
 
Luxury Resort (Extension Package Only)
Kota Kinabalu: Shangri-La Rasa Ria Resort
 
Please note: Accommodation/rooms offered are based on a lead-in room type and are subject to availability based on seasonality. In the instance a property is not available, a similar standard of accommodation will be provided. Properties will be confirmed and included in your travel pack, which you will receive 4-6 weeks before travel.
 
Extra Nights
Not available at check-out. 
Please note: If you are interested in booking additional nights of accommodation pre or post-tour, please wait until you receive your travel documentation approximately 4-6 weeks before departure for the confirmed list of hotels. If booking your own additional accommodation directly with the hotel, please be aware that you may be required to change rooms at the start/end of your tour.
 
Maximum Room Capacity
2 people.
 
Child Policy
• No child discounts. The full price applies to all children travelling with their parents.
• Valid for children 6 years old and over.
Please note: Children must be accompanied by a responsible adult 18 years old and over to travel. No unaccompanied minors are allowed.
 
Triple Share
Not available.
 
Bedding Configuration
Twin share or double bedding (subject to availability).
 

Minimum group size 25, maximum group size 30 per vehicle.

Optional Tours:
Day 8: Kiulu Countryside Farming Experience - $195 AUD
 

• Visa fees and requirements.
• Domestic transfers and flights not stated in the deal offer.
• Meals/beverages not stated in the deal offer.
• Gratuities/tipping.
• Optional activities/tours.
• Personal expenses.
• Travel insurance.
• Malaysian Tourism Tax (10 MYR per night, per room. Approximately $3 AUD) 
• Professional/digital camera use at animal encounters (10 MYR; approximately $3 AUD)
 

TOUR GUIDE VS. TOUR LEADER
Tour Guide
Often locals with intimate knowledge of an area, its culture, and history. Their role entails providing commentary, routing the tour, and seeing that people have a good time. They are a licensed, qualified expert who supplies specific information on the history, art, architecture and culture of the city/village/attraction where they are guiding the tour. The guide meets the group at the required place and leaves it at the end of the tour; they do not travel with the group.
 
Tour Leader
An experienced person tasked with ensuring the smooth operation of tours, as well as providing practical support to passengers throughout the whole trip. Their role primarily includes assisting with accommodation, transportation between locations, and communication with tour guides at each stop. A tour leader may provide general guidance around a city or village and offer information on the place visited on the bus. However, they are not required to have specific art, architecture, or historical knowledge. They are not allowed to provide a guided tour or commentary of a city/village/attraction once there and, if caught doing so, can be fined.
 
Please note: Tour leaders/guides are not a standard inclusion in all travel offers. Tour leaders/guides will only be made available when required to enhance the experience of the destination featured.
 
CLIMATE & AVERAGE TEMPERATURES
Borneo
As part of the Sabah area, Kota Kinabalu features a typical equatorial climate with constant temperatures. Kota Kinabalu's average temperature ranges from 26°C to 28°C. April and May are the hottest months, while January is the coolest one. The average annual rainfall is around 2,400mm and varies markedly throughout the year.
 
FLIGHTS
Seat Selection & Frequent Flyer Points
We do not arrange seat selection. It is essential to highlight that some airlines do not allow pre-selected seats. We strongly suggest you contact the airline directly with seating allocation requirements and/or arrive at the airport earlier to arrange your seating. While we do not add frequent flyer member details to bookings, you can do this directly with the airline once you have your flight information.
 
Passport Validity
Customers must provide valid passport details either at the time of purchase or no later than 45 days before the departure date. Failure to do so may result in the cancellation of the booking. Customers will be responsible for any costs and fees incurred in this instance.
 
COACH TOUR
Meals
For meals not included, the tour leader (when available) will offer assistance with reservations, suggestions and directions to local restaurants. It is your responsibility to notify us of any dietary requests/requirements. Please note: We will do our best to meet your requests/requirements; however, we cannot guarantee that we will always be able to.
 
Luggage
You will be responsible for all your personal belongings whilst on tour. You must carry your own luggage from the vehicle to the hotel room and back to the vehicle. The driver will assist with the uploading and unloading of bags from the vehicle.
 
OTHER
Mobility
If you require wheelchair access please contact our friendly sales and service team to inquire on your behalf.
 
Fitness Level Required
An easy/low level of fitness will be required. Easy/low is described as light walking on well-maintained surfaces, occasional climbing of stairs and the ability to get on and off vehicles without assistance and stand for a minimum of 30 minutes in hot/humid conditions. A general level of fitness and mobility.
Please note: If you have any concerns, please consult your healthcare provider before purchase/travel.
 
Gratuities/Tipping
Land
Gratuities (tips) are not included for the services of the tour leader (when available) and driver throughout the tour. The recommended tip is $10-20 AUD per person per day. This covers the guide/leader and the driver and will be collected on tour. 
Please note: Tipping for services provided is always a matter of personal discretion; however, please be aware that many locals consider tipping part of their normal remuneration, and they may approach you for payment; there's no need to be intimidated by the request.
 
Sightseeing
Please note: If entry to a site is affected by changes in operating hours or public holiday closures, your itinerary, where possible, may be adjusted, or a similar activity will be offered in its place (subject to availability).
 
Shopping
Shopping overseas can be a daunting and confusing experience, especially when there is a language barrier. Please be very cautious when foreign currencies and prices are involved. If paying by credit card, please pay close attention to the amount you are being charged and keep all your receipts. Do not make any purchases you are not comfortable with or feel pressured into. If you are uncertain or need assistance with the language barrier, please seek assistance from your Tour Guide/Leader. Please refer to our Terms and Conditions regarding shopping for further information.
 

Borneo, Malaysia
A 90-day tourist visa will generally be granted upon arrival into Borneo, Malaysia if travelling on an Australian or New Zealand passport. Effective December 2023, all foreigners entering Malaysia will be required to complete the "Malaysia Digital Arrival Card (MDAC)" at least 3 days prior to their arrival. This applies to all travellers, except for those transiting or transferring through Singapore without seeking immigration clearance, Malaysian permanent residents and Malaysian Automated Clearance System (MACS) holders. For more information regarding the MDAC, please visit https://imigresen-online.imi.gov.my/mdac/main.
Important:
• Please start arranging your visa three weeks before departure to account for any delays due to consulate operating hours.
• Visa rules may have changed since Covid-19. Some countries and airlines may require you to obtain an additional visa before arrival. Please check with the nearest embassy, consulate or immigration department of the destination you're entering.
Please note: 
• Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.
• It is also important to note that some areas of employment, such as journalism, government authorities and charity organisations, may have additional restrictions in applying for visas. This may, in turn, affect the type of application required.
 

Voluntary Changes
This includes booking changes requested by you, including but not limited to those changes requiring an airline ticket or a Purchase Confirmation reissue.
• Changes - $100 AUD per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Name Changes Due To Passenger Error
• If the incorrect name has been provided, charges of $100 AUD per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Supplier Fees
In the event the tour package you have purchased is unable to proceed, and/or a travel Supplier is unable to fulfil the tour due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. If refunds are not available from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. In the event we are unable to obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee.